Call 21112178876386941 2026-09-07 · Rohit Mishra · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.47
confidence high · +16/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook or value proposition, jumping straight to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement right now in MS?
Summary
The agent contacted a lead from the auto industry. After the introduction, the agent immediately asked for a requirement. The customer stated they had none at the moment, and the agent ended the call without attempting discovery or scheduling a follow-up.
Coaching
When a customer says they have no current need, you must still attempt discovery to understand their business and schedule a specific callback for when they might have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook or value proposition, jumping straight to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement right now in MS? Agent successfully asked for a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Call was ended without establishing any future next step after the customer said no. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.774 heavy | 13.0s | 3.8s | 32.2s | 2.9s | 253.8 | 0 | 10 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello.
agent
2.0s
Hello.
customer
2.5s
Yes.
हाँ जी।
agent
3.3s
Uh yes, good afternoon, this is Rohit speaking from JSW from Mumbai.
अह जी गुड आफ्टरनून, रोहित बात कर रहा हूं JSW से फ्रॉम मुंबई।
customer
6.6s
Huh?
हैं?
agent
8.0s
Rohit speaking from JSW from Mumbai.
रोहित बात कर रहा हूं फ्रॉम JSW फ्रॉम मुंबई।
customer
10.1s
I G W?
agent
11.5s
JSW, Jindal Steel.
JSW, जिंदल स्टील।
customer
12.7s
Yes yes yes, tell me.
हाँ हाँ हाँ, बोलो।
agent
14.0s
Uh, I saw your company named Gai Auto Industries.
अह, ये गाय ऑटो इंडस्ट्रीज करके आपकी कंपनी दिखी।
customer
16.8s
Yes yes.
हाँ हाँ।
agent
17.2s
It was registered on our platform.
हमारे प्लेटफार्म पे रजिस्टर्ड थी।
agent
18.4s
Do you have any requirement right now in MS?
कुछ अभी रिक्वायरमेंट है क्या MS में?
customer
20.0s
No, not right now.
नहीं, अभी नहीं।
agent
21.1s
You don't have? Okay okay ji.
नहीं है? ओके ओके जी।
agent
22.6s
Alright.
ठीक है।
agent
23.3s
Thank you.