{
  "ucid": "21112178876449971",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 12:31:39",
  "end_time": "2026-09-07 12:32:24",
  "duration_sec": 45,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc91523ac4bc729ec477d12802ac62d0a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 746,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178876449971__DIAc91523ac4bc729ec477d12802ac62d0a.mp3",
  "audio_bytes": 93744,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 31.248,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello?   (हेलो?)\n[3s] AGENT: Hello?   (हेलो?)\n[4s] CUSTOMER: Yes?   (हां जी?)\n[5s] AGENT: Am I speaking with Mukund ji?   (मुकुंद जी से मेरी बात हो रही है?)\n[6s] CUSTOMER: Yes, yes, tell me.   (हां जी हां जी बोलो।)\n[7s] AGENT: Rohit Singh speaking from the JSW One platform.   (रोहित सिंह बात कर रहा हूं JSW One platform से।)\n[10s] CUSTOMER: From where?   (कहां से?)\n[10s] AGENT: JSW Mumbai.   (JSW मुंबई।)\n[12s] CUSTOMER: Yes, tell me.   (हां बोलो।)\n[13s] AGENT: Did you have any requirement right now, sir?   (अभी कुछ आपका requirement था क्या सर?)\n[16s] CUSTOMER: Yes, I have. I will write it and send it, sir.   (हां है ना मैं लिख के भेजो डाल देता हूं सर।)\n[18s] AGENT: Okay sir.   (ठीक है सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "noisy: Significant background chatter is present throughout the call, especially on the agent's side, which sometimes makes speech slightly hard to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must lead the conversation; when the customer said he would send the requirement, you should have tried to capture the key details on the call to check stock immediately.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and immediately asked if the customer had a requirement. The customer confirmed he did and volunteered to send the details via message. The agent accepted this and ended the call without performing any discovery, qualification, or setting a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Am I speaking with Mukund ji? ... Rohit Singh speaking from the JSW One platform.\", \"comment\": \"Agent identified self and customer, but did not ask for permission or if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement right now, sir?\", \"comment\": \"Agent asked if a requirement existed, but made no attempt to capture any details (grade, qty, etc.) when the customer said yes.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir.\", \"comment\": \"Agent passively accepted the customer's offer to send details, without establishing a committed next step or follow-up time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must lead the conversation; when the customer said he would send the requirement, you should have tried to capture the key details on the call to check stock immediately.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and immediately asked if the customer had a requirement. The customer confirmed he did and volunteered to send the details via message. The agent accepted this and ended the call without performing any discovery, qualification, or setting a concrete next step.\"}",
  "error": null,
  "latency_ms": 30098,
  "input_tokens": 2801,
  "output_tokens": 701,
  "created_at": "2026-09-25 11:26:09",
  "sentiment": "positive",
  "sentiment_score": 0.3,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.588,
  "agent_talk_sec": 7.0,
  "customer_talk_sec": 4.9,
  "dead_air_sec": 33.1,
  "longest_monologue_sec": 2.0,
  "agent_wpm": 231.4,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 27,
  "words_customer": 22,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178876449971",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.91,
      "end_s": 3.24,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178876449971",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.3,
      "end_s": 3.66,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178876449971",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.0,
      "end_s": 4.36,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178876449971",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 6.0,
      "text_en": "Am I speaking with Mukund ji?",
      "text_native": "मुकुंद जी से मेरी बात हो रही है?"
    },
    {
      "ucid": "21112178876449971",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.14,
      "end_s": 6.96,
      "text_en": "Yes, yes, tell me.",
      "text_native": "हां जी हां जी बोलो।"
    },
    {
      "ucid": "21112178876449971",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.3,
      "end_s": 9.34,
      "text_en": "Rohit Singh speaking from the JSW One platform.",
      "text_native": "रोहित सिंह बात कर रहा हूं JSW One platform से।"
    },
    {
      "ucid": "21112178876449971",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.64,
      "end_s": 10.24,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178876449971",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.5,
      "end_s": 11.54,
      "text_en": "JSW Mumbai.",
      "text_native": "JSW मुंबई।"
    },
    {
      "ucid": "21112178876449971",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.1,
      "end_s": 12.64,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलो।"
    },
    {
      "ucid": "21112178876449971",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 14.74,
      "text_en": "Did you have any requirement right now, sir?",
      "text_native": "अभी कुछ आपका requirement था क्या सर?"
    },
    {
      "ucid": "21112178876449971",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.6,
      "end_s": 17.84,
      "text_en": "Yes, I have. I will write it and send it, sir.",
      "text_native": "हां है ना मैं लिख के भेजो डाल देता हूं सर।"
    },
    {
      "ucid": "21112178876449971",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.4,
      "end_s": 19.0,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178876449971",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Am I speaking with Mukund ji? ... Rohit Singh speaking from the JSW One platform.",
      "comment": "Agent identified self and customer, but did not ask for permission or if it was a good time to talk."
    },
    {
      "ucid": "21112178876449971",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178876449971",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions about the customer's business or needs."
    },
    {
      "ucid": "21112178876449971",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and consequently no USPs were pitched."
    },
    {
      "ucid": "21112178876449971",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Did you have any requirement right now, sir?",
      "comment": "Agent asked if a requirement existed, but made no attempt to capture any details (grade, qty, etc.) when the customer said yes."
    },
    {
      "ucid": "21112178876449971",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir.",
      "comment": "Agent passively accepted the customer's offer to send details, without establishing a committed next step or follow-up time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}