{
  "ucid": "21112178877500141",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 15:26:41",
  "end_time": "2026-09-07 15:28:38",
  "duration_sec": 117,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4125597289f6f30016d2e0b89c1abb8b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 718,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178877500141__DIA4125597289f6f30016d2e0b89c1abb8b.mp3",
  "audio_bytes": 269352,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 89.784,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Uh hello, good afternoon. Am I talking to Perfect Engineering?\n[5s] CUSTOMER: Yes, yes, sir.\n[6s] AGENT: Sir, this is Jeevan. Greetings. I am Jeevan speaking from the JSW One platform.   (Sir, this is Jeevan. Vanakkam. Naan Jeevan pesaren JSW One platform la irundhu.)\n[10s] CUSTOMER: Tell me, sir.   (Sollunga sir.)\n[11s] AGENT: Sir, do you have any requirement for now? HR, CR sheet, coil, anything?   (Sir, neenga edhavadhu ippothaikku requirement irukka sir? HR, CR sheet, coil edhavadhu?)\n[14s] CUSTOMER: Ah, what is the pricing now, sir? Send it to me.   (Ah, enna pricing irukku sir ippo? Enakku anuppunga.)\n[17s] CUSTOMER: Not in coil. We buy only sheets. We buy only 8 by 4, 8 by 4 size.   (Coil la vendaam. Sheet thaan vaanguvom. 8 by 4, 8 by 4 size thaan vaanguvom.)\n[20s] AGENT: Okay.\n[20s] AGENT: HR coil?   (HR coil ah?)\n[21s] CUSTOMER: Don't want coil. Only sheet.   (Coil vendaam. Sheet thaan.)\n[24s] AGENT: Only sheet.   (Sheet thaan.)\n[24s] CUSTOMER: Okay.\n[25s] AGENT: Sir, for sheet, uh, now today, the price changes daily, sir. That is one thing. So for now, the price for sheet is 62 400 in Chennai.   (Sir, sheet vandhu, uh, ippo innaikku, adhu daily price change aagum sir. Adhaan oru vishayam. Appo ippothaikku price vandhu sheet-ku 62 400 thaan Chennai-la varudhu.)\n[32s] CUSTOMER: What is the minimum order quantity, sir?   (Minimum order quantity evlo sir?)\n[34s] AGENT: Minimum order of quantity is 5 metric ton.   (Minimum order of quantity 5 metric ton.)\n[36s] CUSTOMER: Okay, okay, okay. Will you give delivery to the plant?   (Okay, okay, okay. Delivery kuduthuruvingala plant-ukku?)\n[39s] AGENT: That is the delivered price. 62 400.   (Adhu delivered price thaan. 62 400.)\n[41s] CUSTOMER: Including tax?   (Including tax ah?)\n[42s] AGENT: No no, tax will be separate, sir.   (Alla alla, tax separate varum sir.)\n[44s] CUSTOMER: Okay sir, I will, I will ask the purchase person there to call you. Okay?   (Seri sir, naanu, anga purchase-a ungalukku call panna solren naanu. Okay?)\n[46s] AGENT: Okay sir. Now this, this is your WhatsApp number, right sir?   (Okay sir. Ippo idhu, idhu vandhu unga WhatsApp number thaane sir?)\n[48s] CUSTOMER: Yes, yes. Send the current price. Okay.   (Aama aama. Anuppi vidunga current price-a. Okay.)\n[50s] AGENT: Okay, I will send the price and the details.   (Seri, naan price-um, details-um anupparen.)\n[52s] CUSTOMER: Send it, send it. Okay sir, okay. Thank you, thank you, thank you.   (Anuppunga, anuppunga. Okay sir, okay. Thank you, thank you, thank you.)\n[54s] AGENT: What is your name, sir?   (Unga peru enna sir?)\n[55s] CUSTOMER: Velumani. Okay.\n[56s] AGENT: Velumani. Okay sir, thank you.\n[58s] CUSTOMER: Okay, okay.",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 28,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "28 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You must follow the pitch structure; you skipped the hook and discovery entirely, which meant you had no information to build a relevant pitch or qualify the customer.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing company but skipped the standard pitch structure, immediately asking for requirements. The customer took control of the call, asking for the price of sheets, MOQ, and delivery details. The agent answered these questions and agreed to send the price information via WhatsApp, ending the call without performing any discovery or qualifying a specific need.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified himself and the company but did not ask for permission to speak, instead jumping directly to a requirement check.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook; the first business-related line was a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked zero discovery questions to understand the customer's business, application, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the agent only provided a price when directly asked by the customer.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for now? HR, CR sheet, coil, anything?\", \"comment\": \"The agent asked if a requirement exists but failed to capture any qualifying details like grade, thickness, or quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay, I will send the price and the details.\", \"comment\": \"The agent committed to a clear next step of sending the price details as requested by the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure; you skipped the hook and discovery entirely, which meant you had no information to build a relevant pitch or qualify the customer.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing company but skipped the standard pitch structure, immediately asking for requirements. The customer took control of the call, asking for the price of sheets, MOQ, and delivery details. The agent answered these questions and agreed to send the price information via WhatsApp, ending the call without performing any discovery or qualifying a specific need.\"}",
  "error": null,
  "latency_ms": 33237,
  "input_tokens": 3512,
  "output_tokens": 730,
  "created_at": "2026-09-25 11:24:48",
  "sentiment": "positive",
  "sentiment_score": 0.538,
  "sentiment_confidence": "high",
  "pos": 40,
  "neg": 1,
  "lex_hits": 35,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.564,
  "agent_talk_sec": 27.2,
  "customer_talk_sec": 21.0,
  "dead_air_sec": 68.8,
  "longest_monologue_sec": 6.4,
  "agent_wpm": 266.9,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 14,
  "discovery_qs": 6,
  "words_agent": 121,
  "words_customer": 98,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178877500141",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.98,
      "end_s": 4.8,
      "text_en": "Uh hello, good afternoon. Am I talking to Perfect Engineering?",
      "text_native": "Uh hello, good afternoon. Am I talking to Perfect Engineering?"
    },
    {
      "ucid": "21112178877500141",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.0,
      "end_s": 5.77,
      "text_en": "Yes, yes, sir.",
      "text_native": "Yes, yes, sir."
    },
    {
      "ucid": "21112178877500141",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 9.6,
      "text_en": "Sir, this is Jeevan. Greetings. I am Jeevan speaking from the JSW One platform.",
      "text_native": "Sir, this is Jeevan. Vanakkam. Naan Jeevan pesaren JSW One platform la irundhu."
    },
    {
      "ucid": "21112178877500141",
      "idx": 3,
      "speaker": "customer",
      "start_s": 9.88,
      "end_s": 10.5,
      "text_en": "Tell me, sir.",
      "text_native": "Sollunga sir."
    },
    {
      "ucid": "21112178877500141",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.78,
      "end_s": 13.8,
      "text_en": "Sir, do you have any requirement for now? HR, CR sheet, coil, anything?",
      "text_native": "Sir, neenga edhavadhu ippothaikku requirement irukka sir? HR, CR sheet, coil edhavadhu?"
    },
    {
      "ucid": "21112178877500141",
      "idx": 5,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 16.4,
      "text_en": "Ah, what is the pricing now, sir? Send it to me.",
      "text_native": "Ah, enna pricing irukku sir ippo? Enakku anuppunga."
    },
    {
      "ucid": "21112178877500141",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.7,
      "end_s": 19.5,
      "text_en": "Not in coil. We buy only sheets. We buy only 8 by 4, 8 by 4 size.",
      "text_native": "Coil la vendaam. Sheet thaan vaanguvom. 8 by 4, 8 by 4 size thaan vaanguvom."
    },
    {
      "ucid": "21112178877500141",
      "idx": 7,
      "speaker": "agent",
      "start_s": 20.1,
      "end_s": 20.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178877500141",
      "idx": 8,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 21.1,
      "text_en": "HR coil?",
      "text_native": "HR coil ah?"
    },
    {
      "ucid": "21112178877500141",
      "idx": 9,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 23.5,
      "text_en": "Don't want coil. Only sheet.",
      "text_native": "Coil vendaam. Sheet thaan."
    },
    {
      "ucid": "21112178877500141",
      "idx": 10,
      "speaker": "agent",
      "start_s": 23.6,
      "end_s": 24.0,
      "text_en": "Only sheet.",
      "text_native": "Sheet thaan."
    },
    {
      "ucid": "21112178877500141",
      "idx": 11,
      "speaker": "customer",
      "start_s": 24.1,
      "end_s": 24.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178877500141",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.8,
      "end_s": 31.2,
      "text_en": "Sir, for sheet, uh, now today, the price changes daily, sir. That is one thing. So for now, the price for sheet is 62 400 in Chennai.",
      "text_native": "Sir, sheet vandhu, uh, ippo innaikku, adhu daily price change aagum sir. Adhaan oru vishayam. Appo ippothaikku price vandhu sheet-ku 62 400 thaan Chennai-la varudhu."
    },
    {
      "ucid": "21112178877500141",
      "idx": 13,
      "speaker": "customer",
      "start_s": 32.4,
      "end_s": 33.8,
      "text_en": "What is the minimum order quantity, sir?",
      "text_native": "Minimum order quantity evlo sir?"
    },
    {
      "ucid": "21112178877500141",
      "idx": 14,
      "speaker": "agent",
      "start_s": 34.3,
      "end_s": 36.0,
      "text_en": "Minimum order of quantity is 5 metric ton.",
      "text_native": "Minimum order of quantity 5 metric ton."
    },
    {
      "ucid": "21112178877500141",
      "idx": 15,
      "speaker": "customer",
      "start_s": 36.5,
      "end_s": 38.6,
      "text_en": "Okay, okay, okay. Will you give delivery to the plant?",
      "text_native": "Okay, okay, okay. Delivery kuduthuruvingala plant-ukku?"
    },
    {
      "ucid": "21112178877500141",
      "idx": 16,
      "speaker": "agent",
      "start_s": 38.8,
      "end_s": 40.3,
      "text_en": "That is the delivered price. 62 400.",
      "text_native": "Adhu delivered price thaan. 62 400."
    },
    {
      "ucid": "21112178877500141",
      "idx": 17,
      "speaker": "customer",
      "start_s": 40.6,
      "end_s": 41.3,
      "text_en": "Including tax?",
      "text_native": "Including tax ah?"
    },
    {
      "ucid": "21112178877500141",
      "idx": 18,
      "speaker": "agent",
      "start_s": 41.8,
      "end_s": 43.5,
      "text_en": "No no, tax will be separate, sir.",
      "text_native": "Alla alla, tax separate varum sir."
    },
    {
      "ucid": "21112178877500141",
      "idx": 19,
      "speaker": "customer",
      "start_s": 43.7,
      "end_s": 46.4,
      "text_en": "Okay sir, I will, I will ask the purchase person there to call you. Okay?",
      "text_native": "Seri sir, naanu, anga purchase-a ungalukku call panna solren naanu. Okay?"
    },
    {
      "ucid": "21112178877500141",
      "idx": 20,
      "speaker": "agent",
      "start_s": 46.5,
      "end_s": 48.4,
      "text_en": "Okay sir. Now this, this is your WhatsApp number, right sir?",
      "text_native": "Okay sir. Ippo idhu, idhu vandhu unga WhatsApp number thaane sir?"
    },
    {
      "ucid": "21112178877500141",
      "idx": 21,
      "speaker": "customer",
      "start_s": 48.5,
      "end_s": 50.2,
      "text_en": "Yes, yes. Send the current price. Okay.",
      "text_native": "Aama aama. Anuppi vidunga current price-a. Okay."
    },
    {
      "ucid": "21112178877500141",
      "idx": 22,
      "speaker": "agent",
      "start_s": 50.3,
      "end_s": 51.8,
      "text_en": "Okay, I will send the price and the details.",
      "text_native": "Seri, naan price-um, details-um anupparen."
    },
    {
      "ucid": "21112178877500141",
      "idx": 23,
      "speaker": "customer",
      "start_s": 51.9,
      "end_s": 53.8,
      "text_en": "Send it, send it. Okay sir, okay. Thank you, thank you, thank you.",
      "text_native": "Anuppunga, anuppunga. Okay sir, okay. Thank you, thank you, thank you."
    },
    {
      "ucid": "21112178877500141",
      "idx": 24,
      "speaker": "agent",
      "start_s": 53.9,
      "end_s": 54.6,
      "text_en": "What is your name, sir?",
      "text_native": "Unga peru enna sir?"
    },
    {
      "ucid": "21112178877500141",
      "idx": 25,
      "speaker": "customer",
      "start_s": 54.9,
      "end_s": 55.8,
      "text_en": "Velumani. Okay.",
      "text_native": "Velumani. Okay."
    },
    {
      "ucid": "21112178877500141",
      "idx": 26,
      "speaker": "agent",
      "start_s": 56.2,
      "end_s": 57.3,
      "text_en": "Velumani. Okay sir, thank you.",
      "text_native": "Velumani. Okay sir, thank you."
    },
    {
      "ucid": "21112178877500141",
      "idx": 27,
      "speaker": "customer",
      "start_s": 57.6,
      "end_s": 58.2,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178877500141",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified himself and the company but did not ask for permission to speak, instead jumping directly to a requirement check."
    },
    {
      "ucid": "21112178877500141",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook; the first business-related line was a direct question about requirements."
    },
    {
      "ucid": "21112178877500141",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked zero discovery questions to understand the customer's business, application, volume, or current suppliers."
    },
    {
      "ucid": "21112178877500141",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the agent only provided a price when directly asked by the customer."
    },
    {
      "ucid": "21112178877500141",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for now? HR, CR sheet, coil, anything?",
      "comment": "The agent asked if a requirement exists but failed to capture any qualifying details like grade, thickness, or quantity."
    },
    {
      "ucid": "21112178877500141",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay, I will send the price and the details.",
      "comment": "The agent committed to a clear next step of sending the price details as requested by the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}