{
  "ucid": "21112178877536811",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 15:32:48",
  "end_time": "2026-09-07 15:35:36",
  "duration_sec": 168,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd0f8670878f65b9397ceebe458827853.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 714,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178877536811__DIAd0f8670878f65b9397ceebe458827853.mp3",
  "audio_bytes": 444960,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 148.32,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] AGENT: Hello, Mr. Dinesh Raval from A C H [inaudible]\n[4s] CUSTOMER: Yeah, who's this?\n[5s] AGENT: Dinesh ji, Sudip here from JSW One MSME, Jindal Steel.   (दिनेश जी, सुदीप हियर फ्रॉम जे एस डब्ल्यू वन एम एस एम ई, जिंदल स्टील।)\n[8s] CUSTOMER: Yeah, Sudip ji.\n[9s] AGENT: Uh, sir, your company was registered on our portal and I can see that you have made an inquiry for CR material, 1.2 by 1250 by 2500. And the quantity is somewhat around 1.3 tons. For which we have an MOQ policy, sir. In this, I can get three tons done for you. 1.3 will not be possible. So is that okay with you?   (अह, सर जी, ये आपका कंपनी रजिस्टर्ड था हमारे पोर्टल पर और I can see that you have made an inquiry for CR material, 1.2 by 1250 by 2500. And the quantity is somewhat around 1.3 tons. जिसके लिए we have a MOQ policy, sir. इसमें मैं आपको three tons करवा के दे सकता हूं। 1.3 नहीं पॉसिबल होगा। So that is okay with you?)\n[18s] CUSTOMER: Three tons... you can do three tons? You can't do less than that?   (Three tons... three tons अह आप कर सकते हो? उससे कम नहीं कर सकते?)\n[20s] AGENT: Cannot do.   (नहीं कर सकते।)\n[22s] CUSTOMER: Three tons means, right now I have, I guess, something like 1.3 tons, right? Around 15 sheets, 20 sheets, how many sheets is that?   (Three tons मतलब अभी मैंने I guess कुछ 1.3 tons है ना? अराउंड 15 sheets, 20 sheets, कितना शीट्स होता है?)\n[24s] AGENT: 14 sheets. 14 sheets is 1.3 tons.\n[26s] CUSTOMER: 14 sheets is 1.3 tons. Meaning I have to do around double.   (14 sheets is 1.3 tons. मतलब अराउंड डबल करना है।)\n[28s] AGENT: Double and even more than that.   (डबल और उसके ऊपर और।)\n[29s] CUSTOMER: 30... 30, 30 sheets basically.\n[31s] AGENT: 30, 32 sheets, yes.\n[33s] CUSTOMER: Hm hm hm. So what can be done?   (हम्म हम्म हम्म। तो क्या कर सकते हैं?)\n[35s] CUSTOMER: Okay, what is the pricing, sir?   (ठीक है, pricing क्या है सर?)\n[36s] AGENT: What is it?   (क्या है?)\n[37s] CUSTOMER: What is the pricing now?   (Pricing क्या है अभी?)\n[38s] AGENT: I am entering the inquiry in the system for you. I just need two minutes of your time. I wanted to understand, where is the delivery for this? Kandivali East?   (मैं सिस्टम में इंक्वायरी आपको दे रहा हूं। मेरेको बस दो मिनट चाहिए आपका। मैं समझना था इसका delivery कहां पे है? Kandivali East?)\n[42s] CUSTOMER: No, Vasai.   (नहीं, वसई।)\n[43s] AGENT: It's in Vasai. You have entered your address, one second. The address you have entered is Gala number, Murtaza Industrial Estate, Vasai. Correct? 401208.   (वसई में है। आपका डाला हुआ है आपका एड्रेस, एक सेकंड। आपने जो एड्रेस डाला है that is Gala number, Murtaza Industrial Estate, Vasai. Correct? 401208.)\n[48s] CUSTOMER: Correct. So that is the Vasai address.   (Correct. तो वसई का ही एड्रेस है।)\n[50s] AGENT: Okay, this is your Vasai address. Okay. Uh, second thing, payment terms will be 100% advance against PI. Is that okay?   (अच्छा, यह वसई का एड्रेस है आपका। Okay. अह, दूसरी चीज, payment terms will be 100% advance against PI. That is okay?)\n[54s] CUSTOMER: Yeah.\n[54s] AGENT: And what is your end application? What do you make?   (और end application क्या है आपका? क्या बनाते हो आप?)\n[56s] CUSTOMER: We used to make machines, so we had to make those covers.   (हम मशीन्स बनाते थे, तो हमें वो कवर्स बनाने होते थे।)\n[58s] AGENT: You are making machine covers?   (मशीन का कवर बना रहे हैं?)\n[60s] AGENT: Okay. Which machine is this?   (Okay. कौनसी मशीन है यह?)\n[61s] CUSTOMER: It's an SPM, sir.   (एस पी एम है सर।)\n[63s] AGENT: Is any specific make approved by you? Like Tata, SAIL, or something like that?   (Any specific make आपका अप्रूव्ड है? Like Tata, SAIL, या ऐसा कुछ है?)\n[65s] CUSTOMER: No.   (नहीं।)\n[66s] AGENT: Any brand will do, okay?   (Any brand will do, okay ना?)\n[67s] CUSTOMER: Yeah.\n[68s] AGENT: Okay. Do you need pallet packing?   (Okay. पैलेट पैकिंग चाहिए?)\n[69s] CUSTOMER: It's fine even if there is pallet packing.   (पैलेट पैकिंग रहेगा तो भी चलेगा।)\n[70s] AGENT: It's fine even if there isn't. Okay, I will check and let you know. Yes.   (नहीं रहेगा तो भी चलेगा। ठीक है, मैं चेक करके देता हूं। Yes.)\n[73s] AGENT: Okay, give me some time, I will send the quotation. Okay?   (Okay, मेरेको थोड़ा टाइम दीजिए, मैं कोटेशन भेज देता हूं। Okay?)\n[75s] CUSTOMER: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 37,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter on the customer's side, but the main conversation is mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "37 turns, clean transcript (3% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "You successfully upsold the customer to the MOQ. To better understand the full opportunity, remember to ask for their total monthly requirement during discovery.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": 1.3,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer inquired about 1.3 tons of CR material. The agent correctly identified this was below the Minimum Order Quantity and proposed a 3-ton order. The customer accepted this for pricing purposes. The agent confirmed the material specs and delivery location (Vasai) and promised to send a quotation.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, sir, your company was registered on our portal and I can see that you have made an inquiry for CR material...\", \"comment\": \"The agent correctly acknowledged the customer's portal submission at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"I can see that you have made an inquiry for CR material, 1.2 by 1250 by 2500. And the quantity is somewhat around 1.3 tons... I wanted to understand, where is the delivery for this? Kandivali East?\", \"comment\": \"Agent confirmed product, dimensions, quantity, and delivery location, but did not ask about the required delivery timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"And what is your end application? What do you make?... Any specific make आपका अप्रूव्ड है? Like Tata, SAIL, or ऐसा कुछ है?... payment terms will be 100% advance against PI. That is okay?\", \"comment\": \"Agent asked about end application, competing brands, and payment terms, but missed monthly tonnage and share of wallet.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay, give me some time, I will send the quotation. Okay?\", \"comment\": \"The agent committed to providing a price via a quotation, setting a clear next step.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent correctly focused on the customer's specific inquiry and did not waste time re-pitching the entire JSW portfolio.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You successfully upsold the customer to the MOQ. To better understand the full opportunity, remember to ask for their total monthly requirement during discovery.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": \"1.3 tons\", \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer inquired about 1.3 tons of CR material. The agent correctly identified this was below the Minimum Order Quantity and proposed a 3-ton order. The customer accepted this for pricing purposes. The agent confirmed the material specs and delivery location (Vasai) and promised to send a quotation.\"}",
  "error": null,
  "latency_ms": 30704,
  "input_tokens": 4030,
  "output_tokens": 770,
  "created_at": "2026-09-25 11:24:38",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.636,
  "agent_talk_sec": 40.4,
  "customer_talk_sec": 23.1,
  "dead_air_sec": 104.5,
  "longest_monologue_sec": 9.0,
  "agent_wpm": 378.7,
  "interruptions": 0,
  "agent_turns": 19,
  "customer_turns": 18,
  "discovery_qs": 15,
  "words_agent": 255,
  "words_customer": 118,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178877536811",
      "idx": 0,
      "speaker": "agent",
      "start_s": 3.08,
      "end_s": 4.5,
      "text_en": "Hello, Mr. Dinesh Raval from A C H [inaudible]",
      "text_native": "Hello, Mr. Dinesh Raval from A C H [inaudible]"
    },
    {
      "ucid": "21112178877536811",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.5,
      "end_s": 5.2,
      "text_en": "Yeah, who's this?",
      "text_native": "Yeah, who's this?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.4,
      "end_s": 7.7,
      "text_en": "Dinesh ji, Sudip here from JSW One MSME, Jindal Steel.",
      "text_native": "दिनेश जी, सुदीप हियर फ्रॉम जे एस डब्ल्यू वन एम एस एम ई, जिंदल स्टील।"
    },
    {
      "ucid": "21112178877536811",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.0,
      "end_s": 8.6,
      "text_en": "Yeah, Sudip ji.",
      "text_native": "Yeah, Sudip ji."
    },
    {
      "ucid": "21112178877536811",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 17.8,
      "text_en": "Uh, sir, your company was registered on our portal and I can see that you have made an inquiry for CR material, 1.2 by 1250 by 2500. And the quantity is somewhat around 1.3 tons. For which we have an MOQ policy, sir. In this, I can get three tons done for you. 1.3 will not be possible. So is that okay with you?",
      "text_native": "अह, सर जी, ये आपका कंपनी रजिस्टर्ड था हमारे पोर्टल पर और I can see that you have made an inquiry for CR material, 1.2 by 1250 by 2500. And the quantity is somewhat around 1.3 tons. जिसके लिए we have a MOQ policy, sir. इसमें मैं आपको three tons करवा के दे सकता हूं। 1.3 नहीं पॉसिबल होगा। So that is okay with you?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 5,
      "speaker": "customer",
      "start_s": 18.0,
      "end_s": 20.2,
      "text_en": "Three tons... you can do three tons? You can't do less than that?",
      "text_native": "Three tons... three tons अह आप कर सकते हो? उससे कम नहीं कर सकते?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 6,
      "speaker": "agent",
      "start_s": 20.4,
      "end_s": 21.0,
      "text_en": "Cannot do.",
      "text_native": "नहीं कर सकते।"
    },
    {
      "ucid": "21112178877536811",
      "idx": 7,
      "speaker": "customer",
      "start_s": 21.5,
      "end_s": 24.5,
      "text_en": "Three tons means, right now I have, I guess, something like 1.3 tons, right? Around 15 sheets, 20 sheets, how many sheets is that?",
      "text_native": "Three tons मतलब अभी मैंने I guess कुछ 1.3 tons है ना? अराउंड 15 sheets, 20 sheets, कितना शीट्स होता है?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 8,
      "speaker": "agent",
      "start_s": 24.5,
      "end_s": 26.0,
      "text_en": "14 sheets. 14 sheets is 1.3 tons.",
      "text_native": "14 sheets. 14 sheets is 1.3 tons."
    },
    {
      "ucid": "21112178877536811",
      "idx": 9,
      "speaker": "customer",
      "start_s": 26.4,
      "end_s": 28.4,
      "text_en": "14 sheets is 1.3 tons. Meaning I have to do around double.",
      "text_native": "14 sheets is 1.3 tons. मतलब अराउंड डबल करना है।"
    },
    {
      "ucid": "21112178877536811",
      "idx": 10,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 29.4,
      "text_en": "Double and even more than that.",
      "text_native": "डबल और उसके ऊपर और।"
    },
    {
      "ucid": "21112178877536811",
      "idx": 11,
      "speaker": "customer",
      "start_s": 29.4,
      "end_s": 30.8,
      "text_en": "30... 30, 30 sheets basically.",
      "text_native": "30... 30, 30 sheets basically."
    },
    {
      "ucid": "21112178877536811",
      "idx": 12,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 32.2,
      "text_en": "30, 32 sheets, yes.",
      "text_native": "30, 32 sheets, yes."
    },
    {
      "ucid": "21112178877536811",
      "idx": 13,
      "speaker": "customer",
      "start_s": 32.8,
      "end_s": 34.2,
      "text_en": "Hm hm hm. So what can be done?",
      "text_native": "हम्म हम्म हम्म। तो क्या कर सकते हैं?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 14,
      "speaker": "customer",
      "start_s": 35.0,
      "end_s": 36.0,
      "text_en": "Okay, what is the pricing, sir?",
      "text_native": "ठीक है, pricing क्या है सर?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 15,
      "speaker": "agent",
      "start_s": 36.5,
      "end_s": 36.8,
      "text_en": "What is it?",
      "text_native": "क्या है?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 16,
      "speaker": "customer",
      "start_s": 37.2,
      "end_s": 37.8,
      "text_en": "What is the pricing now?",
      "text_native": "Pricing क्या है अभी?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 17,
      "speaker": "agent",
      "start_s": 38.0,
      "end_s": 42.0,
      "text_en": "I am entering the inquiry in the system for you. I just need two minutes of your time. I wanted to understand, where is the delivery for this? Kandivali East?",
      "text_native": "मैं सिस्टम में इंक्वायरी आपको दे रहा हूं। मेरेको बस दो मिनट चाहिए आपका। मैं समझना था इसका delivery कहां पे है? Kandivali East?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 18,
      "speaker": "customer",
      "start_s": 42.2,
      "end_s": 42.8,
      "text_en": "No, Vasai.",
      "text_native": "नहीं, वसई।"
    },
    {
      "ucid": "21112178877536811",
      "idx": 19,
      "speaker": "agent",
      "start_s": 43.2,
      "end_s": 47.8,
      "text_en": "It's in Vasai. You have entered your address, one second. The address you have entered is Gala number, Murtaza Industrial Estate, Vasai. Correct? 401208.",
      "text_native": "वसई में है। आपका डाला हुआ है आपका एड्रेस, एक सेकंड। आपने जो एड्रेस डाला है that is Gala number, Murtaza Industrial Estate, Vasai. Correct? 401208."
    },
    {
      "ucid": "21112178877536811",
      "idx": 20,
      "speaker": "customer",
      "start_s": 48.0,
      "end_s": 49.4,
      "text_en": "Correct. So that is the Vasai address.",
      "text_native": "Correct. तो वसई का ही एड्रेस है।"
    },
    {
      "ucid": "21112178877536811",
      "idx": 21,
      "speaker": "agent",
      "start_s": 49.6,
      "end_s": 53.4,
      "text_en": "Okay, this is your Vasai address. Okay. Uh, second thing, payment terms will be 100% advance against PI. Is that okay?",
      "text_native": "अच्छा, यह वसई का एड्रेस है आपका। Okay. अह, दूसरी चीज, payment terms will be 100% advance against PI. That is okay?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 22,
      "speaker": "customer",
      "start_s": 53.6,
      "end_s": 54.0,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178877536811",
      "idx": 23,
      "speaker": "agent",
      "start_s": 54.2,
      "end_s": 55.4,
      "text_en": "And what is your end application? What do you make?",
      "text_native": "और end application क्या है आपका? क्या बनाते हो आप?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 24,
      "speaker": "customer",
      "start_s": 55.8,
      "end_s": 57.8,
      "text_en": "We used to make machines, so we had to make those covers.",
      "text_native": "हम मशीन्स बनाते थे, तो हमें वो कवर्स बनाने होते थे।"
    },
    {
      "ucid": "21112178877536811",
      "idx": 25,
      "speaker": "agent",
      "start_s": 58.0,
      "end_s": 58.8,
      "text_en": "You are making machine covers?",
      "text_native": "मशीन का कवर बना रहे हैं?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 26,
      "speaker": "agent",
      "start_s": 59.8,
      "end_s": 60.8,
      "text_en": "Okay. Which machine is this?",
      "text_native": "Okay. कौनसी मशीन है यह?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 27,
      "speaker": "customer",
      "start_s": 61.2,
      "end_s": 62.0,
      "text_en": "It's an SPM, sir.",
      "text_native": "एस पी एम है सर।"
    },
    {
      "ucid": "21112178877536811",
      "idx": 28,
      "speaker": "agent",
      "start_s": 62.8,
      "end_s": 65.2,
      "text_en": "Is any specific make approved by you? Like Tata, SAIL, or something like that?",
      "text_native": "Any specific make आपका अप्रूव्ड है? Like Tata, SAIL, या ऐसा कुछ है?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 29,
      "speaker": "customer",
      "start_s": 65.4,
      "end_s": 65.8,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178877536811",
      "idx": 30,
      "speaker": "agent",
      "start_s": 66.0,
      "end_s": 66.8,
      "text_en": "Any brand will do, okay?",
      "text_native": "Any brand will do, okay ना?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 31,
      "speaker": "customer",
      "start_s": 67.0,
      "end_s": 67.2,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178877536811",
      "idx": 32,
      "speaker": "agent",
      "start_s": 67.6,
      "end_s": 68.4,
      "text_en": "Okay. Do you need pallet packing?",
      "text_native": "Okay. पैलेट पैकिंग चाहिए?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 33,
      "speaker": "customer",
      "start_s": 68.8,
      "end_s": 70.0,
      "text_en": "It's fine even if there is pallet packing.",
      "text_native": "पैलेट पैकिंग रहेगा तो भी चलेगा।"
    },
    {
      "ucid": "21112178877536811",
      "idx": 34,
      "speaker": "agent",
      "start_s": 70.4,
      "end_s": 72.2,
      "text_en": "It's fine even if there isn't. Okay, I will check and let you know. Yes.",
      "text_native": "नहीं रहेगा तो भी चलेगा। ठीक है, मैं चेक करके देता हूं। Yes."
    },
    {
      "ucid": "21112178877536811",
      "idx": 35,
      "speaker": "agent",
      "start_s": 72.8,
      "end_s": 75.0,
      "text_en": "Okay, give me some time, I will send the quotation. Okay?",
      "text_native": "Okay, मेरेको थोड़ा टाइम दीजिए, मैं कोटेशन भेज देता हूं। Okay?"
    },
    {
      "ucid": "21112178877536811",
      "idx": 36,
      "speaker": "customer",
      "start_s": 75.2,
      "end_s": 78.4,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178877536811",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh, sir, your company was registered on our portal and I can see that you have made an inquiry for CR material...",
      "comment": "The agent correctly acknowledged the customer's portal submission at the start of the call."
    },
    {
      "ucid": "21112178877536811",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "I can see that you have made an inquiry for CR material, 1.2 by 1250 by 2500. And the quantity is somewhat around 1.3 tons... I wanted to understand, where is the delivery for this? Kandivali East?",
      "comment": "Agent confirmed product, dimensions, quantity, and delivery location, but did not ask about the required delivery timeline."
    },
    {
      "ucid": "21112178877536811",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "And what is your end application? What do you make?... Any specific make आपका अप्रूव्ड है? Like Tata, SAIL, or ऐसा कुछ है?... payment terms will be 100% advance against PI. That is okay?",
      "comment": "Agent asked about end application, competing brands, and payment terms, but missed monthly tonnage and share of wallet."
    },
    {
      "ucid": "21112178877536811",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Okay, give me some time, I will send the quotation. Okay?",
      "comment": "The agent committed to providing a price via a quotation, setting a clear next step."
    },
    {
      "ucid": "21112178877536811",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent correctly focused on the customer's specific inquiry and did not waste time re-pitching the entire JSW portfolio."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}