Call 21112178876483711 2026-09-07 · ankit mistry · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise (machinery) on the customer's side, but the main conversation is intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.01
confidence high · +2/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but failed to ask for permission to speak, jumping directly to a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide any supply or price hook, instead asking directly if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was shut down by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Uh, do you have any requirement in steel? In HR etc.?
Summary
The agent contacted a representative from Star Steel Company and asked directly if they had a requirement for HR steel. The customer stated they had no requirement at the moment. The agent then ended the call without establishing a next step.
Coaching
You skipped the critical opening steps of asking for permission and providing a value hook, which resulted in the customer immediately ending the call; always secure a moment of their time before asking for business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh sir, good morning. I am Ankit Mistry calling from Jindal Steel. Uh, do you have any requirement in steel? The agent identified themself and the company but failed to ask for permission to speak, jumping directly to a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide any supply or price hook, instead asking directly if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was shut down by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh, do you have any requirement in steel? In HR etc.? The agent successfully asked if a current requirement exists, which is the first step of qualification. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | So if you have any requirement, please let us know, okay? The agent did not establish a specific, committed next step, placing the onus on the customer to call back. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.815 heavy | 13.2s | 3.0s | 44.8s | 6.3s | 245.5 | 0 | 5 | 6 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello.
हेलो।
agent
6.1s
Hello? Uh, am I speaking with Sheikh ji?
हेलो? अह शेख जी से बात कर रहे हैं?
customer
8.5s
Yes?
हाँ?
agent
9.3s
Am I speaking with Star Steel Company?
स्टार स्टील कंपनी से बात हो रही है मेरी?
customer
11.5s
Yes.
हाँ।
agent
12.3s
Uh sir, good morning. I am Ankit Mistry calling from Jindal Steel. Uh, do you have any requirement in steel? In HR etc.?
अह सर जी गुड मॉर्निंग। मैं अंकित मिस्त्री बात कर रहा हूं जिंदल स्टील से। अह कुछ रिक्वायरमेंट आपकी होगी स्टील में? एचआर वगेरा में?
customer
19.0s
No no, not right now.
नहीं नहीं, अभी नहीं।
agent
21.5s
Okay. So if you have any requirement, please let us know, okay?
अच्छा। तो कुछ होगा तो हमें बताइएगा, ठीक है?
customer
23.9s
Okay.
ठीक है।
agent
24.9s
Okay ji, thank you.
ओके जी, थैंक यू।
customer
26.5s
Okay.
ओके।