Call 21112178876482311 2026-09-07 · Jeevan Jeejo · 2:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Does_not_deal_Steel | full conversation 29 turns, clean transcript (0% inaudible) | Hindi | 29 | new_registration (campaign_name:high) |
Audio: noisy: The agent's line has some digital distortion and is slightly muffled, making some words a little hard to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.35
confidence high · +3/−6
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked about the business type and end product, but did not attempt any other discovery questions after the customer revealed a product mismatch.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement but did not schedule a specific callback date after the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was closed by agreeing to remove the profile, which is not one of the three required outcomes (quote, callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, I am speaking from the JSW One platform, from the JSW One platform. Sir, I saw a registration of yours here on the JSW One platform, so I was cal
Summary
The agent contacted a new registrant who clarified they had signed up by mistake, thinking the platform was for acquiring manufacturing work, not for buying materials. The customer stated their requirement is for MS/SS solid round bars, which are not the products being offered (HR/CR coils). The agent acknowledged the mismatch and agreed to remove the customer's profile.
Coaching
When a customer misunderstands the platform's purpose, take a moment to briefly explain what it is for (e.g., 'we sell steel raw materials like sheets and coils') before closing the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I am speaking from the JSW One platform, from the JSW One platform. Sir, I saw a registration of yours here on the JSW One platform, so I was calling to get information about that. The agent provided a warm opening, identified themselves and the company, and stated the reason for the call based on the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Am I talking to Nalanda Engineering Works? The agent only verified the company name before the customer diverted the conversation; the other 3 basic profile questions were not asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | So what do you do, sir, at this Nalanda Engineering Works? ... Manufacturing of what? Like what is your end product? The agent asked about the business type and end product, but did not attempt any other discovery questions after the customer revealed a product mismatch. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's value proposition, which was a missed opportunity given the customer had misunderstood its purpose. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Do you have any requirement for HR, CR, sheet, or coil right now? The agent asked about a current requirement but did not schedule a specific callback date after the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, okay sir. So I'll remove the profile. The call was closed by agreeing to remove the profile, which is not one of the three required outcomes (quote, callback, or walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.516 | 33.3s | 31.2s | 97.5s | 6.3s | 291.9 | 0 | 14 | 15 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.4s
Hello?
हेलो?
agent
6.6s
Hello, good afternoon. Am I talking to Nalanda Engineering Works?
customer
10.0s
Yes, speak.
जी बोलिए।
agent
11.2s
Sir, I am speaking from the JSW One platform, from the JSW One platform. Sir, I saw a registration of yours here on the JSW One platform, so I was calling to get information about that.
सर मैं JSW One प्लैटफॉर्म से बात कर रहा हूं, JSW One प्लैटफॉर्म से। सर आपका एक रजिस्ट्रेशन देखा था इधर JSW One प्लैटफॉर्म में, तो उसके बारे में जानकारी लेने के लिए था।
customer
17.5s
Registration for what?
किस चीज का रजिस्ट्रेशन?
agent
19.3s
Sorry sir, your voice is breaking up.
सॉरी सर, आपका वॉइस ब्रेक हो रहा है।
customer
20.8s
Registration for what?
किस चीज का रजिस्ट्रेशन?
agent
22.5s
The one you registered on the JSW One platform, so, uh, on the 4th. Do you have any requirement for HR, CR, sheet, or coil right now?
आपने जो रजिस्टर किया था ना JSW One प्लैटफॉर्म में, तो uh चौथा तारीख को। कोई HR, CR, sheet या coil, उसका कुछ रिक्वायरमेंट है अभी आपको?
customer
28.5s
No, no, no, I don't have any.
नहीं नहीं नहीं, नहीं है।
agent
30.5s
You don't have. Okay sir. So I'll, on my WhatsApp, yes, on my WhatsApp, I'll text you on your WhatsApp number. If any requirement comes up, please message me or call me.
नहीं है। ठीक है सर। तो मैं मेरा WhatsApp, हां, मेरे WhatsApp में आपके जो WhatsApp नंबर में टेक्स्ट करके रखता हूं। अगर कोई रिक्वायरमेंट आ जाएगा तो जरा मुझे मैसेज कर दीजिए या कॉल कर दीजिए।
customer
37.1s
But this is not our work. I logged in thinking it was something else. It's of no use to us, we will never need it.
पर हमारा काम ही नहीं है इसका। मैं तो कुछ और समझ के किया था लॉग इन इसमें। हमारा कुछ काम का नहीं है, कभी जरूरत भी नहीं पड़ने वाला है।
agent
42.5s
So what do you do, sir, at this Nalanda Engineering Works?
तो आप क्या करते हो सर ये Nalanda Engineering Works में?
customer
44.8s
We have manufacturing work, I mean.
हमारा मैन्युफैक्चरिंग काम है मतलब।
agent
47.0s
Manufacturing of what? Like what is your end product?
Manufacturing of what? Like आपका end product क्या है?
customer
49.8s
Any raw material that comes, we have to manufacture and supply it. But in that, we will never need that thing.
कोई भी रॉ मटेरियल आता है ना, उसको बना के सप्लाई करना होता है। पर उसमें हमको कोई कभी जरूरत नहीं पड़ेगा उस चीज का।
customer
54.2s
We need MS, SS, these solid round bars.
हमको तो MS का, SS का, ये सब राउंड बार जो होता है ना सॉलिड।
agent
56.9s
Coil.
customer
57.8s
Not coil, not coil. The round material of MS, SS.
Coil नहीं, coil नहीं। राउंड जो होता है ना MS, SS का मटेरियल।
agent
59.9s
Yes, yes, yes.
हां हां हां।
customer
60.5s
Raw material, we might need that in the future, but otherwise, we have no work for coil and all, all this.
रॉ मटेरियल, उसका जरूरत पड़ सकता है इन फ्यूचर, लेकिन बाकी कॉइल-वॉयल का हमारा कुछ काम नहीं है ये सब का।
agent
64.3s
Okay, okay sir, okay. So I'll...
अच्छा, ठीक है सर, ठीक है। तो मैं वो
customer
65.8s
We, regarding the work
हम तो काम के रिगार्डिंग
agent
66.8s
Sorry?
सॉरी?
customer
67.5s
We registered on it regarding work. We thought we would get some work on it, but when I went inside, I found out it's something else.
काम के रिगार्डिंग हम रजिस्ट्रेशन किए थे उसपे। हमको लगा कि हमको कुछ काम मिलेगा उसपे, लेकिन वो अंदर गया तो मालूम पड़ा वो दूसरा चीज है कुछ।
agent
72.2s
Okay, okay sir. So I'll remove the profile.
अच्छा, ठीक है सर। तो मैं प्रोफाइल हटा देता हूं।
customer
74.3s
Okay, okay. I am about to remove the profile from there myself.
ठीक है, ठीक है। मैं मैं प्रोफाइल हटाने ही वाला हूं वहां से।
agent
76.8s
Okay sir, okay. No worries. Thank you so much, sir.
customer
79.2s
Yes, okay.
हां, ठीक है।
agent
80.4s
Yeah.