{ "ucid": "21112178877683281", "call_date": "2026-09-07", "start_time": "2026-09-07 15:57:12", "end_time": "2026-09-07 15:58:27", "duration_sec": 75, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "Does_not_deal_Steel", "agent": "Sajal Bhaskar", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf28c3e1f86b12df8d85c68f5f19c40e9.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 705, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178877683281__DIAf28c3e1f86b12df8d85c68f5f19c40e9.mp3", "audio_bytes": 184680, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 61.56, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (हेलो)\n[2s] AGENT: Hello, am I speaking with Agog Telecom? (हेलो, ये Agog Telecom से बात कर रहे हैं?)\n[4s] CUSTOMER: Yes, this is Agog Telecom, tell me sir. (हां, ये Agog Telecom से, बोलिए सर।)\n[6s] AGENT: I was calling from JSW One. (JSW One से बात कर रहा था।)\n[8s] CUSTOMER: Yes, sir sir? (हां सर सर?)\n[9s] AGENT: Jindal Steel, JSW One.\n[10s] CUSTOMER: Yes, tell me sir. (हां बोलिए ना सर।)\n[11s] AGENT: Your account was registered recently, so I wanted to know what kind of company this is? What is the nature of business? (आपका ये अकाउंट रजिस्टर्ड था रिसेंटली, तो थोड़ा जानना था ये किस चीज का कंपनी है? नेचर ऑफ बिजनेस क्या है?)\n[16s] CUSTOMER: Mobile accessories sir. All all branded items. OnePlus, Boat, iPhones, Realme.\n[20s] AGENT: No. (नहीं।)\n[21s] AGENT: Hey, I... I am steel... I am the sales person from JSW One. So we are here to sell uh uh mild steel products. So are you interested in that? (अरे, मेरेको, मैं स्टील, I am the sales person from JSW One. So we are here to sell uh uh mild steel products. So are you interested in that?)\n[28s] CUSTOMER: No no no, we don't have steel products, sir. (नहीं नहीं नहीं, steel products नहीं है सर।)\n[30s] AGENT: Then why did you register on it? (तो आपने वो इसपे वो क्यों किया था रजिस्टर्ड?)\n[32s] CUSTOMER: That wasn't me, one of our staff members did it, he did it by mistake-ly. (वो मैंने नहीं, वो मेरे एक हमारे स्टाफ रखा था, उन्होंने by mistake-ly किया था।)\n[36s] AGENT: Okay okay, so should I remove it from here then? (अच्छा अच्छा, तो हटा दूं फिर यहां से?)\n[37s] CUSTOMER: Yes yes sir, without any worry. (Yes yes sir, बिंदास।)\n[38s] AGENT: Okay okay.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 17, "connected": 1, "audio_notes": "clear: The customer's side has some minor background noise but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "17 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "Before jumping into discovery, ensure you complete the basic profile verification (NR2) to confirm the lead's procurement city and decision-making role.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant, Agog Telecom, and asked about their business. The customer clarified they sell mobile accessories and do not deal in steel products, stating the registration was a mistake by a staff member. The agent confirmed they would remove the contact details, and the call ended with the lead being disqualified.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I was calling from JSW One. ... Your account was registered recently, so I wanted to know what kind of company this is?\", \"comment\": \"The agent introduced themself and the reason for the call without any hard sales pressure.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"am I speaking with Agog Telecom?\", \"comment\": \"The agent only verified the company name and skipped questions on procurement city, decision-making role, and contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"what kind of company this is? What is the nature of business?\", \"comment\": \"The agent only asked about the business type before the lead was immediately disqualified as irrelevant.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The lead was disqualified before the agent had a chance to explain the platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The lead was disqualified as they do not deal in steel, so no opportunity could be identified.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with disqualifying the lead, which is not one of the three prescribed closure outcomes (quote, callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Before jumping into discovery, ensure you complete the basic profile verification (NR2) to confirm the lead's procurement city and decision-making role.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, Agog Telecom, and asked about their business. The customer clarified they sell mobile accessories and do not deal in steel products, stating the registration was a mistake by a staff member. The agent confirmed they would remove the contact details, and the call ended with the lead being disqualified.\"}", "error": null, "latency_ms": 29579, "input_tokens": 3152, "output_tokens": 735, "created_at": "2026-09-25 11:24:13", "sentiment": "neutral", "sentiment_score": 0.02, "sentiment_confidence": "high", "pos": 8, "neg": 4, "lex_hits": 6, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.592, "agent_talk_sec": 19.7, "customer_talk_sec": 13.6, "dead_air_sec": 41.7, "longest_monologue_sec": 7.1, "agent_wpm": 271.1, "interruptions": 0, "agent_turns": 9, "customer_turns": 8, "discovery_qs": 6, "words_agent": 89, "words_customer": 58, "monologue_heavy": 0, "turns": [ { "ucid": "21112178877683281", "idx": 0, "speaker": "customer", "start_s": 1.47, "end_s": 1.9, "text_en": "Hello.", "text_native": "हेलो" }, { "ucid": "21112178877683281", "idx": 1, "speaker": "agent", "start_s": 2.3, "end_s": 4.2, "text_en": "Hello, am I speaking with Agog Telecom?", "text_native": "हेलो, ये Agog Telecom से बात कर रहे हैं?" }, { "ucid": "21112178877683281", "idx": 2, "speaker": "customer", "start_s": 4.37, "end_s": 5.9, "text_en": "Yes, this is Agog Telecom, tell me sir.", "text_native": "हां, ये Agog Telecom से, बोलिए सर।" }, { "ucid": "21112178877683281", "idx": 3, "speaker": "agent", "start_s": 6.0, "end_s": 7.2, "text_en": "I was calling from JSW One.", "text_native": "JSW One से बात कर रहा था।" }, { "ucid": "21112178877683281", "idx": 4, "speaker": "customer", "start_s": 7.7, "end_s": 8.3, "text_en": "Yes, sir sir?", "text_native": "हां सर सर?" }, { "ucid": "21112178877683281", "idx": 5, "speaker": "agent", "start_s": 8.7, "end_s": 10.2, "text_en": "Jindal Steel, JSW One.", "text_native": "Jindal Steel, JSW One." }, { "ucid": "21112178877683281", "idx": 6, "speaker": "customer", "start_s": 10.2, "end_s": 11.1, "text_en": "Yes, tell me sir.", "text_native": "हां बोलिए ना सर।" }, { "ucid": "21112178877683281", "idx": 7, "speaker": "agent", "start_s": 11.4, "end_s": 15.6, "text_en": "Your account was registered recently, so I wanted to know what kind of company this is? What is the nature of business?", "text_native": "आपका ये अकाउंट रजिस्टर्ड था रिसेंटली, तो थोड़ा जानना था ये किस चीज का कंपनी है? नेचर ऑफ बिजनेस क्या है?" }, { "ucid": "21112178877683281", "idx": 8, "speaker": "customer", "start_s": 16.0, "end_s": 19.9, "text_en": "Mobile accessories sir. All all branded items. OnePlus, Boat, iPhones, Realme.", "text_native": "Mobile accessories sir. All all branded items. OnePlus, Boat, iPhones, Realme." }, { "ucid": "21112178877683281", "idx": 9, "speaker": "agent", "start_s": 20.5, "end_s": 20.8, "text_en": "No.", "text_native": "नहीं।" }, { "ucid": "21112178877683281", "idx": 10, "speaker": "agent", "start_s": 21.4, "end_s": 28.2, "text_en": "Hey, I... I am steel... I am the sales person from JSW One. So we are here to sell uh uh mild steel products. So are you interested in that?", "text_native": "अरे, मेरेको, मैं स्टील, I am the sales person from JSW One. So we are here to sell uh uh mild steel products. So are you interested in that?" }, { "ucid": "21112178877683281", "idx": 11, "speaker": "customer", "start_s": 28.2, "end_s": 30.2, "text_en": "No no no, we don't have steel products, sir.", "text_native": "नहीं नहीं नहीं, steel products नहीं है सर।" }, { "ucid": "21112178877683281", "idx": 12, "speaker": "agent", "start_s": 30.2, "end_s": 32.0, "text_en": "Then why did you register on it?", "text_native": "तो आपने वो इसपे वो क्यों किया था रजिस्टर्ड?" }, { "ucid": "21112178877683281", "idx": 13, "speaker": "customer", "start_s": 32.3, "end_s": 35.3, "text_en": "That wasn't me, one of our staff members did it, he did it by mistake-ly.", "text_native": "वो मैंने नहीं, वो मेरे एक हमारे स्टाफ रखा था, उन्होंने by mistake-ly किया था।" }, { "ucid": "21112178877683281", "idx": 14, "speaker": "agent", "start_s": 35.6, "end_s": 36.9, "text_en": "Okay okay, so should I remove it from here then?", "text_native": "अच्छा अच्छा, तो हटा दूं फिर यहां से?" }, { "ucid": "21112178877683281", "idx": 15, "speaker": "customer", "start_s": 37.0, "end_s": 38.2, "text_en": "Yes yes sir, without any worry.", "text_native": "Yes yes sir, बिंदास।" }, { "ucid": "21112178877683281", "idx": 16, "speaker": "agent", "start_s": 38.5, "end_s": 39.2, "text_en": "Okay okay.", "text_native": "Okay okay." } ], "steps": [ { "ucid": "21112178877683281", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I was calling from JSW One. ... Your account was registered recently, so I wanted to know what kind of company this is?", "comment": "The agent introduced themself and the reason for the call without any hard sales pressure." }, { "ucid": "21112178877683281", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "am I speaking with Agog Telecom?", "comment": "The agent only verified the company name and skipped questions on procurement city, decision-making role, and contact details." }, { "ucid": "21112178877683281", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "what kind of company this is? What is the nature of business?", "comment": "The agent only asked about the business type before the lead was immediately disqualified as irrelevant." }, { "ucid": "21112178877683281", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The lead was disqualified before the agent had a chance to explain the platform." }, { "ucid": "21112178877683281", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The lead was disqualified as they do not deal in steel, so no opportunity could be identified." }, { "ucid": "21112178877683281", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended with disqualifying the lead, which is not one of the three prescribed closure outcomes (quote, callback, or walkthrough)." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }