Call 21112178876540491 2026-09-07 · sudeeps · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | English | 15 | supply_led (campaign_name:medium) |
Audio: clear: The call is a mix of English and Hindi (Hinglish).
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.21
confidence high · +8/−2
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak before starting the pitch.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook, instead referencing a portal registration before the customer interjected.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
So at present there is no any requirement currently?
Summary
The agent contacted a lead from a portal registration. The customer explained that an employee had registered just to explore the app and confirmed they had no current requirement for steel. The agent accepted this and ended the call politely without establishing a next step.
Coaching
When a customer immediately states they have no requirement, still attempt to schedule a specific future callback to keep the lead warm.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak before starting the pitch. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook, instead referencing a portal registration before the customer interjected. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was terminated early by the customer. |
| SL5 Qualify | 2 | pass | – | 2.0 | So at present there is no any requirement currently? Agent correctly asked to confirm if there was any current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent ended the call without proposing a specific next step or a future callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.509 | 11.9s | 11.5s | 34.6s | 3.1s | 282.4 | 0 | 8 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.3s
Hello?
customer
2.0s
Hello, yes?
agent
3.1s
Uh, FS Engineering?
customer
4.3s
Yes, sir.
agent
5.1s
Yeah, very good afternoon. Sudeep here from JSW One MSME Jindal Steel.
customer
8.5s
Okay.
agent
9.5s
Uh, sir, your account was registered on our portal for this Mumbai location and it was
Uh, sir, aapka account registered tha hamare portal par for this Mumbai location and it was
customer
12.4s
Actually last time, last time one of my guys had registered.
Actually last time, last time mere ek bande ne register kiya tha.
agent
15.5s
Okay.
customer
16.3s
Yeah, I'm not looking for anything. He was just exploring your app.
agent
19.8s
Okay, got it. So at present there is no any requirement currently?
customer
22.2s
Yeah, yeah, right, right. At present there is no such requirement.
agent
25.1s
Not an issue, sir. Thank you, sir.
customer
26.5s
Yeah, thank you. Have a nice day.
agent
28.3s
Yeah, same to you.