Call 21112178877584752 2026-09-07 · sudeeps · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hinglish | 13 | supply_led (campaign_name:medium) |
Audio: clear: The customer's side has some faint background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and customer but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or potential future needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 84% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Uh, so just wanted to understand, is there any live requirement in steel now?
Summary
The agent contacted a lead from a portal registration and asked directly if there was a requirement. The customer confirmed their company name but stated they had no current need. The agent then ended the call without attempting any discovery or value-building for a future opportunity.
Coaching
When a customer has no immediate requirement, you must still execute the pitch to build value for the future; use the hook and discovery questions to understand their business for a later callback.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and customer but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to qualification. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or potential future needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh, so just wanted to understand, is there any live requirement in steel now? Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. Okay, fine. Thank you. Agent ended the call abruptly after the customer said no, without setting any future next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.84 heavy | 15.8s | 3.0s | 23.2s | 3.7s | 186.1 | 0 | 7 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello?
customer
1.6s
Hello?
agent
2.2s
Uh, Mr. Sandeep Bharti from Fabric Private Limited?
customer
5.8s
Yes sir, tell me.
जी सर, बोलिए।
agent
6.8s
Uh, sir, Sudeep here from JSW One MSME, Jindal Steel.
customer
10.6s
Hmm.
हम्म।
agent
11.2s
Actually, your company was registered on our portal.
Actually, आपका ये कंपनी रजिस्टर्ड था तो पोर्टल पर हमारे।
customer
14.5s
Okay.
agent
15.2s
Uh, so just wanted to understand, is there any live requirement in steel now?
customer
18.6s
No, no.
agent
19.8s
No live requirement?
customer
20.6s
Hmm.
हम्म।
agent
21.2s
Okay. Okay, fine. Thank you.