Call 21112178877500141 2026-09-07 · Jeevan Jeejo · 1:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 28 turns, clean transcript (0% inaudible) | Tamil | 28 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.54
confidence high · +40/−1
from 35 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak, instead jumping directly to a requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook; the first business-related line was a direct question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions to understand the customer's business, application, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
Okay, I will send the price and the details.
Summary
The agent contacted a manufacturing company but skipped the standard pitch structure, immediately asking for requirements. The customer took control of the call, asking for the price of sheets, MOQ, and delivery details. The agent answered these questions and agreed to send the price information via WhatsApp, ending the call without performing any discovery or qualifying a specific need.
Coaching
You must follow the pitch structure; you skipped the hook and discovery entirely, which meant you had no information to build a relevant pitch or qualify the customer.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and the company but did not ask for permission to speak, instead jumping directly to a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook; the first business-related line was a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions to understand the customer's business, application, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only provided a price when directly asked by the customer. |
| SL5 Qualify | 2 | fail | – | 0.0 | Sir, do you have any requirement for now? HR, CR sheet, coil, anything? The agent asked if a requirement exists but failed to capture any qualifying details like grade, thickness, or quantity. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay, I will send the price and the details. The agent committed to a clear next step of sending the price details as requested by the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.564 | 27.2s | 21.0s | 68.8s | 6.4s | 266.9 | 0 | 14 | 14 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.0s
Uh hello, good afternoon. Am I talking to Perfect Engineering?
customer
5.0s
Yes, yes, sir.
agent
6.0s
Sir, this is Jeevan. Greetings. I am Jeevan speaking from the JSW One platform.
Sir, this is Jeevan. Vanakkam. Naan Jeevan pesaren JSW One platform la irundhu.
customer
9.9s
Tell me, sir.
Sollunga sir.
agent
10.8s
Sir, do you have any requirement for now? HR, CR sheet, coil, anything?
Sir, neenga edhavadhu ippothaikku requirement irukka sir? HR, CR sheet, coil edhavadhu?
customer
14.2s
Ah, what is the pricing now, sir? Send it to me.
Ah, enna pricing irukku sir ippo? Enakku anuppunga.
customer
16.7s
Not in coil. We buy only sheets. We buy only 8 by 4, 8 by 4 size.
Coil la vendaam. Sheet thaan vaanguvom. 8 by 4, 8 by 4 size thaan vaanguvom.
agent
20.1s
Okay.
agent
20.5s
HR coil?
HR coil ah?
customer
21.2s
Don't want coil. Only sheet.
Coil vendaam. Sheet thaan.
agent
23.6s
Only sheet.
Sheet thaan.
customer
24.1s
Okay.
agent
24.8s
Sir, for sheet, uh, now today, the price changes daily, sir. That is one thing. So for now, the price for sheet is 62 400 in Chennai.
Sir, sheet vandhu, uh, ippo innaikku, adhu daily price change aagum sir. Adhaan oru vishayam. Appo ippothaikku price vandhu sheet-ku 62 400 thaan Chennai-la varudhu.
customer
32.4s
What is the minimum order quantity, sir?
Minimum order quantity evlo sir?
agent
34.3s
Minimum order of quantity is 5 metric ton.
Minimum order of quantity 5 metric ton.
customer
36.5s
Okay, okay, okay. Will you give delivery to the plant?
Okay, okay, okay. Delivery kuduthuruvingala plant-ukku?
agent
38.8s
That is the delivered price. 62 400.
Adhu delivered price thaan. 62 400.
customer
40.6s
Including tax?
Including tax ah?
agent
41.8s
No no, tax will be separate, sir.
Alla alla, tax separate varum sir.
customer
43.7s
Okay sir, I will, I will ask the purchase person there to call you. Okay?
Seri sir, naanu, anga purchase-a ungalukku call panna solren naanu. Okay?
agent
46.5s
Okay sir. Now this, this is your WhatsApp number, right sir?
Okay sir. Ippo idhu, idhu vandhu unga WhatsApp number thaane sir?
customer
48.5s
Yes, yes. Send the current price. Okay.
Aama aama. Anuppi vidunga current price-a. Okay.
agent
50.3s
Okay, I will send the price and the details.
Seri, naan price-um, details-um anupparen.
customer
51.9s
Send it, send it. Okay sir, okay. Thank you, thank you, thank you.
Anuppunga, anuppunga. Okay sir, okay. Thank you, thank you, thank you.
agent
53.9s
What is your name, sir?
Unga peru enna sir?
customer
54.9s
Velumani. Okay.
agent
56.2s
Velumani. Okay sir, thank you.
customer
57.6s
Okay, okay.