{
  "ucid": "21112178877591371",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 15:41:53",
  "end_time": "2026-09-07 15:42:47",
  "duration_sec": 54,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd9dd159b5de05302281459665623c9f8.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 710,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178877591371__DIAd9dd159b5de05302281459665623c9f8.mp3",
  "audio_bytes": 92448,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 30.816,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Uh hello, good afternoon Mr. Venugopal.\n[3s] CUSTOMER: Hm.\n[4s] AGENT: Venugopal, this is Jeevan calling from JSW One platform. Uh good time to talk?\n[9s] CUSTOMER: Sir, uh right now we don't have any requirements, sir. Once it is come, I will inform you.\n[13s] AGENT: Sure, sure. I'll text you in WhatsApp. You can let me know in that WhatsApp number.\n[17s] CUSTOMER: That works.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: The customer's final turn is slightly faint but audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer immediately says 'no requirement,' try to ask one quick question to understand their business or buying cycle before ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent performed the opening correctly, but the customer immediately stated they have no current requirement. The agent accepted this and proposed a follow-up via WhatsApp, ending the call before any discovery or pitching could occur.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"hello, good afternoon Mr. Venugopal... Jeevan calling from JSW One platform. Uh good time to talk?\", \"comment\": \"Agent successfully greeted, identified, used the customer's name, and asked for permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer immediately stated they had no requirement, preventing the agent from delivering the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the pitch stage was reached.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer proactively stated they had no requirement before the agent could ask.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I'll text you in WhatsApp. You can let me know in that WhatsApp number.\", \"comment\": \"This is not a committed next step with a specific callback date or quote turnaround time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately says 'no requirement,' try to ask one quick question to understand their business or buying cycle before ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent performed the opening correctly, but the customer immediately stated they have no current requirement. The agent accepted this and proposed a follow-up via WhatsApp, ending the call before any discovery or pitching could occur.\"}",
  "error": null,
  "latency_ms": 27793,
  "input_tokens": 2670,
  "output_tokens": 675,
  "created_at": "2026-09-25 11:24:23",
  "sentiment": "negative",
  "sentiment_score": -0.4,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.669,
  "agent_talk_sec": 10.1,
  "customer_talk_sec": 5.0,
  "dead_air_sec": 38.9,
  "longest_monologue_sec": 4.7,
  "agent_wpm": 213.9,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 1,
  "words_agent": 36,
  "words_customer": 21,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178877591371",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.87,
      "end_s": 2.91,
      "text_en": "Uh hello, good afternoon Mr. Venugopal.",
      "text_native": "Uh hello, good afternoon Mr. Venugopal."
    },
    {
      "ucid": "21112178877591371",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.24,
      "end_s": 3.54,
      "text_en": "Hm.",
      "text_native": "Hm."
    },
    {
      "ucid": "21112178877591371",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.84,
      "end_s": 8.5,
      "text_en": "Venugopal, this is Jeevan calling from JSW One platform. Uh good time to talk?",
      "text_native": "Venugopal, this is Jeevan calling from JSW One platform. Uh good time to talk?"
    },
    {
      "ucid": "21112178877591371",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.8,
      "end_s": 13.0,
      "text_en": "Sir, uh right now we don't have any requirements, sir. Once it is come, I will inform you.",
      "text_native": "Sir, uh right now we don't have any requirements, sir. Once it is come, I will inform you."
    },
    {
      "ucid": "21112178877591371",
      "idx": 4,
      "speaker": "agent",
      "start_s": 13.1,
      "end_s": 16.5,
      "text_en": "Sure, sure. I'll text you in WhatsApp. You can let me know in that WhatsApp number.",
      "text_native": "Sure, sure. I'll text you in WhatsApp. You can let me know in that WhatsApp number."
    },
    {
      "ucid": "21112178877591371",
      "idx": 5,
      "speaker": "customer",
      "start_s": 16.83,
      "end_s": 17.33,
      "text_en": "That works.",
      "text_native": "That works."
    }
  ],
  "steps": [
    {
      "ucid": "21112178877591371",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "hello, good afternoon Mr. Venugopal... Jeevan calling from JSW One platform. Uh good time to talk?",
      "comment": "Agent successfully greeted, identified, used the customer's name, and asked for permission."
    },
    {
      "ucid": "21112178877591371",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer immediately stated they had no requirement, preventing the agent from delivering the hook."
    },
    {
      "ucid": "21112178877591371",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178877591371",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the pitch stage was reached."
    },
    {
      "ucid": "21112178877591371",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer proactively stated they had no requirement before the agent could ask."
    },
    {
      "ucid": "21112178877591371",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I'll text you in WhatsApp. You can let me know in that WhatsApp number.",
      "comment": "This is not a committed next step with a specific callback date or quote turnaround time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}