Call 21112178877366281 2026-09-07 · Ronak Mehta · 5:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 72 turns, clean transcript (0% inaudible) | Hindi | 72 | new_registration (campaign_name:high) |
Audio: clear: The audio quality is good and both speakers are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
1
/4 flags
geo: policy_excluded
3 · Supply
US
not_in_stockyard
Customer required 2000mm width, but agent stated only 1250mm and 1500mm are 'readily available in stock', implying the required size is a non-stock item.
4 · Sentiment
the CUSTOMER
+0.48
confidence high · +27/−2
from 33 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only identified the business type and quantity, failing to ask about end use, current brands, payment terms, or history with JSW.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague promise to 'ping' the customer, not a specific next step like a quote with follow-up time or a scheduled callback.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Platform education
The agent did not explain the platform's core value propositions like transparent pricing, test certificates, or the benefits of the stockyard model.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
did well
Warm welcome opener
Hello Ashish ji, good afternoon. Ronak Mehta speaking from JSW One. Yes sir, I was seeing that you were searching for something.
Verify basic profile (4 Qs)
Hello Ashish ji... it will come to JNPT port... I am a manufacturer... you please uh note down my WhatsApp number.
Summary
The customer, a manufacturer based in the UAE, inquired about a 200-ton HR sheet/coil requirement for export, with FOB delivery to JNPT port. The agent captured the material specifications but failed to conduct a full discovery or pitch the platform's value. The call ended with a vague promise to check pricing for the non-standard 2000mm width and contact the customer via WhatsApp, without a firm next step.
Coaching
You jumped straight to collecting specifications without conducting proper discovery, which is why you missed key information and couldn't build value.
Missed:
NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello Ashish ji, good afternoon. Ronak Mehta speaking from JSW One. Yes sir, I was seeing that you were searching for something. The agent provided a warm, contextual opening by referencing the customer's recent online activity. |
| NR2 Verify basic profile (4 Qs) | 1 | full | 4 | 1.0 | Hello Ashish ji... it will come to JNPT port... I am a manufacturer... you please uh note down my WhatsApp number. The agent confirmed the customer's name, procurement location (JNPT port), role (manufacturer/importer), and obtained a new contact number. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | I am a manufacturer in UAE... I can do 200 tons. The agent only identified the business type and quantity, failing to ask about end use, current brands, payment terms, or history with JSW. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's core value propositions like transparent pricing, test certificates, or the benefits of the stockyard model. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | I can do 200 tons. 100 tons 6 mm and 100 tons 8 mm... I need a sheet that is 6 meters long and 2 meters wide. The agent successfully identified a current requirement and captured the full specification, including quantity, thickness, and dimensions. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | ठीक है। चलेगा। मैं आपको WhatsApp पे पिंग करता हूं। (Okay. It will work. I'll ping you on WhatsApp.) The call ended with a vague promise to 'ping' the customer, not a specific next step like a quote with follow-up time or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.507 | 123.5s | 120.0s | 72.5s | 44.0s | 181.2 | 1 | 40 | 32 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello
हेलो
agent
1.0s
Hello Ashish ji, good afternoon. Ronak Mehta speaking from JSW One.
हेलो आशीष जी, गुड आफ्टरनून। रोनक मेहता बात कर रहा हूं JSW One से।
customer
4.4s
Yes, good afternoon, good afternoon.
हां, गुड आफ्टरनून, गुड आफ्टरनून।
agent
5.7s
Yes sir, I was seeing that you were searching for something. You have placed an inquiry for some HR sheets.
जी सर, मैं अब देख रहा था आप कुछ सर्च कर रहे थे। आपने कुछ HR sheets के लिए आपने इंक्वायरी डाल रखी है।
customer
10.5s
Yes, I have a requirement for HR sheets. I will tell you very uh very clearly. I am a manufacturer in UAE. Okay. Dubai. In Sharjah. So I have a very big requirement for HR sheets because I import from India, from China, from Turkey. I was exploring, is it, will it be possible that in India, through JSW or your platform, I can find some partners and then finally I can import from there?
हां, मेरी HR sheet की रिक्वायरमेंट है। I will tell you very uh very clearly. I am a manufacturer in UAE. Okay. Dubai. In Sharjah. तो मेरी HR sheet की बहुत बड़ी रिक्वायरमेंट है क्योंकि मैं इंडिया से, चाइना से, टर्की से इंपोर्ट करता हूं। मैं एक्सप्लोर कर, I was exploring, is it, will it be possible कि मैं इंडिया में JSW या आपके प्लेटफॉर्म के थ्रू कुछ पार्टनर्स मुझे मिल जाए एंड फिर फाइनली मैं वहां से इंपोर्ट कर सकूं?
agent
24.8s
So you want the material outside India right now, currently?
customer
27.2s
Yes, yes, yes.
agent
28.4s
Okay. I have to check that because right now all the shippings we are doing, okay, we are currently doing them only within India.
Okay. I have to check that because right now जितने भी shippings हम कर रहे हैं, okay, वो हम फिलहाल इंडिया के अंदर ही कर रहे हैं।
customer
33.0s
Okay.
agent
33.5s
Yes.
हां।
customer
34.0s
No, so that is fine. I have my forwarding agent, so then I will also get FOB, so then I can get the shipping done from there.
नहीं, so that is fine. I have my forwarding agent, तो फिर वो मुझे FOB भी मिल जाएगा, so फिर मैं वहां से शिपिंग करवा सकता हूं।
agent
40.0s
Yes, so the shipping will be on your end, right? We will deliver it to your Indian, in India, where the location is in India, where will it be by the way?
हां, तो शिपिंग वो आपके एंड में रहेगा ना? हम डिलीवर कर देंगे आपके इंडियन, इंडिया में, इंडिया में जहां लोकेशन है, कहां पे रहेगा वैसे?
customer
42.5s
In India, it will go to the port, it will come to JNPT port.
एक इंडिया में पोर्ट, पोर्ट तक वो जाएगा, JNPT पोर्ट तक आ जाएगा।
agent
45.5s
JNPT port. I will confirm this once with my back-end team.
JNPT पोर्ट। मैं एक बार ये कंफर्म करूंगा अपने बैक एंड टीम से।
customer
48.5s
Yes, you confirm that plus I will give you my UAE number also. You and give me pricing. If you don't give me the pricing, then how will I understand what its...
हां, आप वो कंफर्म करो प्लस I will give you my UAE number also. You and give me pricing. अगर आप मुझे pricing नहीं देंगे तो फिर how will I understand कि इसका क्या...
agent
54.0s
I know, I know. I know.
agent
55.5s
Now tell me sir, like this thing of yours, you need it in HR sheets only, correct? Or do you also need coils?
अभी मुझे बताइए सर कि like आपका जो ये है, HR sheets में ही आपको चाहिए, correct? या आपको coils भी लगती है?
customer
59.0s
I need sheets only, but I get it in coil form and get it cut here. I can do that.
मुझे शीट्स ही लगती है लेकिन मैं कॉइल फॉर्म में मंगा के उसको कट कर लेता हूं यहां पे। I can do that.
agent
103.5s
Yes, that will be cheaper for you from us.
हां, वो आपको, आपको सस्ता भी गिरेगा हमसे।
agent
105.0s
Yes, because there is a difference of three to four, three to five hundred rupees also in that.
customer
107.5s
Yes, so that I can do. If I get it in coil format and I can cut it here, then I have cutting capability.
हां, तो that I can do. अगर मुझे coil format में मिल जाए और वो मैं यहां पे कट कर सकूं, तो I have cutting capability है मेरे पास।
agent
112.0s
Great sir. And okay, so I will need some information details about your coils.
ग्रेट सर। और ठीक है, तो मुझे ना coils की आपकी कुछ इंफॉर्मेशन डिटेल्स चाहिए रहेंगी।
agent
116.0s
In coils, what mm thickness are you planning? What, what mm thickness do you need?
Coils में आप कितने mm thickness का प्लान कर रहे हैं? कितने, कितने mm thickness में चाहिए आपको?
customer
118.5s
Uh six and eight. It will be six and eight mm thickness.
Uh six and eight. Six and eight mm thickness होगा।
agent
120.5s
Six mm, eight mm.
customer
121.5s
Okay.
agent
122.0s
Okay. And what will be the width of the coil?
Okay. और कितना width रहेगा coil का?
agent
124.0s
Standard is 1250 and 1500 from our side.
Standard तो 1250 और 1500 आती है हमारी।
customer
126.5s
What comes?
क्या आती है?
agent
127.5s
1250 and 1250 and 1500, that is readily available in stock.
1250 और 1250 और 1500 जो होता है, readily available रहता है वो स्टॉक में।
customer
130.5s
No, but I need a sheet that is 6 meters long and 2 meters wide. So how will that come in a coil? Doesn't 2 meter thickness come?
नहीं, तो मेरे को तो शीट चाहिए होती है 6 मीटर लंबी and 2 मीटर चौड़ी। तो फिर वो कॉइल में कैसे आएगा? 2 मीटर नहीं आती है क्या thickness?
agent
135.0s
6 meter...
6 मीटर...
customer
135.5s
Width.
चौड़ाई।
agent
136.5s
6 meter, 6 meter long and 2 meter...
6 मीटर, 6 मीटर लंबी और 2 मीटर...
customer
138.5s
It will come now. Yes. Yes, and 2 meter breadth, 2 meter is needed.
आएगा अभी। हां। हां, और 2 मीटर breadth 2 मीटर चाहिए।
agent
141.0s
Width 2 meter.
Width 2 मीटर।
customer
142.0s
Width, yes 2 meters.
Width, हां 2 meters.
agent
143.0s
Meaning it's 2000 by 6000, right, correct?
यानी कि 2000 by 6000 हो गया ना ये, correct?
customer
145.0s
2000 by 6000, right, right.
agent
146.5s
Okay. It will work. I will get its pricings checked once.
ठीक है। चलेगा। मैं ये एक बार इसके pricings चेक करा देता हूं।
customer
149.0s
Okay.
agent
149.5s
Yes.
हां।
agent
150.0s
And how many tons do you need now, first?
और कितना टन चाहिए आपको अभी पहले?
customer
152.0s
I can do 200 tons. 100 tons 6 mm and 100 tons 8 mm.
मैं 200 टन कर सकता हूं। 100 टन 6 mm and 100 टन 8 mm.
agent
155.5s
100 tons needed in 6 mm and in 8 mm, your 100 tons.
100 टन 6 mm में चाहिए और 8 mm में आपका 100 टन।
customer
159.0s
Yes.
हां।
agent
159.5s
Okay.
ठीक है।
agent
201.5s
Okay. And your billing will be in the name of Vinod Brothers itself, right, the billing that will be yours?
Okay. और आपका बिलिंग यही विनोद ब्रदर्स के नाम पे ही होगा ना, बिलिंग जो रहेगा आपका?
customer
205.0s
No, the billing will not be in that name. The billing will be in the name of my entity here because I will be importing here, right, it will be exported from India, so then I'll give my import license.
नहीं, बिलिंग उस नाम से नहीं होगा। बिलिंग मेरे यहां के एंटिटी के नाम से होगा क्योंकि मैं इंपोर्ट करूंगा ना यहां पे, इंडिया से एक्सपोर्ट होगा, तो फिर मैं I'll give a my import license.
agent
212.0s
Okay.
agent
212.5s
Okay, okay. I am pinging you on WhatsApp. I need...
Okay, okay. मैं आपको ना WhatsApp पे पिंग कर रहा हूं। मुझे है ना...
customer
215.5s
This number doesn't have WhatsApp. I'll give you my WhatsApp number.
ये इस नंबर पे WhatsApp नहीं है। मैं आपको WhatsApp नंबर देता हूं।
agent
218.0s
Uh, no, this is my number on the call, of the firm.
अह, नहीं, मेरा ये कॉल पे नंबर है ये, फर्म का।
customer
220.5s
So, uh, you please uh note down my WhatsApp number.
तो, uh, you please uh note down my WhatsApp number.
agent
222.5s
Uh, yes. Tell me your WhatsApp number.
Uh, yes. आपका WhatsApp नंबर बताइए।
customer
225.5s
Uh, the country code here is 971.
अह, यहां का कंट्री कोड 971.
agent
227.5s
The country code is 971.
कंट्री कोड है 971.
customer
229.5s
5222
agent
230.5s
5222
customer
232.5s
77
agent
233.5s
77
customer
234.5s
160
agent
235.5s
160
customer
236.5s
Zero. Yes.
Zero. हां।
agent
237.5s
One, two, three, four...
एक, दो, तीन, चार...
agent
240.0s
This is a nine-digit number, the code before it is 971, right?
ये नौ डिजिट नंबर है, आगे का कोड है 971 ना आपका?
customer
242.0s
Yes, 971 5222 77 160.
हां, 971 5222 77 160.
agent
245.0s
Okay. It will work. I'll ping you on WhatsApp.
ठीक है। चलेगा। मैं आपको WhatsApp पे पिंग करता हूं।
customer
247.0s
Okay.
agent
248.0s
Okay, okay.
ठीक है, ठीक है।
agent
249.0s
Okay, okay, thank you.
customer
249.5s
Okay, okay, thank you.