Call 21112178876449971 2026-09-07 · Rohit Mishra · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background chatter is present throughout the call, especially on the agent's side, which sometimes makes speech slightly hard to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +2/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and customer, but did not ask for permission or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself and immediately asked if the customer had a requirement. The customer confirmed he did and volunteered to send the details via message. The agent accepted this and ended the call without performing any discovery, qualification, or setting a concrete next step.
Coaching
You must lead the conversation; when the customer said he would send the requirement, you should have tried to capture the key details on the call to check stock immediately.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Am I speaking with Mukund ji? ... Rohit Singh speaking from the JSW One platform. Agent identified self and customer, but did not ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Did you have any requirement right now, sir? Agent asked if a requirement existed, but made no attempt to capture any details (grade, qty, etc.) when the customer said yes. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir. Agent passively accepted the customer's offer to send details, without establishing a committed next step or follow-up time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.588 | 7.0s | 4.9s | 33.1s | 2.0s | 231.4 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.9s
Hello?
हेलो?
agent
3.3s
Hello?
हेलो?
customer
4.0s
Yes?
हां जी?
agent
4.8s
Am I speaking with Mukund ji?
मुकुंद जी से मेरी बात हो रही है?
customer
6.1s
Yes, yes, tell me.
हां जी हां जी बोलो।
agent
7.3s
Rohit Singh speaking from the JSW One platform.
रोहित सिंह बात कर रहा हूं JSW One platform से।
customer
9.6s
From where?
कहां से?
agent
10.5s
JSW Mumbai.
JSW मुंबई।
customer
12.1s
Yes, tell me.
हां बोलो।
agent
13.0s
Did you have any requirement right now, sir?
अभी कुछ आपका requirement था क्या सर?
customer
15.6s
Yes, I have. I will write it and send it, sir.
हां है ना मैं लिख के भेजो डाल देता हूं सर।
agent
18.4s
Okay sir.
ठीक है सर।