Call 21112178877683281 2026-09-07 · Sajal Bhaskar · 1:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Does_not_deal_Steel | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | new_registration (campaign_name:high) |
Audio: clear: The customer's side has some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: wrong_product
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +8/−4
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the business type before the lead was immediately disqualified as irrelevant.
training gap
Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.
−2.0 pts
First opportunity identified
The lead was disqualified as they do not deal in steel, so no opportunity could be identified.
How Anupreeti Mahadik did it on a
8.5/10 call —
Tell me the width and this, I will send the rate accordingly. As it is.
−2.0 pts
Closure - one of three outcomes
The call ended with disqualifying the lead, which is not one of the three prescribed closure outcomes (quote, callback, or walkthrough).
How Anupreeti Mahadik did it on a
8.5/10 call —
I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.
did well
Warm welcome opener
I was calling from JSW One. ... Your account was registered recently, so I wanted to know what kind of company this is?
Summary
The agent contacted a new registrant, Agog Telecom, and asked about their business. The customer clarified they sell mobile accessories and do not deal in steel products, stating the registration was a mistake by a staff member. The agent confirmed they would remove the contact details, and the call ended with the lead being disqualified.
Coaching
Before jumping into discovery, ensure you complete the basic profile verification (NR2) to confirm the lead's procurement city and decision-making role.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | I was calling from JSW One. ... Your account was registered recently, so I wanted to know what kind of company this is? The agent introduced themself and the reason for the call without any hard sales pressure. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I speaking with Agog Telecom? The agent only verified the company name and skipped questions on procurement city, decision-making role, and contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | what kind of company this is? What is the nature of business? The agent only asked about the business type before the lead was immediately disqualified as irrelevant. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The lead was disqualified before the agent had a chance to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The lead was disqualified as they do not deal in steel, so no opportunity could be identified. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with disqualifying the lead, which is not one of the three prescribed closure outcomes (quote, callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.592 | 19.7s | 13.6s | 41.7s | 7.1s | 271.1 | 0 | 9 | 8 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello.
हेलो
agent
2.3s
Hello, am I speaking with Agog Telecom?
हेलो, ये Agog Telecom से बात कर रहे हैं?
customer
4.4s
Yes, this is Agog Telecom, tell me sir.
हां, ये Agog Telecom से, बोलिए सर।
agent
6.0s
I was calling from JSW One.
JSW One से बात कर रहा था।
customer
7.7s
Yes, sir sir?
हां सर सर?
agent
8.7s
Jindal Steel, JSW One.
customer
10.2s
Yes, tell me sir.
हां बोलिए ना सर।
agent
11.4s
Your account was registered recently, so I wanted to know what kind of company this is? What is the nature of business?
आपका ये अकाउंट रजिस्टर्ड था रिसेंटली, तो थोड़ा जानना था ये किस चीज का कंपनी है? नेचर ऑफ बिजनेस क्या है?
customer
16.0s
Mobile accessories sir. All all branded items. OnePlus, Boat, iPhones, Realme.
agent
20.5s
No.
नहीं।
agent
21.4s
Hey, I... I am steel... I am the sales person from JSW One. So we are here to sell uh uh mild steel products. So are you interested in that?
अरे, मेरेको, मैं स्टील, I am the sales person from JSW One. So we are here to sell uh uh mild steel products. So are you interested in that?
customer
28.2s
No no no, we don't have steel products, sir.
नहीं नहीं नहीं, steel products नहीं है सर।
agent
30.2s
Then why did you register on it?
तो आपने वो इसपे वो क्यों किया था रजिस्टर्ड?
customer
32.3s
That wasn't me, one of our staff members did it, he did it by mistake-ly.
वो मैंने नहीं, वो मेरे एक हमारे स्टाफ रखा था, उन्होंने by mistake-ly किया था।
agent
35.6s
Okay okay, so should I remove it from here then?
अच्छा अच्छा, तो हटा दूं फिर यहां से?
customer
37.0s
Yes yes sir, without any worry.
Yes yes sir, बिंदास।
agent
38.5s
Okay okay.