Call 21112178876386321 2026-09-07 · Jeevan Jeejo · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrong_Number | full conversation 6 turns, clean transcript (0% inaudible) | English | 6 | supply_led (campaign_name:medium) |
Audio: clear: The customer interrupts the agent mid-sentence.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.80
confidence high · +0/−8
from 4 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the customer but failed to ask for permission to speak before jumping into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or benefit; they went straight to asking about requirements, which is a product dump.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was shut down by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
...just wanted to check if you have got any, you know, requirement for HR, CR sheet...
Summary
The agent confirmed the customer's name but failed to ask for permission or use a hook. The customer immediately stated they had no requirement and would call back if one arose. The agent did not attempt to overcome this brush-off, and the call ended.
Coaching
To avoid early brush-offs, always ask for permission to speak and then deliver a strong hook before asking about requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Vinay, this is Jeevan calling from JSW One platform. Uh, just wanted to check if you have got any, you know, requirement... The agent identified themself and the customer but failed to ask for permission to speak before jumping into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook or benefit; they went straight to asking about requirements, which is a product dump. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was shut down by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress past the opening. |
| SL5 Qualify | 2 | pass | – | 2.0 | ...just wanted to check if you have got any, you know, requirement for HR, CR sheet... The agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent did not propose a specific next step after the customer stated they had no requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.669 | 8.5s | 4.2s | 34.3s | 5.3s | 268.2 | 0 | 3 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
agent
1.5s
Yeah, hello, good afternoon. Am I talking to Mr. Vinay Kumar?
customer
4.5s
Yes.
agent
5.4s
Vinay, this is Jeevan calling from JSW One platform. Uh, just wanted to check if you have got any, you know, requirement for HR, CR sheet...
customer
10.7s
I don't have any requirement. If it's if I have any requirement, I'll update you. Don't worry.
agent
14.5s
Sorry?