{ "ucid": "21112178876504241", "call_date": "2026-09-07", "start_time": "2026-09-07 12:40:41", "end_time": "2026-09-07 12:42:40", "duration_sec": 119, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1e7b7c6df475c6bc745a6934dd5bda0b.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 741, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178876504241__DIA1e7b7c6df475c6bc745a6934dd5bda0b.mp3", "audio_bytes": 262872, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 87.624, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (हॅलो.)\n[2s] AGENT: Yes. May I speak with Mr. Devre from Miraco Industry?\n[6s] CUSTOMER: Yes sir.\n[7s] AGENT: Actually...\n[9s] CUSTOMER: Hello. (हॅलो.)\n[10s] AGENT: Hello. (हॅलो.)\n[10s] CUSTOMER: Yes sir, speak. (Yes sir, बोला.)\n[12s] AGENT: Madam, I am Sudip speaking. I had called from JSW One. Actually, what happened is, your company was registered and in the registration, the name written is Tatyasaheb Devre. So just... (मॅडम, मी सुदीप बोलतोय. JSW One मधनं कॉल केला होता. Actually काय आहे, तुमची कंपनी registered होती आणि registration मध्ये नाव लिहिलं आहे तात्यासाहेब देवरे. तर just...)\n[18s] CUSTOMER: Sir regarding, sir regarding what? (सर regarding, सर कशा regarding?)\n[19s] AGENT: Steel, I have called regarding steel procurement. (Steel, steel procurement च्या हिशोबाने फोन केलाय मी.)\n[21s] CUSTOMER: Okay, okay.\n[22s] AGENT: Do you handle steel procurement or does sir handle it, Devre sir? (Steel procurement तुम्ही बघता की सर बघतायत, देवरे सर?)\n[24s] CUSTOMER: Actually, sir himself handles it. But you can tell me. It's not a problem because sir is busy with work outside right now. (Actually सरच बघतात. पण मग तुम्ही सांगू शकताय मला. असं काही नाही कारण सर आता कामात आहेत बाहेर.)\n[29s] AGENT: Okay, okay. Actually, this was a follow-up call. Your company's registration was on our portal for marketing. And last month also a quotation was sent but we didn't get an order. So I just wanted to understand, is there any immediate requirement now? (अच्छा अच्छा. Actually हा follow-up call होता. तुमच्या कंपनीचं registration होतं portal वर आपल्या marketing साठी. आणि मागच्या महिन्यामध्ये पण एक quotation आलं होतं पण order नव्हती आली आपल्याला. तर बस हे समजून घ्यायचं होतं आता काय आहे का immediate requirement?)\n[37s] CUSTOMER: Um, I will confirm with sir and let you know, sir. (अं, मी एकदा सरांशी confirm करून सांगते सर.)\n[39s] AGENT: Okay. My number... (ठीक आहे. मी माझा नंबर...)\n[40s] CUSTOMER: Or else sir will call you. What is your name, sir? (किंवा मग तुम्हाला सर call करतील. तुमचं नाव काय सर?)\n[42s] AGENT: Sudip Sonawane speaking from the Mumbai head office. But don't call on this number. This is a system number. The call might not connect. I will WhatsApp you, call on that number. (सुदीप सोनवणे बोलतोय मुंबई head office मधनं. पण हा या नंबरवर call, या नंबरवर call नका करू. हा system चा नंबर आहे. जर call नाही लागला. मी WhatsApp करेन ना, त्या नंबरवर call करा.)\n[48s] CUSTOMER: Okay, okay.\n[48s] AGENT: I will WhatsApp on this number, call on that number. Okay? What did you say your name was? (मी WhatsApp करतो ना या नंबरवर, त्या नंबरवर call करा. Okay? तुमचं नाव काय म्हटलंय?)\n[51s] CUSTOMER: Dhanashree. (धनश्री.)\n[52s] AGENT: Dhanashree. Okay Dhanashree ma'am. Thank you. (धनश्री. Okay धनश्री मॅम. Thank you.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 22, "connected": 1, "audio_notes": "clear: There is some minor background chatter on the agent's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "22 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "Instead of just asking for an order, first use discovery questions to understand the customer's business (what they make, what steel they use) to build value before asking about requirements.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent performed a follow-up call regarding a past quotation. He spoke with an employee, as the decision-maker was unavailable. The agent asked for a current requirement, but the employee needed to check with her boss. The call ended with the agent agreeing to send his contact details, with a vague possibility of the customer calling back.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"May I speak with Mr. Devre from Miraco Industry? ... Madam, I am Sudip speaking. I had called from JSW One.\", \"comment\": \"Agent successfully introduced himself, the company, and confirmed the customer's name before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a supply or price hook; instead, he referenced a past failed quotation, which is not a value proposition.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked zero discovery questions about the customer's business, material usage, or procurement process.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched because no discovery was conducted to make them relevant.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So I just wanted to understand, is there any immediate requirement now?\", \"comment\": \"Agent successfully asked if there was a current requirement, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Or else sir will call you. What is your name, sir?\", \"comment\": \"No committed next step was set; the agent left it to the customer to potentially call back, which is not a firm plan.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of just asking for an order, first use discovery questions to understand the customer's business (what they make, what steel they use) to build value before asking about requirements.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent performed a follow-up call regarding a past quotation. He spoke with an employee, as the decision-maker was unavailable. The agent asked for a current requirement, but the employee needed to check with her boss. The call ended with the agent agreeing to send his contact details, with a vague possibility of the customer calling back.\"}", "error": null, "latency_ms": 27167, "input_tokens": 3395, "output_tokens": 759, "created_at": "2026-09-25 11:25:50", "sentiment": "negative", "sentiment_score": -0.181, "sentiment_confidence": "high", "pos": 3, "neg": 4, "lex_hits": 11, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.718, "agent_talk_sec": 33.3, "customer_talk_sec": 13.1, "dead_air_sec": 72.6, "longest_monologue_sec": 7.4, "agent_wpm": 297.3, "interruptions": 0, "agent_turns": 11, "customer_turns": 11, "discovery_qs": 5, "words_agent": 165, "words_customer": 62, "monologue_heavy": 0, "turns": [ { "ucid": "21112178876504241", "idx": 0, "speaker": "customer", "start_s": 1.38, "end_s": 1.8, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178876504241", "idx": 1, "speaker": "agent", "start_s": 2.18, "end_s": 5.4, "text_en": "Yes. May I speak with Mr. Devre from Miraco Industry?", "text_native": "Yes. May I speak with Mr. Devre from Miraco Industry?" }, { "ucid": "21112178876504241", "idx": 2, "speaker": "customer", "start_s": 5.9, "end_s": 6.5, "text_en": "Yes sir.", "text_native": "Yes sir." }, { "ucid": "21112178876504241", "idx": 3, "speaker": "agent", "start_s": 7.0, "end_s": 7.58, "text_en": "Actually...", "text_native": "Actually..." }, { "ucid": "21112178876504241", "idx": 4, "speaker": "customer", "start_s": 8.9, "end_s": 9.28, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178876504241", "idx": 5, "speaker": "agent", "start_s": 9.8, "end_s": 10.16, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178876504241", "idx": 6, "speaker": "customer", "start_s": 10.5, "end_s": 11.2, "text_en": "Yes sir, speak.", "text_native": "Yes sir, बोला." }, { "ucid": "21112178876504241", "idx": 7, "speaker": "agent", "start_s": 11.5, "end_s": 17.9, "text_en": "Madam, I am Sudip speaking. I had called from JSW One. Actually, what happened is, your company was registered and in the registration, the name written is Tatyasaheb Devre. So just...", "text_native": "मॅडम, मी सुदीप बोलतोय. JSW One मधनं कॉल केला होता. Actually काय आहे, तुमची कंपनी registered होती आणि registration मध्ये नाव लिहिलं आहे तात्यासाहेब देवरे. तर just..." }, { "ucid": "21112178876504241", "idx": 8, "speaker": "customer", "start_s": 17.9, "end_s": 19.2, "text_en": "Sir regarding, sir regarding what?", "text_native": "सर regarding, सर कशा regarding?" }, { "ucid": "21112178876504241", "idx": 9, "speaker": "agent", "start_s": 19.2, "end_s": 20.8, "text_en": "Steel, I have called regarding steel procurement.", "text_native": "Steel, steel procurement च्या हिशोबाने फोन केलाय मी." }, { "ucid": "21112178876504241", "idx": 10, "speaker": "customer", "start_s": 21.0, "end_s": 21.6, "text_en": "Okay, okay.", "text_native": "Okay, okay." }, { "ucid": "21112178876504241", "idx": 11, "speaker": "agent", "start_s": 21.8, "end_s": 24.2, "text_en": "Do you handle steel procurement or does sir handle it, Devre sir?", "text_native": "Steel procurement तुम्ही बघता की सर बघतायत, देवरे सर?" }, { "ucid": "21112178876504241", "idx": 12, "speaker": "customer", "start_s": 24.4, "end_s": 28.5, "text_en": "Actually, sir himself handles it. But you can tell me. It's not a problem because sir is busy with work outside right now.", "text_native": "Actually सरच बघतात. पण मग तुम्ही सांगू शकताय मला. असं काही नाही कारण सर आता कामात आहेत बाहेर." }, { "ucid": "21112178876504241", "idx": 13, "speaker": "agent", "start_s": 28.8, "end_s": 36.2, "text_en": "Okay, okay. Actually, this was a follow-up call. Your company's registration was on our portal for marketing. And last month also a quotation was sent but we didn't get an order. So I just wanted to understand, is there any immediate requirement now?", "text_native": "अच्छा अच्छा. Actually हा follow-up call होता. तुमच्या कंपनीचं registration होतं portal वर आपल्या marketing साठी. आणि मागच्या महिन्यामध्ये पण एक quotation आलं होतं पण order नव्हती आली आपल्याला. तर बस हे समजून घ्यायचं होतं आता काय आहे का immediate requirement?" }, { "ucid": "21112178876504241", "idx": 14, "speaker": "customer", "start_s": 37.2, "end_s": 39.2, "text_en": "Um, I will confirm with sir and let you know, sir.", "text_native": "अं, मी एकदा सरांशी confirm करून सांगते सर." }, { "ucid": "21112178876504241", "idx": 15, "speaker": "agent", "start_s": 39.4, "end_s": 40.0, "text_en": "Okay. My number...", "text_native": "ठीक आहे. मी माझा नंबर..." }, { "ucid": "21112178876504241", "idx": 16, "speaker": "customer", "start_s": 40.0, "end_s": 41.8, "text_en": "Or else sir will call you. What is your name, sir?", "text_native": "किंवा मग तुम्हाला सर call करतील. तुमचं नाव काय सर?" }, { "ucid": "21112178876504241", "idx": 17, "speaker": "agent", "start_s": 42.0, "end_s": 47.8, "text_en": "Sudip Sonawane speaking from the Mumbai head office. But don't call on this number. This is a system number. The call might not connect. I will WhatsApp you, call on that number.", "text_native": "सुदीप सोनवणे बोलतोय मुंबई head office मधनं. पण हा या नंबरवर call, या नंबरवर call नका करू. हा system चा नंबर आहे. जर call नाही लागला. मी WhatsApp करेन ना, त्या नंबरवर call करा." }, { "ucid": "21112178876504241", "idx": 18, "speaker": "customer", "start_s": 47.8, "end_s": 48.3, "text_en": "Okay, okay.", "text_native": "Okay, okay." }, { "ucid": "21112178876504241", "idx": 19, "speaker": "agent", "start_s": 48.3, "end_s": 51.2, "text_en": "I will WhatsApp on this number, call on that number. Okay? What did you say your name was?", "text_native": "मी WhatsApp करतो ना या नंबरवर, त्या नंबरवर call करा. Okay? तुमचं नाव काय म्हटलंय?" }, { "ucid": "21112178876504241", "idx": 20, "speaker": "customer", "start_s": 51.4, "end_s": 52.1, "text_en": "Dhanashree.", "text_native": "धनश्री." }, { "ucid": "21112178876504241", "idx": 21, "speaker": "agent", "start_s": 52.5, "end_s": 54.5, "text_en": "Dhanashree. Okay Dhanashree ma'am. Thank you.", "text_native": "धनश्री. Okay धनश्री मॅम. Thank you." } ], "steps": [ { "ucid": "21112178876504241", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "May I speak with Mr. Devre from Miraco Industry? ... Madam, I am Sudip speaking. I had called from JSW One.", "comment": "Agent successfully introduced himself, the company, and confirmed the customer's name before proceeding." }, { "ucid": "21112178876504241", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not lead with a supply or price hook; instead, he referenced a past failed quotation, which is not a value proposition." }, { "ucid": "21112178876504241", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent asked zero discovery questions about the customer's business, material usage, or procurement process." }, { "ucid": "21112178876504241", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched because no discovery was conducted to make them relevant." }, { "ucid": "21112178876504241", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "So I just wanted to understand, is there any immediate requirement now?", "comment": "Agent successfully asked if there was a current requirement, which is the core intent of this step." }, { "ucid": "21112178876504241", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Or else sir will call you. What is your name, sir?", "comment": "No committed next step was set; the agent left it to the customer to potentially call back, which is not a firm plan." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }