Call 21112178876443161 2026-09-07 · Jeevan Jeejo · 1:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | English | 8 | supply_led (campaign_name:medium) |
Audio: clear: The company name spoken by the agent is slightly unclear but transcribed as best as possible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.05
confidence high · +5/−6
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook after the customer stated they had no requirement; he immediately moved to end the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was terminated early by the agent.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent did not ask if a requirement exists; the customer volunteered that they had none, and the agent did not probe further.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Uh, this is Jeevan calling from JSW One platform. Uh good time to talk, sir?
Summary
The agent contacted a manufacturing company, but the customer immediately stated they had no current requirement. The agent did not attempt to probe further or deliver a hook, instead opting to get permission to send his details via WhatsApp for any future needs. The call ended without any discovery or pitching.
Coaching
When a customer says they have no requirement, don't immediately end the call; try to deliver your hook or ask one discovery question to create an opportunity for the future.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh, this is Jeevan calling from JSW One platform. Uh good time to talk, sir? Agent identified the company, himself, JSW One, and asked for permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook after the customer stated they had no requirement; he immediately moved to end the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was terminated early by the agent. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done. |
| SL5 Qualify | 2 | fail | – | 0.0 | we don't have any requirement as of now. Agent did not ask if a requirement exists; the customer volunteered that they had none, and the agent did not probe further. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I can share you my details and once you have a requirement, you can just ping me. This is not a committed next step like a quote or a scheduled callback; it's a passive 'call me if you need me'. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.746 heavy | 15.6s | 5.3s | 45.1s | 6.8s | 273.1 | 0 | 4 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
agent
1.6s
Uh hello, good afternoon. Am I talking to Fil-truck Bharat Manufacturing?
customer
4.6s
Sorry?
agent
5.5s
Uh, this is Jeevan calling from JSW One platform. Uh good time to talk, sir?
customer
9.9s
Uh but we don't have any requirement as of now.
agent
12.7s
Oh okay, is it so? Alright. If if if you can confirm if this is your WhatsApp number, I can share you my details and once you have a requirement, you can just ping me.
customer
19.7s
Yeah, yeah, okay. This is my WhatsApp number.
agent
21.7s
Perfect, perfect. Thank you so much for your time.