{
  "ucid": "21112178877584752",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 15:40:47",
  "end_time": "2026-09-07 15:41:29",
  "duration_sec": 42,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1959d2bdca4f538e682a8a866de967a9.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 711,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178877584752__DIA1959d2bdca4f538e682a8a866de967a9.mp3",
  "audio_bytes": 82296,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 27.432,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello?\n[2s] CUSTOMER: Hello?\n[2s] AGENT: Uh, Mr. Sandeep Bharti from Fabric Private Limited?\n[6s] CUSTOMER: Yes sir, tell me.   (जी सर, बोलिए।)\n[7s] AGENT: Uh, sir, Sudeep here from JSW One MSME, Jindal Steel.\n[11s] CUSTOMER: Hmm.   (हम्म।)\n[11s] AGENT: Actually, your company was registered on our portal.   (Actually, आपका ये कंपनी रजिस्टर्ड था तो पोर्टल पर हमारे।)\n[14s] CUSTOMER: Okay.\n[15s] AGENT: Uh, so just wanted to understand, is there any live requirement in steel now?\n[19s] CUSTOMER: No, no.\n[20s] AGENT: No live requirement?\n[21s] CUSTOMER: Hmm.   (हम्म।)\n[21s] AGENT: Okay. Okay, fine. Thank you.",
  "language": "Hinglish",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: The customer's side has some faint background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hinglish",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer has no immediate requirement, you must still execute the pitch to build value for the future; use the hook and discovery questions to understand their business for a later callback.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from a portal registration and asked directly if there was a requirement. The customer confirmed their company name but stated they had no current need. The agent then ended the call without attempting any discovery or value-building for a future opportunity.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and customer but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to qualification.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or potential future needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, so just wanted to understand, is there any live requirement in steel now?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay. Okay, fine. Thank you.\", \"comment\": \"Agent ended the call abruptly after the customer said no, without setting any future next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate requirement, you must still execute the pitch to build value for the future; use the hook and discovery questions to understand their business for a later callback.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from a portal registration and asked directly if there was a requirement. The customer confirmed their company name but stated they had no current need. The agent then ended the call without attempting any discovery or value-building for a future opportunity.\"}",
  "error": null,
  "latency_ms": 30684,
  "input_tokens": 2770,
  "output_tokens": 679,
  "created_at": "2026-09-25 11:24:35",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.84,
  "agent_talk_sec": 15.8,
  "customer_talk_sec": 3.0,
  "dead_air_sec": 23.2,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 186.1,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 6,
  "discovery_qs": 4,
  "words_agent": 49,
  "words_customer": 10,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178877584752",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.89,
      "end_s": 1.3,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178877584752",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.58,
      "end_s": 2.01,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178877584752",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 5.5,
      "text_en": "Uh, Mr. Sandeep Bharti from Fabric Private Limited?",
      "text_native": "Uh, Mr. Sandeep Bharti from Fabric Private Limited?"
    },
    {
      "ucid": "21112178877584752",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.5,
      "text_en": "Yes sir, tell me.",
      "text_native": "जी सर, बोलिए।"
    },
    {
      "ucid": "21112178877584752",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 10.5,
      "text_en": "Uh, sir, Sudeep here from JSW One MSME, Jindal Steel.",
      "text_native": "Uh, sir, Sudeep here from JSW One MSME, Jindal Steel."
    },
    {
      "ucid": "21112178877584752",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.6,
      "end_s": 11.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178877584752",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 14.0,
      "text_en": "Actually, your company was registered on our portal.",
      "text_native": "Actually, आपका ये कंपनी रजिस्टर्ड था तो पोर्टल पर हमारे।"
    },
    {
      "ucid": "21112178877584752",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 15.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178877584752",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.2,
      "end_s": 18.5,
      "text_en": "Uh, so just wanted to understand, is there any live requirement in steel now?",
      "text_native": "Uh, so just wanted to understand, is there any live requirement in steel now?"
    },
    {
      "ucid": "21112178877584752",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.6,
      "end_s": 19.2,
      "text_en": "No, no.",
      "text_native": "No, no."
    },
    {
      "ucid": "21112178877584752",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 20.5,
      "text_en": "No live requirement?",
      "text_native": "No live requirement?"
    },
    {
      "ucid": "21112178877584752",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 21.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178877584752",
      "idx": 12,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 22.8,
      "text_en": "Okay. Okay, fine. Thank you.",
      "text_native": "Okay. Okay, fine. Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178877584752",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and customer but did not ask for permission to speak."
    },
    {
      "ucid": "21112178877584752",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to qualification."
    },
    {
      "ucid": "21112178877584752",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or potential future needs."
    },
    {
      "ucid": "21112178877584752",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178877584752",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh, so just wanted to understand, is there any live requirement in steel now?",
      "comment": "Agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178877584752",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay. Okay, fine. Thank you.",
      "comment": "Agent ended the call abruptly after the customer said no, without setting any future next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}