{
  "ucid": "21112178876540491",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 12:46:44",
  "end_time": "2026-09-07 12:47:42",
  "duration_sec": 58,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7d3e5080b2b31c69e923f00900920601.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 737,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178876540491__DIA7d3e5080b2b31c69e923f00900920601.mp3",
  "audio_bytes": 119448,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 39.816,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello?\n[2s] CUSTOMER: Hello, yes?\n[3s] AGENT: Uh, FS Engineering?\n[4s] CUSTOMER: Yes, sir.\n[5s] AGENT: Yeah, very good afternoon. Sudeep here from JSW One MSME Jindal Steel.\n[8s] CUSTOMER: Okay.\n[10s] AGENT: Uh, sir, your account was registered on our portal for this Mumbai location and it was   (Uh, sir, aapka account registered tha hamare portal par for this Mumbai location and it was)\n[12s] CUSTOMER: Actually last time, last time one of my guys had registered.   (Actually last time, last time mere ek bande ne register kiya tha.)\n[16s] AGENT: Okay.\n[16s] CUSTOMER: Yeah, I'm not looking for anything. He was just exploring your app.\n[20s] AGENT: Okay, got it. So at present there is no any requirement currently?\n[22s] CUSTOMER: Yeah, yeah, right, right. At present there is no such requirement.\n[25s] AGENT: Not an issue, sir. Thank you, sir.\n[26s] CUSTOMER: Yeah, thank you. Have a nice day.\n[28s] AGENT: Yeah, same to you.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: The call is a mix of English and Hindi (Hinglish).",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer immediately states they have no requirement, still attempt to schedule a specific future callback to keep the lead warm.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from a portal registration. The customer explained that an employee had registered just to explore the app and confirmed they had no current requirement for steel. The agent accepted this and ended the call politely without establishing a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but did not ask for permission to speak before starting the pitch.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a supply or price hook, instead referencing a portal registration before the customer interjected.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was terminated early by the customer.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So at present there is no any requirement currently?\", \"comment\": \"Agent correctly asked to confirm if there was any current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent ended the call without proposing a specific next step or a future callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately states they have no requirement, still attempt to schedule a specific future callback to keep the lead warm.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from a portal registration. The customer explained that an employee had registered just to explore the app and confirmed they had no current requirement for steel. The agent accepted this and ended the call politely without establishing a next step.\"}",
  "error": null,
  "latency_ms": 25461,
  "input_tokens": 2849,
  "output_tokens": 651,
  "created_at": "2026-09-25 11:25:38",
  "sentiment": "positive",
  "sentiment_score": 0.212,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 2,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.509,
  "agent_talk_sec": 11.9,
  "customer_talk_sec": 11.5,
  "dead_air_sec": 34.6,
  "longest_monologue_sec": 3.1,
  "agent_wpm": 282.4,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 7,
  "discovery_qs": 3,
  "words_agent": 56,
  "words_customer": 46,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178876540491",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.3,
      "end_s": 1.7,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178876540491",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.0,
      "end_s": 2.7,
      "text_en": "Hello, yes?",
      "text_native": "Hello, yes?"
    },
    {
      "ucid": "21112178876540491",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.1,
      "end_s": 4.0,
      "text_en": "Uh, FS Engineering?",
      "text_native": "Uh, FS Engineering?"
    },
    {
      "ucid": "21112178876540491",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.3,
      "end_s": 4.8,
      "text_en": "Yes, sir.",
      "text_native": "Yes, sir."
    },
    {
      "ucid": "21112178876540491",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.1,
      "end_s": 8.2,
      "text_en": "Yeah, very good afternoon. Sudeep here from JSW One MSME Jindal Steel.",
      "text_native": "Yeah, very good afternoon. Sudeep here from JSW One MSME Jindal Steel."
    },
    {
      "ucid": "21112178876540491",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 8.9,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178876540491",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 12.4,
      "text_en": "Uh, sir, your account was registered on our portal for this Mumbai location and it was",
      "text_native": "Uh, sir, aapka account registered tha hamare portal par for this Mumbai location and it was"
    },
    {
      "ucid": "21112178876540491",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.4,
      "end_s": 15.2,
      "text_en": "Actually last time, last time one of my guys had registered.",
      "text_native": "Actually last time, last time mere ek bande ne register kiya tha."
    },
    {
      "ucid": "21112178876540491",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.5,
      "end_s": 15.9,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178876540491",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.3,
      "end_s": 19.4,
      "text_en": "Yeah, I'm not looking for anything. He was just exploring your app.",
      "text_native": "Yeah, I'm not looking for anything. He was just exploring your app."
    },
    {
      "ucid": "21112178876540491",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 22.0,
      "text_en": "Okay, got it. So at present there is no any requirement currently?",
      "text_native": "Okay, got it. So at present there is no any requirement currently?"
    },
    {
      "ucid": "21112178876540491",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.2,
      "end_s": 24.7,
      "text_en": "Yeah, yeah, right, right. At present there is no such requirement.",
      "text_native": "Yeah, yeah, right, right. At present there is no such requirement."
    },
    {
      "ucid": "21112178876540491",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.1,
      "end_s": 26.4,
      "text_en": "Not an issue, sir. Thank you, sir.",
      "text_native": "Not an issue, sir. Thank you, sir."
    },
    {
      "ucid": "21112178876540491",
      "idx": 13,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 28.0,
      "text_en": "Yeah, thank you. Have a nice day.",
      "text_native": "Yeah, thank you. Have a nice day."
    },
    {
      "ucid": "21112178876540491",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.3,
      "end_s": 29.0,
      "text_en": "Yeah, same to you.",
      "text_native": "Yeah, same to you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178876540491",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and company but did not ask for permission to speak before starting the pitch."
    },
    {
      "ucid": "21112178876540491",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a supply or price hook, instead referencing a portal registration before the customer interjected."
    },
    {
      "ucid": "21112178876540491",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178876540491",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call was terminated early by the customer."
    },
    {
      "ucid": "21112178876540491",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So at present there is no any requirement currently?",
      "comment": "Agent correctly asked to confirm if there was any current requirement."
    },
    {
      "ucid": "21112178876540491",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent ended the call without proposing a specific next step or a future callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}