{
  "ucid": "21112178876443161",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 12:30:31",
  "end_time": "2026-09-07 12:31:37",
  "duration_sec": 66,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA075eb84fe660f22316974203f6022b48.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 748,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178876443161__DIA075eb84fe660f22316974203f6022b48.mp3",
  "audio_bytes": 100440,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 33.48,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Uh hello, good afternoon. Am I talking to Fil-truck Bharat Manufacturing?\n[5s] CUSTOMER: Sorry?\n[6s] AGENT: Uh, this is Jeevan calling from JSW One platform. Uh good time to talk, sir?\n[10s] CUSTOMER: Uh but we don't have any requirement as of now.\n[13s] AGENT: Oh okay, is it so? Alright. If if if you can confirm if this is your WhatsApp number, I can share you my details and once you have a requirement, you can just ping me.\n[20s] CUSTOMER: Yeah, yeah, okay. This is my WhatsApp number.\n[22s] AGENT: Perfect, perfect. Thank you so much for your time.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: The company name spoken by the agent is slightly unclear but transcribed as best as possible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no requirement, don't immediately end the call; try to deliver your hook or ask one discovery question to create an opportunity for the future.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing company, but the customer immediately stated they had no current requirement. The agent did not attempt to probe further or deliver a hook, instead opting to get permission to send his details via WhatsApp for any future needs. The call ended without any discovery or pitching.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, this is Jeevan calling from JSW One platform. Uh good time to talk, sir?\", \"comment\": \"Agent identified the company, himself, JSW One, and asked for permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a hook after the customer stated they had no requirement; he immediately moved to end the call.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was terminated early by the agent.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"we don't have any requirement as of now.\", \"comment\": \"Agent did not ask if a requirement exists; the customer volunteered that they had none, and the agent did not probe further.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I can share you my details and once you have a requirement, you can just ping me.\", \"comment\": \"This is not a committed next step like a quote or a scheduled callback; it's a passive 'call me if you need me'.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no requirement, don't immediately end the call; try to deliver your hook or ask one discovery question to create an opportunity for the future.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing company, but the customer immediately stated they had no current requirement. The agent did not attempt to probe further or deliver a hook, instead opting to get permission to send his details via WhatsApp for any future needs. The call ended without any discovery or pitching.\"}",
  "error": null,
  "latency_ms": 25312,
  "input_tokens": 2722,
  "output_tokens": 732,
  "created_at": "2026-09-25 11:26:06",
  "sentiment": "neutral",
  "sentiment_score": -0.046,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 6,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.746,
  "agent_talk_sec": 15.6,
  "customer_talk_sec": 5.3,
  "dead_air_sec": 45.1,
  "longest_monologue_sec": 6.8,
  "agent_wpm": 273.1,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 3,
  "words_agent": 71,
  "words_customer": 20,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178876443161",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.7,
      "end_s": 1.1,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178876443161",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 4.4,
      "text_en": "Uh hello, good afternoon. Am I talking to Fil-truck Bharat Manufacturing?",
      "text_native": "Uh hello, good afternoon. Am I talking to Fil-truck Bharat Manufacturing?"
    },
    {
      "ucid": "21112178876443161",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.6,
      "end_s": 5.0,
      "text_en": "Sorry?",
      "text_native": "Sorry?"
    },
    {
      "ucid": "21112178876443161",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.5,
      "end_s": 9.7,
      "text_en": "Uh, this is Jeevan calling from JSW One platform. Uh good time to talk, sir?",
      "text_native": "Uh, this is Jeevan calling from JSW One platform. Uh good time to talk, sir?"
    },
    {
      "ucid": "21112178876443161",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.9,
      "end_s": 12.4,
      "text_en": "Uh but we don't have any requirement as of now.",
      "text_native": "Uh but we don't have any requirement as of now."
    },
    {
      "ucid": "21112178876443161",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.7,
      "end_s": 19.5,
      "text_en": "Oh okay, is it so? Alright. If if if you can confirm if this is your WhatsApp number, I can share you my details and once you have a requirement, you can just ping me.",
      "text_native": "Oh okay, is it so? Alright. If if if you can confirm if this is your WhatsApp number, I can share you my details and once you have a requirement, you can just ping me."
    },
    {
      "ucid": "21112178876443161",
      "idx": 6,
      "speaker": "customer",
      "start_s": 19.7,
      "end_s": 21.7,
      "text_en": "Yeah, yeah, okay. This is my WhatsApp number.",
      "text_native": "Yeah, yeah, okay. This is my WhatsApp number."
    },
    {
      "ucid": "21112178876443161",
      "idx": 7,
      "speaker": "agent",
      "start_s": 21.7,
      "end_s": 23.5,
      "text_en": "Perfect, perfect. Thank you so much for your time.",
      "text_native": "Perfect, perfect. Thank you so much for your time."
    }
  ],
  "steps": [
    {
      "ucid": "21112178876443161",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh, this is Jeevan calling from JSW One platform. Uh good time to talk, sir?",
      "comment": "Agent identified the company, himself, JSW One, and asked for permission."
    },
    {
      "ucid": "21112178876443161",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a hook after the customer stated they had no requirement; he immediately moved to end the call."
    },
    {
      "ucid": "21112178876443161",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was terminated early by the agent."
    },
    {
      "ucid": "21112178876443161",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done."
    },
    {
      "ucid": "21112178876443161",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "we don't have any requirement as of now.",
      "comment": "Agent did not ask if a requirement exists; the customer volunteered that they had none, and the agent did not probe further."
    },
    {
      "ucid": "21112178876443161",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I can share you my details and once you have a requirement, you can just ping me.",
      "comment": "This is not a committed next step like a quote or a scheduled callback; it's a passive 'call me if you need me'."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}