21112178877591371 · Call

Call 21112178877591371 2026-09-07 · Jeevan Jeejo · 0:54

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	full conversation 6 turns, clean transcript (0% inaudible)	English	6	supply_led (campaign_name:medium)

Audio: clear: The customer's final turn is slightly faint but audible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.40

confidence high · +0/−2 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) The customer immediately stated they had no requirement, preventing the agent from delivering the hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call was terminated by the customer before any discovery questions could be asked.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify The customer proactively stated they had no requirement before the agent could ask.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

did well

Opener & permission

hello, good afternoon Mr. Venugopal... Jeevan calling from JSW One platform. Uh good time to talk?

Summary

The agent performed the opening correctly, but the customer immediately stated they have no current requirement. The agent accepted this and proposed a follow-up via WhatsApp, ending the call before any discovery or pitching could occur.

Coaching

When a customer immediately says 'no requirement,' try to ask one quick question to understand their business or buying cycle before ending the call.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	hello, good afternoon Mr. Venugopal... Jeevan calling from JSW One platform. Uh good time to talk? Agent successfully greeted, identified, used the customer's name, and asked for permission.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The customer immediately stated they had no requirement, preventing the agent from delivering the hook.
SL3 Discovery (6 Qs)	2	fail	0	0.0	The call was terminated by the customer before any discovery questions could be asked.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call ended before the pitch stage was reached.
SL5 Qualify	2	fail	–	0.0	The customer proactively stated they had no requirement before the agent could ask.
SL6 Closure with next step	1	fail	–	0.0	I'll text you in WhatsApp. You can let me know in that WhatsApp number. This is not a committed next step with a specific callback date or quote turnaround time.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.669	10.1s	5.0s	38.9s	4.7s	213.9	0	3	3	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.9s

Uh hello, good afternoon Mr. Venugopal.

customer

3.2s

Hm.

agent

3.8s

Venugopal, this is Jeevan calling from JSW One platform. Uh good time to talk?

customer

8.8s

Sir, uh right now we don't have any requirements, sir. Once it is come, I will inform you.

agent

13.1s

Sure, sure. I'll text you in WhatsApp. You can let me know in that WhatsApp number.

customer

16.8s

That works.