Call 21112178877533741 2026-09-07 · Jeevan Jeejo · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Tamil | 13 | supply_led (campaign_name:medium) |
Audio: clear: None
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.21
confidence high · +4/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
agent did not ask for permission to speak ('is this a good time?').
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
agent did not provide a supply hook and instead went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
agent made no attempt to ask any discovery questions after the customer's initial dismissal.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 84% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
I am calling to ask if you have any requirements for that right now.
Summary
The agent contacted a lead registered as 'Open Square Roofing Tech'. The agent asked for current requirements for HR/CR, but the customer stated they had none at the moment. The agent concluded by offering to send contact details via WhatsApp for future needs, to which the customer agreed.
Coaching
When the customer gives you permission to speak, lead with the supply hook to create interest before asking if they have a requirement; simply asking for an order invites a quick 'no'.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
agent did not ask for permission to speak ('is this a good time?'). |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I am calling to ask if you have any requirements for that right now. agent did not provide a supply hook and instead went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
agent made no attempt to ask any discovery questions after the customer's initial dismissal. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
no discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | I am calling to ask if you have any requirements for that right now. agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will send my details to your WhatsApp number. If you have any requirements, you can message me. the next step was not a committed one as per the rubric (quote or scheduled callback). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.838 heavy | 16.0s | 3.1s | 42.9s | 5.8s | 266.2 | 0 | 6 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
ஹலோ?
agent
1.7s
Uh hello Mr. Sundar, this is Jeevan speaking. Greetings, sir.
அ ஹலோ மிஸ்டர் சுந்தர், இது நான் ஜீவன் பேசுறேன். வணக்கம் சார்.
customer
5.1s
From where?
எங்க இருந்து?
agent
6.0s
Jeevan, from the JSW One platform.
ஜீவன், JSW One பிளாட்ஃபார்ம்ல இருந்து.
customer
8.0s
Hmm, tell me.
ம்ம், சொல்லுங்க.
agent
8.7s
Sir, you had registered on Open Square Roofing Tech under the name Sundar Sundar J, right? I am calling to ask if you have any requirements for that right now.
சார், நீங்க சுந்தர் சுந்தர் ஜே, Open Square Roofing Tech பேர்ல நீங்க ரெஜிஸ்ட்ரேஷன் போட்டீங்களா, அதுக்கு ஏதாச்சும் இப்போதைக்கு ரெகுயர்மென்ட் இருக்கான்னு கேக்குறதுக்கு தான்.
customer
15.2s
No.
இல்லைங்க.
agent
15.8s
HR, CR
customer
16.7s
Not for now.
இப்போதைக்கு இல்லைங்க.
agent
17.5s
Okay sir, I will send my details to your WhatsApp number. If you have any requirements, you can message me.
ஓகே சார், நான் என் டீடைல்ஸ் உங்க WhatsApp நம்பர்ல அனுப்பி வச்சிருக்கிறேன். ஏதாச்சும் ரெகுயர்மென்ட் இருந்தா நீங்க மெசேஜ் பண்ணுங்க.
customer
22.0s
Okay.
ஓகே.
agent
22.7s
Okay, thank you.
ஓகே, தேங்க்யூ.
customer
23.5s
Thank you.
தேங்க்யூ.