{
  "ucid": "21112178877533741",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 15:32:17",
  "end_time": "2026-09-07 15:33:19",
  "duration_sec": 62,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5022b353659765020cc740709ca07887.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 715,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178877533741__DIA5022b353659765020cc740709ca07887.mp3",
  "audio_bytes": 106488,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 35.496,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (ஹலோ?)\n[2s] AGENT: Uh hello Mr. Sundar, this is Jeevan speaking. Greetings, sir.   (அ ஹலோ மிஸ்டர் சுந்தர், இது நான் ஜீவன் பேசுறேன். வணக்கம் சார்.)\n[5s] CUSTOMER: From where?   (எங்க இருந்து?)\n[6s] AGENT: Jeevan, from the JSW One platform.   (ஜீவன், JSW One பிளாட்ஃபார்ம்ல இருந்து.)\n[8s] CUSTOMER: Hmm, tell me.   (ம்ம், சொல்லுங்க.)\n[9s] AGENT: Sir, you had registered on Open Square Roofing Tech under the name Sundar Sundar J, right? I am calling to ask if you have any requirements for that right now.   (சார், நீங்க சுந்தர் சுந்தர் ஜே, Open Square Roofing Tech பேர்ல நீங்க ரெஜிஸ்ட்ரேஷன் போட்டீங்களா, அதுக்கு ஏதாச்சும் இப்போதைக்கு ரெகுயர்மென்ட் இருக்கான்னு கேக்குறதுக்கு தான்.)\n[15s] CUSTOMER: No.   (இல்லைங்க.)\n[16s] AGENT: HR, CR\n[17s] CUSTOMER: Not for now.   (இப்போதைக்கு இல்லைங்க.)\n[18s] AGENT: Okay sir, I will send my details to your WhatsApp number. If you have any requirements, you can message me.   (ஓகே சார், நான் என் டீடைல்ஸ் உங்க WhatsApp நம்பர்ல அனுப்பி வச்சிருக்கிறேன். ஏதாச்சும் ரெகுயர்மென்ட் இருந்தா நீங்க மெசேஜ் பண்ணுங்க.)\n[22s] CUSTOMER: Okay.   (ஓகே.)\n[23s] AGENT: Okay, thank you.   (ஓகே, தேங்க்யூ.)\n[24s] CUSTOMER: Thank you.   (தேங்க்யூ.)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: None",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When the customer gives you permission to speak, lead with the supply hook to create interest before asking if they have a requirement; simply asking for an order invites a quick 'no'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead registered as 'Open Square Roofing Tech'. The agent asked for current requirements for HR/CR, but the customer stated they had none at the moment. The agent concluded by offering to send contact details via WhatsApp for future needs, to which the customer agreed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent did not ask for permission to speak ('is this a good time?').\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I am calling to ask if you have any requirements for that right now.\", \"comment\": \"agent did not provide a supply hook and instead went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"agent made no attempt to ask any discovery questions after the customer's initial dismissal.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"no discovery was done, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I am calling to ask if you have any requirements for that right now.\", \"comment\": \"agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will send my details to your WhatsApp number. If you have any requirements, you can message me.\", \"comment\": \"the next step was not a committed one as per the rubric (quote or scheduled callback).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer gives you permission to speak, lead with the supply hook to create interest before asking if they have a requirement; simply asking for an order invites a quick 'no'.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead registered as 'Open Square Roofing Tech'. The agent asked for current requirements for HR/CR, but the customer stated they had none at the moment. The agent concluded by offering to send contact details via WhatsApp for future needs, to which the customer agreed.\"}",
  "error": null,
  "latency_ms": 36514,
  "input_tokens": 2962,
  "output_tokens": 706,
  "created_at": "2026-09-25 11:24:44",
  "sentiment": "positive",
  "sentiment_score": 0.21,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.838,
  "agent_talk_sec": 16.0,
  "customer_talk_sec": 3.1,
  "dead_air_sec": 42.9,
  "longest_monologue_sec": 5.8,
  "agent_wpm": 266.2,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 1,
  "words_agent": 71,
  "words_customer": 13,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178877533741",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.17,
      "text_en": "Hello?",
      "text_native": "ஹலோ?"
    },
    {
      "ucid": "21112178877533741",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.67,
      "end_s": 4.6,
      "text_en": "Uh hello Mr. Sundar, this is Jeevan speaking. Greetings, sir.",
      "text_native": "அ ஹலோ மிஸ்டர் சுந்தர், இது நான் ஜீவன் பேசுறேன். வணக்கம் சார்."
    },
    {
      "ucid": "21112178877533741",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.1,
      "end_s": 5.64,
      "text_en": "From where?",
      "text_native": "எங்க இருந்து?"
    },
    {
      "ucid": "21112178877533741",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.04,
      "end_s": 7.84,
      "text_en": "Jeevan, from the JSW One platform.",
      "text_native": "ஜீவன், JSW One பிளாட்ஃபார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178877533741",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.0,
      "end_s": 8.5,
      "text_en": "Hmm, tell me.",
      "text_native": "ம்ம், சொல்லுங்க."
    },
    {
      "ucid": "21112178877533741",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.7,
      "end_s": 14.54,
      "text_en": "Sir, you had registered on Open Square Roofing Tech under the name Sundar Sundar J, right? I am calling to ask if you have any requirements for that right now.",
      "text_native": "சார், நீங்க சுந்தர் சுந்தர் ஜே, Open Square Roofing Tech பேர்ல நீங்க ரெஜிஸ்ட்ரேஷன் போட்டீங்களா, அதுக்கு ஏதாச்சும் இப்போதைக்கு ரெகுயர்மென்ட் இருக்கான்னு கேக்குறதுக்கு தான்."
    },
    {
      "ucid": "21112178877533741",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.2,
      "end_s": 15.6,
      "text_en": "No.",
      "text_native": "இல்லைங்க."
    },
    {
      "ucid": "21112178877533741",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 16.3,
      "text_en": "HR, CR",
      "text_native": "HR, CR"
    },
    {
      "ucid": "21112178877533741",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.7,
      "end_s": 17.3,
      "text_en": "Not for now.",
      "text_native": "இப்போதைக்கு இல்லைங்க."
    },
    {
      "ucid": "21112178877533741",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 21.8,
      "text_en": "Okay sir, I will send my details to your WhatsApp number. If you have any requirements, you can message me.",
      "text_native": "ஓகே சார், நான் என் டீடைல்ஸ் உங்க WhatsApp நம்பர்ல அனுப்பி வச்சிருக்கிறேன். ஏதாச்சும் ரெகுயர்மென்ட் இருந்தா நீங்க மெசேஜ் பண்ணுங்க."
    },
    {
      "ucid": "21112178877533741",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.0,
      "end_s": 22.3,
      "text_en": "Okay.",
      "text_native": "ஓகே."
    },
    {
      "ucid": "21112178877533741",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.7,
      "end_s": 23.3,
      "text_en": "Okay, thank you.",
      "text_native": "ஓகே, தேங்க்யூ."
    },
    {
      "ucid": "21112178877533741",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.5,
      "end_s": 23.9,
      "text_en": "Thank you.",
      "text_native": "தேங்க்யூ."
    }
  ],
  "steps": [
    {
      "ucid": "21112178877533741",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent did not ask for permission to speak ('is this a good time?')."
    },
    {
      "ucid": "21112178877533741",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I am calling to ask if you have any requirements for that right now.",
      "comment": "agent did not provide a supply hook and instead went straight to asking for a requirement."
    },
    {
      "ucid": "21112178877533741",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "agent made no attempt to ask any discovery questions after the customer's initial dismissal."
    },
    {
      "ucid": "21112178877533741",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "no discovery was done, and no USPs were pitched."
    },
    {
      "ucid": "21112178877533741",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I am calling to ask if you have any requirements for that right now.",
      "comment": "agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178877533741",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will send my details to your WhatsApp number. If you have any requirements, you can message me.",
      "comment": "the next step was not a committed one as per the rubric (quote or scheduled callback)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}