{
  "ucid": "21112178877366281",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 15:04:22",
  "end_time": "2026-09-07 15:09:38",
  "duration_sec": 316,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA379f9ba5836cdd37be27630720137b7d.mp3",
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  "excel_row": 721,
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  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178877366281__DIA379f9ba5836cdd37be27630720137b7d.mp3",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 293.04,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
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  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[1s] AGENT: Hello Ashish ji, good afternoon. Ronak Mehta speaking from JSW One.   (हेलो आशीष जी, गुड आफ्टरनून। रोनक मेहता बात कर रहा हूं JSW One से।)\n[4s] CUSTOMER: Yes, good afternoon, good afternoon.   (हां, गुड आफ्टरनून, गुड आफ्टरनून।)\n[6s] AGENT: Yes sir, I was seeing that you were searching for something. You have placed an inquiry for some HR sheets.   (जी सर, मैं अब देख रहा था आप कुछ सर्च कर रहे थे। आपने कुछ HR sheets के लिए आपने इंक्वायरी डाल रखी है।)\n[10s] CUSTOMER: Yes, I have a requirement for HR sheets. I will tell you very uh very clearly. I am a manufacturer in UAE. Okay. Dubai. In Sharjah. So I have a very big requirement for HR sheets because I import from India, from China, from Turkey. I was exploring, is it, will it be possible that in India, through JSW or your platform, I can find some partners and then finally I can import from there?   (हां, मेरी HR sheet की रिक्वायरमेंट है। I will tell you very uh very clearly. I am a manufacturer in UAE. Okay. Dubai. In Sharjah. तो मेरी HR sheet की बहुत बड़ी रिक्वायरमेंट है क्योंकि मैं इंडिया से, चाइना से, टर्की से इंपोर्ट करता हूं। मैं एक्सप्लोर कर, I was exploring, is it, will it be possible कि मैं इंडिया में JSW या आपके प्लेटफॉर्म के थ्रू कुछ पार्टनर्स मुझे मिल जाए एंड फिर फाइनली मैं वहां से इंपोर्ट कर सकूं?)\n[25s] AGENT: So you want the material outside India right now, currently?\n[27s] CUSTOMER: Yes, yes, yes.\n[28s] AGENT: Okay. I have to check that because right now all the shippings we are doing, okay, we are currently doing them only within India.   (Okay. I have to check that because right now जितने भी shippings हम कर रहे हैं, okay, वो हम फिलहाल इंडिया के अंदर ही कर रहे हैं।)\n[33s] CUSTOMER: Okay.\n[34s] AGENT: Yes.   (हां।)\n[34s] CUSTOMER: No, so that is fine. I have my forwarding agent, so then I will also get FOB, so then I can get the shipping done from there.   (नहीं, so that is fine. I have my forwarding agent, तो फिर वो मुझे FOB भी मिल जाएगा, so फिर मैं वहां से शिपिंग करवा सकता हूं।)\n[40s] AGENT: Yes, so the shipping will be on your end, right? We will deliver it to your Indian, in India, where the location is in India, where will it be by the way?   (हां, तो शिपिंग वो आपके एंड में रहेगा ना? हम डिलीवर कर देंगे आपके इंडियन, इंडिया में, इंडिया में जहां लोकेशन है, कहां पे रहेगा वैसे?)\n[42s] CUSTOMER: In India, it will go to the port, it will come to JNPT port.   (एक इंडिया में पोर्ट, पोर्ट तक वो जाएगा, JNPT पोर्ट तक आ जाएगा।)\n[46s] AGENT: JNPT port. I will confirm this once with my back-end team.   (JNPT पोर्ट। मैं एक बार ये कंफर्म करूंगा अपने बैक एंड टीम से।)\n[48s] CUSTOMER: Yes, you confirm that plus I will give you my UAE number also. You and give me pricing. If you don't give me the pricing, then how will I understand what its...   (हां, आप वो कंफर्म करो प्लस I will give you my UAE number also. You and give me pricing. अगर आप मुझे pricing नहीं देंगे तो फिर how will I understand कि इसका क्या...)\n[54s] AGENT: I know, I know. I know.\n[56s] AGENT: Now tell me sir, like this thing of yours, you need it in HR sheets only, correct? Or do you also need coils?   (अभी मुझे बताइए सर कि like आपका जो ये है, HR sheets में ही आपको चाहिए, correct? या आपको coils भी लगती है?)\n[59s] CUSTOMER: I need sheets only, but I get it in coil form and get it cut here. I can do that.   (मुझे शीट्स ही लगती है लेकिन मैं कॉइल फॉर्म में मंगा के उसको कट कर लेता हूं यहां पे। I can do that.)\n[104s] AGENT: Yes, that will be cheaper for you from us.   (हां, वो आपको, आपको सस्ता भी गिरेगा हमसे।)\n[105s] AGENT: Yes, because there is a difference of three to four, three to five hundred rupees also in that.\n[108s] CUSTOMER: Yes, so that I can do. If I get it in coil format and I can cut it here, then I have cutting capability.   (हां, तो that I can do. अगर मुझे coil format में मिल जाए और वो मैं यहां पे कट कर सकूं, तो I have cutting capability है मेरे पास।)\n[112s] AGENT: Great sir. And okay, so I will need some information details about your coils.   (ग्रेट सर। और ठीक है, तो मुझे ना coils की आपकी कुछ इंफॉर्मेशन डिटेल्स चाहिए रहेंगी।)\n[116s] AGENT: In coils, what mm thickness are you planning? What, what mm thickness do you need?   (Coils में आप कितने mm thickness का प्लान कर रहे हैं? कितने, कितने mm thickness में चाहिए आपको?)\n[118s] CUSTOMER: Uh six and eight. It will be six and eight mm thickness.   (Uh six and eight. Six and eight mm thickness होगा।)\n[120s] AGENT: Six mm, eight mm.\n[122s] CUSTOMER: Okay.\n[122s] AGENT: Okay. And what will be the width of the coil?   (Okay. और कितना width रहेगा coil का?)\n[124s] AGENT: Standard is 1250 and 1500 from our side.   (Standard तो 1250 और 1500 आती है हमारी।)\n[126s] CUSTOMER: What comes?   (क्या आती है?)\n[128s] AGENT: 1250 and 1250 and 1500, that is readily available in stock.   (1250 और 1250 और 1500 जो होता है, readily available रहता है वो स्टॉक में।)\n[130s] CUSTOMER: No, but I need a sheet that is 6 meters long and 2 meters wide. So how will that come in a coil? Doesn't 2 meter thickness come?   (नहीं, तो मेरे को तो शीट चाहिए होती है 6 मीटर लंबी and 2 मीटर चौड़ी। तो फिर वो कॉइल में कैसे आएगा? 2 मीटर नहीं आती है क्या thickness?)\n[135s] AGENT: 6 meter...   (6 मीटर...)\n[136s] CUSTOMER: Width.   (चौड़ाई।)\n[136s] AGENT: 6 meter, 6 meter long and 2 meter...   (6 मीटर, 6 मीटर लंबी और 2 मीटर...)\n[138s] CUSTOMER: It will come now. Yes. Yes, and 2 meter breadth, 2 meter is needed.   (आएगा अभी। हां। हां, और 2 मीटर breadth 2 मीटर चाहिए।)\n[141s] AGENT: Width 2 meter.   (Width 2 मीटर।)\n[142s] CUSTOMER: Width, yes 2 meters.   (Width, हां 2 meters.)\n[143s] AGENT: Meaning it's 2000 by 6000, right, correct?   (यानी कि 2000 by 6000 हो गया ना ये, correct?)\n[145s] CUSTOMER: 2000 by 6000, right, right.\n[146s] AGENT: Okay. It will work. I will get its pricings checked once.   (ठीक है। चलेगा। मैं ये एक बार इसके pricings चेक करा देता हूं।)\n[149s] CUSTOMER: Okay.\n[150s] AGENT: Yes.   (हां।)\n[150s] AGENT: And how many tons do you need now, first?   (और कितना टन चाहिए आपको अभी पहले?)\n[152s] CUSTOMER: I can do 200 tons. 100 tons 6 mm and 100 tons 8 mm.   (मैं 200 टन कर सकता हूं। 100 टन 6 mm and 100 टन 8 mm.)\n[156s] AGENT: 100 tons needed in 6 mm and in 8 mm, your 100 tons.   (100 टन 6 mm में चाहिए और 8 mm में आपका 100 टन।)\n[159s] CUSTOMER: Yes.   (हां।)\n[160s] AGENT: Okay.   (ठीक है।)\n[202s] AGENT: Okay. And your billing will be in the name of Vinod Brothers itself, right, the billing that will be yours?   (Okay. और आपका बिलिंग यही विनोद ब्रदर्स के नाम पे ही होगा ना, बिलिंग जो रहेगा आपका?)\n[205s] CUSTOMER: No, the billing will not be in that name. The billing will be in the name of my entity here because I will be importing here, right, it will be exported from India, so then I'll give my import license.   (नहीं, बिलिंग उस नाम से नहीं होगा। बिलिंग मेरे यहां के एंटिटी के नाम से होगा क्योंकि मैं इंपोर्ट करूंगा ना यहां पे, इंडिया से एक्सपोर्ट होगा, तो फिर मैं I'll give a my import license.)\n[212s] AGENT: Okay.\n[212s] AGENT: Okay, okay. I am pinging you on WhatsApp. I need...   (Okay, okay. मैं आपको ना WhatsApp पे पिंग कर रहा हूं। मुझे है ना...)\n[216s] CUSTOMER: This number doesn't have WhatsApp. I'll give you my WhatsApp number.   (ये इस नंबर पे WhatsApp नहीं है। मैं आपको WhatsApp नंबर देता हूं।)\n[218s] AGENT: Uh, no, this is my number on the call, of the firm.   (अह, नहीं, मेरा ये कॉल पे नंबर है ये, फर्म का।)\n[220s] CUSTOMER: So, uh, you please uh note down my WhatsApp number.   (तो, uh, you please uh note down my WhatsApp number.)\n[222s] AGENT: Uh, yes. Tell me your WhatsApp number.   (Uh, yes. आपका WhatsApp नंबर बताइए।)\n[226s] CUSTOMER: Uh, the country code here is 971.   (अह, यहां का कंट्री कोड 971.)\n[228s] AGENT: The country code is 971.   (कंट्री कोड है 971.)\n[230s] CUSTOMER: 5222\n[230s] AGENT: 5222\n[232s] CUSTOMER: 77\n[234s] AGENT: 77\n[234s] CUSTOMER: 160\n[236s] AGENT: 160\n[236s] CUSTOMER: Zero. Yes.   (Zero. हां।)\n[238s] AGENT: One, two, three, four...   (एक, दो, तीन, चार...)\n[240s] AGENT: This is a nine-digit number, the code before it is 971, right?   (ये नौ डिजिट नंबर है, आगे का कोड है 971 ना आपका?)\n[242s] CUSTOMER: Yes, 971 5222 77 160.   (हां, 971 5222 77 160.)\n[245s] AGENT: Okay. It will work. I'll ping you on WhatsApp.   (ठीक है। चलेगा। मैं आपको WhatsApp पे पिंग करता हूं।)\n[247s] CUSTOMER: Okay.\n[248s] AGENT: Okay, okay.   (ठीक है, ठीक है।)\n[249s] AGENT: Okay, okay, thank you.\n[250s] CUSTOMER: Okay, okay, thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 72,
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  "audio_notes": "clear: The audio quality is good and both speakers are clearly audible.",
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  "band_reason": "72 turns, clean transcript (0% inaudible)",
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  "model": "gemini-2.5-pro",
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  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You jumped straight to collecting specifications without conducting proper discovery, which is why you missed key information and couldn't build value.",
  "usp_relevance": "mismatched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 1,
  "geo_reason": "policy_excluded",
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  "supply_flag": "not_in_stockyard",
  "supply_details": "Customer required 2000mm width, but agent stated only 1250mm and 1500mm are 'readily available in stock', implying the required size is a non-stock item.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer based in the UAE, inquired about a 200-ton HR sheet/coil requirement for export, with FOB delivery to JNPT port. The agent captured the material specifications but failed to conduct a full discovery or pitch the platform's value. The call ended with a vague promise to check pricing for the non-standard 2000mm width and contact the customer via WhatsApp, without a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello Ashish ji, good afternoon. Ronak Mehta speaking from JSW One. Yes sir, I was seeing that you were searching for something.\", \"comment\": \"The agent provided a warm, contextual opening by referencing the customer's recent online activity.\"}, {\"step_id\": \"NR2\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"Hello Ashish ji... it will come to JNPT port... I am a manufacturer... you please uh note down my WhatsApp number.\", \"comment\": \"The agent confirmed the customer's name, procurement location (JNPT port), role (manufacturer/importer), and obtained a new contact number.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"I am a manufacturer in UAE... I can do 200 tons.\", \"comment\": \"The agent only identified the business type and quantity, failing to ask about end use, current brands, payment terms, or history with JSW.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's core value propositions like transparent pricing, test certificates, or the benefits of the stockyard model.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I can do 200 tons. 100 tons 6 mm and 100 tons 8 mm... I need a sheet that is 6 meters long and 2 meters wide.\", \"comment\": \"The agent successfully identified a current requirement and captured the full specification, including quantity, thickness, and dimensions.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"ठीक है। चलेगा। मैं आपको WhatsApp पे पिंग करता हूं। (Okay. It will work. I'll ping you on WhatsApp.)\", \"comment\": \"The call ended with a vague promise to 'ping' the customer, not a specific next step like a quote with follow-up time or a scheduled callback.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"You jumped straight to collecting specifications without conducting proper discovery, which is why you missed key information and couldn't build value.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": true, \"geo_reason\": \"policy_excluded\", \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Customer required 2000mm width, but agent stated only 1250mm and 1500mm are 'readily available in stock', implying the required size is a non-stock item.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a manufacturer based in the UAE, inquired about a 200-ton HR sheet/coil requirement for export, with FOB delivery to JNPT port. The agent captured the material specifications but failed to conduct a full discovery or pitch the platform's value. The call ended with a vague promise to check pricing for the non-standard 2000mm width and contact the customer via WhatsApp, without a firm next step.\"}",
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  "created_at": "2026-09-25 11:25:04",
  "sentiment": "positive",
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    {
      "ucid": "21112178877366281",
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      "speaker": "customer",
      "start_s": 0.31,
      "end_s": 0.81,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178877366281",
      "idx": 1,
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      "text_en": "Hello Ashish ji, good afternoon. Ronak Mehta speaking from JSW One.",
      "text_native": "हेलो आशीष जी, गुड आफ्टरनून। रोनक मेहता बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.36,
      "end_s": 5.4,
      "text_en": "Yes, good afternoon, good afternoon.",
      "text_native": "हां, गुड आफ्टरनून, गुड आफ्टरनून।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.7,
      "end_s": 10.48,
      "text_en": "Yes sir, I was seeing that you were searching for something. You have placed an inquiry for some HR sheets.",
      "text_native": "जी सर, मैं अब देख रहा था आप कुछ सर्च कर रहे थे। आपने कुछ HR sheets के लिए आपने इंक्वायरी डाल रखी है।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.48,
      "end_s": 24.5,
      "text_en": "Yes, I have a requirement for HR sheets. I will tell you very uh very clearly. I am a manufacturer in UAE. Okay. Dubai. In Sharjah. So I have a very big requirement for HR sheets because I import from India, from China, from Turkey. I was exploring, is it, will it be possible that in India, through JSW or your platform, I can find some partners and then finally I can import from there?",
      "text_native": "हां, मेरी HR sheet की रिक्वायरमेंट है। I will tell you very uh very clearly. I am a manufacturer in UAE. Okay. Dubai. In Sharjah. तो मेरी HR sheet की बहुत बड़ी रिक्वायरमेंट है क्योंकि मैं इंडिया से, चाइना से, टर्की से इंपोर्ट करता हूं। मैं एक्सप्लोर कर, I was exploring, is it, will it be possible कि मैं इंडिया में JSW या आपके प्लेटफॉर्म के थ्रू कुछ पार्टनर्स मुझे मिल जाए एंड फिर फाइनली मैं वहां से इंपोर्ट कर सकूं?"
    },
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      "ucid": "21112178877366281",
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      "speaker": "agent",
      "start_s": 24.8,
      "end_s": 27.04,
      "text_en": "So you want the material outside India right now, currently?",
      "text_native": "So you want the material outside India right now, currently?"
    },
    {
      "ucid": "21112178877366281",
      "idx": 6,
      "speaker": "customer",
      "start_s": 27.24,
      "end_s": 28.18,
      "text_en": "Yes, yes, yes.",
      "text_native": "Yes, yes, yes."
    },
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      "ucid": "21112178877366281",
      "idx": 7,
      "speaker": "agent",
      "start_s": 28.4,
      "end_s": 33.0,
      "text_en": "Okay. I have to check that because right now all the shippings we are doing, okay, we are currently doing them only within India.",
      "text_native": "Okay. I have to check that because right now जितने भी shippings हम कर रहे हैं, okay, वो हम फिलहाल इंडिया के अंदर ही कर रहे हैं।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 8,
      "speaker": "customer",
      "start_s": 33.0,
      "end_s": 33.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178877366281",
      "idx": 9,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 33.9,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 10,
      "speaker": "customer",
      "start_s": 34.0,
      "end_s": 40.0,
      "text_en": "No, so that is fine. I have my forwarding agent, so then I will also get FOB, so then I can get the shipping done from there.",
      "text_native": "नहीं, so that is fine. I have my forwarding agent, तो फिर वो मुझे FOB भी मिल जाएगा, so फिर मैं वहां से शिपिंग करवा सकता हूं।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 11,
      "speaker": "agent",
      "start_s": 40.0,
      "end_s": 42.5,
      "text_en": "Yes, so the shipping will be on your end, right? We will deliver it to your Indian, in India, where the location is in India, where will it be by the way?",
      "text_native": "हां, तो शिपिंग वो आपके एंड में रहेगा ना? हम डिलीवर कर देंगे आपके इंडियन, इंडिया में, इंडिया में जहां लोकेशन है, कहां पे रहेगा वैसे?"
    },
    {
      "ucid": "21112178877366281",
      "idx": 12,
      "speaker": "customer",
      "start_s": 42.5,
      "end_s": 45.0,
      "text_en": "In India, it will go to the port, it will come to JNPT port.",
      "text_native": "एक इंडिया में पोर्ट, पोर्ट तक वो जाएगा, JNPT पोर्ट तक आ जाएगा।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 13,
      "speaker": "agent",
      "start_s": 45.5,
      "end_s": 48.5,
      "text_en": "JNPT port. I will confirm this once with my back-end team.",
      "text_native": "JNPT पोर्ट। मैं एक बार ये कंफर्म करूंगा अपने बैक एंड टीम से।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 14,
      "speaker": "customer",
      "start_s": 48.5,
      "end_s": 54.0,
      "text_en": "Yes, you confirm that plus I will give you my UAE number also. You and give me pricing. If you don't give me the pricing, then how will I understand what its...",
      "text_native": "हां, आप वो कंफर्म करो प्लस I will give you my UAE number also. You and give me pricing. अगर आप मुझे pricing नहीं देंगे तो फिर how will I understand कि इसका क्या..."
    },
    {
      "ucid": "21112178877366281",
      "idx": 15,
      "speaker": "agent",
      "start_s": 54.0,
      "end_s": 55.5,
      "text_en": "I know, I know. I know.",
      "text_native": "I know, I know. I know."
    },
    {
      "ucid": "21112178877366281",
      "idx": 16,
      "speaker": "agent",
      "start_s": 55.5,
      "end_s": 59.0,
      "text_en": "Now tell me sir, like this thing of yours, you need it in HR sheets only, correct? Or do you also need coils?",
      "text_native": "अभी मुझे बताइए सर कि like आपका जो ये है, HR sheets में ही आपको चाहिए, correct? या आपको coils भी लगती है?"
    },
    {
      "ucid": "21112178877366281",
      "idx": 17,
      "speaker": "customer",
      "start_s": 59.0,
      "end_s": 104.5,
      "text_en": "I need sheets only, but I get it in coil form and get it cut here. I can do that.",
      "text_native": "मुझे शीट्स ही लगती है लेकिन मैं कॉइल फॉर्म में मंगा के उसको कट कर लेता हूं यहां पे। I can do that."
    },
    {
      "ucid": "21112178877366281",
      "idx": 18,
      "speaker": "agent",
      "start_s": 103.5,
      "end_s": 105.0,
      "text_en": "Yes, that will be cheaper for you from us.",
      "text_native": "हां, वो आपको, आपको सस्ता भी गिरेगा हमसे।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 19,
      "speaker": "agent",
      "start_s": 105.0,
      "end_s": 107.5,
      "text_en": "Yes, because there is a difference of three to four, three to five hundred rupees also in that.",
      "text_native": "Yes, because there is a difference of three to four, three to five hundred rupees also in that."
    },
    {
      "ucid": "21112178877366281",
      "idx": 20,
      "speaker": "customer",
      "start_s": 107.5,
      "end_s": 111.5,
      "text_en": "Yes, so that I can do. If I get it in coil format and I can cut it here, then I have cutting capability.",
      "text_native": "हां, तो that I can do. अगर मुझे coil format में मिल जाए और वो मैं यहां पे कट कर सकूं, तो I have cutting capability है मेरे पास।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 21,
      "speaker": "agent",
      "start_s": 112.0,
      "end_s": 116.0,
      "text_en": "Great sir. And okay, so I will need some information details about your coils.",
      "text_native": "ग्रेट सर। और ठीक है, तो मुझे ना coils की आपकी कुछ इंफॉर्मेशन डिटेल्स चाहिए रहेंगी।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 22,
      "speaker": "agent",
      "start_s": 116.0,
      "end_s": 118.5,
      "text_en": "In coils, what mm thickness are you planning? What, what mm thickness do you need?",
      "text_native": "Coils में आप कितने mm thickness का प्लान कर रहे हैं? कितने, कितने mm thickness में चाहिए आपको?"
    },
    {
      "ucid": "21112178877366281",
      "idx": 23,
      "speaker": "customer",
      "start_s": 118.5,
      "end_s": 120.5,
      "text_en": "Uh six and eight. It will be six and eight mm thickness.",
      "text_native": "Uh six and eight. Six and eight mm thickness होगा।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 24,
      "speaker": "agent",
      "start_s": 120.5,
      "end_s": 121.5,
      "text_en": "Six mm, eight mm.",
      "text_native": "Six mm, eight mm."
    },
    {
      "ucid": "21112178877366281",
      "idx": 25,
      "speaker": "customer",
      "start_s": 121.5,
      "end_s": 122.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178877366281",
      "idx": 26,
      "speaker": "agent",
      "start_s": 122.0,
      "end_s": 124.0,
      "text_en": "Okay. And what will be the width of the coil?",
      "text_native": "Okay. और कितना width रहेगा coil का?"
    },
    {
      "ucid": "21112178877366281",
      "idx": 27,
      "speaker": "agent",
      "start_s": 124.0,
      "end_s": 126.5,
      "text_en": "Standard is 1250 and 1500 from our side.",
      "text_native": "Standard तो 1250 और 1500 आती है हमारी।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 28,
      "speaker": "customer",
      "start_s": 126.5,
      "end_s": 127.5,
      "text_en": "What comes?",
      "text_native": "क्या आती है?"
    },
    {
      "ucid": "21112178877366281",
      "idx": 29,
      "speaker": "agent",
      "start_s": 127.5,
      "end_s": 130.5,
      "text_en": "1250 and 1250 and 1500, that is readily available in stock.",
      "text_native": "1250 और 1250 और 1500 जो होता है, readily available रहता है वो स्टॉक में।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 30,
      "speaker": "customer",
      "start_s": 130.5,
      "end_s": 135.0,
      "text_en": "No, but I need a sheet that is 6 meters long and 2 meters wide. So how will that come in a coil? Doesn't 2 meter thickness come?",
      "text_native": "नहीं, तो मेरे को तो शीट चाहिए होती है 6 मीटर लंबी and 2 मीटर चौड़ी। तो फिर वो कॉइल में कैसे आएगा? 2 मीटर नहीं आती है क्या thickness?"
    },
    {
      "ucid": "21112178877366281",
      "idx": 31,
      "speaker": "agent",
      "start_s": 135.0,
      "end_s": 135.5,
      "text_en": "6 meter...",
      "text_native": "6 मीटर..."
    },
    {
      "ucid": "21112178877366281",
      "idx": 32,
      "speaker": "customer",
      "start_s": 135.5,
      "end_s": 136.5,
      "text_en": "Width.",
      "text_native": "चौड़ाई।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 33,
      "speaker": "agent",
      "start_s": 136.5,
      "end_s": 138.5,
      "text_en": "6 meter, 6 meter long and 2 meter...",
      "text_native": "6 मीटर, 6 मीटर लंबी और 2 मीटर..."
    },
    {
      "ucid": "21112178877366281",
      "idx": 34,
      "speaker": "customer",
      "start_s": 138.5,
      "end_s": 140.5,
      "text_en": "It will come now. Yes. Yes, and 2 meter breadth, 2 meter is needed.",
      "text_native": "आएगा अभी। हां। हां, और 2 मीटर breadth 2 मीटर चाहिए।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 35,
      "speaker": "agent",
      "start_s": 141.0,
      "end_s": 142.0,
      "text_en": "Width 2 meter.",
      "text_native": "Width 2 मीटर।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 36,
      "speaker": "customer",
      "start_s": 142.0,
      "end_s": 143.0,
      "text_en": "Width, yes 2 meters.",
      "text_native": "Width, हां 2 meters."
    },
    {
      "ucid": "21112178877366281",
      "idx": 37,
      "speaker": "agent",
      "start_s": 143.0,
      "end_s": 145.0,
      "text_en": "Meaning it's 2000 by 6000, right, correct?",
      "text_native": "यानी कि 2000 by 6000 हो गया ना ये, correct?"
    },
    {
      "ucid": "21112178877366281",
      "idx": 38,
      "speaker": "customer",
      "start_s": 145.0,
      "end_s": 146.5,
      "text_en": "2000 by 6000, right, right.",
      "text_native": "2000 by 6000, right, right."
    },
    {
      "ucid": "21112178877366281",
      "idx": 39,
      "speaker": "agent",
      "start_s": 146.5,
      "end_s": 149.0,
      "text_en": "Okay. It will work. I will get its pricings checked once.",
      "text_native": "ठीक है। चलेगा। मैं ये एक बार इसके pricings चेक करा देता हूं।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 40,
      "speaker": "customer",
      "start_s": 149.0,
      "end_s": 149.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178877366281",
      "idx": 41,
      "speaker": "agent",
      "start_s": 149.5,
      "end_s": 150.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 42,
      "speaker": "agent",
      "start_s": 150.0,
      "end_s": 151.5,
      "text_en": "And how many tons do you need now, first?",
      "text_native": "और कितना टन चाहिए आपको अभी पहले?"
    },
    {
      "ucid": "21112178877366281",
      "idx": 43,
      "speaker": "customer",
      "start_s": 152.0,
      "end_s": 155.0,
      "text_en": "I can do 200 tons. 100 tons 6 mm and 100 tons 8 mm.",
      "text_native": "मैं 200 टन कर सकता हूं। 100 टन 6 mm and 100 टन 8 mm."
    },
    {
      "ucid": "21112178877366281",
      "idx": 44,
      "speaker": "agent",
      "start_s": 155.5,
      "end_s": 159.0,
      "text_en": "100 tons needed in 6 mm and in 8 mm, your 100 tons.",
      "text_native": "100 टन 6 mm में चाहिए और 8 mm में आपका 100 टन।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 45,
      "speaker": "customer",
      "start_s": 159.0,
      "end_s": 159.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 46,
      "speaker": "agent",
      "start_s": 159.5,
      "end_s": 200.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 47,
      "speaker": "agent",
      "start_s": 201.5,
      "end_s": 205.0,
      "text_en": "Okay. And your billing will be in the name of Vinod Brothers itself, right, the billing that will be yours?",
      "text_native": "Okay. और आपका बिलिंग यही विनोद ब्रदर्स के नाम पे ही होगा ना, बिलिंग जो रहेगा आपका?"
    },
    {
      "ucid": "21112178877366281",
      "idx": 48,
      "speaker": "customer",
      "start_s": 205.0,
      "end_s": 212.0,
      "text_en": "No, the billing will not be in that name. The billing will be in the name of my entity here because I will be importing here, right, it will be exported from India, so then I'll give my import license.",
      "text_native": "नहीं, बिलिंग उस नाम से नहीं होगा। बिलिंग मेरे यहां के एंटिटी के नाम से होगा क्योंकि मैं इंपोर्ट करूंगा ना यहां पे, इंडिया से एक्सपोर्ट होगा, तो फिर मैं I'll give a my import license."
    },
    {
      "ucid": "21112178877366281",
      "idx": 49,
      "speaker": "agent",
      "start_s": 212.0,
      "end_s": 212.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178877366281",
      "idx": 50,
      "speaker": "agent",
      "start_s": 212.5,
      "end_s": 215.5,
      "text_en": "Okay, okay. I am pinging you on WhatsApp. I need...",
      "text_native": "Okay, okay. मैं आपको ना WhatsApp पे पिंग कर रहा हूं। मुझे है ना..."
    },
    {
      "ucid": "21112178877366281",
      "idx": 51,
      "speaker": "customer",
      "start_s": 215.5,
      "end_s": 218.0,
      "text_en": "This number doesn't have WhatsApp. I'll give you my WhatsApp number.",
      "text_native": "ये इस नंबर पे WhatsApp नहीं है। मैं आपको WhatsApp नंबर देता हूं।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 52,
      "speaker": "agent",
      "start_s": 218.0,
      "end_s": 220.5,
      "text_en": "Uh, no, this is my number on the call, of the firm.",
      "text_native": "अह, नहीं, मेरा ये कॉल पे नंबर है ये, फर्म का।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 53,
      "speaker": "customer",
      "start_s": 220.5,
      "end_s": 222.5,
      "text_en": "So, uh, you please uh note down my WhatsApp number.",
      "text_native": "तो, uh, you please uh note down my WhatsApp number."
    },
    {
      "ucid": "21112178877366281",
      "idx": 54,
      "speaker": "agent",
      "start_s": 222.5,
      "end_s": 225.0,
      "text_en": "Uh, yes. Tell me your WhatsApp number.",
      "text_native": "Uh, yes. आपका WhatsApp नंबर बताइए।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 55,
      "speaker": "customer",
      "start_s": 225.5,
      "end_s": 227.0,
      "text_en": "Uh, the country code here is 971.",
      "text_native": "अह, यहां का कंट्री कोड 971."
    },
    {
      "ucid": "21112178877366281",
      "idx": 56,
      "speaker": "agent",
      "start_s": 227.5,
      "end_s": 229.0,
      "text_en": "The country code is 971.",
      "text_native": "कंट्री कोड है 971."
    },
    {
      "ucid": "21112178877366281",
      "idx": 57,
      "speaker": "customer",
      "start_s": 229.5,
      "end_s": 230.5,
      "text_en": "5222",
      "text_native": "5222"
    },
    {
      "ucid": "21112178877366281",
      "idx": 58,
      "speaker": "agent",
      "start_s": 230.5,
      "end_s": 232.5,
      "text_en": "5222",
      "text_native": "5222"
    },
    {
      "ucid": "21112178877366281",
      "idx": 59,
      "speaker": "customer",
      "start_s": 232.5,
      "end_s": 233.5,
      "text_en": "77",
      "text_native": "77"
    },
    {
      "ucid": "21112178877366281",
      "idx": 60,
      "speaker": "agent",
      "start_s": 233.5,
      "end_s": 234.5,
      "text_en": "77",
      "text_native": "77"
    },
    {
      "ucid": "21112178877366281",
      "idx": 61,
      "speaker": "customer",
      "start_s": 234.5,
      "end_s": 235.5,
      "text_en": "160",
      "text_native": "160"
    },
    {
      "ucid": "21112178877366281",
      "idx": 62,
      "speaker": "agent",
      "start_s": 235.5,
      "end_s": 236.5,
      "text_en": "160",
      "text_native": "160"
    },
    {
      "ucid": "21112178877366281",
      "idx": 63,
      "speaker": "customer",
      "start_s": 236.5,
      "end_s": 237.0,
      "text_en": "Zero. Yes.",
      "text_native": "Zero. हां।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 64,
      "speaker": "agent",
      "start_s": 237.5,
      "end_s": 239.5,
      "text_en": "One, two, three, four...",
      "text_native": "एक, दो, तीन, चार..."
    },
    {
      "ucid": "21112178877366281",
      "idx": 65,
      "speaker": "agent",
      "start_s": 240.0,
      "end_s": 242.0,
      "text_en": "This is a nine-digit number, the code before it is 971, right?",
      "text_native": "ये नौ डिजिट नंबर है, आगे का कोड है 971 ना आपका?"
    },
    {
      "ucid": "21112178877366281",
      "idx": 66,
      "speaker": "customer",
      "start_s": 242.0,
      "end_s": 245.0,
      "text_en": "Yes, 971 5222 77 160.",
      "text_native": "हां, 971 5222 77 160."
    },
    {
      "ucid": "21112178877366281",
      "idx": 67,
      "speaker": "agent",
      "start_s": 245.0,
      "end_s": 247.0,
      "text_en": "Okay. It will work. I'll ping you on WhatsApp.",
      "text_native": "ठीक है। चलेगा। मैं आपको WhatsApp पे पिंग करता हूं।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 68,
      "speaker": "customer",
      "start_s": 247.0,
      "end_s": 248.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178877366281",
      "idx": 69,
      "speaker": "agent",
      "start_s": 248.0,
      "end_s": 249.0,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178877366281",
      "idx": 70,
      "speaker": "agent",
      "start_s": 249.0,
      "end_s": 249.5,
      "text_en": "Okay, okay, thank you.",
      "text_native": "Okay, okay, thank you."
    },
    {
      "ucid": "21112178877366281",
      "idx": 71,
      "speaker": "customer",
      "start_s": 249.5,
      "end_s": 251.0,
      "text_en": "Okay, okay, thank you.",
      "text_native": "Okay, okay, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178877366281",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello Ashish ji, good afternoon. Ronak Mehta speaking from JSW One. Yes sir, I was seeing that you were searching for something.",
      "comment": "The agent provided a warm, contextual opening by referencing the customer's recent online activity."
    },
    {
      "ucid": "21112178877366281",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "full",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "Hello Ashish ji... it will come to JNPT port... I am a manufacturer... you please uh note down my WhatsApp number.",
      "comment": "The agent confirmed the customer's name, procurement location (JNPT port), role (manufacturer/importer), and obtained a new contact number."
    },
    {
      "ucid": "21112178877366281",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "I am a manufacturer in UAE... I can do 200 tons.",
      "comment": "The agent only identified the business type and quantity, failing to ask about end use, current brands, payment terms, or history with JSW."
    },
    {
      "ucid": "21112178877366281",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the platform's core value propositions like transparent pricing, test certificates, or the benefits of the stockyard model."
    },
    {
      "ucid": "21112178877366281",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I can do 200 tons. 100 tons 6 mm and 100 tons 8 mm... I need a sheet that is 6 meters long and 2 meters wide.",
      "comment": "The agent successfully identified a current requirement and captured the full specification, including quantity, thickness, and dimensions."
    },
    {
      "ucid": "21112178877366281",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "ठीक है। चलेगा। मैं आपको WhatsApp पे पिंग करता हूं। (Okay. It will work. I'll ping you on WhatsApp.)",
      "comment": "The call ended with a vague promise to 'ping' the customer, not a specific next step like a quote with follow-up time or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}