{
  "ucid": "21112178876386941",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 12:21:09",
  "end_time": "2026-09-07 12:21:58",
  "duration_sec": 49,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA153b4d064211624faf7914010611230f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 749,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178876386941__DIA153b4d064211624faf7914010611230f.mp3",
  "audio_bytes": 98496,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 32.832,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Yes.   (हाँ जी।)\n[3s] AGENT: Uh yes, good afternoon, this is Rohit speaking from JSW from Mumbai.   (अह जी गुड आफ्टरनून, रोहित बात कर रहा हूं JSW से फ्रॉम मुंबई।)\n[7s] CUSTOMER: Huh?   (हैं?)\n[8s] AGENT: Rohit speaking from JSW from Mumbai.   (रोहित बात कर रहा हूं फ्रॉम JSW फ्रॉम मुंबई।)\n[10s] CUSTOMER: I G W?\n[12s] AGENT: JSW, Jindal Steel.   (JSW, जिंदल स्टील।)\n[13s] CUSTOMER: Yes yes yes, tell me.   (हाँ हाँ हाँ, बोलो।)\n[14s] AGENT: Uh, I saw your company named Gai Auto Industries.   (अह, ये गाय ऑटो इंडस्ट्रीज करके आपकी कंपनी दिखी।)\n[17s] CUSTOMER: Yes yes.   (हाँ हाँ।)\n[17s] AGENT: It was registered on our platform.   (हमारे प्लेटफार्म पे रजिस्टर्ड थी।)\n[18s] AGENT: Do you have any requirement right now in MS?   (कुछ अभी रिक्वायरमेंट है क्या MS में?)\n[20s] CUSTOMER: No, not right now.   (नहीं, अभी नहीं।)\n[21s] AGENT: You don't have? Okay okay ji.   (नहीं है? ओके ओके जी।)\n[23s] AGENT: Alright.   (ठीक है।)\n[23s] AGENT: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current need, you must still attempt discovery to understand their business and schedule a specific callback for when they might have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from the auto industry. After the introduction, the agent immediately asked for a requirement. The customer stated they had none at the moment, and the agent ended the call without attempting discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook or value proposition, jumping straight to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement right now in MS?\", \"comment\": \"Agent successfully asked for a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Call was ended without establishing any future next step after the customer said no.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, you must still attempt discovery to understand their business and schedule a specific callback for when they might have a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from the auto industry. After the introduction, the agent immediately asked for a requirement. The customer stated they had none at the moment, and the agent ended the call without attempting discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 33787,
  "input_tokens": 2903,
  "output_tokens": 637,
  "created_at": "2026-09-25 11:26:15",
  "sentiment": "positive",
  "sentiment_score": 0.474,
  "sentiment_confidence": "high",
  "pos": 16,
  "neg": 1,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.774,
  "agent_talk_sec": 13.0,
  "customer_talk_sec": 3.8,
  "dead_air_sec": 32.2,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 253.8,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 55,
  "words_customer": 17,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178876386941",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.27,
      "end_s": 1.67,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178876386941",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.34,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178876386941",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.54,
      "end_s": 2.86,
      "text_en": "Yes.",
      "text_native": "हाँ जी।"
    },
    {
      "ucid": "21112178876386941",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.3,
      "end_s": 6.23,
      "text_en": "Uh yes, good afternoon, this is Rohit speaking from JSW from Mumbai.",
      "text_native": "अह जी गुड आफ्टरनून, रोहित बात कर रहा हूं JSW से फ्रॉम मुंबई।"
    },
    {
      "ucid": "21112178876386941",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.63,
      "end_s": 6.93,
      "text_en": "Huh?",
      "text_native": "हैं?"
    },
    {
      "ucid": "21112178876386941",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.95,
      "end_s": 9.84,
      "text_en": "Rohit speaking from JSW from Mumbai.",
      "text_native": "रोहित बात कर रहा हूं फ्रॉम JSW फ्रॉम मुंबई।"
    },
    {
      "ucid": "21112178876386941",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.1,
      "end_s": 10.74,
      "text_en": "I G W?",
      "text_native": "I G W?"
    },
    {
      "ucid": "21112178876386941",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.5,
      "end_s": 12.6,
      "text_en": "JSW, Jindal Steel.",
      "text_native": "JSW, जिंदल स्टील।"
    },
    {
      "ucid": "21112178876386941",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.7,
      "end_s": 13.7,
      "text_en": "Yes yes yes, tell me.",
      "text_native": "हाँ हाँ हाँ, बोलो।"
    },
    {
      "ucid": "21112178876386941",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 16.7,
      "text_en": "Uh, I saw your company named Gai Auto Industries.",
      "text_native": "अह, ये गाय ऑटो इंडस्ट्रीज करके आपकी कंपनी दिखी।"
    },
    {
      "ucid": "21112178876386941",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.8,
      "end_s": 17.2,
      "text_en": "Yes yes.",
      "text_native": "हाँ हाँ।"
    },
    {
      "ucid": "21112178876386941",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.2,
      "end_s": 18.0,
      "text_en": "It was registered on our platform.",
      "text_native": "हमारे प्लेटफार्म पे रजिस्टर्ड थी।"
    },
    {
      "ucid": "21112178876386941",
      "idx": 12,
      "speaker": "agent",
      "start_s": 18.4,
      "end_s": 19.9,
      "text_en": "Do you have any requirement right now in MS?",
      "text_native": "कुछ अभी रिक्वायरमेंट है क्या MS में?"
    },
    {
      "ucid": "21112178876386941",
      "idx": 13,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 20.7,
      "text_en": "No, not right now.",
      "text_native": "नहीं, अभी नहीं।"
    },
    {
      "ucid": "21112178876386941",
      "idx": 14,
      "speaker": "agent",
      "start_s": 21.1,
      "end_s": 22.2,
      "text_en": "You don't have? Okay okay ji.",
      "text_native": "नहीं है? ओके ओके जी।"
    },
    {
      "ucid": "21112178876386941",
      "idx": 15,
      "speaker": "agent",
      "start_s": 22.6,
      "end_s": 22.9,
      "text_en": "Alright.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178876386941",
      "idx": 16,
      "speaker": "agent",
      "start_s": 23.3,
      "end_s": 23.6,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178876386941",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak before proceeding."
    },
    {
      "ucid": "21112178876386941",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook or value proposition, jumping straight to a qualification question."
    },
    {
      "ucid": "21112178876386941",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business."
    },
    {
      "ucid": "21112178876386941",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178876386941",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement right now in MS?",
      "comment": "Agent successfully asked for a current requirement."
    },
    {
      "ucid": "21112178876386941",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Call was ended without establishing any future next step after the customer said no."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}