{
  "ucid": "21112178876549922",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 12:48:19",
  "end_time": "2026-09-07 12:53:20",
  "duration_sec": 301,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA726681d70376bb5386e29ecce7ac38c3.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 736,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178876549922__DIA726681d70376bb5386e29ecce7ac38c3.mp3",
  "audio_bytes": 810432,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 270.144,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] AGENT: Hello, am I speaking with AV Technocrats?   (हेलो ये AV Technocrats से बात कर रहे हैं?)\n[7s] CUSTOMER: Yes, speaking.   (हां बात करो।)\n[8s] AGENT: I was calling from JSW One, sir, hello.   (JSW One से बात कर रहा था सर, नमस्कार।)\n[10s] CUSTOMER: Hello, tell me.   (नमस्कार, बोलिए।)\n[11s] AGENT: Uh sir, is there any requirement for mild steel in AV Technocrat right now? You've been registered for a long time, nothing has come up yet. Maybe you take HR.   (अ सर ये AV Technocrat में कुछ सर requirement है अभी mild steel का? काफी टाइम से registered है, कुछ अभी आया नहीं है। शायद आप HR लेते हैं।)\n[16s] CUSTOMER: Yes, we do take it. But even if I gave it to someone, Amar would also talk, right? Your guy named Amar. What is the current rate for JSW?   (हां ले लेते हैं। लेकिन अभी किसीको भी दिया तो अमर भी बात करे ना, आपके अमर बंदा करके। क्या rate चल रहा है अभी JSW का?)\n[20s] AGENT: Umm, for JSW, sir, I have a two-day-old rate, from Saturday.   (उम्म JSW का तो सर मेरे पास अभी दो दिन पुराना rate है, Saturday का।)\n[23s] CUSTOMER: What is the rate? For E350 BR?   (क्या rate है? E350 BR का?)\n[24s] AGENT: I'll tell you, I'll tell you.   (बताता हूं, बताता हूं।)\n[25s] CUSTOMER: Up to 12 mm.   (12 mm तक।)\n[27s] AGENT: E350 BR and what do you call it, uh, what will be the thickness and all, sir?   (E350 BR और क्या कहते हैं, अ thickness वगेरा क्या रहेगा सर?)\n[30s] CUSTOMER: It will be up to 12 mm, different thick... give me for thickness up to 12 mm.   (12 mm तक रहेगा, अलग अलग thick 12 mm तक का thickness का दे दो।)\n[34s] AGENT: One second.   (एक सेकंड।)\n[41s] AGENT: Which brand do you take, sir, by the way? In SAIL, in HR, which one do you take? Oh sorry, in SAIL or in JSW?   (आप कौनसे brand में लेते हो सर by the way? SAIL में, HR में, किस में लेते हो आप? वो sorry, SAIL में या फिर JSW में?)\n[46s] CUSTOMER: JSW, whatever JSW is there will work for me. I need E350 BR.   (JSW, JSW जो भी रहेगा चलेगा मुझे। E350 BR चाहिए मुझे।)\n[48s] AGENT: Uh sir, two-three days ago, the rate was 62.   (अ सर अभी दो-तीन दिन पहले तो 62 का rate चल रहा था।)\n[51s] CUSTOMER: 62?\n[52s] AGENT: Yes, the rate was 62, sir, two-three days ago.   (हां, 62 का rate चल रहा था सर दो-तीन दिन पहले तो।)\n[54s] CUSTOMER: Are you saying 250 or 350?   (आप 250 बोल रहे की 350 बोल रहे?)\n[56s] AGENT: I am saying E250, sir.   (E250 बोल रहा हूं सर।)\n[57s] CUSTOMER: Tell me for 350.   (350 बताइए ना मेरेको।)\n[58s] AGENT: In E350?   (E350 में?)\n[60s] CUSTOMER: Yes.   (हां।)\n[60s] AGENT: In E350, sir, that's 60... you can consider it around 65,500.   (E350 में सर वो 60 65,500 के around आप मान लो।)\n[64s] CUSTOMER: No, 65,500 will be too much. I needed it up to 64.   (नहीं 65,500 तो बहुत हो जाएगा। वो 64 तक मुझे चाहिए था।)\n[67s] AGENT: Sir, whatever the rate is in the market, anyway the rate has boomed, you already know that, sir.   (सर जो market में जो rate चल रहा है, वैसे भी rate तो boom हो ही गया, आपको पता ही है सर।)\n[71s] CUSTOMER: Hmm.   (हम्म।)\n[71s] AGENT: Right? So tell me according to the market rate, I will tell you according to that only, right?   (है ना? तो जो market में rate चल रहा उस हिसाब से बताओ, उसी हिसाब से बताऊंगा ना मैं।)\n[75s] CUSTOMER: Hmm.   (हम्म।)\n[75s] AGENT: I can't reduce it by even one rupee now, sir.   (अभी मैं एक रुपए कम थोड़ी ना करके दे दूंगा सर।)\n[78s] CUSTOMER: Hmm.   (हम्म।)\n[79s] AGENT: So you tell me, sir, I mean, you can get the know-how of the market rate, sir, what's the rate for E350.   (तो आप बताओ सर, मतलब आप एक बार know-how कर लो सर market का rate का, E350 में कितना चल रहा है।)\n[82s] CUSTOMER: What's happening with the rate? I mean, what do you think, will the rate increase, or will it decrease?   (क्या चल रहा है rate का? मतलब क्या लग रहा है तुमको rate बढ़ेगा, minus होगा क्या?)\n[85s] AGENT: Sir, we have bookings going on till October, because the rate has increased by up to eight rupees.   (सर हमारे पास ना October तक की booking चल रही है, क्योंकि rate आठ रुपए तक बढ़ गया है।)\n[89s] AGENT: And it will increase further.   (और बढ़ेगा भी आगे।)\n[90s] CUSTOMER: Don't you take bookings?   (Booking नहीं लेते क्या आप?)\n[91s] AGENT: We do take bookings.   (Booking लेते हैं।)\n[92s] CUSTOMER: Okay, okay. How much amount is required for booking?   (अच्छा अच्छा। Booking के लिए कितना amount लगता है?)\n[95s] AGENT: The thing is that, uh, it depends on the plant, right? Whether it's from the plant or retail.   (मतलब ये है की, अ मतलब plant depend करता है ना? Plant का है की retail का है।)\n[99s] AGENT: Because the plant's booking... the booking will be, like when we issue a PI from the plant, the rate from the plant and all, that is valid for 15 days. For 15-20 days.   (क्योंकि plant का जो booking booking रहेगा वो तो फिर जैसे plant का जो अपन PI निकालते हैं, plant से जो rate वगेरा होता है, वो तो फिर पंद्रह दिन तक valid रहता है। पंद्रह-बीस दिन तक।)\n[106s] AGENT: And retail market is changing every day. So it depends on the quantity, sir.   (और retail का तो हर दिन change ही हो रहा है market। तो quantity पे depend करता है सर।)\n[110s] AGENT: What is your quantity in AV Technocrats?   (आपका कितना quantity है AV Technocrats में?)\n[112s] CUSTOMER: It's 100 tons.   (100 ton है।)\n[113s] AGENT: 100 tons. And, I mean, what is your nature of business in AV Technocrats? What do you do?   (100 tons. और मतलब आपका ये AV Technocrats में nature of business क्या है? आप करते क्या हैं?)\n[116s] CUSTOMER: We only do fabrication for sheds.   (Fabrication ही करते हैं हम लोग shed के।)\n[118s] AGENT: Shed?\n[120s] CUSTOMER: Hmm.   (हम्म।)\n[120s] AGENT: For what? I mean, in a warehouse?   (किस चीज का? मतलब warehouse में?)\n[122s] CUSTOMER: The entire warehouse.   (पूरा warehouse।)\n[123s] AGENT: Okay, shed. So in that, you must be needing things other than HR as well, right?   (अच्छा shed। तो उसमें तो आपको HR के अलावा भी चीजें लगती होंगी, right?)\n[126s] CUSTOMER: Yes, absolutely.   (लगती है ना बिल्कुल।)\n[128s] AGENT: Hmm hmm. So right now, what is your current requirement for HR in tons? So if I tell you according to that, can we close it today?   (हम्म हम्म। तो अभी तो HR का आपको currently कितना tons का requirement है? तो अगर मैं उस हिसाब से बताऊं, आज close कर सकते हैं क्या?)\n[132s] CUSTOMER: It's for 100 tons.   (100 ton का है।)\n[133s] AGENT: Will you close for 100 tons today itself, sir?   (100 ton का आज ही close करोगे क्या सर?)\n[135s] CUSTOMER: Tell me the rate, what will be the best rate?   (Rate बताओ, best rate क्या रहेगा?)\n[136s] AGENT: The base rate for E250, I already told you.   (Base rate तो E250 का तो मैंने बताया ही था आपको।)\n[139s] AGENT: I will check that once.   (वो मैं एक बार देख लूंगा।)\n[140s] AGENT: Sir, can you send me the complete requirement once? On my WhatsApp?   (एक बार सर आप मेरेको requirement भेज सकते हो complete? मेरेको WhatsApp पे?)\n[143s] CUSTOMER: I can send it, I am outside. If you just tell me the rate, I can send it. I can take you on conference like that.   (भेज सकते हैं, मैं बाहर हूं। मेरेको खाली rate बोल देंगे तो मैं भेज सकता हूं। ऐसा मैं conference पे ले सकता हूं।)\n[146s] AGENT: You tell me the SKU, I'll note it down.   (आप मेरेको SKU बताओ, मैं note कर लेता हूं।)\n[148s] CUSTOMER: No, don't note it down. Just tell me approximately if it's possible or not, then we'll just close it. Because your time won't be wasted, and my time won't be wasted either.   (नहीं, note मत करो। मेरेको लगभ बताओ होता है नहीं होता है, फिर close करेंगे खाली। क्योंकि time आपका भी नहीं waste, मेरा भी नहीं waste।)\n[152s] AGENT: So, from 2.5 to 12 in the E350 segment, you need the rate... the rate, right?   (तो ढाई से बारह का E350 segment में rate rate चाहिए ना आपको?)\n[155s] CUSTOMER: Yes, in E350, yes.   (हां, E350 में, हां।)\n[156s] AGENT: Right? And what do you call it, okay.   (है ना? और क्या कहते हैं, अच्छा।)\n[158s] AGENT: Need it in Pune.   (Pune में चाहिए।)\n[160s] CUSTOMER: Okay.\n[160s] AGENT: Hmm.   (हम्म।)\n[162s] AGENT: Okay, I'll check once and then tell you today itself. If it's possible, we'll close it today itself.   (ठीक है, मैं एक बार check करके फिर आपको आज के आज बता देता हूं। अगर possible रहा तो आज ही close कर देंगे।)\n[166s] CUSTOMER: Okay, tell me.   (ठीक है, बताइए।)\n[167s] AGENT: Okay? And payment terms... hello?   (ठीक है? और payment terms... हेलो?)\n[169s] CUSTOMER: It will be 100% advance from your side.   (100% advance रहेगा आपका।)\n[170s] AGENT: It will be advance, right, against the PI? Okay.   (Advance रहेगा ना, PI के against? Okay.)\n[173s] AGENT: Okay sir, then. I'll tell you.   (Okay sir, फिर। बताता हूं।)\n[175s] CUSTOMER: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 74,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly impact transcription reliability.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "74 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "When the customer objects on price, use the 'all-inclusive landed cost' USP to reframe the value instead of just stating that market rates are high.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a shed fabricator, proactively asked for the price on a 100-ton requirement for E350 BR in Pune. The agent quoted a rate the customer found too high. The agent gathered most of the requirement details and handled the price objection by referencing market trends. The call ended with the agent committing to call back the same day with a final price.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Uh sir, is there any requirement for mild steel in AV Technocrat right now?\", \"comment\": \"The agent did not ask for permission to speak, jumping directly into a question about requirements.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead opening with a direct question about the customer's requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"AGENT: what is your nature of business in AV Technocrats? What do you do? ... What is your quantity in AV Technocrats? ... Which brand do you take, sir, by the way? ... And payment terms... hello?\", \"comment\": \"The agent successfully asked 5 out of 6 discovery questions, covering business nature, application, quantity, brands, and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs. When faced with a price objection, the agent only defended the market rate instead of using a relevant USP.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: E350 BR and what do you call it, uh, what will be the thickness and all, sir? ... Need it in Pune. ... What is your quantity in AV Technocrats? ... 100 tons.\", \"comment\": \"The agent confirmed a current requirement and captured the grade (E350 BR), thickness (up to 12mm), quantity (100 tons), and location (Pune).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay, I'll check once and then tell you today itself. If it's possible, we'll close it today itself.\", \"comment\": \"The agent set a clear next step of checking the price and calling back the same day, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer objects on price, use the 'all-inclusive landed cost' USP to reframe the value instead of just stating that market rates are high.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"CUSTOMER: No, 65,500 will be too much. I needed it up to 64.\", \"response\": \"AGENT: Sir, whatever the rate is in the market, anyway the rate has boomed, you already know that, sir.\"}], \"call_summary\": \"The customer, a shed fabricator, proactively asked for the price on a 100-ton requirement for E350 BR in Pune. The agent quoted a rate the customer found too high. The agent gathered most of the requirement details and handled the price objection by referencing market trends. The call ended with the agent committing to call back the same day with a final price.\"}",
  "error": null,
  "latency_ms": 32047,
  "input_tokens": 5465,
  "output_tokens": 982,
  "created_at": "2026-09-25 11:25:41",
  "sentiment": "positive",
  "sentiment_score": 0.255,
  "sentiment_confidence": "high",
  "pos": 12,
  "neg": 4,
  "lex_hits": 18,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.689,
  "agent_talk_sec": 91.1,
  "customer_talk_sec": 41.2,
  "dead_air_sec": 168.7,
  "longest_monologue_sec": 15.0,
  "agent_wpm": 327.3,
  "interruptions": 0,
  "agent_turns": 42,
  "customer_turns": 32,
  "discovery_qs": 27,
  "words_agent": 497,
  "words_customer": 239,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178876549922",
      "idx": 0,
      "speaker": "agent",
      "start_s": 5.07,
      "end_s": 6.88,
      "text_en": "Hello, am I speaking with AV Technocrats?",
      "text_native": "हेलो ये AV Technocrats से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 1,
      "speaker": "customer",
      "start_s": 7.2,
      "end_s": 7.9,
      "text_en": "Yes, speaking.",
      "text_native": "हां बात करो।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 2,
      "speaker": "agent",
      "start_s": 8.16,
      "end_s": 9.9,
      "text_en": "I was calling from JSW One, sir, hello.",
      "text_native": "JSW One से बात कर रहा था सर, नमस्कार।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 3,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 10.81,
      "text_en": "Hello, tell me.",
      "text_native": "नमस्कार, बोलिए।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 4,
      "speaker": "agent",
      "start_s": 11.26,
      "end_s": 15.3,
      "text_en": "Uh sir, is there any requirement for mild steel in AV Technocrat right now? You've been registered for a long time, nothing has come up yet. Maybe you take HR.",
      "text_native": "अ सर ये AV Technocrat में कुछ सर requirement है अभी mild steel का? काफी टाइम से registered है, कुछ अभी आया नहीं है। शायद आप HR लेते हैं।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 5,
      "speaker": "customer",
      "start_s": 15.68,
      "end_s": 19.4,
      "text_en": "Yes, we do take it. But even if I gave it to someone, Amar would also talk, right? Your guy named Amar. What is the current rate for JSW?",
      "text_native": "हां ले लेते हैं। लेकिन अभी किसीको भी दिया तो अमर भी बात करे ना, आपके अमर बंदा करके। क्या rate चल रहा है अभी JSW का?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 6,
      "speaker": "agent",
      "start_s": 19.9,
      "end_s": 22.6,
      "text_en": "Umm, for JSW, sir, I have a two-day-old rate, from Saturday.",
      "text_native": "उम्म JSW का तो सर मेरे पास अभी दो दिन पुराना rate है, Saturday का।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 7,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 24.28,
      "text_en": "What is the rate? For E350 BR?",
      "text_native": "क्या rate है? E350 BR का?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 8,
      "speaker": "agent",
      "start_s": 24.38,
      "end_s": 25.1,
      "text_en": "I'll tell you, I'll tell you.",
      "text_native": "बताता हूं, बताता हूं।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 9,
      "speaker": "customer",
      "start_s": 25.3,
      "end_s": 26.0,
      "text_en": "Up to 12 mm.",
      "text_native": "12 mm तक।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 10,
      "speaker": "agent",
      "start_s": 27.2,
      "end_s": 30.0,
      "text_en": "E350 BR and what do you call it, uh, what will be the thickness and all, sir?",
      "text_native": "E350 BR और क्या कहते हैं, अ thickness वगेरा क्या रहेगा सर?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 11,
      "speaker": "customer",
      "start_s": 30.1,
      "end_s": 32.9,
      "text_en": "It will be up to 12 mm, different thick... give me for thickness up to 12 mm.",
      "text_native": "12 mm तक रहेगा, अलग अलग thick 12 mm तक का thickness का दे दो।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 12,
      "speaker": "agent",
      "start_s": 33.6,
      "end_s": 34.2,
      "text_en": "One second.",
      "text_native": "एक सेकंड।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 13,
      "speaker": "agent",
      "start_s": 41.4,
      "end_s": 45.2,
      "text_en": "Which brand do you take, sir, by the way? In SAIL, in HR, which one do you take? Oh sorry, in SAIL or in JSW?",
      "text_native": "आप कौनसे brand में लेते हो सर by the way? SAIL में, HR में, किस में लेते हो आप? वो sorry, SAIL में या फिर JSW में?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 14,
      "speaker": "customer",
      "start_s": 45.5,
      "end_s": 48.0,
      "text_en": "JSW, whatever JSW is there will work for me. I need E350 BR.",
      "text_native": "JSW, JSW जो भी रहेगा चलेगा मुझे। E350 BR चाहिए मुझे।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 15,
      "speaker": "agent",
      "start_s": 48.1,
      "end_s": 50.5,
      "text_en": "Uh sir, two-three days ago, the rate was 62.",
      "text_native": "अ सर अभी दो-तीन दिन पहले तो 62 का rate चल रहा था।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 16,
      "speaker": "customer",
      "start_s": 50.9,
      "end_s": 51.3,
      "text_en": "62?",
      "text_native": "62?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 17,
      "speaker": "agent",
      "start_s": 51.8,
      "end_s": 53.7,
      "text_en": "Yes, the rate was 62, sir, two-three days ago.",
      "text_native": "हां, 62 का rate चल रहा था सर दो-तीन दिन पहले तो।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 18,
      "speaker": "customer",
      "start_s": 54.3,
      "end_s": 55.6,
      "text_en": "Are you saying 250 or 350?",
      "text_native": "आप 250 बोल रहे की 350 बोल रहे?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 19,
      "speaker": "agent",
      "start_s": 55.7,
      "end_s": 56.8,
      "text_en": "I am saying E250, sir.",
      "text_native": "E250 बोल रहा हूं सर।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 20,
      "speaker": "customer",
      "start_s": 57.2,
      "end_s": 58.0,
      "text_en": "Tell me for 350.",
      "text_native": "350 बताइए ना मेरेको।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 21,
      "speaker": "agent",
      "start_s": 58.4,
      "end_s": 59.0,
      "text_en": "In E350?",
      "text_native": "E350 में?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 22,
      "speaker": "customer",
      "start_s": 59.5,
      "end_s": 59.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 23,
      "speaker": "agent",
      "start_s": 60.1,
      "end_s": 63.5,
      "text_en": "In E350, sir, that's 60... you can consider it around 65,500.",
      "text_native": "E350 में सर वो 60 65,500 के around आप मान लो।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 24,
      "speaker": "customer",
      "start_s": 64.1,
      "end_s": 66.3,
      "text_en": "No, 65,500 will be too much. I needed it up to 64.",
      "text_native": "नहीं 65,500 तो बहुत हो जाएगा। वो 64 तक मुझे चाहिए था।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 25,
      "speaker": "agent",
      "start_s": 66.7,
      "end_s": 70.2,
      "text_en": "Sir, whatever the rate is in the market, anyway the rate has boomed, you already know that, sir.",
      "text_native": "सर जो market में जो rate चल रहा है, वैसे भी rate तो boom हो ही गया, आपको पता ही है सर।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 26,
      "speaker": "customer",
      "start_s": 70.6,
      "end_s": 71.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 27,
      "speaker": "agent",
      "start_s": 71.4,
      "end_s": 74.2,
      "text_en": "Right? So tell me according to the market rate, I will tell you according to that only, right?",
      "text_native": "है ना? तो जो market में rate चल रहा उस हिसाब से बताओ, उसी हिसाब से बताऊंगा ना मैं।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 28,
      "speaker": "customer",
      "start_s": 74.6,
      "end_s": 75.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 29,
      "speaker": "agent",
      "start_s": 75.3,
      "end_s": 77.2,
      "text_en": "I can't reduce it by even one rupee now, sir.",
      "text_native": "अभी मैं एक रुपए कम थोड़ी ना करके दे दूंगा सर।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 30,
      "speaker": "customer",
      "start_s": 77.7,
      "end_s": 78.1,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 31,
      "speaker": "agent",
      "start_s": 78.8,
      "end_s": 82.0,
      "text_en": "So you tell me, sir, I mean, you can get the know-how of the market rate, sir, what's the rate for E350.",
      "text_native": "तो आप बताओ सर, मतलब आप एक बार know-how कर लो सर market का rate का, E350 में कितना चल रहा है।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 32,
      "speaker": "customer",
      "start_s": 82.1,
      "end_s": 84.5,
      "text_en": "What's happening with the rate? I mean, what do you think, will the rate increase, or will it decrease?",
      "text_native": "क्या चल रहा है rate का? मतलब क्या लग रहा है तुमको rate बढ़ेगा, minus होगा क्या?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 33,
      "speaker": "agent",
      "start_s": 84.8,
      "end_s": 88.0,
      "text_en": "Sir, we have bookings going on till October, because the rate has increased by up to eight rupees.",
      "text_native": "सर हमारे पास ना October तक की booking चल रही है, क्योंकि rate आठ रुपए तक बढ़ गया है।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 34,
      "speaker": "agent",
      "start_s": 88.8,
      "end_s": 89.6,
      "text_en": "And it will increase further.",
      "text_native": "और बढ़ेगा भी आगे।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 35,
      "speaker": "customer",
      "start_s": 89.7,
      "end_s": 90.5,
      "text_en": "Don't you take bookings?",
      "text_native": "Booking नहीं लेते क्या आप?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 36,
      "speaker": "agent",
      "start_s": 91.0,
      "end_s": 91.8,
      "text_en": "We do take bookings.",
      "text_native": "Booking लेते हैं।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 37,
      "speaker": "customer",
      "start_s": 92.2,
      "end_s": 94.2,
      "text_en": "Okay, okay. How much amount is required for booking?",
      "text_native": "अच्छा अच्छा। Booking के लिए कितना amount लगता है?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 38,
      "speaker": "agent",
      "start_s": 95.2,
      "end_s": 98.8,
      "text_en": "The thing is that, uh, it depends on the plant, right? Whether it's from the plant or retail.",
      "text_native": "मतलब ये है की, अ मतलब plant depend करता है ना? Plant का है की retail का है।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 39,
      "speaker": "agent",
      "start_s": 99.2,
      "end_s": 106.0,
      "text_en": "Because the plant's booking... the booking will be, like when we issue a PI from the plant, the rate from the plant and all, that is valid for 15 days. For 15-20 days.",
      "text_native": "क्योंकि plant का जो booking booking रहेगा वो तो फिर जैसे plant का जो अपन PI निकालते हैं, plant से जो rate वगेरा होता है, वो तो फिर पंद्रह दिन तक valid रहता है। पंद्रह-बीस दिन तक।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 40,
      "speaker": "agent",
      "start_s": 106.5,
      "end_s": 109.3,
      "text_en": "And retail market is changing every day. So it depends on the quantity, sir.",
      "text_native": "और retail का तो हर दिन change ही हो रहा है market। तो quantity पे depend करता है सर।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 41,
      "speaker": "agent",
      "start_s": 109.7,
      "end_s": 111.5,
      "text_en": "What is your quantity in AV Technocrats?",
      "text_native": "आपका कितना quantity है AV Technocrats में?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 42,
      "speaker": "customer",
      "start_s": 111.6,
      "end_s": 112.4,
      "text_en": "It's 100 tons.",
      "text_native": "100 ton है।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 43,
      "speaker": "agent",
      "start_s": 112.7,
      "end_s": 115.8,
      "text_en": "100 tons. And, I mean, what is your nature of business in AV Technocrats? What do you do?",
      "text_native": "100 tons. और मतलब आपका ये AV Technocrats में nature of business क्या है? आप करते क्या हैं?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 44,
      "speaker": "customer",
      "start_s": 116.0,
      "end_s": 117.9,
      "text_en": "We only do fabrication for sheds.",
      "text_native": "Fabrication ही करते हैं हम लोग shed के।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 45,
      "speaker": "agent",
      "start_s": 118.4,
      "end_s": 118.9,
      "text_en": "Shed?",
      "text_native": "Shed?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 46,
      "speaker": "customer",
      "start_s": 119.6,
      "end_s": 120.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 47,
      "speaker": "agent",
      "start_s": 120.4,
      "end_s": 121.7,
      "text_en": "For what? I mean, in a warehouse?",
      "text_native": "किस चीज का? मतलब warehouse में?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 48,
      "speaker": "customer",
      "start_s": 122.1,
      "end_s": 122.9,
      "text_en": "The entire warehouse.",
      "text_native": "पूरा warehouse।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 49,
      "speaker": "agent",
      "start_s": 123.4,
      "end_s": 126.0,
      "text_en": "Okay, shed. So in that, you must be needing things other than HR as well, right?",
      "text_native": "अच्छा shed। तो उसमें तो आपको HR के अलावा भी चीजें लगती होंगी, right?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 50,
      "speaker": "customer",
      "start_s": 126.3,
      "end_s": 127.2,
      "text_en": "Yes, absolutely.",
      "text_native": "लगती है ना बिल्कुल।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 51,
      "speaker": "agent",
      "start_s": 127.8,
      "end_s": 131.4,
      "text_en": "Hmm hmm. So right now, what is your current requirement for HR in tons? So if I tell you according to that, can we close it today?",
      "text_native": "हम्म हम्म। तो अभी तो HR का आपको currently कितना tons का requirement है? तो अगर मैं उस हिसाब से बताऊं, आज close कर सकते हैं क्या?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 52,
      "speaker": "customer",
      "start_s": 131.5,
      "end_s": 132.3,
      "text_en": "It's for 100 tons.",
      "text_native": "100 ton का है।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 53,
      "speaker": "agent",
      "start_s": 132.6,
      "end_s": 134.2,
      "text_en": "Will you close for 100 tons today itself, sir?",
      "text_native": "100 ton का आज ही close करोगे क्या सर?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 54,
      "speaker": "customer",
      "start_s": 134.6,
      "end_s": 135.8,
      "text_en": "Tell me the rate, what will be the best rate?",
      "text_native": "Rate बताओ, best rate क्या रहेगा?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 55,
      "speaker": "agent",
      "start_s": 136.5,
      "end_s": 138.4,
      "text_en": "The base rate for E250, I already told you.",
      "text_native": "Base rate तो E250 का तो मैंने बताया ही था आपको।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 56,
      "speaker": "agent",
      "start_s": 139.0,
      "end_s": 139.9,
      "text_en": "I will check that once.",
      "text_native": "वो मैं एक बार देख लूंगा।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 57,
      "speaker": "agent",
      "start_s": 140.4,
      "end_s": 142.6,
      "text_en": "Sir, can you send me the complete requirement once? On my WhatsApp?",
      "text_native": "एक बार सर आप मेरेको requirement भेज सकते हो complete? मेरेको WhatsApp पे?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 58,
      "speaker": "customer",
      "start_s": 142.7,
      "end_s": 146.0,
      "text_en": "I can send it, I am outside. If you just tell me the rate, I can send it. I can take you on conference like that.",
      "text_native": "भेज सकते हैं, मैं बाहर हूं। मेरेको खाली rate बोल देंगे तो मैं भेज सकता हूं। ऐसा मैं conference पे ले सकता हूं।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 59,
      "speaker": "agent",
      "start_s": 146.1,
      "end_s": 147.7,
      "text_en": "You tell me the SKU, I'll note it down.",
      "text_native": "आप मेरेको SKU बताओ, मैं note कर लेता हूं।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 60,
      "speaker": "customer",
      "start_s": 148.4,
      "end_s": 152.0,
      "text_en": "No, don't note it down. Just tell me approximately if it's possible or not, then we'll just close it. Because your time won't be wasted, and my time won't be wasted either.",
      "text_native": "नहीं, note मत करो। मेरेको लगभ बताओ होता है नहीं होता है, फिर close करेंगे खाली। क्योंकि time आपका भी नहीं waste, मेरा भी नहीं waste।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 61,
      "speaker": "agent",
      "start_s": 152.4,
      "end_s": 154.9,
      "text_en": "So, from 2.5 to 12 in the E350 segment, you need the rate... the rate, right?",
      "text_native": "तो ढाई से बारह का E350 segment में rate rate चाहिए ना आपको?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 62,
      "speaker": "customer",
      "start_s": 155.0,
      "end_s": 155.9,
      "text_en": "Yes, in E350, yes.",
      "text_native": "हां, E350 में, हां।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 63,
      "speaker": "agent",
      "start_s": 156.3,
      "end_s": 157.8,
      "text_en": "Right? And what do you call it, okay.",
      "text_native": "है ना? और क्या कहते हैं, अच्छा।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 64,
      "speaker": "agent",
      "start_s": 158.4,
      "end_s": 159.3,
      "text_en": "Need it in Pune.",
      "text_native": "Pune में चाहिए।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 65,
      "speaker": "customer",
      "start_s": 159.5,
      "end_s": 159.9,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178876549922",
      "idx": 66,
      "speaker": "agent",
      "start_s": 160.5,
      "end_s": 160.9,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 67,
      "speaker": "agent",
      "start_s": 161.7,
      "end_s": 165.0,
      "text_en": "Okay, I'll check once and then tell you today itself. If it's possible, we'll close it today itself.",
      "text_native": "ठीक है, मैं एक बार check करके फिर आपको आज के आज बता देता हूं। अगर possible रहा तो आज ही close कर देंगे।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 68,
      "speaker": "customer",
      "start_s": 165.5,
      "end_s": 166.3,
      "text_en": "Okay, tell me.",
      "text_native": "ठीक है, बताइए।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 69,
      "speaker": "agent",
      "start_s": 167.0,
      "end_s": 168.4,
      "text_en": "Okay? And payment terms... hello?",
      "text_native": "ठीक है? और payment terms... हेलो?"
    },
    {
      "ucid": "21112178876549922",
      "idx": 70,
      "speaker": "customer",
      "start_s": 168.7,
      "end_s": 170.1,
      "text_en": "It will be 100% advance from your side.",
      "text_native": "100% advance रहेगा आपका।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 71,
      "speaker": "agent",
      "start_s": 170.2,
      "end_s": 171.9,
      "text_en": "It will be advance, right, against the PI? Okay.",
      "text_native": "Advance रहेगा ना, PI के against? Okay."
    },
    {
      "ucid": "21112178876549922",
      "idx": 72,
      "speaker": "agent",
      "start_s": 172.8,
      "end_s": 174.1,
      "text_en": "Okay sir, then. I'll tell you.",
      "text_native": "Okay sir, फिर। बताता हूं।"
    },
    {
      "ucid": "21112178876549922",
      "idx": 73,
      "speaker": "customer",
      "start_s": 174.8,
      "end_s": 175.3,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178876549922",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Uh sir, is there any requirement for mild steel in AV Technocrat right now?",
      "comment": "The agent did not ask for permission to speak, jumping directly into a question about requirements."
    },
    {
      "ucid": "21112178876549922",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead opening with a direct question about the customer's requirement."
    },
    {
      "ucid": "21112178876549922",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "full",
      "earned": 2.0,
      "questions_hit": 5,
      "evidence": "AGENT: what is your nature of business in AV Technocrats? What do you do? ... What is your quantity in AV Technocrats? ... Which brand do you take, sir, by the way? ... And payment terms... hello?",
      "comment": "The agent successfully asked 5 out of 6 discovery questions, covering business nature, application, quantity, brands, and payment terms."
    },
    {
      "ucid": "21112178876549922",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs. When faced with a price objection, the agent only defended the market rate instead of using a relevant USP."
    },
    {
      "ucid": "21112178876549922",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: E350 BR and what do you call it, uh, what will be the thickness and all, sir? ... Need it in Pune. ... What is your quantity in AV Technocrats? ... 100 tons.",
      "comment": "The agent confirmed a current requirement and captured the grade (E350 BR), thickness (up to 12mm), quantity (100 tons), and location (Pune)."
    },
    {
      "ucid": "21112178876549922",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: Okay, I'll check once and then tell you today itself. If it's possible, we'll close it today itself.",
      "comment": "The agent set a clear next step of checking the price and calling back the same day, which the customer agreed to."
    }
  ],
  "objections": [
    {
      "ucid": "21112178876549922",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "CUSTOMER: No, 65,500 will be too much. I needed it up to 64.",
      "response": "AGENT: Sir, whatever the rate is in the market, anyway the rate has boomed, you already know that, sir."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}