Call 21112178876504241 2026-09-07 · sudeeps · 1:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 22 turns, clean transcript (0% inaudible) | Marathi | 22 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.18
confidence high · +3/−4
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook; instead, he referenced a past failed quotation, which is not a value proposition.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions about the customer's business, material usage, or procurement process.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched because no discovery was conducted to make them relevant.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
May I speak with Mr. Devre from Miraco Industry? ... Madam, I am Sudip speaking. I had called from JSW One.
Qualify
So I just wanted to understand, is there any immediate requirement now?
Summary
The agent performed a follow-up call regarding a past quotation. He spoke with an employee, as the decision-maker was unavailable. The agent asked for a current requirement, but the employee needed to check with her boss. The call ended with the agent agreeing to send his contact details, with a vague possibility of the customer calling back.
Coaching
Instead of just asking for an order, first use discovery questions to understand the customer's business (what they make, what steel they use) to build value before asking about requirements.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | May I speak with Mr. Devre from Miraco Industry? ... Madam, I am Sudip speaking. I had called from JSW One. Agent successfully introduced himself, the company, and confirmed the customer's name before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook; instead, he referenced a past failed quotation, which is not a value proposition. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions about the customer's business, material usage, or procurement process. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched because no discovery was conducted to make them relevant. |
| SL5 Qualify | 2 | pass | – | 2.0 | So I just wanted to understand, is there any immediate requirement now? Agent successfully asked if there was a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Or else sir will call you. What is your name, sir? No committed next step was set; the agent left it to the customer to potentially call back, which is not a firm plan. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.718 | 33.3s | 13.1s | 72.6s | 7.4s | 297.3 | 0 | 11 | 11 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello.
हॅलो.
agent
2.2s
Yes. May I speak with Mr. Devre from Miraco Industry?
customer
5.9s
Yes sir.
agent
7.0s
Actually...
customer
8.9s
Hello.
हॅलो.
agent
9.8s
Hello.
हॅलो.
customer
10.5s
Yes sir, speak.
Yes sir, बोला.
agent
11.5s
Madam, I am Sudip speaking. I had called from JSW One. Actually, what happened is, your company was registered and in the registration, the name written is Tatyasaheb Devre. So just...
मॅडम, मी सुदीप बोलतोय. JSW One मधनं कॉल केला होता. Actually काय आहे, तुमची कंपनी registered होती आणि registration मध्ये नाव लिहिलं आहे तात्यासाहेब देवरे. तर just...
customer
17.9s
Sir regarding, sir regarding what?
सर regarding, सर कशा regarding?
agent
19.2s
Steel, I have called regarding steel procurement.
Steel, steel procurement च्या हिशोबाने फोन केलाय मी.
customer
21.0s
Okay, okay.
agent
21.8s
Do you handle steel procurement or does sir handle it, Devre sir?
Steel procurement तुम्ही बघता की सर बघतायत, देवरे सर?
customer
24.4s
Actually, sir himself handles it. But you can tell me. It's not a problem because sir is busy with work outside right now.
Actually सरच बघतात. पण मग तुम्ही सांगू शकताय मला. असं काही नाही कारण सर आता कामात आहेत बाहेर.
agent
28.8s
Okay, okay. Actually, this was a follow-up call. Your company's registration was on our portal for marketing. And last month also a quotation was sent but we didn't get an order. So I just wanted to understand, is there any immediate requirement now?
अच्छा अच्छा. Actually हा follow-up call होता. तुमच्या कंपनीचं registration होतं portal वर आपल्या marketing साठी. आणि मागच्या महिन्यामध्ये पण एक quotation आलं होतं पण order नव्हती आली आपल्याला. तर बस हे समजून घ्यायचं होतं आता काय आहे का immediate requirement?
customer
37.2s
Um, I will confirm with sir and let you know, sir.
अं, मी एकदा सरांशी confirm करून सांगते सर.
agent
39.4s
Okay. My number...
ठीक आहे. मी माझा नंबर...
customer
40.0s
Or else sir will call you. What is your name, sir?
किंवा मग तुम्हाला सर call करतील. तुमचं नाव काय सर?
agent
42.0s
Sudip Sonawane speaking from the Mumbai head office. But don't call on this number. This is a system number. The call might not connect. I will WhatsApp you, call on that number.
सुदीप सोनवणे बोलतोय मुंबई head office मधनं. पण हा या नंबरवर call, या नंबरवर call नका करू. हा system चा नंबर आहे. जर call नाही लागला. मी WhatsApp करेन ना, त्या नंबरवर call करा.
customer
47.8s
Okay, okay.
agent
48.3s
I will WhatsApp on this number, call on that number. Okay? What did you say your name was?
मी WhatsApp करतो ना या नंबरवर, त्या नंबरवर call करा. Okay? तुमचं नाव काय म्हटलंय?
customer
51.4s
Dhanashree.
धनश्री.
agent
52.5s
Dhanashree. Okay Dhanashree ma'am. Thank you.
धनश्री. Okay धनश्री मॅम. Thank you.