{
  "ucid": "21112178877323881",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 14:57:18",
  "end_time": "2026-09-07 15:01:04",
  "duration_sec": 226,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "Interested",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1eb8c72b164081cd450fb4976023363d.mp3",
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  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 205.272,
  "source_file": "Monthly_Calls_Transcript.xlsx",
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  "english_text": "[2s] AGENT: Uh hello, good afternoon. Am I talking to Mr. Tanmay from Samarth Samarth Laser, is that correct?\n[5s] CUSTOMER: Yes, yes, yes.\n[6s] AGENT: Tanmay, hi. Uh, good afternoon. This is Jeevan from JSW One platform, Mumbai.\n[10s] CUSTOMER: Yes, yes.\n[10s] AGENT: Uh yeah, so I I'm calling with respect to an inquiry that you have put on 4th of September for HR sheets.\n[14s] CUSTOMER: Yes.\n[14s] AGENT: Just, yeah, so just wanted to confirm a couple of, you know, uh details like you are uh you are based for, I mean based out of?\n[20s] CUSTOMER: Mm, actually I am having a laser cutting machine, CNC laser cutting machine.\n[23s] AGENT: Okay, okay.\n[24s] CUSTOMER: Yeah, for that I need 2 mm sheets.\n[26s] AGENT: Two, okay, 2 mm sheets. Got it. And what is the uh end application that you make like?\n[30s] CUSTOMER: Sorry?\n[31s] AGENT: Like the end application.\n[33s] CUSTOMER: End application about?\n[33s] AGENT: Like is it like you just uh cut it with your laser cutting machine and then supply it to the users or is it like you make some product that needs something?\n[37s] CUSTOMER: No, no, no, no. I laser cut it, laser cut and I supply to the fabricators and individuals.\n[41s] AGENT: Fabricators. Okay, so you you just do the cutting work.\n[43s] CUSTOMER: Yeah, yeah, yeah.\n[44s] AGENT: Understood, understood. And may I also ask, where is your location? You are based out of?\n[47s] CUSTOMER: Mm, Dange Chowk, Thergaon, in Chinchwad.\n[49s] AGENT: Okay, got it, got it. And you you prefer the delivery to be done there itself, right? To your facility.\n[52s] CUSTOMER: Yes, yes, yes.\n[53s] AGENT: Understood, understood. And you are the proprietor of the company or?\n[55s] CUSTOMER: Yeah, I am the proprietor.\n[56s] AGENT: You're the proprietor, right? Got it. And sir, may I also confirm that you haven't put the tonnage that you require? What's the, like we have a minimum order of quantity of 5 metric ton.\n[62s] CUSTOMER: So,\n[62s] AGENT: Okay.\n[63s] CUSTOMER: Yeah, so, uh, the, can I, can you tell me the rate?\n[65s] AGENT: Uh so sir, it's like as as you know, the system uh generated uh we follow the system generated rule, right? So once when the customer shares his requirement, we put in, we feed in the details and then that's when we get the requirement. So if you can allow me, I'll put uh like the minimum order of quantity which is a 5 metric ton and I can fetch you the pricing.\n[75s] CUSTOMER: Mm, yeah, please do that.\n[77s] AGENT: Yeah, so based on that you will get the pricing per metric ton, but still again if you, if you are okay with the pricing and if you have to move forward, then obviously we will have to go with 5 metric ton because as per the policy, 5 metric ton is an MOQ.\n[85s] CUSTOMER: Okay.\n[86s] AGENT: Yeah, so, but obviously being a laser cutting uh process then, yeah, I think 5 metric ton won't be a, you know, waste material. You you might be in need of it in future also.\n[92s] CUSTOMER: Yes, yes, yes.\n[93s] AGENT: Yeah. So sir, I'll do one thing. First thing first, I'll just text you my details in WhatsApp. Uh may I just confirm if 8788297486 is your WhatsApp number, right?\n[99s] CUSTOMER: Yes, yes, yes.\n[100s] AGENT: Yeah, so I'll share you the, you know, my details. Kindly just confirm your requirement and just you can, once you confirm it, I'll feed it into the details and I'll help you get the pricing.\n[106s] CUSTOMER: Yeah, yeah, yeah, sure.\n[107s] AGENT: Amazing, amazing. Thank you so much, Mr. Tanmay. I'll I'll keep in touch.\n[109s] CUSTOMER: You're welcome.\n[110s] AGENT: Perfect, thank you.\n[111s] CUSTOMER: Okay.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 42,
  "connected": 1,
  "audio_notes": "clear: Some wind noise on the customer's side towards the end of the call.",
  "transcript_status": "ok",
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  "band": "green",
  "band_reason": "42 turns, clean transcript (0% inaudible)",
  "band_language": "English",
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  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "You missed a key opportunity by not asking discovery questions about the customer's monthly tonnage or current suppliers, which would have helped you build a stronger proposal.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer regarding their platform inquiry for HR sheets. He identified the customer's business as laser cutting and confirmed their location in Chinchwad. As the required quantity was not specified, the agent introduced the 5MT MOQ and agreed to generate a price on that basis, pending the customer's confirmation of the requirement via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'm calling with respect to an inquiry that you have put on 4th of September for HR sheets.\", \"comment\": \"The agent clearly referenced the customer's platform submission at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"for HR sheets... for that I need 2 mm sheets... where is your location?... you haven't put the tonnage that you require?\", \"comment\": \"The agent confirmed product, thickness, location, and addressed quantity, but missed confirming width and delivery timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"And what is the uh end application that you make like?\", \"comment\": \"The agent only asked about the end application and missed all other discovery questions like monthly tonnage or current suppliers.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a price, confirm stock, or state a clear timeline for when he would revert with the price.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'm calling with respect to an inquiry that you have put on 4th of September for HR sheets.\", \"comment\": \"The agent stayed focused on the customer's specific inquiry and did not waste time pitching irrelevant products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed a key opportunity by not asking discovery questions about the customer's monthly tonnage or current suppliers, which would have helped you build a stronger proposal.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer regarding their platform inquiry for HR sheets. He identified the customer's business as laser cutting and confirmed their location in Chinchwad. As the required quantity was not specified, the agent introduced the 5MT MOQ and agreed to generate a price on that basis, pending the customer's confirmation of the requirement via WhatsApp.\"}",
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  "latency_ms": 51655,
  "input_tokens": 3779,
  "output_tokens": 719,
  "created_at": "2026-09-25 11:25:18",
  "sentiment": "positive",
  "sentiment_score": 0.26,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 4,
  "lex_hits": 18,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.757,
  "agent_talk_sec": 82.1,
  "customer_talk_sec": 26.3,
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  "longest_monologue_sec": 10.4,
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  "words_customer": 98,
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    {
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      "speaker": "agent",
      "start_s": 1.89,
      "end_s": 5.18,
      "text_en": "Uh hello, good afternoon. Am I talking to Mr. Tanmay from Samarth Samarth Laser, is that correct?",
      "text_native": "Uh hello, good afternoon. Am I talking to Mr. Tanmay from Samarth Samarth Laser, is that correct?"
    },
    {
      "ucid": "21112178877323881",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.18,
      "end_s": 5.9,
      "text_en": "Yes, yes, yes.",
      "text_native": "Yes, yes, yes."
    },
    {
      "ucid": "21112178877323881",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.9,
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      "text_en": "Tanmay, hi. Uh, good afternoon. This is Jeevan from JSW One platform, Mumbai.",
      "text_native": "Tanmay, hi. Uh, good afternoon. This is Jeevan from JSW One platform, Mumbai."
    },
    {
      "ucid": "21112178877323881",
      "idx": 3,
      "speaker": "customer",
      "start_s": 9.73,
      "end_s": 10.17,
      "text_en": "Yes, yes.",
      "text_native": "Yes, yes."
    },
    {
      "ucid": "21112178877323881",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.17,
      "end_s": 13.8,
      "text_en": "Uh yeah, so I I'm calling with respect to an inquiry that you have put on 4th of September for HR sheets.",
      "text_native": "Uh yeah, so I I'm calling with respect to an inquiry that you have put on 4th of September for HR sheets."
    },
    {
      "ucid": "21112178877323881",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.8,
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      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178877323881",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.18,
      "end_s": 19.6,
      "text_en": "Just, yeah, so just wanted to confirm a couple of, you know, uh details like you are uh you are based for, I mean based out of?",
      "text_native": "Just, yeah, so just wanted to confirm a couple of, you know, uh details like you are uh you are based for, I mean based out of?"
    },
    {
      "ucid": "21112178877323881",
      "idx": 7,
      "speaker": "customer",
      "start_s": 19.6,
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      "text_en": "Mm, actually I am having a laser cutting machine, CNC laser cutting machine.",
      "text_native": "Mm, actually I am having a laser cutting machine, CNC laser cutting machine."
    },
    {
      "ucid": "21112178877323881",
      "idx": 8,
      "speaker": "agent",
      "start_s": 22.9,
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      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "21112178877323881",
      "idx": 9,
      "speaker": "customer",
      "start_s": 23.88,
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      "text_en": "Yeah, for that I need 2 mm sheets.",
      "text_native": "Yeah, for that I need 2 mm sheets."
    },
    {
      "ucid": "21112178877323881",
      "idx": 10,
      "speaker": "agent",
      "start_s": 26.1,
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      "text_en": "Two, okay, 2 mm sheets. Got it. And what is the uh end application that you make like?",
      "text_native": "Two, okay, 2 mm sheets. Got it. And what is the uh end application that you make like?"
    },
    {
      "ucid": "21112178877323881",
      "idx": 11,
      "speaker": "customer",
      "start_s": 30.3,
      "end_s": 30.7,
      "text_en": "Sorry?",
      "text_native": "Sorry?"
    },
    {
      "ucid": "21112178877323881",
      "idx": 12,
      "speaker": "agent",
      "start_s": 31.1,
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      "text_en": "Like the end application.",
      "text_native": "Like the end application."
    },
    {
      "ucid": "21112178877323881",
      "idx": 13,
      "speaker": "customer",
      "start_s": 32.6,
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      "text_en": "End application about?",
      "text_native": "End application about?"
    },
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      "ucid": "21112178877323881",
      "idx": 14,
      "speaker": "agent",
      "start_s": 33.4,
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      "text_en": "Like is it like you just uh cut it with your laser cutting machine and then supply it to the users or is it like you make some product that needs something?",
      "text_native": "Like is it like you just uh cut it with your laser cutting machine and then supply it to the users or is it like you make some product that needs something?"
    },
    {
      "ucid": "21112178877323881",
      "idx": 15,
      "speaker": "customer",
      "start_s": 37.4,
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      "text_en": "No, no, no, no. I laser cut it, laser cut and I supply to the fabricators and individuals.",
      "text_native": "No, no, no, no. I laser cut it, laser cut and I supply to the fabricators and individuals."
    },
    {
      "ucid": "21112178877323881",
      "idx": 16,
      "speaker": "agent",
      "start_s": 40.9,
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      "text_en": "Fabricators. Okay, so you you just do the cutting work.",
      "text_native": "Fabricators. Okay, so you you just do the cutting work."
    },
    {
      "ucid": "21112178877323881",
      "idx": 17,
      "speaker": "customer",
      "start_s": 43.0,
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      "text_en": "Yeah, yeah, yeah.",
      "text_native": "Yeah, yeah, yeah."
    },
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      "idx": 18,
      "speaker": "agent",
      "start_s": 43.8,
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      "text_en": "Understood, understood. And may I also ask, where is your location? You are based out of?",
      "text_native": "Understood, understood. And may I also ask, where is your location? You are based out of?"
    },
    {
      "ucid": "21112178877323881",
      "idx": 19,
      "speaker": "customer",
      "start_s": 46.8,
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      "text_en": "Mm, Dange Chowk, Thergaon, in Chinchwad.",
      "text_native": "Mm, Dange Chowk, Thergaon, in Chinchwad."
    },
    {
      "ucid": "21112178877323881",
      "idx": 20,
      "speaker": "agent",
      "start_s": 49.1,
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      "text_en": "Okay, got it, got it. And you you prefer the delivery to be done there itself, right? To your facility.",
      "text_native": "Okay, got it, got it. And you you prefer the delivery to be done there itself, right? To your facility."
    },
    {
      "ucid": "21112178877323881",
      "idx": 21,
      "speaker": "customer",
      "start_s": 52.4,
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      "text_en": "Yes, yes, yes.",
      "text_native": "Yes, yes, yes."
    },
    {
      "ucid": "21112178877323881",
      "idx": 22,
      "speaker": "agent",
      "start_s": 53.2,
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      "text_en": "Understood, understood. And you are the proprietor of the company or?",
      "text_native": "Understood, understood. And you are the proprietor of the company or?"
    },
    {
      "ucid": "21112178877323881",
      "idx": 23,
      "speaker": "customer",
      "start_s": 55.3,
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      "text_en": "Yeah, I am the proprietor.",
      "text_native": "Yeah, I am the proprietor."
    },
    {
      "ucid": "21112178877323881",
      "idx": 24,
      "speaker": "agent",
      "start_s": 56.4,
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      "text_en": "You're the proprietor, right? Got it. And sir, may I also confirm that you haven't put the tonnage that you require? What's the, like we have a minimum order of quantity of 5 metric ton.",
      "text_native": "You're the proprietor, right? Got it. And sir, may I also confirm that you haven't put the tonnage that you require? What's the, like we have a minimum order of quantity of 5 metric ton."
    },
    {
      "ucid": "21112178877323881",
      "idx": 25,
      "speaker": "customer",
      "start_s": 61.8,
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      "text_en": "So,",
      "text_native": "So,"
    },
    {
      "ucid": "21112178877323881",
      "idx": 26,
      "speaker": "agent",
      "start_s": 62.2,
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      "text_en": "Okay.",
      "text_native": "Okay."
    },
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      "ucid": "21112178877323881",
      "idx": 27,
      "speaker": "customer",
      "start_s": 62.6,
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      "text_en": "Yeah, so, uh, the, can I, can you tell me the rate?",
      "text_native": "Yeah, so, uh, the, can I, can you tell me the rate?"
    },
    {
      "ucid": "21112178877323881",
      "idx": 28,
      "speaker": "agent",
      "start_s": 65.0,
      "end_s": 75.4,
      "text_en": "Uh so sir, it's like as as you know, the system uh generated uh we follow the system generated rule, right? So once when the customer shares his requirement, we put in, we feed in the details and then that's when we get the requirement. So if you can allow me, I'll put uh like the minimum order of quantity which is a 5 metric ton and I can fetch you the pricing.",
      "text_native": "Uh so sir, it's like as as you know, the system uh generated uh we follow the system generated rule, right? So once when the customer shares his requirement, we put in, we feed in the details and then that's when we get the requirement. So if you can allow me, I'll put uh like the minimum order of quantity which is a 5 metric ton and I can fetch you the pricing."
    },
    {
      "ucid": "21112178877323881",
      "idx": 29,
      "speaker": "customer",
      "start_s": 75.4,
      "end_s": 77.1,
      "text_en": "Mm, yeah, please do that.",
      "text_native": "Mm, yeah, please do that."
    },
    {
      "ucid": "21112178877323881",
      "idx": 30,
      "speaker": "agent",
      "start_s": 77.1,
      "end_s": 85.0,
      "text_en": "Yeah, so based on that you will get the pricing per metric ton, but still again if you, if you are okay with the pricing and if you have to move forward, then obviously we will have to go with 5 metric ton because as per the policy, 5 metric ton is an MOQ.",
      "text_native": "Yeah, so based on that you will get the pricing per metric ton, but still again if you, if you are okay with the pricing and if you have to move forward, then obviously we will have to go with 5 metric ton because as per the policy, 5 metric ton is an MOQ."
    },
    {
      "ucid": "21112178877323881",
      "idx": 31,
      "speaker": "customer",
      "start_s": 85.0,
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      "text_en": "Okay.",
      "text_native": "Okay."
    },
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      "ucid": "21112178877323881",
      "idx": 32,
      "speaker": "agent",
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      "text_en": "Yeah, so, but obviously being a laser cutting uh process then, yeah, I think 5 metric ton won't be a, you know, waste material. You you might be in need of it in future also.",
      "text_native": "Yeah, so, but obviously being a laser cutting uh process then, yeah, I think 5 metric ton won't be a, you know, waste material. You you might be in need of it in future also."
    },
    {
      "ucid": "21112178877323881",
      "idx": 33,
      "speaker": "customer",
      "start_s": 92.4,
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      "text_en": "Yes, yes, yes.",
      "text_native": "Yes, yes, yes."
    },
    {
      "ucid": "21112178877323881",
      "idx": 34,
      "speaker": "agent",
      "start_s": 93.4,
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      "text_en": "Yeah. So sir, I'll do one thing. First thing first, I'll just text you my details in WhatsApp. Uh may I just confirm if 8788297486 is your WhatsApp number, right?",
      "text_native": "Yeah. So sir, I'll do one thing. First thing first, I'll just text you my details in WhatsApp. Uh may I just confirm if 8788297486 is your WhatsApp number, right?"
    },
    {
      "ucid": "21112178877323881",
      "idx": 35,
      "speaker": "customer",
      "start_s": 99.4,
      "end_s": 100.2,
      "text_en": "Yes, yes, yes.",
      "text_native": "Yes, yes, yes."
    },
    {
      "ucid": "21112178877323881",
      "idx": 36,
      "speaker": "agent",
      "start_s": 100.2,
      "end_s": 105.8,
      "text_en": "Yeah, so I'll share you the, you know, my details. Kindly just confirm your requirement and just you can, once you confirm it, I'll feed it into the details and I'll help you get the pricing.",
      "text_native": "Yeah, so I'll share you the, you know, my details. Kindly just confirm your requirement and just you can, once you confirm it, I'll feed it into the details and I'll help you get the pricing."
    },
    {
      "ucid": "21112178877323881",
      "idx": 37,
      "speaker": "customer",
      "start_s": 105.8,
      "end_s": 106.8,
      "text_en": "Yeah, yeah, yeah, sure.",
      "text_native": "Yeah, yeah, yeah, sure."
    },
    {
      "ucid": "21112178877323881",
      "idx": 38,
      "speaker": "agent",
      "start_s": 106.8,
      "end_s": 109.4,
      "text_en": "Amazing, amazing. Thank you so much, Mr. Tanmay. I'll I'll keep in touch.",
      "text_native": "Amazing, amazing. Thank you so much, Mr. Tanmay. I'll I'll keep in touch."
    },
    {
      "ucid": "21112178877323881",
      "idx": 39,
      "speaker": "customer",
      "start_s": 109.4,
      "end_s": 110.2,
      "text_en": "You're welcome.",
      "text_native": "You're welcome."
    },
    {
      "ucid": "21112178877323881",
      "idx": 40,
      "speaker": "agent",
      "start_s": 110.2,
      "end_s": 111.2,
      "text_en": "Perfect, thank you.",
      "text_native": "Perfect, thank you."
    },
    {
      "ucid": "21112178877323881",
      "idx": 41,
      "speaker": "customer",
      "start_s": 111.2,
      "end_s": 112.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178877323881",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I'm calling with respect to an inquiry that you have put on 4th of September for HR sheets.",
      "comment": "The agent clearly referenced the customer's platform submission at the start of the call."
    },
    {
      "ucid": "21112178877323881",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 3,
      "evidence": "for HR sheets... for that I need 2 mm sheets... where is your location?... you haven't put the tonnage that you require?",
      "comment": "The agent confirmed product, thickness, location, and addressed quantity, but missed confirming width and delivery timeline."
    },
    {
      "ucid": "21112178877323881",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "And what is the uh end application that you make like?",
      "comment": "The agent only asked about the end application and missed all other discovery questions like monthly tonnage or current suppliers."
    },
    {
      "ucid": "21112178877323881",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a price, confirm stock, or state a clear timeline for when he would revert with the price."
    },
    {
      "ucid": "21112178877323881",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I'm calling with respect to an inquiry that you have put on 4th of September for HR sheets.",
      "comment": "The agent stayed focused on the customer's specific inquiry and did not waste time pitching irrelevant products."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}