Call 21112178876549922 2026-09-07 · Sajal Bhaskar · 5:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 74 turns, clean transcript (0% inaudible) | Hindi | 74 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription reliability.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +12/−4
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening with a direct question about the customer's requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Pitch (2-3 USPs)
The agent did not pitch any USPs. When faced with a price objection, the agent only defended the market rate instead of using a relevant USP.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
price
CUSTOMER: No, 65,500 will be too much. I needed it up to 64.
did well
Discovery (6 Qs)
AGENT: what is your nature of business in AV Technocrats? What do you do? ... What is your quantity in AV Technocrats? ... Which brand do you take, si
Qualify
AGENT: E350 BR and what do you call it, uh, what will be the thickness and all, sir? ... Need it in Pune. ... What is your quantity in AV Technocrats?
Summary
The customer, a shed fabricator, proactively asked for the price on a 100-ton requirement for E350 BR in Pune. The agent quoted a rate the customer found too high. The agent gathered most of the requirement details and handled the price objection by referencing market trends. The call ended with the agent committing to call back the same day with a final price.
Coaching
When the customer objects on price, use the 'all-inclusive landed cost' USP to reframe the value instead of just stating that market rates are high.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Uh sir, is there any requirement for mild steel in AV Technocrat right now? The agent did not ask for permission to speak, jumping directly into a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead opening with a direct question about the customer's requirement. |
| SL3 Discovery (6 Qs) | 2 | full | 5 | 2.0 | AGENT: what is your nature of business in AV Technocrats? What do you do? ... What is your quantity in AV Technocrats? ... Which brand do you take, sir, by the way? ... And payment terms... hello? The agent successfully asked 5 out of 6 discovery questions, covering business nature, application, quantity, brands, and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs. When faced with a price objection, the agent only defended the market rate instead of using a relevant USP. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: E350 BR and what do you call it, uh, what will be the thickness and all, sir? ... Need it in Pune. ... What is your quantity in AV Technocrats? ... 100 tons. The agent confirmed a current requirement and captured the grade (E350 BR), thickness (up to 12mm), quantity (100 tons), and location (Pune). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: Okay, I'll check once and then tell you today itself. If it's possible, we'll close it today itself. The agent set a clear next step of checking the price and calling back the same day, which the customer agreed to. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | CUSTOMER: No, 65,500 will be too much. I needed it up to 64. |
AGENT: Sir, whatever the rate is in the market, anyway the rate has boomed, you already know that, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.689 | 91.1s | 41.2s | 168.7s | 15.0s | 327.3 | 0 | 42 | 32 | 27 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.1s
Hello, am I speaking with AV Technocrats?
हेलो ये AV Technocrats से बात कर रहे हैं?
customer
7.2s
Yes, speaking.
हां बात करो।
agent
8.2s
I was calling from JSW One, sir, hello.
JSW One से बात कर रहा था सर, नमस्कार।
customer
10.2s
Hello, tell me.
नमस्कार, बोलिए।
agent
11.3s
Uh sir, is there any requirement for mild steel in AV Technocrat right now? You've been registered for a long time, nothing has come up yet. Maybe you take HR.
अ सर ये AV Technocrat में कुछ सर requirement है अभी mild steel का? काफी टाइम से registered है, कुछ अभी आया नहीं है। शायद आप HR लेते हैं।
customer
15.7s
Yes, we do take it. But even if I gave it to someone, Amar would also talk, right? Your guy named Amar. What is the current rate for JSW?
हां ले लेते हैं। लेकिन अभी किसीको भी दिया तो अमर भी बात करे ना, आपके अमर बंदा करके। क्या rate चल रहा है अभी JSW का?
agent
19.9s
Umm, for JSW, sir, I have a two-day-old rate, from Saturday.
उम्म JSW का तो सर मेरे पास अभी दो दिन पुराना rate है, Saturday का।
customer
23.2s
What is the rate? For E350 BR?
क्या rate है? E350 BR का?
agent
24.4s
I'll tell you, I'll tell you.
बताता हूं, बताता हूं।
customer
25.3s
Up to 12 mm.
12 mm तक।
agent
27.2s
E350 BR and what do you call it, uh, what will be the thickness and all, sir?
E350 BR और क्या कहते हैं, अ thickness वगेरा क्या रहेगा सर?
customer
30.1s
It will be up to 12 mm, different thick... give me for thickness up to 12 mm.
12 mm तक रहेगा, अलग अलग thick 12 mm तक का thickness का दे दो।
agent
33.6s
One second.
एक सेकंड।
agent
41.4s
Which brand do you take, sir, by the way? In SAIL, in HR, which one do you take? Oh sorry, in SAIL or in JSW?
आप कौनसे brand में लेते हो सर by the way? SAIL में, HR में, किस में लेते हो आप? वो sorry, SAIL में या फिर JSW में?
customer
45.5s
JSW, whatever JSW is there will work for me. I need E350 BR.
JSW, JSW जो भी रहेगा चलेगा मुझे। E350 BR चाहिए मुझे।
agent
48.1s
Uh sir, two-three days ago, the rate was 62.
अ सर अभी दो-तीन दिन पहले तो 62 का rate चल रहा था।
customer
50.9s
62?
agent
51.8s
Yes, the rate was 62, sir, two-three days ago.
हां, 62 का rate चल रहा था सर दो-तीन दिन पहले तो।
customer
54.3s
Are you saying 250 or 350?
आप 250 बोल रहे की 350 बोल रहे?
agent
55.7s
I am saying E250, sir.
E250 बोल रहा हूं सर।
customer
57.2s
Tell me for 350.
350 बताइए ना मेरेको।
agent
58.4s
In E350?
E350 में?
customer
59.5s
Yes.
हां।
agent
60.1s
In E350, sir, that's 60... you can consider it around 65,500.
E350 में सर वो 60 65,500 के around आप मान लो।
customer
64.1s
No, 65,500 will be too much. I needed it up to 64.
नहीं 65,500 तो बहुत हो जाएगा। वो 64 तक मुझे चाहिए था।
agent
66.7s
Sir, whatever the rate is in the market, anyway the rate has boomed, you already know that, sir.
सर जो market में जो rate चल रहा है, वैसे भी rate तो boom हो ही गया, आपको पता ही है सर।
customer
70.6s
Hmm.
हम्म।
agent
71.4s
Right? So tell me according to the market rate, I will tell you according to that only, right?
है ना? तो जो market में rate चल रहा उस हिसाब से बताओ, उसी हिसाब से बताऊंगा ना मैं।
customer
74.6s
Hmm.
हम्म।
agent
75.3s
I can't reduce it by even one rupee now, sir.
अभी मैं एक रुपए कम थोड़ी ना करके दे दूंगा सर।
customer
77.7s
Hmm.
हम्म।
agent
78.8s
So you tell me, sir, I mean, you can get the know-how of the market rate, sir, what's the rate for E350.
तो आप बताओ सर, मतलब आप एक बार know-how कर लो सर market का rate का, E350 में कितना चल रहा है।
customer
82.1s
What's happening with the rate? I mean, what do you think, will the rate increase, or will it decrease?
क्या चल रहा है rate का? मतलब क्या लग रहा है तुमको rate बढ़ेगा, minus होगा क्या?
agent
84.8s
Sir, we have bookings going on till October, because the rate has increased by up to eight rupees.
सर हमारे पास ना October तक की booking चल रही है, क्योंकि rate आठ रुपए तक बढ़ गया है।
agent
88.8s
And it will increase further.
और बढ़ेगा भी आगे।
customer
89.7s
Don't you take bookings?
Booking नहीं लेते क्या आप?
agent
91.0s
We do take bookings.
Booking लेते हैं।
customer
92.2s
Okay, okay. How much amount is required for booking?
अच्छा अच्छा। Booking के लिए कितना amount लगता है?
agent
95.2s
The thing is that, uh, it depends on the plant, right? Whether it's from the plant or retail.
मतलब ये है की, अ मतलब plant depend करता है ना? Plant का है की retail का है।
agent
99.2s
Because the plant's booking... the booking will be, like when we issue a PI from the plant, the rate from the plant and all, that is valid for 15 days. For 15-20 days.
क्योंकि plant का जो booking booking रहेगा वो तो फिर जैसे plant का जो अपन PI निकालते हैं, plant से जो rate वगेरा होता है, वो तो फिर पंद्रह दिन तक valid रहता है। पंद्रह-बीस दिन तक।
agent
106.5s
And retail market is changing every day. So it depends on the quantity, sir.
और retail का तो हर दिन change ही हो रहा है market। तो quantity पे depend करता है सर।
agent
109.7s
What is your quantity in AV Technocrats?
आपका कितना quantity है AV Technocrats में?
customer
111.6s
It's 100 tons.
100 ton है।
agent
112.7s
100 tons. And, I mean, what is your nature of business in AV Technocrats? What do you do?
100 tons. और मतलब आपका ये AV Technocrats में nature of business क्या है? आप करते क्या हैं?
customer
116.0s
We only do fabrication for sheds.
Fabrication ही करते हैं हम लोग shed के।
agent
118.4s
Shed?
customer
119.6s
Hmm.
हम्म।
agent
120.4s
For what? I mean, in a warehouse?
किस चीज का? मतलब warehouse में?
customer
122.1s
The entire warehouse.
पूरा warehouse।
agent
123.4s
Okay, shed. So in that, you must be needing things other than HR as well, right?
अच्छा shed। तो उसमें तो आपको HR के अलावा भी चीजें लगती होंगी, right?
customer
126.3s
Yes, absolutely.
लगती है ना बिल्कुल।
agent
127.8s
Hmm hmm. So right now, what is your current requirement for HR in tons? So if I tell you according to that, can we close it today?
हम्म हम्म। तो अभी तो HR का आपको currently कितना tons का requirement है? तो अगर मैं उस हिसाब से बताऊं, आज close कर सकते हैं क्या?
customer
131.5s
It's for 100 tons.
100 ton का है।
agent
132.6s
Will you close for 100 tons today itself, sir?
100 ton का आज ही close करोगे क्या सर?
customer
134.6s
Tell me the rate, what will be the best rate?
Rate बताओ, best rate क्या रहेगा?
agent
136.5s
The base rate for E250, I already told you.
Base rate तो E250 का तो मैंने बताया ही था आपको।
agent
139.0s
I will check that once.
वो मैं एक बार देख लूंगा।
agent
140.4s
Sir, can you send me the complete requirement once? On my WhatsApp?
एक बार सर आप मेरेको requirement भेज सकते हो complete? मेरेको WhatsApp पे?
customer
142.7s
I can send it, I am outside. If you just tell me the rate, I can send it. I can take you on conference like that.
भेज सकते हैं, मैं बाहर हूं। मेरेको खाली rate बोल देंगे तो मैं भेज सकता हूं। ऐसा मैं conference पे ले सकता हूं।
agent
146.1s
You tell me the SKU, I'll note it down.
आप मेरेको SKU बताओ, मैं note कर लेता हूं।
customer
148.4s
No, don't note it down. Just tell me approximately if it's possible or not, then we'll just close it. Because your time won't be wasted, and my time won't be wasted either.
नहीं, note मत करो। मेरेको लगभ बताओ होता है नहीं होता है, फिर close करेंगे खाली। क्योंकि time आपका भी नहीं waste, मेरा भी नहीं waste।
agent
152.4s
So, from 2.5 to 12 in the E350 segment, you need the rate... the rate, right?
तो ढाई से बारह का E350 segment में rate rate चाहिए ना आपको?
customer
155.0s
Yes, in E350, yes.
हां, E350 में, हां।
agent
156.3s
Right? And what do you call it, okay.
है ना? और क्या कहते हैं, अच्छा।
agent
158.4s
Need it in Pune.
Pune में चाहिए।
customer
159.5s
Okay.
agent
160.5s
Hmm.
हम्म।
agent
161.7s
Okay, I'll check once and then tell you today itself. If it's possible, we'll close it today itself.
ठीक है, मैं एक बार check करके फिर आपको आज के आज बता देता हूं। अगर possible रहा तो आज ही close कर देंगे।
customer
165.5s
Okay, tell me.
ठीक है, बताइए।
agent
167.0s
Okay? And payment terms... hello?
ठीक है? और payment terms... हेलो?
customer
168.7s
It will be 100% advance from your side.
100% advance रहेगा आपका।
agent
170.2s
It will be advance, right, against the PI? Okay.
Advance रहेगा ना, PI के against? Okay.
agent
172.8s
Okay sir, then. I'll tell you.
Okay sir, फिर। बताता हूं।
customer
174.8s
Okay.
ठीक है।