{
  "ucid": "21112178876482311",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 12:37:03",
  "end_time": "2026-09-07 12:39:45",
  "duration_sec": 162,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Does_not_deal_Steel",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb87c867a04dbdcb4ec60ed7f724e5a0f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 743,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178876482311__DIAb87c867a04dbdcb4ec60ed7f724e5a0f.mp3",
  "audio_bytes": 383400,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 127.8,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हेलो?)\n[7s] AGENT: Hello, good afternoon. Am I talking to Nalanda Engineering Works?\n[10s] CUSTOMER: Yes, speak.   (जी बोलिए।)\n[11s] AGENT: Sir, I am speaking from the JSW One platform, from the JSW One platform. Sir, I saw a registration of yours here on the JSW One platform, so I was calling to get information about that.   (सर मैं JSW One प्लैटफॉर्म से बात कर रहा हूं, JSW One प्लैटफॉर्म से। सर आपका एक रजिस्ट्रेशन देखा था इधर JSW One प्लैटफॉर्म में, तो उसके बारे में जानकारी लेने के लिए था।)\n[18s] CUSTOMER: Registration for what?   (किस चीज का रजिस्ट्रेशन?)\n[19s] AGENT: Sorry sir, your voice is breaking up.   (सॉरी सर, आपका वॉइस ब्रेक हो रहा है।)\n[21s] CUSTOMER: Registration for what?   (किस चीज का रजिस्ट्रेशन?)\n[22s] AGENT: The one you registered on the JSW One platform, so, uh, on the 4th. Do you have any requirement for HR, CR, sheet, or coil right now?   (आपने जो रजिस्टर किया था ना JSW One प्लैटफॉर्म में, तो uh चौथा तारीख को। कोई HR, CR, sheet या coil, उसका कुछ रिक्वायरमेंट है अभी आपको?)\n[28s] CUSTOMER: No, no, no, I don't have any.   (नहीं नहीं नहीं, नहीं है।)\n[30s] AGENT: You don't have. Okay sir. So I'll, on my WhatsApp, yes, on my WhatsApp, I'll text you on your WhatsApp number. If any requirement comes up, please message me or call me.   (नहीं है। ठीक है सर। तो मैं मेरा WhatsApp, हां, मेरे WhatsApp में आपके जो WhatsApp नंबर में टेक्स्ट करके रखता हूं। अगर कोई रिक्वायरमेंट आ जाएगा तो जरा मुझे मैसेज कर दीजिए या कॉल कर दीजिए।)\n[37s] CUSTOMER: But this is not our work. I logged in thinking it was something else. It's of no use to us, we will never need it.   (पर हमारा काम ही नहीं है इसका। मैं तो कुछ और समझ के किया था लॉग इन इसमें। हमारा कुछ काम का नहीं है, कभी जरूरत भी नहीं पड़ने वाला है।)\n[42s] AGENT: So what do you do, sir, at this Nalanda Engineering Works?   (तो आप क्या करते हो सर ये Nalanda Engineering Works में?)\n[45s] CUSTOMER: We have manufacturing work, I mean.   (हमारा मैन्युफैक्चरिंग काम है मतलब।)\n[47s] AGENT: Manufacturing of what? Like what is your end product?   (Manufacturing of what? Like आपका end product क्या है?)\n[50s] CUSTOMER: Any raw material that comes, we have to manufacture and supply it. But in that, we will never need that thing.   (कोई भी रॉ मटेरियल आता है ना, उसको बना के सप्लाई करना होता है। पर उसमें हमको कोई कभी जरूरत नहीं पड़ेगा उस चीज का।)\n[54s] CUSTOMER: We need MS, SS, these solid round bars.   (हमको तो MS का, SS का, ये सब राउंड बार जो होता है ना सॉलिड।)\n[57s] AGENT: Coil.\n[58s] CUSTOMER: Not coil, not coil. The round material of MS, SS.   (Coil नहीं, coil नहीं। राउंड जो होता है ना MS, SS का मटेरियल।)\n[60s] AGENT: Yes, yes, yes.   (हां हां हां।)\n[60s] CUSTOMER: Raw material, we might need that in the future, but otherwise, we have no work for coil and all, all this.   (रॉ मटेरियल, उसका जरूरत पड़ सकता है इन फ्यूचर, लेकिन बाकी कॉइल-वॉयल का हमारा कुछ काम नहीं है ये सब का।)\n[64s] AGENT: Okay, okay sir, okay. So I'll...   (अच्छा, ठीक है सर, ठीक है। तो मैं वो)\n[66s] CUSTOMER: We, regarding the work   (हम तो काम के रिगार्डिंग)\n[67s] AGENT: Sorry?   (सॉरी?)\n[68s] CUSTOMER: We registered on it regarding work. We thought we would get some work on it, but when I went inside, I found out it's something else.   (काम के रिगार्डिंग हम रजिस्ट्रेशन किए थे उसपे। हमको लगा कि हमको कुछ काम मिलेगा उसपे, लेकिन वो अंदर गया तो मालूम पड़ा वो दूसरा चीज है कुछ।)\n[72s] AGENT: Okay, okay sir. So I'll remove the profile.   (अच्छा, ठीक है सर। तो मैं प्रोफाइल हटा देता हूं।)\n[74s] CUSTOMER: Okay, okay. I am about to remove the profile from there myself.   (ठीक है, ठीक है। मैं मैं प्रोफाइल हटाने ही वाला हूं वहां से।)\n[77s] AGENT: Okay sir, okay. No worries. Thank you so much, sir.\n[79s] CUSTOMER: Yes, okay.   (हां, ठीक है।)\n[80s] AGENT: Yeah.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 29,
  "connected": 1,
  "audio_notes": "noisy: The agent's line has some digital distortion and is slightly muffled, making some words a little hard to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "29 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer misunderstands the platform's purpose, take a moment to briefly explain what it is for (e.g., 'we sell steel raw materials like sheets and coils') before closing the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": null,
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant who clarified they had signed up by mistake, thinking the platform was for acquiring manufacturing work, not for buying materials. The customer stated their requirement is for MS/SS solid round bars, which are not the products being offered (HR/CR coils). The agent acknowledged the mismatch and agreed to remove the customer's profile.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I am speaking from the JSW One platform, from the JSW One platform. Sir, I saw a registration of yours here on the JSW One platform, so I was calling to get information about that.\", \"comment\": \"The agent provided a warm opening, identified themselves and the company, and stated the reason for the call based on the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Am I talking to Nalanda Engineering Works?\", \"comment\": \"The agent only verified the company name before the customer diverted the conversation; the other 3 basic profile questions were not asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"So what do you do, sir, at this Nalanda Engineering Works? ... Manufacturing of what? Like what is your end product?\", \"comment\": \"The agent asked about the business type and end product, but did not attempt any other discovery questions after the customer revealed a product mismatch.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's value proposition, which was a missed opportunity given the customer had misunderstood its purpose.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for HR, CR, sheet, or coil right now?\", \"comment\": \"The agent asked about a current requirement but did not schedule a specific callback date after the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, okay sir. So I'll remove the profile.\", \"comment\": \"The call was closed by agreeing to remove the profile, which is not one of the three required outcomes (quote, callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer misunderstands the platform's purpose, take a moment to briefly explain what it is for (e.g., 'we sell steel raw materials like sheets and coils') before closing the call.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": null, \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant who clarified they had signed up by mistake, thinking the platform was for acquiring manufacturing work, not for buying materials. The customer stated their requirement is for MS/SS solid round bars, which are not the products being offered (HR/CR coils). The agent acknowledged the mismatch and agreed to remove the customer's profile.\"}",
  "error": null,
  "latency_ms": 33263,
  "input_tokens": 3774,
  "output_tokens": 855,
  "created_at": "2026-09-25 11:26:00",
  "sentiment": "negative",
  "sentiment_score": -0.353,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 6,
  "lex_hits": 16,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.516,
  "agent_talk_sec": 33.3,
  "customer_talk_sec": 31.2,
  "dead_air_sec": 97.5,
  "longest_monologue_sec": 6.3,
  "agent_wpm": 291.9,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 15,
  "discovery_qs": 6,
  "words_agent": 162,
  "words_customer": 151,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178876482311",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.38,
      "end_s": 5.78,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178876482311",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 9.6,
      "text_en": "Hello, good afternoon. Am I talking to Nalanda Engineering Works?",
      "text_native": "Hello, good afternoon. Am I talking to Nalanda Engineering Works?"
    },
    {
      "ucid": "21112178876482311",
      "idx": 2,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.57,
      "text_en": "Yes, speak.",
      "text_native": "जी बोलिए।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 3,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 16.8,
      "text_en": "Sir, I am speaking from the JSW One platform, from the JSW One platform. Sir, I saw a registration of yours here on the JSW One platform, so I was calling to get information about that.",
      "text_native": "सर मैं JSW One प्लैटफॉर्म से बात कर रहा हूं, JSW One प्लैटफॉर्म से। सर आपका एक रजिस्ट्रेशन देखा था इधर JSW One प्लैटफॉर्म में, तो उसके बारे में जानकारी लेने के लिए था।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 4,
      "speaker": "customer",
      "start_s": 17.5,
      "end_s": 18.7,
      "text_en": "Registration for what?",
      "text_native": "किस चीज का रजिस्ट्रेशन?"
    },
    {
      "ucid": "21112178876482311",
      "idx": 5,
      "speaker": "agent",
      "start_s": 19.3,
      "end_s": 20.6,
      "text_en": "Sorry sir, your voice is breaking up.",
      "text_native": "सॉरी सर, आपका वॉइस ब्रेक हो रहा है।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 6,
      "speaker": "customer",
      "start_s": 20.8,
      "end_s": 22.0,
      "text_en": "Registration for what?",
      "text_native": "किस चीज का रजिस्ट्रेशन?"
    },
    {
      "ucid": "21112178876482311",
      "idx": 7,
      "speaker": "agent",
      "start_s": 22.5,
      "end_s": 28.0,
      "text_en": "The one you registered on the JSW One platform, so, uh, on the 4th. Do you have any requirement for HR, CR, sheet, or coil right now?",
      "text_native": "आपने जो रजिस्टर किया था ना JSW One प्लैटफॉर्म में, तो uh चौथा तारीख को। कोई HR, CR, sheet या coil, उसका कुछ रिक्वायरमेंट है अभी आपको?"
    },
    {
      "ucid": "21112178876482311",
      "idx": 8,
      "speaker": "customer",
      "start_s": 28.5,
      "end_s": 30.0,
      "text_en": "No, no, no, I don't have any.",
      "text_native": "नहीं नहीं नहीं, नहीं है।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 9,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 36.8,
      "text_en": "You don't have. Okay sir. So I'll, on my WhatsApp, yes, on my WhatsApp, I'll text you on your WhatsApp number. If any requirement comes up, please message me or call me.",
      "text_native": "नहीं है। ठीक है सर। तो मैं मेरा WhatsApp, हां, मेरे WhatsApp में आपके जो WhatsApp नंबर में टेक्स्ट करके रखता हूं। अगर कोई रिक्वायरमेंट आ जाएगा तो जरा मुझे मैसेज कर दीजिए या कॉल कर दीजिए।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 10,
      "speaker": "customer",
      "start_s": 37.1,
      "end_s": 42.0,
      "text_en": "But this is not our work. I logged in thinking it was something else. It's of no use to us, we will never need it.",
      "text_native": "पर हमारा काम ही नहीं है इसका। मैं तो कुछ और समझ के किया था लॉग इन इसमें। हमारा कुछ काम का नहीं है, कभी जरूरत भी नहीं पड़ने वाला है।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 11,
      "speaker": "agent",
      "start_s": 42.5,
      "end_s": 44.5,
      "text_en": "So what do you do, sir, at this Nalanda Engineering Works?",
      "text_native": "तो आप क्या करते हो सर ये Nalanda Engineering Works में?"
    },
    {
      "ucid": "21112178876482311",
      "idx": 12,
      "speaker": "customer",
      "start_s": 44.8,
      "end_s": 46.3,
      "text_en": "We have manufacturing work, I mean.",
      "text_native": "हमारा मैन्युफैक्चरिंग काम है मतलब।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 13,
      "speaker": "agent",
      "start_s": 47.0,
      "end_s": 49.5,
      "text_en": "Manufacturing of what? Like what is your end product?",
      "text_native": "Manufacturing of what? Like आपका end product क्या है?"
    },
    {
      "ucid": "21112178876482311",
      "idx": 14,
      "speaker": "customer",
      "start_s": 49.8,
      "end_s": 53.8,
      "text_en": "Any raw material that comes, we have to manufacture and supply it. But in that, we will never need that thing.",
      "text_native": "कोई भी रॉ मटेरियल आता है ना, उसको बना के सप्लाई करना होता है। पर उसमें हमको कोई कभी जरूरत नहीं पड़ेगा उस चीज का।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 15,
      "speaker": "customer",
      "start_s": 54.2,
      "end_s": 56.5,
      "text_en": "We need MS, SS, these solid round bars.",
      "text_native": "हमको तो MS का, SS का, ये सब राउंड बार जो होता है ना सॉलिड।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 16,
      "speaker": "agent",
      "start_s": 56.9,
      "end_s": 57.3,
      "text_en": "Coil.",
      "text_native": "Coil."
    },
    {
      "ucid": "21112178876482311",
      "idx": 17,
      "speaker": "customer",
      "start_s": 57.8,
      "end_s": 59.8,
      "text_en": "Not coil, not coil. The round material of MS, SS.",
      "text_native": "Coil नहीं, coil नहीं। राउंड जो होता है ना MS, SS का मटेरियल।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 18,
      "speaker": "agent",
      "start_s": 59.9,
      "end_s": 60.4,
      "text_en": "Yes, yes, yes.",
      "text_native": "हां हां हां।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 19,
      "speaker": "customer",
      "start_s": 60.5,
      "end_s": 64.0,
      "text_en": "Raw material, we might need that in the future, but otherwise, we have no work for coil and all, all this.",
      "text_native": "रॉ मटेरियल, उसका जरूरत पड़ सकता है इन फ्यूचर, लेकिन बाकी कॉइल-वॉयल का हमारा कुछ काम नहीं है ये सब का।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 20,
      "speaker": "agent",
      "start_s": 64.3,
      "end_s": 65.8,
      "text_en": "Okay, okay sir, okay. So I'll...",
      "text_native": "अच्छा, ठीक है सर, ठीक है। तो मैं वो"
    },
    {
      "ucid": "21112178876482311",
      "idx": 21,
      "speaker": "customer",
      "start_s": 65.8,
      "end_s": 66.8,
      "text_en": "We, regarding the work",
      "text_native": "हम तो काम के रिगार्डिंग"
    },
    {
      "ucid": "21112178876482311",
      "idx": 22,
      "speaker": "agent",
      "start_s": 66.8,
      "end_s": 67.5,
      "text_en": "Sorry?",
      "text_native": "सॉरी?"
    },
    {
      "ucid": "21112178876482311",
      "idx": 23,
      "speaker": "customer",
      "start_s": 67.5,
      "end_s": 71.8,
      "text_en": "We registered on it regarding work. We thought we would get some work on it, but when I went inside, I found out it's something else.",
      "text_native": "काम के रिगार्डिंग हम रजिस्ट्रेशन किए थे उसपे। हमको लगा कि हमको कुछ काम मिलेगा उसपे, लेकिन वो अंदर गया तो मालूम पड़ा वो दूसरा चीज है कुछ।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 24,
      "speaker": "agent",
      "start_s": 72.2,
      "end_s": 74.0,
      "text_en": "Okay, okay sir. So I'll remove the profile.",
      "text_native": "अच्छा, ठीक है सर। तो मैं प्रोफाइल हटा देता हूं।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 25,
      "speaker": "customer",
      "start_s": 74.3,
      "end_s": 76.5,
      "text_en": "Okay, okay. I am about to remove the profile from there myself.",
      "text_native": "ठीक है, ठीक है। मैं मैं प्रोफाइल हटाने ही वाला हूं वहां से।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 26,
      "speaker": "agent",
      "start_s": 76.8,
      "end_s": 78.8,
      "text_en": "Okay sir, okay. No worries. Thank you so much, sir.",
      "text_native": "Okay sir, okay. No worries. Thank you so much, sir."
    },
    {
      "ucid": "21112178876482311",
      "idx": 27,
      "speaker": "customer",
      "start_s": 79.2,
      "end_s": 79.8,
      "text_en": "Yes, okay.",
      "text_native": "हां, ठीक है।"
    },
    {
      "ucid": "21112178876482311",
      "idx": 28,
      "speaker": "agent",
      "start_s": 80.4,
      "end_s": 80.6,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    }
  ],
  "steps": [
    {
      "ucid": "21112178876482311",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, I am speaking from the JSW One platform, from the JSW One platform. Sir, I saw a registration of yours here on the JSW One platform, so I was calling to get information about that.",
      "comment": "The agent provided a warm opening, identified themselves and the company, and stated the reason for the call based on the customer's registration."
    },
    {
      "ucid": "21112178876482311",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Am I talking to Nalanda Engineering Works?",
      "comment": "The agent only verified the company name before the customer diverted the conversation; the other 3 basic profile questions were not asked."
    },
    {
      "ucid": "21112178876482311",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "So what do you do, sir, at this Nalanda Engineering Works? ... Manufacturing of what? Like what is your end product?",
      "comment": "The agent asked about the business type and end product, but did not attempt any other discovery questions after the customer revealed a product mismatch."
    },
    {
      "ucid": "21112178876482311",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the platform's value proposition, which was a missed opportunity given the customer had misunderstood its purpose."
    },
    {
      "ucid": "21112178876482311",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for HR, CR, sheet, or coil right now?",
      "comment": "The agent asked about a current requirement but did not schedule a specific callback date after the customer said no."
    },
    {
      "ucid": "21112178876482311",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, okay sir. So I'll remove the profile.",
      "comment": "The call was closed by agreeing to remove the profile, which is not one of the three required outcomes (quote, callback, or walkthrough)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}