Call 21112178876556521 2026-09-07 · sudeeps · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: The call contains significant code-mixing between Hindi and English, particularly for business and technical terms.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead using a generic 'follow-up call' reason.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was performed, and consequently no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
This is Mustakim speaking, sir, from JSW One.
Qualify
Just we wanted to understand, is there any immediate planning for HR material, sir?
Summary
The agent contacted a lead in Mumbai regarding HR material. The customer stated they had no immediate requirement and could not provide a future timeline. The agent did not attempt any discovery or pitch any value, and subsequently ended the call.
Coaching
When a customer says they have no immediate requirement, pivot to discovery questions about their typical business (e.g., 'Understood, so for future reference, what do you manufacture?') to build a profile instead of ending the call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | This is Mustakim speaking, sir, from JSW One. Agent greeted, used the customer's name, and identified themself and the company. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead using a generic 'follow-up call' reason. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Just we wanted to understand, is there any immediate planning for HR material, sir? Agent successfully asked if there was a current requirement for the target material. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent ended the call with 'thank you' without securing a specific callback date or other committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.743 heavy | 13.3s | 4.6s | 37.1s | 6.4s | 324.8 | 0 | 6 | 5 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello
हॅलो
agent
1.0s
Hello
हॅलो
agent
1.7s
Yes, Mr. Jainam?
हां मिस्टर जैनम?
customer
2.6s
Yes, tell me.
हां बोलिए।
agent
3.1s
This is Mustakim speaking, sir, from JSW One.
मुस्तकीम बोल रहा हूं सर JSW One से।
customer
5.0s
Yes, tell me.
हां बोलिए।
agent
5.6s
Uh, your company was registered on our portal for this Mumbai location. We are making a follow-up call regarding your steel procurement. Just we wanted to understand, is there any immediate planning for HR material, sir?
अह ये आपका कंपनी रजिस्टर्ड था तो पोर्टल पर हमारे for this Mumbai location. आपके steel procurement को लेके follow up call कर रहे हैं। Just we are wanted to understand अभी कुछ immediate planning है सर HR material में?
customer
12.4s
No, sir.
नहीं सर।
agent
13.2s
No requirement right now? Okay. By when will it come, any tentative date?
Requirement नहीं है अभी आपका? Okay. कब तक आ जाएगा any tentative date?
customer
15.7s
There's no clarity in that, sir, the work can come up anytime, it's like that.
उसमें कुछ clarity नहीं रहता है सर, कभी भी काम आ सकता है, वैसा है।
agent
18.5s
Okay, okay, okay, okay. Understood. Alright, sir. Okay, thank you.
Okay, okay, okay, okay. समझ गया। ठीक है सर। चलो, thank you.