{ "ucid": "21112178877223381", "call_date": "2026-09-07", "start_time": "2026-09-07 14:40:33", "end_time": "2026-09-07 14:42:19", "duration_sec": 106, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "Interested", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA56696a93e97e0a9a308a839113ef45d6.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 728, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178877223381__DIA56696a93e97e0a9a308a839113ef45d6.mp3", "audio_bytes": 264816, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 88.272, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[3s] UNKNOWN: Hello? Hello? (हॅलो? हॅलो?)\n[4s] AGENT: Yogesh ji, good afternoon, I'm Ronak Mehta speaking from JSW One. Do you have any material requirement right now? (योगेश जी, गुड आफ्टरनून, रोनक मेहता बात कर रहा हूं JSW One से। कुछ मटेरियल रिक्वायरमेंट है अभी?)\n[8s] CUSTOMER: Yes sir, in your app, I was checking your app, that's why I had put something in. (हां सर, आपका ऍप में, आपका ऍप में चेक कर रहा था, इसके लिए मैंने वो डाला था कुछ।)\n[11s] AGENT: Yes, yes, what do you need in material? (जी जी, आपको क्या क्या चाहिए आपको मटेरियल में?)\n[13s] CUSTOMER: No sir, I buy JSW's cement. (नहीं सर, मैं सीमेंट लेता हूं JSW का।)\n[15s] AGENT: JSW's cement? Okay. Sir, right now, for now, I am from the T- I mean, the steel team. Okay? I will give your number to the cement team. Okay? They will connect with you. But do you deal in steel right now? In HR, CR, in TMT bars? (JSW का सीमेंट? ओके। सर अभी तो फिलहाल मैं तो टी मतलब स्टील टीम से हूं। ओके? मैं आपका नंबर दे देता हूं सीमेंट टीम के पास। ओके? वो आपको कनेक्ट करेंगे। बट अभी स्टील में कुछ डील करते हैं आप? HR, CR में, TMT bars में?)\n[24s] CUSTOMER: No, I keep TMT bars, but right now I have another, Metrol company's, ongoing. (नहीं, TMT bar मैं रखता हूं, लेकिन मेरे पास अभी दूसरे Metrol कंपनी का चालू है।)\n[28s] AGENT: I see. Do you have any requirement for TMT bars right now? (अच्छा। TMT bar में कुछ रिक्वायरमेंट है अभी?)\n[30s] CUSTOMER: No, not right now, not for now. (नहीं, अभी नहीं, फिलहाल नहीं है।)\n[31s] AGENT: I see. And when you do, which brand do you deal in for TMT? So I can keep you in follow-up then. (अच्छा। और करते हैं तो कौनसे ब्रांड में करते हो आप TMT के? मैं आपको फिर रखूं फिर फॉलो अप में।)\n[34s] CUSTOMER: Metrol, I deal in Metrol, in Metrol. (Metrol, Metrol में करता हूं, Metrol में।)\n[36s] AGENT: Is this brand primary or secondary? The make? (ये प्राइमरी या सेकेंडरी है ब्रांड? मेक?)\n[38s] CUSTOMER: It's from Jalna. (जालना से है वो।)\n[39s] AGENT: Huh? (हां?)\n[40s] CUSTOMER: Jalna, Jalna. (जालना, जालना।)\n[41s] AGENT: Jalna. No, no, I mean, do you take primary, primary, or do you take secondary quality? (जालना। नहीं नहीं, मतलब ये आप प्राइमरी, प्राइमरी लेते हो, सेकेंडरी लेते हो क्वालिटी?)\n[44s] CUSTOMER: No, I take primary. (नहीं, प्राइमरी लेता हूं।)\n[45s] AGENT: Primary. Then I can give you JSW Neo Steel in the future. (प्राइमरी। तो मैं आपको JSW Neo Steel का दे सकता हूं फ्यूचर में।)\n[48s] CUSTOMER: Okay, we'll do it, we'll do that too, sir. (ठीक है ना, करेंगे, वो भी करेंगे सर अपन।)\n[49s] AGENT: Okay. Okay, fine. (ठीक है। ओके, फाइन।)\n[50s] CUSTOMER: Do the cement thing for now, I'll do that, sir, okay, yours. (वो सीमेंट का कर दो अभी फिलहाल, वो करता हूं मैं सर, ठीक है आपका।)\n[52s] AGENT: Okay. (ठीक है।)\n[53s] CUSTOMER: Thank you. (थैंक यू।)\n[54s] AGENT: Okay, okay. (ओके, ओके।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 24, "connected": 1, "audio_notes": "clear: There is some background chatter, but it does not significantly impede transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "24 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]", "pitch_coaching_note": "When a call comes from the platform, open by acknowledging their submission, for example: 'I see you've raised a requirement on our app...'. This avoids making the customer repeat themselves.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "cement", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer submitted a requirement on the app for JSW Cement. The agent, from the steel team, correctly identified the product mismatch and offered to transfer the lead to the cement team. The agent then probed for a steel requirement, found the customer deals in TMT bars (currently using a competitor), and positioned JSW Neo Steel for future needs before ending the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Rep opened with a generic question, forcing the customer to state they had already used the app.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call immediately pivoted to a product mismatch (cement), so no steel requirement fields were revalidated.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Rep asked about the current brand for TMT, but did not cover any other discovery questions.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Customer had no immediate steel requirement, so no price or timeline was discussed or committed.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Then I can give you JSW Neo Steel in the future.\", \"comment\": \"After discovering the customer uses TMT, the rep correctly focused only on that product and did not pitch the full portfolio.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a call comes from the platform, open by acknowledging their submission, for example: 'I see you've raised a requirement on our app...'. This avoids making the customer repeat themselves.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"cement\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer submitted a requirement on the app for JSW Cement. The agent, from the steel team, correctly identified the product mismatch and offered to transfer the lead to the cement team. The agent then probed for a steel requirement, found the customer deals in TMT bars (currently using a competitor), and positioned JSW Neo Steel for future needs before ending the call.\"}", "error": null, "latency_ms": 40678, "input_tokens": 3565, "output_tokens": 656, "created_at": "2026-09-25 11:25:26", "sentiment": "neutral", "sentiment_score": 0.108, "sentiment_confidence": "high", "pos": 6, "neg": 11, "lex_hits": 15, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.62, "agent_talk_sec": 26.9, "customer_talk_sec": 16.5, "dead_air_sec": 62.6, "longest_monologue_sec": 8.5, "agent_wpm": 341.3, "interruptions": 0, "agent_turns": 12, "customer_turns": 11, "discovery_qs": 13, "words_agent": 153, "words_customer": 83, "monologue_heavy": 0, "turns": [ { "ucid": "21112178877223381", "idx": 0, "speaker": "unknown", "start_s": 2.98, "end_s": 3.81, "text_en": "Hello? Hello?", "text_native": "हॅलो? हॅलो?" }, { "ucid": "21112178877223381", "idx": 1, "speaker": "agent", "start_s": 4.018, "end_s": 7.818, "text_en": "Yogesh ji, good afternoon, I'm Ronak Mehta speaking from JSW One. Do you have any material requirement right now?", "text_native": "योगेश जी, गुड आफ्टरनून, रोनक मेहता बात कर रहा हूं JSW One से। कुछ मटेरियल रिक्वायरमेंट है अभी?" }, { "ucid": "21112178877223381", "idx": 2, "speaker": "customer", "start_s": 8.128, "end_s": 11.018, "text_en": "Yes sir, in your app, I was checking your app, that's why I had put something in.", "text_native": "हां सर, आपका ऍप में, आपका ऍप में चेक कर रहा था, इसके लिए मैंने वो डाला था कुछ।" }, { "ucid": "21112178877223381", "idx": 3, "speaker": "agent", "start_s": 11.298, "end_s": 12.788, "text_en": "Yes, yes, what do you need in material?", "text_native": "जी जी, आपको क्या क्या चाहिए आपको मटेरियल में?" }, { "ucid": "21112178877223381", "idx": 4, "speaker": "customer", "start_s": 13.328, "end_s": 14.888, "text_en": "No sir, I buy JSW's cement.", "text_native": "नहीं सर, मैं सीमेंट लेता हूं JSW का।" }, { "ucid": "21112178877223381", "idx": 5, "speaker": "agent", "start_s": 15.418, "end_s": 23.888, "text_en": "JSW's cement? Okay. Sir, right now, for now, I am from the T- I mean, the steel team. Okay? I will give your number to the cement team. Okay? They will connect with you. But do you deal in steel right now? In HR, CR, in TMT bars?", "text_native": "JSW का सीमेंट? ओके। सर अभी तो फिलहाल मैं तो टी मतलब स्टील टीम से हूं। ओके? मैं आपका नंबर दे देता हूं सीमेंट टीम के पास। ओके? वो आपको कनेक्ट करेंगे। बट अभी स्टील में कुछ डील करते हैं आप? HR, CR में, TMT bars में?" }, { "ucid": "21112178877223381", "idx": 6, "speaker": "customer", "start_s": 24.228, "end_s": 27.328, "text_en": "No, I keep TMT bars, but right now I have another, Metrol company's, ongoing.", "text_native": "नहीं, TMT bar मैं रखता हूं, लेकिन मेरे पास अभी दूसरे Metrol कंपनी का चालू है।" }, { "ucid": "21112178877223381", "idx": 7, "speaker": "agent", "start_s": 27.698, "end_s": 29.328, "text_en": "I see. Do you have any requirement for TMT bars right now?", "text_native": "अच्छा। TMT bar में कुछ रिक्वायरमेंट है अभी?" }, { "ucid": "21112178877223381", "idx": 8, "speaker": "customer", "start_s": 29.588, "end_s": 30.788, "text_en": "No, not right now, not for now.", "text_native": "नहीं, अभी नहीं, फिलहाल नहीं है।" }, { "ucid": "21112178877223381", "idx": 9, "speaker": "agent", "start_s": 31.188, "end_s": 34.288, "text_en": "I see. And when you do, which brand do you deal in for TMT? So I can keep you in follow-up then.", "text_native": "अच्छा। और करते हैं तो कौनसे ब्रांड में करते हो आप TMT के? मैं आपको फिर रखूं फिर फॉलो अप में।" }, { "ucid": "21112178877223381", "idx": 10, "speaker": "customer", "start_s": 34.418, "end_s": 36.118, "text_en": "Metrol, I deal in Metrol, in Metrol.", "text_native": "Metrol, Metrol में करता हूं, Metrol में।" }, { "ucid": "21112178877223381", "idx": 11, "speaker": "agent", "start_s": 36.418, "end_s": 37.818, "text_en": "Is this brand primary or secondary? The make?", "text_native": "ये प्राइमरी या सेकेंडरी है ब्रांड? मेक?" }, { "ucid": "21112178877223381", "idx": 12, "speaker": "customer", "start_s": 38.318, "end_s": 39.018, "text_en": "It's from Jalna.", "text_native": "जालना से है वो।" }, { "ucid": "21112178877223381", "idx": 13, "speaker": "agent", "start_s": 39.218, "end_s": 39.418, "text_en": "Huh?", "text_native": "हां?" }, { "ucid": "21112178877223381", "idx": 14, "speaker": "customer", "start_s": 39.818, "end_s": 40.418, "text_en": "Jalna, Jalna.", "text_native": "जालना, जालना।" }, { "ucid": "21112178877223381", "idx": 15, "speaker": "agent", "start_s": 40.718, "end_s": 43.318, "text_en": "Jalna. No, no, I mean, do you take primary, primary, or do you take secondary quality?", "text_native": "जालना। नहीं नहीं, मतलब ये आप प्राइमरी, प्राइमरी लेते हो, सेकेंडरी लेते हो क्वालिटी?" }, { "ucid": "21112178877223381", "idx": 16, "speaker": "customer", "start_s": 43.518, "end_s": 44.418, "text_en": "No, I take primary.", "text_native": "नहीं, प्राइमरी लेता हूं।" }, { "ucid": "21112178877223381", "idx": 17, "speaker": "agent", "start_s": 44.618, "end_s": 47.018, "text_en": "Primary. Then I can give you JSW Neo Steel in the future.", "text_native": "प्राइमरी। तो मैं आपको JSW Neo Steel का दे सकता हूं फ्यूचर में।" }, { "ucid": "21112178877223381", "idx": 18, "speaker": "customer", "start_s": 47.518, "end_s": 48.918, "text_en": "Okay, we'll do it, we'll do that too, sir.", "text_native": "ठीक है ना, करेंगे, वो भी करेंगे सर अपन।" }, { "ucid": "21112178877223381", "idx": 19, "speaker": "agent", "start_s": 49.118, "end_s": 49.818, "text_en": "Okay. Okay, fine.", "text_native": "ठीक है। ओके, फाइन।" }, { "ucid": "21112178877223381", "idx": 20, "speaker": "customer", "start_s": 50.318, "end_s": 52.318, "text_en": "Do the cement thing for now, I'll do that, sir, okay, yours.", "text_native": "वो सीमेंट का कर दो अभी फिलहाल, वो करता हूं मैं सर, ठीक है आपका।" }, { "ucid": "21112178877223381", "idx": 21, "speaker": "agent", "start_s": 52.418, "end_s": 52.718, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178877223381", "idx": 22, "speaker": "customer", "start_s": 53.018, "end_s": 53.418, "text_en": "Thank you.", "text_native": "थैंक यू।" }, { "ucid": "21112178877223381", "idx": 23, "speaker": "agent", "start_s": 54.318, "end_s": 55.118, "text_en": "Okay, okay.", "text_native": "ओके, ओके।" } ], "steps": [ { "ucid": "21112178877223381", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Rep opened with a generic question, forcing the customer to state they had already used the app." }, { "ucid": "21112178877223381", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call immediately pivoted to a product mismatch (cement), so no steel requirement fields were revalidated." }, { "ucid": "21112178877223381", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "Rep asked about the current brand for TMT, but did not cover any other discovery questions." }, { "ucid": "21112178877223381", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Customer had no immediate steel requirement, so no price or timeline was discussed or committed." }, { "ucid": "21112178877223381", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Then I can give you JSW Neo Steel in the future.", "comment": "After discovering the customer uses TMT, the rep correctly focused only on that product and did not pitch the full portfolio." } ], "objections": [], "missed_steps": [ "CL1 Opener acknowledges platform submission", "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [] }