{ "ucid": "21112178876556521", "call_date": "2026-09-07", "start_time": "2026-09-07 12:49:25", "end_time": "2026-09-07 12:50:20", "duration_sec": 55, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1ca97738606620faefaaa07413f7f577.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 735, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178876556521__DIA1ca97738606620faefaaa07413f7f577.mp3", "audio_bytes": 109512, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 36.504, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello (हॅलो)\n[1s] AGENT: Hello (हॅलो)\n[2s] AGENT: Yes, Mr. Jainam? (हां मिस्टर जैनम?)\n[3s] CUSTOMER: Yes, tell me. (हां बोलिए।)\n[3s] AGENT: This is Mustakim speaking, sir, from JSW One. (मुस्तकीम बोल रहा हूं सर JSW One से।)\n[5s] CUSTOMER: Yes, tell me. (हां बोलिए।)\n[6s] AGENT: Uh, your company was registered on our portal for this Mumbai location. We are making a follow-up call regarding your steel procurement. Just we wanted to understand, is there any immediate planning for HR material, sir? (अह ये आपका कंपनी रजिस्टर्ड था तो पोर्टल पर हमारे for this Mumbai location. आपके steel procurement को लेके follow up call कर रहे हैं। Just we are wanted to understand अभी कुछ immediate planning है सर HR material में?)\n[12s] CUSTOMER: No, sir. (नहीं सर।)\n[13s] AGENT: No requirement right now? Okay. By when will it come, any tentative date? (Requirement नहीं है अभी आपका? Okay. कब तक आ जाएगा any tentative date?)\n[16s] CUSTOMER: There's no clarity in that, sir, the work can come up anytime, it's like that. (उसमें कुछ clarity नहीं रहता है सर, कभी भी काम आ सकता है, वैसा है।)\n[19s] AGENT: Okay, okay, okay, okay. Understood. Alright, sir. Okay, thank you. (Okay, okay, okay, okay. समझ गया। ठीक है सर। चलो, thank you.)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 11, "connected": 1, "audio_notes": "clear: The call contains significant code-mixing between Hindi and English, particularly for business and technical terms.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "11 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer says they have no immediate requirement, pivot to discovery questions about their typical business (e.g., 'Understood, so for future reference, what do you manufacture?') to build a profile instead of ending the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a lead in Mumbai regarding HR material. The customer stated they had no immediate requirement and could not provide a future timeline. The agent did not attempt any discovery or pitch any value, and subsequently ended the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"This is Mustakim speaking, sir, from JSW One.\", \"comment\": \"Agent greeted, used the customer's name, and identified themself and the company.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a supply or price hook, instead using a generic 'follow-up call' reason.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked zero discovery questions about the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Just we wanted to understand, is there any immediate planning for HR material, sir?\", \"comment\": \"Agent successfully asked if there was a current requirement for the target material.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent ended the call with 'thank you' without securing a specific callback date or other committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no immediate requirement, pivot to discovery questions about their typical business (e.g., 'Understood, so for future reference, what do you manufacture?') to build a profile instead of ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead in Mumbai regarding HR material. The customer stated they had no immediate requirement and could not provide a future timeline. The agent did not attempt any discovery or pitch any value, and subsequently ended the call.\"}", "error": null, "latency_ms": 31725, "input_tokens": 2927, "output_tokens": 701, "created_at": "2026-09-25 11:25:40", "sentiment": "negative", "sentiment_score": -0.3, "sentiment_confidence": "high", "pos": 0, "neg": 1, "lex_hits": 2, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.743, "agent_talk_sec": 13.3, "customer_talk_sec": 4.6, "dead_air_sec": 37.1, "longest_monologue_sec": 6.4, "agent_wpm": 324.8, "interruptions": 0, "agent_turns": 6, "customer_turns": 5, "discovery_qs": 4, "words_agent": 72, "words_customer": 24, "monologue_heavy": 1, "turns": [ { "ucid": "21112178876556521", "idx": 0, "speaker": "customer", "start_s": 0.21, "end_s": 0.75, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178876556521", "idx": 1, "speaker": "agent", "start_s": 1.0, "end_s": 1.33, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178876556521", "idx": 2, "speaker": "agent", "start_s": 1.68, "end_s": 2.34, "text_en": "Yes, Mr. Jainam?", "text_native": "हां मिस्टर जैनम?" }, { "ucid": "21112178876556521", "idx": 3, "speaker": "customer", "start_s": 2.58, "end_s": 2.97, "text_en": "Yes, tell me.", "text_native": "हां बोलिए।" }, { "ucid": "21112178876556521", "idx": 4, "speaker": "agent", "start_s": 3.09, "end_s": 4.68, "text_en": "This is Mustakim speaking, sir, from JSW One.", "text_native": "मुस्तकीम बोल रहा हूं सर JSW One से।" }, { "ucid": "21112178876556521", "idx": 5, "speaker": "customer", "start_s": 4.98, "end_s": 5.4, "text_en": "Yes, tell me.", "text_native": "हां बोलिए।" }, { "ucid": "21112178876556521", "idx": 6, "speaker": "agent", "start_s": 5.61, "end_s": 12.0, "text_en": "Uh, your company was registered on our portal for this Mumbai location. We are making a follow-up call regarding your steel procurement. Just we wanted to understand, is there any immediate planning for HR material, sir?", "text_native": "अह ये आपका कंपनी रजिस्टर्ड था तो पोर्टल पर हमारे for this Mumbai location. आपके steel procurement को लेके follow up call कर रहे हैं। Just we are wanted to understand अभी कुछ immediate planning है सर HR material में?" }, { "ucid": "21112178876556521", "idx": 7, "speaker": "customer", "start_s": 12.42, "end_s": 12.9, "text_en": "No, sir.", "text_native": "नहीं सर।" }, { "ucid": "21112178876556521", "idx": 8, "speaker": "agent", "start_s": 13.23, "end_s": 15.27, "text_en": "No requirement right now? Okay. By when will it come, any tentative date?", "text_native": "Requirement नहीं है अभी आपका? Okay. कब तक आ जाएगा any tentative date?" }, { "ucid": "21112178876556521", "idx": 9, "speaker": "customer", "start_s": 15.66, "end_s": 18.42, "text_en": "There's no clarity in that, sir, the work can come up anytime, it's like that.", "text_native": "उसमें कुछ clarity नहीं रहता है सर, कभी भी काम आ सकता है, वैसा है।" }, { "ucid": "21112178876556521", "idx": 10, "speaker": "agent", "start_s": 18.51, "end_s": 20.82, "text_en": "Okay, okay, okay, okay. Understood. Alright, sir. Okay, thank you.", "text_native": "Okay, okay, okay, okay. समझ गया। ठीक है सर। चलो, thank you." } ], "steps": [ { "ucid": "21112178876556521", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "This is Mustakim speaking, sir, from JSW One.", "comment": "Agent greeted, used the customer's name, and identified themself and the company." }, { "ucid": "21112178876556521", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not lead with a supply or price hook, instead using a generic 'follow-up call' reason." }, { "ucid": "21112178876556521", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent asked zero discovery questions about the customer's business, volume, or current suppliers." }, { "ucid": "21112178876556521", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was performed, and consequently no USPs were pitched." }, { "ucid": "21112178876556521", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Just we wanted to understand, is there any immediate planning for HR material, sir?", "comment": "Agent successfully asked if there was a current requirement for the target material." }, { "ucid": "21112178876556521", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent ended the call with 'thank you' without securing a specific callback date or other committed next step." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }