{
  "ucid": "21112178876483711",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 12:37:17",
  "end_time": "2026-09-07 12:38:18",
  "duration_sec": 61,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc3111b7c116fb180e5e18426ff91fadc.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 742,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178876483711__DIAc3111b7c116fb180e5e18426ff91fadc.mp3",
  "audio_bytes": 86184,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 28.728,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.   (हेलो।)\n[6s] AGENT: Hello? Uh, am I speaking with Sheikh ji?   (हेलो? अह शेख जी से बात कर रहे हैं?)\n[8s] CUSTOMER: Yes?   (हाँ?)\n[9s] AGENT: Am I speaking with Star Steel Company?   (स्टार स्टील कंपनी से बात हो रही है मेरी?)\n[12s] CUSTOMER: Yes.   (हाँ।)\n[12s] AGENT: Uh sir, good morning. I am Ankit Mistry calling from Jindal Steel. Uh, do you have any requirement in steel? In HR etc.?   (अह सर जी गुड मॉर्निंग। मैं अंकित मिस्त्री बात कर रहा हूं जिंदल स्टील से। अह कुछ रिक्वायरमेंट आपकी होगी स्टील में? एचआर वगेरा में?)\n[19s] CUSTOMER: No no, not right now.   (नहीं नहीं, अभी नहीं।)\n[22s] AGENT: Okay. So if you have any requirement, please let us know, okay?   (अच्छा। तो कुछ होगा तो हमें बताइएगा, ठीक है?)\n[24s] CUSTOMER: Okay.   (ठीक है।)\n[25s] AGENT: Okay ji, thank you.   (ओके जी, थैंक यू।)\n[26s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise (machinery) on the customer's side, but the main conversation is intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the critical opening steps of asking for permission and providing a value hook, which resulted in the customer immediately ending the call; always secure a moment of their time before asking for business.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from Star Steel Company and asked directly if they had a requirement for HR steel. The customer stated they had no requirement at the moment. The agent then ended the call without establishing a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh sir, good morning. I am Ankit Mistry calling from Jindal Steel. Uh, do you have any requirement in steel?\", \"comment\": \"The agent identified themself and the company but failed to ask for permission to speak, jumping directly to a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide any supply or price hook, instead asking directly if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was shut down by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, do you have any requirement in steel? In HR etc.?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the first step of qualification.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So if you have any requirement, please let us know, okay?\", \"comment\": \"The agent did not establish a specific, committed next step, placing the onus on the customer to call back.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the critical opening steps of asking for permission and providing a value hook, which resulted in the customer immediately ending the call; always secure a moment of their time before asking for business.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a representative from Star Steel Company and asked directly if they had a requirement for HR steel. The customer stated they had no requirement at the moment. The agent then ended the call without establishing a next step.\"}",
  "error": null,
  "latency_ms": 22923,
  "input_tokens": 2836,
  "output_tokens": 724,
  "created_at": "2026-09-25 11:25:47",
  "sentiment": "neutral",
  "sentiment_score": 0.006,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.815,
  "agent_talk_sec": 13.2,
  "customer_talk_sec": 3.0,
  "dead_air_sec": 44.8,
  "longest_monologue_sec": 6.3,
  "agent_wpm": 245.5,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 6,
  "words_agent": 54,
  "words_customer": 10,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178876483711",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.04,
      "end_s": 5.49,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178876483711",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.13,
      "end_s": 8.08,
      "text_en": "Hello? Uh, am I speaking with Sheikh ji?",
      "text_native": "हेलो? अह शेख जी से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178876483711",
      "idx": 2,
      "speaker": "customer",
      "start_s": 8.5,
      "end_s": 8.8,
      "text_en": "Yes?",
      "text_native": "हाँ?"
    },
    {
      "ucid": "21112178876483711",
      "idx": 3,
      "speaker": "agent",
      "start_s": 9.26,
      "end_s": 11.0,
      "text_en": "Am I speaking with Star Steel Company?",
      "text_native": "स्टार स्टील कंपनी से बात हो रही है मेरी?"
    },
    {
      "ucid": "21112178876483711",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 11.78,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178876483711",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.26,
      "end_s": 18.58,
      "text_en": "Uh sir, good morning. I am Ankit Mistry calling from Jindal Steel. Uh, do you have any requirement in steel? In HR etc.?",
      "text_native": "अह सर जी गुड मॉर्निंग। मैं अंकित मिस्त्री बात कर रहा हूं जिंदल स्टील से। अह कुछ रिक्वायरमेंट आपकी होगी स्टील में? एचआर वगेरा में?"
    },
    {
      "ucid": "21112178876483711",
      "idx": 6,
      "speaker": "customer",
      "start_s": 19.0,
      "end_s": 20.0,
      "text_en": "No no, not right now.",
      "text_native": "नहीं नहीं, अभी नहीं।"
    },
    {
      "ucid": "21112178876483711",
      "idx": 7,
      "speaker": "agent",
      "start_s": 21.5,
      "end_s": 23.6,
      "text_en": "Okay. So if you have any requirement, please let us know, okay?",
      "text_native": "अच्छा। तो कुछ होगा तो हमें बताइएगा, ठीक है?"
    },
    {
      "ucid": "21112178876483711",
      "idx": 8,
      "speaker": "customer",
      "start_s": 23.9,
      "end_s": 24.4,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178876483711",
      "idx": 9,
      "speaker": "agent",
      "start_s": 24.9,
      "end_s": 26.0,
      "text_en": "Okay ji, thank you.",
      "text_native": "ओके जी, थैंक यू।"
    },
    {
      "ucid": "21112178876483711",
      "idx": 10,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 27.0,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178876483711",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh sir, good morning. I am Ankit Mistry calling from Jindal Steel. Uh, do you have any requirement in steel?",
      "comment": "The agent identified themself and the company but failed to ask for permission to speak, jumping directly to a requirement question."
    },
    {
      "ucid": "21112178876483711",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide any supply or price hook, instead asking directly if the customer had a requirement."
    },
    {
      "ucid": "21112178876483711",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was shut down by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178876483711",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, and no USPs were pitched."
    },
    {
      "ucid": "21112178876483711",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh, do you have any requirement in steel? In HR etc.?",
      "comment": "The agent successfully asked if a current requirement exists, which is the first step of qualification."
    },
    {
      "ucid": "21112178876483711",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So if you have any requirement, please let us know, okay?",
      "comment": "The agent did not establish a specific, committed next step, placing the onus on the customer to call back."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}