{ "ucid": "21112178877250421", "call_date": "2026-09-07", "start_time": "2026-09-07 14:45:04", "end_time": "2026-09-07 14:48:48", "duration_sec": 224, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9dfc2c6ff86a0bd68f42220fc4951ec0.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 727, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178877250421__DIA9dfc2c6ff86a0bd68f42220fc4951ec0.mp3", "audio_bytes": 635040, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 211.68, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello (हॅलो)\n[1s] AGENT: Hello (हॅलो)\n[1s] CUSTOMER: Tirupati Traders? (तिरुपती ट्रेडर्स?)\n[3s] AGENT: Uh sir Sudeep here from JSW One MSME.\n[5s] CUSTOMER: Yes? (हां?)\n[6s] AGENT: I'm calling from JSW One, sir, can you hear me? (JSW One से बोल रहा हूं सर, आवाज आ रही है?)\n[7s] CUSTOMER: Yes, tell me, sir. (हां बोलिए ना सर जी।)\n[8s] AGENT: Your company was registered on our portal, sir. You haven't created any inquiry in the system yet. So I just wanted to understand what are you planning to buy now? (ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे। आपने अभी तक कोई इन्क्वायरी नहीं बनाई है सिस्टम में। So just wanted to understand अभी क्या प्लानिंग कर रहे हो आप लेने का?)\n[14s] CUSTOMER: Uh, what is the rate, sir, for today from you? (अह रेट क्या है सर जी अभी आज का आपका?)\n[16s] AGENT: I can't see on the inquiry what you need. Can you tell me your grade? (मैं इन्क्वायरी पे मेरेको दिख नहीं रहा है आपको क्या चाहिए। आप मुझे आपकी ग्रेड बता सकते हो?)\n[19s] CUSTOMER: 550.\n[19s] AGENT: Okay, you need TMT rods? (अच्छा TMT rods चाहिए आपको?)\n[21s] CUSTOMER: Yes. (हां।)\n[21s] AGENT: The bendable one? (बेंड वाला?)\n[22s] AGENT: 550 or 550D? (550 की 550D?)\n[23s] CUSTOMER: 550D.\n[24s] AGENT: Okay. And for what purpose, are you buying for trading purposes or do you have some project or something in hand? (अच्छा। और ये क्या पर्पस से, ट्रेडिंग के पर्पस से ले रहे हो आप की कुछ प्रोजेक्ट वगेरा है हाथ में?)\n[27s] CUSTOMER: No, trading, for trading purposes. I have a shop. (नहीं ट्रेडिंग, ट्रेडिंग के पर्पस से। मेरा शॉप है।)\n[29s] AGENT: You have a shop. What is the quantity? (शॉप है आपका। कितनी क्वांटिटी है?)\n[31s] CUSTOMER: Right now, 2500-2500, meaning around 10 tons. (अभी पच्चीस सौ पच्चीस सौ के मतलब एक दस टन के आसपास है।)\n[33s] AGENT: 2500-2500, I didn't understand. (पच्चीस सौ पच्चीस सौ मतलब समझा नहीं।)\n[35s] CUSTOMER: Is your quantity per kg or per bundle, I mean? (अभी वो आपका क्वांटिटी का केजी पर है या बंडल पे है मतलब?)\n[37s] AGENT: You tell me how much you need. Our MOQ is 5 tons for a single size. (आपको कितना चाहिए आप बताओ। हमारा तो MOQ है सिंगल साइज में 5 ton.)\n[39s] CUSTOMER: For 8, 10, 12, 16, right, I need 2.5 tons each. (आठ, दस, बारह, सोळा का है ना, ढाई ढाई टन चाहिए।)\n[42s] AGENT: 8, 10, 12, 2.5 tons each? (आठ, दस, बारह, ढाई ढाई टन चाहिए?)\n[43s] CUSTOMER: Yes. (हां।)\n[44s] AGENT: And above that, I mean this totals to only 7.5, right? Is this all? (और उसके ऊपर, मतलब ये तो टोटल साढ़े सात ही हो गया ना ये तो। इतना ही है क्या?)\n[46s] CUSTOMER: 8, 10, 12, 16, it becomes 10 tons. (आठ, दस, बारह, सोळा, दस टन होता है।)\n[48s] AGENT: Is there 16 as well? (सोळा भी है क्या?)\n[49s] CUSTOMER: Yes. (हां।)\n[49s] AGENT: Okay, total 10 tons. Where is the delivery? (अच्छा, टोटल दस टन हो गया। डिलीवरी कहां पे है?)\n[51s] CUSTOMER: Pune, Daund, Kedgaon Chaukula. (पुणे, दौंड, केडगाव चौफुला.)\n[53s] AGENT: Pune, Daund. Do you know Marathi, sir? What is your name? (पुणे, दौंड. मराठी येते का सर आपणा? काय नाव आपलं?)\n[55s] CUSTOMER: Yes. Dheeraj Konde, Tirupati Traders, Pargaon. (हो. धीरज कोंडे, तिरुपती ट्रेडर्स, पारगाव.)\n[57s] AGENT: Is your name Dheeraj? Dheeraj Konde. Okay. Do you need this in primary or secondary? (धीरज नाव आहे का? धीरज कोंडे. ठीक आहे. हे प्रायमरी मध्ये हवं आपल्याला की सेकंडरी मध्ये?)\n[100s] CUSTOMER: What? What? (काय काय?)\n[101s] AGENT: Which company's do you need? JSW, Tata, SAIL? (हे कोणत्या कंपनीचा हवं आहे? JSW, Tata, SAIL?)\n[103s] CUSTOMER: Which ones do you have? Which one can I get from you? (आपल्याकडे कोणतं कोणतं आहे? कोणाला भेटतं का आपल्याकडे?)\n[104s] AGENT: We have all, sir. We don't do Poland. We do JSW, Tata, SAIL, we do RINL. (सगळे आहे सर. पोलंड नाही करत आपण. JSW, Tata, SAIL करतो, RINL करतो.)\n[107s] CUSTOMER: What is your rate for SAIL, sir? (SAIL चा काय रेट आहे आपला सर?)\n[108s] AGENT: Was this an immediate requirement? (Immediate requirement होती का ही?)\n[110s] CUSTOMER: No, no, not like that. (नाही नाही, तसं नाही काय.)\n[111s] AGENT: You only needed the rate? (फक्त रेट पाहिजे होता तुम्हाला?)\n[112s] CUSTOMER: Yes, the rate, I mean, if your and our company's rate matches, then we will buy from you only, that's what I'm saying. (हो रेट म्हणजे, जर तुमचं आणि आमचं कंपनीचं रेट जर मॅच झालं तर मग तुमच्याकडूनच घेऊन ना आपण, असं म्हणतोय मी.)\n[115s] AGENT: That delivery address of yours, Kedgaon, Rode, Pargaon. This GST number? (ते तुम्ही ते डिलिव्हरी ऍड्रेस केडगाव, रोडे, पारगाव. GST नंबर हा?)\n[118s] CUSTOMER: Yes, yes, this GST number. Yes. Our shop is there. (हा हा, GST नंबर हा. हो. शॉप आहे आपलं तिथं.)\n[120s] AGENT: Is it a shop? 412203. Actually, what happens is the company doesn't do business with traders, sir. Okay? (शॉप आहे का? 412203. Actually काय कंपनी आहे ना ट्रेडर लोकांसोबत बिझनेस नाही करत सर. ठीक आहे?)\n[123s] CUSTOMER: Isn't it? (नाही का?)\n[123s] AGENT: Yes, I will ask once if it's possible to do it or not. If they say it's okay, we can do it, then in that case, I will send you the quotation. Okay Dheeraj sir? Our payment term is 100% advance against PI. (हा, मी एकदा विचारून घेतो जमेल की जमेल की नाही करायला. जर ते म्हटले की ठीक आहे करू शकतो, मग त्या केस मध्ये तुम्हाला मी कोटेशन पाठवून देईल. Okay धीरज सर? आपलं पेमेंट टर्म 100% ऍडव्हान्स असतं against PI.)\n[129s] CUSTOMER: Hmm hmm hmm. (हं हं हं.)\n[130s] AGENT: Will that work? (चालेल ना?)\n[131s] CUSTOMER: Yes, yes. (हो हो.)\n[131s] AGENT: Okay, I will make an inquiry for SAIL once. We'll see what rate we get. But if I am giving you the quotation today, I will need the order today itself. You will have to make the payment tomorrow. (ठीक आहे मी एकदा SAIL ची इन्क्वायरी करून घेतो. किती काय रेट येतो बघू आपण. पण मी आज जर कोटेशन देतोय तुम्हाला, मला आजच ऑर्डर लागेल हा. उद्या पेमेंट करावा लागेल.)\n[136s] CUSTOMER: Okay, then give me the quotation, sir. If the quotation... I have my own personal GST number, it's not like that. (ठीक आहे मला कोटेशन तर द्या ना सर तुम्ही. कोटेशन जर... माझं वैयक्तिक स्वतः GST नंबर आहे, असं काही नाहीये.)\n[139s] AGENT: Hmm. (हं.)\n[140s] CUSTOMER: Yes. (हा.)\n[140s] AGENT: What is your story, I mean? (कसं आहे तुमचं स्टोरी म्हणजे?)\n[141s] CUSTOMER: This is my partnership firm. I also have a firm in my individual name. (माझं हे पार्टनरशिप फर्म आहे. माझी एक वैयक्तिक इंडिविज्युअल नावानी भी फर्म आहे.)\n[144s] AGENT: What is the name? (काय नाव आहे?)\n[145s] CUSTOMER: Dheeraj Digambar Konde, in this very name, it's in my individual name. (धीरज दिगंबर कोंडे, ह्याच नावे, माझं इंडिविज्युअल नावानीच आहे.)\n[148s] AGENT: It's in your individual name. Okay. Okay, but I'll ask once if we give to traders or not. (इंडिविज्युअल नावानी आहे. ओके. ठीक आहे पण मी एकदा विचारून घेतो ट्रेडर लोकांना देतो की नाही.)\n[151s] CUSTOMER: Yes, yes. (हो हो.)\n[151s] AGENT: Okay, okay. (ओके, ओके.)", "language": "Marathi", "languages": "[\"Marathi\", \"Hindi\", \"English\"]", "turn_count": 63, "connected": 1, "audio_notes": "clear: The conversation switches from Hindi to Marathi midway through the call.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "63 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 9.0, "pitch_score_band": "green", "pitch_missed_steps": "[\"CL3 Discovery (5 Qs, woven naturally)\"]", "pitch_coaching_note": "When a customer's requirement is below the stated MOQ for a single size (2.5T here vs. our 5T rule), clarify upfront if we can make an exception before committing to a quote.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": null, "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a trader from Pune, inquired about TMT 550D bars after registering on the portal. He requires 10 tons total, split across four sizes (2.5T each). The agent gathered all requirements but identified two potential issues: the customer is a trader, which may be against policy, and the per-size quantity is below the 5-ton MOQ. The agent committed to checking eligibility and sending a quote for SAIL TMT.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Your company was registered on our portal, sir.\", \"comment\": \"The agent correctly referenced the customer's prior platform activity (registration) at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"you need TMT rods? ... 550D. ... आठ, दस, बारह, सोळा ... टोटल दस टन हो गया। डिलीवरी कहां पे है? ... Immediate requirement होती का ही?\", \"comment\": \"The agent successfully validated all 5 required fields: product/grade (TMT 550D), dimensions (8,10,12,16mm), quantity (10T), location (Pune), and timeline (not immediate).\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"और ये क्या पर्पस से, ट्रेडिंग के पर्पस से ले रहे हो आप...? ... हे कोणत्या कंपनीचा हवं आहे? JSW, Tata, SAIL? ... आपलं पेमेंट टर्म 100% ऍडव्हान्स असतं against PI. ... चालेल ना?\", \"comment\": \"The agent successfully discovered the end use (trading), discussed brands, and confirmed payment terms. However, monthly tonnage and JSW's share of wallet were not asked.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"evidence\": \"But if I am giving you the quotation today, I will need the order today itself. You will have to make the payment tomorrow.\", \"comment\": \"Although a price wasn't given on the call, the agent committed to a quotation and clearly stated the timeline and conditions for closing the order.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"evidence\": \"We have all, sir. We don't do Poland. We do JSW, Tata, SAIL, we do RINL.\", \"comment\": \"The agent did not pitch the entire portfolio, only listing the relevant TMT brands carried in direct response to the customer's question.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer's requirement is below the stated MOQ for a single size (2.5T here vs. our 5T rule), clarify upfront if we can make an exception before committing to a quote.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a trader from Pune, inquired about TMT 550D bars after registering on the portal. He requires 10 tons total, split across four sizes (2.5T each). The agent gathered all requirements but identified two potential issues: the customer is a trader, which may be against policy, and the per-size quantity is below the 5-ton MOQ. The agent committed to checking eligibility and sending a quote for SAIL TMT.\"}", "error": null, "latency_ms": 43943, "input_tokens": 5072, "output_tokens": 857, "created_at": "2026-09-25 11:25:23", "sentiment": "negative", "sentiment_score": -0.25, "sentiment_confidence": "high", "pos": 0, "neg": 2, "lex_hits": 6, "objection_phrases": "[]", "sentiment_method": "lexical only", "talk_ratio": 0.712, "agent_talk_sec": 101.7, "customer_talk_sec": 41.1, "dead_air_sec": 81.2, "longest_monologue_sec": 42.6, "agent_wpm": 215.3, "interruptions": 0, "agent_turns": 32, "customer_turns": 31, "discovery_qs": 28, "words_agent": 365, "words_customer": 196, "monologue_heavy": 0, "turns": [ { "ucid": "21112178877250421", "idx": 0, "speaker": "customer", "start_s": 0.37, "end_s": 0.77, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178877250421", "idx": 1, "speaker": "agent", "start_s": 0.98, "end_s": 1.34, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178877250421", "idx": 2, "speaker": "customer", "start_s": 1.48, "end_s": 2.38, "text_en": "Tirupati Traders?", "text_native": "तिरुपती ट्रेडर्स?" }, { "ucid": "21112178877250421", "idx": 3, "speaker": "agent", "start_s": 2.68, "end_s": 4.88, "text_en": "Uh sir Sudeep here from JSW One MSME.", "text_native": "Uh sir Sudeep here from JSW One MSME." }, { "ucid": "21112178877250421", "idx": 4, "speaker": "customer", "start_s": 5.1, "end_s": 5.44, "text_en": "Yes?", "text_native": "हां?" }, { "ucid": "21112178877250421", "idx": 5, "speaker": "agent", "start_s": 5.62, "end_s": 7.32, "text_en": "I'm calling from JSW One, sir, can you hear me?", "text_native": "JSW One से बोल रहा हूं सर, आवाज आ रही है?" }, { "ucid": "21112178877250421", "idx": 6, "speaker": "customer", "start_s": 7.46, "end_s": 8.28, "text_en": "Yes, tell me, sir.", "text_native": "हां बोलिए ना सर जी।" }, { "ucid": "21112178877250421", "idx": 7, "speaker": "agent", "start_s": 8.36, "end_s": 13.48, "text_en": "Your company was registered on our portal, sir. You haven't created any inquiry in the system yet. So I just wanted to understand what are you planning to buy now?", "text_native": "ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे। आपने अभी तक कोई इन्क्वायरी नहीं बनाई है सिस्टम में। So just wanted to understand अभी क्या प्लानिंग कर रहे हो आप लेने का?" }, { "ucid": "21112178877250421", "idx": 8, "speaker": "customer", "start_s": 13.82, "end_s": 15.48, "text_en": "Uh, what is the rate, sir, for today from you?", "text_native": "अह रेट क्या है सर जी अभी आज का आपका?" }, { "ucid": "21112178877250421", "idx": 9, "speaker": "agent", "start_s": 15.64, "end_s": 18.48, "text_en": "I can't see on the inquiry what you need. Can you tell me your grade?", "text_native": "मैं इन्क्वायरी पे मेरेको दिख नहीं रहा है आपको क्या चाहिए। आप मुझे आपकी ग्रेड बता सकते हो?" }, { "ucid": "21112178877250421", "idx": 10, "speaker": "customer", "start_s": 18.72, "end_s": 19.28, "text_en": "550.", "text_native": "550." }, { "ucid": "21112178877250421", "idx": 11, "speaker": "agent", "start_s": 19.44, "end_s": 20.48, "text_en": "Okay, you need TMT rods?", "text_native": "अच्छा TMT rods चाहिए आपको?" }, { "ucid": "21112178877250421", "idx": 12, "speaker": "customer", "start_s": 20.56, "end_s": 20.84, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178877250421", "idx": 13, "speaker": "agent", "start_s": 20.92, "end_s": 21.4, "text_en": "The bendable one?", "text_native": "बेंड वाला?" }, { "ucid": "21112178877250421", "idx": 14, "speaker": "agent", "start_s": 21.5, "end_s": 22.78, "text_en": "550 or 550D?", "text_native": "550 की 550D?" }, { "ucid": "21112178877250421", "idx": 15, "speaker": "customer", "start_s": 22.86, "end_s": 23.48, "text_en": "550D.", "text_native": "550D." }, { "ucid": "21112178877250421", "idx": 16, "speaker": "agent", "start_s": 23.76, "end_s": 27.28, "text_en": "Okay. And for what purpose, are you buying for trading purposes or do you have some project or something in hand?", "text_native": "अच्छा। और ये क्या पर्पस से, ट्रेडिंग के पर्पस से ले रहे हो आप की कुछ प्रोजेक्ट वगेरा है हाथ में?" }, { "ucid": "21112178877250421", "idx": 17, "speaker": "customer", "start_s": 27.36, "end_s": 29.28, "text_en": "No, trading, for trading purposes. I have a shop.", "text_native": "नहीं ट्रेडिंग, ट्रेडिंग के पर्पस से। मेरा शॉप है।" }, { "ucid": "21112178877250421", "idx": 18, "speaker": "agent", "start_s": 29.44, "end_s": 30.48, "text_en": "You have a shop. What is the quantity?", "text_native": "शॉप है आपका। कितनी क्वांटिटी है?" }, { "ucid": "21112178877250421", "idx": 19, "speaker": "customer", "start_s": 30.64, "end_s": 33.28, "text_en": "Right now, 2500-2500, meaning around 10 tons.", "text_native": "अभी पच्चीस सौ पच्चीस सौ के मतलब एक दस टन के आसपास है।" }, { "ucid": "21112178877250421", "idx": 20, "speaker": "agent", "start_s": 33.44, "end_s": 34.56, "text_en": "2500-2500, I didn't understand.", "text_native": "पच्चीस सौ पच्चीस सौ मतलब समझा नहीं।" }, { "ucid": "21112178877250421", "idx": 21, "speaker": "customer", "start_s": 34.64, "end_s": 36.64, "text_en": "Is your quantity per kg or per bundle, I mean?", "text_native": "अभी वो आपका क्वांटिटी का केजी पर है या बंडल पे है मतलब?" }, { "ucid": "21112178877250421", "idx": 22, "speaker": "agent", "start_s": 36.8, "end_s": 39.28, "text_en": "You tell me how much you need. Our MOQ is 5 tons for a single size.", "text_native": "आपको कितना चाहिए आप बताओ। हमारा तो MOQ है सिंगल साइज में 5 ton." }, { "ucid": "21112178877250421", "idx": 23, "speaker": "customer", "start_s": 39.44, "end_s": 41.84, "text_en": "For 8, 10, 12, 16, right, I need 2.5 tons each.", "text_native": "आठ, दस, बारह, सोळा का है ना, ढाई ढाई टन चाहिए।" }, { "ucid": "21112178877250421", "idx": 24, "speaker": "agent", "start_s": 41.92, "end_s": 43.2, "text_en": "8, 10, 12, 2.5 tons each?", "text_native": "आठ, दस, बारह, ढाई ढाई टन चाहिए?" }, { "ucid": "21112178877250421", "idx": 25, "speaker": "customer", "start_s": 43.36, "end_s": 43.6, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178877250421", "idx": 26, "speaker": "agent", "start_s": 43.76, "end_s": 46.24, "text_en": "And above that, I mean this totals to only 7.5, right? Is this all?", "text_native": "और उसके ऊपर, मतलब ये तो टोटल साढ़े सात ही हो गया ना ये तो। इतना ही है क्या?" }, { "ucid": "21112178877250421", "idx": 27, "speaker": "customer", "start_s": 46.32, "end_s": 47.92, "text_en": "8, 10, 12, 16, it becomes 10 tons.", "text_native": "आठ, दस, बारह, सोळा, दस टन होता है।" }, { "ucid": "21112178877250421", "idx": 28, "speaker": "agent", "start_s": 48.08, "end_s": 48.64, "text_en": "Is there 16 as well?", "text_native": "सोळा भी है क्या?" }, { "ucid": "21112178877250421", "idx": 29, "speaker": "customer", "start_s": 48.72, "end_s": 49.04, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178877250421", "idx": 30, "speaker": "agent", "start_s": 49.12, "end_s": 50.64, "text_en": "Okay, total 10 tons. Where is the delivery?", "text_native": "अच्छा, टोटल दस टन हो गया। डिलीवरी कहां पे है?" }, { "ucid": "21112178877250421", "idx": 31, "speaker": "customer", "start_s": 51.04, "end_s": 52.96, "text_en": "Pune, Daund, Kedgaon Chaukula.", "text_native": "पुणे, दौंड, केडगाव चौफुला." }, { "ucid": "21112178877250421", "idx": 32, "speaker": "agent", "start_s": 53.36, "end_s": 55.04, "text_en": "Pune, Daund. Do you know Marathi, sir? What is your name?", "text_native": "पुणे, दौंड. मराठी येते का सर आपणा? काय नाव आपलं?" }, { "ucid": "21112178877250421", "idx": 33, "speaker": "customer", "start_s": 55.12, "end_s": 57.28, "text_en": "Yes. Dheeraj Konde, Tirupati Traders, Pargaon.", "text_native": "हो. धीरज कोंडे, तिरुपती ट्रेडर्स, पारगाव." }, { "ucid": "21112178877250421", "idx": 34, "speaker": "agent", "start_s": 57.44, "end_s": 100.0, "text_en": "Is your name Dheeraj? Dheeraj Konde. Okay. Do you need this in primary or secondary?", "text_native": "धीरज नाव आहे का? धीरज कोंडे. ठीक आहे. हे प्रायमरी मध्ये हवं आपल्याला की सेकंडरी मध्ये?" }, { "ucid": "21112178877250421", "idx": 35, "speaker": "customer", "start_s": 100.16, "end_s": 100.64, "text_en": "What? What?", "text_native": "काय काय?" }, { "ucid": "21112178877250421", "idx": 36, "speaker": "agent", "start_s": 100.72, "end_s": 102.56, "text_en": "Which company's do you need? JSW, Tata, SAIL?", "text_native": "हे कोणत्या कंपनीचा हवं आहे? JSW, Tata, SAIL?" }, { "ucid": "21112178877250421", "idx": 37, "speaker": "customer", "start_s": 102.64, "end_s": 104.32, "text_en": "Which ones do you have? Which one can I get from you?", "text_native": "आपल्याकडे कोणतं कोणतं आहे? कोणाला भेटतं का आपल्याकडे?" }, { "ucid": "21112178877250421", "idx": 38, "speaker": "agent", "start_s": 104.4, "end_s": 107.12, "text_en": "We have all, sir. We don't do Poland. We do JSW, Tata, SAIL, we do RINL.", "text_native": "सगळे आहे सर. पोलंड नाही करत आपण. JSW, Tata, SAIL करतो, RINL करतो." }, { "ucid": "21112178877250421", "idx": 39, "speaker": "customer", "start_s": 107.2, "end_s": 108.32, "text_en": "What is your rate for SAIL, sir?", "text_native": "SAIL चा काय रेट आहे आपला सर?" }, { "ucid": "21112178877250421", "idx": 40, "speaker": "agent", "start_s": 108.4, "end_s": 109.44, "text_en": "Was this an immediate requirement?", "text_native": "Immediate requirement होती का ही?" }, { "ucid": "21112178877250421", "idx": 41, "speaker": "customer", "start_s": 109.52, "end_s": 110.4, "text_en": "No, no, not like that.", "text_native": "नाही नाही, तसं नाही काय." }, { "ucid": "21112178877250421", "idx": 42, "speaker": "agent", "start_s": 110.56, "end_s": 111.44, "text_en": "You only needed the rate?", "text_native": "फक्त रेट पाहिजे होता तुम्हाला?" }, { "ucid": "21112178877250421", "idx": 43, "speaker": "customer", "start_s": 111.52, "end_s": 115.2, "text_en": "Yes, the rate, I mean, if your and our company's rate matches, then we will buy from you only, that's what I'm saying.", "text_native": "हो रेट म्हणजे, जर तुमचं आणि आमचं कंपनीचं रेट जर मॅच झालं तर मग तुमच्याकडूनच घेऊन ना आपण, असं म्हणतोय मी." }, { "ucid": "21112178877250421", "idx": 44, "speaker": "agent", "start_s": 115.36, "end_s": 117.44, "text_en": "That delivery address of yours, Kedgaon, Rode, Pargaon. This GST number?", "text_native": "ते तुम्ही ते डिलिव्हरी ऍड्रेस केडगाव, रोडे, पारगाव. GST नंबर हा?" }, { "ucid": "21112178877250421", "idx": 45, "speaker": "customer", "start_s": 117.52, "end_s": 119.52, "text_en": "Yes, yes, this GST number. Yes. Our shop is there.", "text_native": "हा हा, GST नंबर हा. हो. शॉप आहे आपलं तिथं." }, { "ucid": "21112178877250421", "idx": 46, "speaker": "agent", "start_s": 119.6, "end_s": 122.88, "text_en": "Is it a shop? 412203. Actually, what happens is the company doesn't do business with traders, sir. Okay?", "text_native": "शॉप आहे का? 412203. Actually काय कंपनी आहे ना ट्रेडर लोकांसोबत बिझनेस नाही करत सर. ठीक आहे?" }, { "ucid": "21112178877250421", "idx": 47, "speaker": "customer", "start_s": 122.96, "end_s": 123.36, "text_en": "Isn't it?", "text_native": "नाही का?" }, { "ucid": "21112178877250421", "idx": 48, "speaker": "agent", "start_s": 123.44, "end_s": 129.2, "text_en": "Yes, I will ask once if it's possible to do it or not. If they say it's okay, we can do it, then in that case, I will send you the quotation. Okay Dheeraj sir? Our payment term is 100% advance against PI.", "text_native": "हा, मी एकदा विचारून घेतो जमेल की जमेल की नाही करायला. जर ते म्हटले की ठीक आहे करू शकतो, मग त्या केस मध्ये तुम्हाला मी कोटेशन पाठवून देईल. Okay धीरज सर? आपलं पेमेंट टर्म 100% ऍडव्हान्स असतं against PI." }, { "ucid": "21112178877250421", "idx": 49, "speaker": "customer", "start_s": 129.28, "end_s": 129.92, "text_en": "Hmm hmm hmm.", "text_native": "हं हं हं." }, { "ucid": "21112178877250421", "idx": 50, "speaker": "agent", "start_s": 130.0, "end_s": 130.56, "text_en": "Will that work?", "text_native": "चालेल ना?" }, { "ucid": "21112178877250421", "idx": 51, "speaker": "customer", "start_s": 130.64, "end_s": 131.04, "text_en": "Yes, yes.", "text_native": "हो हो." }, { "ucid": "21112178877250421", "idx": 52, "speaker": "agent", "start_s": 131.12, "end_s": 135.68, "text_en": "Okay, I will make an inquiry for SAIL once. We'll see what rate we get. But if I am giving you the quotation today, I will need the order today itself. You will have to make the payment tomorrow.", "text_native": "ठीक आहे मी एकदा SAIL ची इन्क्वायरी करून घेतो. किती काय रेट येतो बघू आपण. पण मी आज जर कोटेशन देतोय तुम्हाला, मला आजच ऑर्डर लागेल हा. उद्या पेमेंट करावा लागेल." }, { "ucid": "21112178877250421", "idx": 53, "speaker": "customer", "start_s": 136.0, "end_s": 139.2, "text_en": "Okay, then give me the quotation, sir. If the quotation... I have my own personal GST number, it's not like that.", "text_native": "ठीक आहे मला कोटेशन तर द्या ना सर तुम्ही. कोटेशन जर... माझं वैयक्तिक स्वतः GST नंबर आहे, असं काही नाहीये." }, { "ucid": "21112178877250421", "idx": 54, "speaker": "agent", "start_s": 139.36, "end_s": 139.6, "text_en": "Hmm.", "text_native": "हं." }, { "ucid": "21112178877250421", "idx": 55, "speaker": "customer", "start_s": 139.76, "end_s": 140.0, "text_en": "Yes.", "text_native": "हा." }, { "ucid": "21112178877250421", "idx": 56, "speaker": "agent", "start_s": 140.32, "end_s": 141.36, "text_en": "What is your story, I mean?", "text_native": "कसं आहे तुमचं स्टोरी म्हणजे?" }, { "ucid": "21112178877250421", "idx": 57, "speaker": "customer", "start_s": 141.44, "end_s": 143.84, "text_en": "This is my partnership firm. I also have a firm in my individual name.", "text_native": "माझं हे पार्टनरशिप फर्म आहे. माझी एक वैयक्तिक इंडिविज्युअल नावानी भी फर्म आहे." }, { "ucid": "21112178877250421", "idx": 58, "speaker": "agent", "start_s": 143.92, "end_s": 144.64, "text_en": "What is the name?", "text_native": "काय नाव आहे?" }, { "ucid": "21112178877250421", "idx": 59, "speaker": "customer", "start_s": 144.72, "end_s": 147.44, "text_en": "Dheeraj Digambar Konde, in this very name, it's in my individual name.", "text_native": "धीरज दिगंबर कोंडे, ह्याच नावे, माझं इंडिविज्युअल नावानीच आहे." }, { "ucid": "21112178877250421", "idx": 60, "speaker": "agent", "start_s": 147.52, "end_s": 150.56, "text_en": "It's in your individual name. Okay. Okay, but I'll ask once if we give to traders or not.", "text_native": "इंडिविज्युअल नावानी आहे. ओके. ठीक आहे पण मी एकदा विचारून घेतो ट्रेडर लोकांना देतो की नाही." }, { "ucid": "21112178877250421", "idx": 61, "speaker": "customer", "start_s": 150.64, "end_s": 151.12, "text_en": "Yes, yes.", "text_native": "हो हो." }, { "ucid": "21112178877250421", "idx": 62, "speaker": "agent", "start_s": 151.2, "end_s": 151.84, "text_en": "Okay, okay.", "text_native": "ओके, ओके." } ], "steps": [ { "ucid": "21112178877250421", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Your company was registered on our portal, sir.", "comment": "The agent correctly referenced the customer's prior platform activity (registration) at the start of the call." }, { "ucid": "21112178877250421", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "full", "earned": 3.0, "questions_hit": 5, "evidence": "you need TMT rods? ... 550D. ... आठ, दस, बारह, सोळा ... टोटल दस टन हो गया। डिलीवरी कहां पे है? ... Immediate requirement होती का ही?", "comment": "The agent successfully validated all 5 required fields: product/grade (TMT 550D), dimensions (8,10,12,16mm), quantity (10T), location (Pune), and timeline (not immediate)." }, { "ucid": "21112178877250421", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 3, "evidence": "और ये क्या पर्पस से, ट्रेडिंग के पर्पस से ले रहे हो आप...? ... हे कोणत्या कंपनीचा हवं आहे? JSW, Tata, SAIL? ... आपलं पेमेंट टर्म 100% ऍडव्हान्स असतं against PI. ... चालेल ना?", "comment": "The agent successfully discovered the end use (trading), discussed brands, and confirmed payment terms. However, monthly tonnage and JSW's share of wallet were not asked." }, { "ucid": "21112178877250421", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "But if I am giving you the quotation today, I will need the order today itself. You will have to make the payment tomorrow.", "comment": "Although a price wasn't given on the call, the agent committed to a quotation and clearly stated the timeline and conditions for closing the order." }, { "ucid": "21112178877250421", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "We have all, sir. We don't do Poland. We do JSW, Tata, SAIL, we do RINL.", "comment": "The agent did not pitch the entire portfolio, only listing the relevant TMT brands carried in direct response to the customer's question." } ], "objections": [], "missed_steps": [ "CL3 Discovery (5 Qs, woven naturally)" ], "objection_phrases_list": [] }