{
  "ucid": "21112178876386321",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 12:21:03",
  "end_time": "2026-09-07 12:21:50",
  "duration_sec": 47,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrong_Number",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAeeb13f2db1a0c4a95200ab9e04a87a1a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 750,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178876386321__DIAeeb13f2db1a0c4a95200ab9e04a87a1a.mp3",
  "audio_bytes": 66960,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 22.32,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Yeah, hello, good afternoon. Am I talking to Mr. Vinay Kumar?\n[5s] CUSTOMER: Yes.\n[5s] AGENT: Vinay, this is Jeevan calling from JSW One platform. Uh, just wanted to check if you have got any, you know, requirement for HR, CR sheet...\n[11s] CUSTOMER: I don't have any requirement. If it's if I have any requirement, I'll update you. Don't worry.\n[14s] AGENT: Sorry?",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: The customer interrupts the agent mid-sentence.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "To avoid early brush-offs, always ask for permission to speak and then deliver a strong hook before asking about requirements.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent confirmed the customer's name but failed to ask for permission or use a hook. The customer immediately stated they had no requirement and would call back if one arose. The agent did not attempt to overcome this brush-off, and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Vinay, this is Jeevan calling from JSW One platform. Uh, just wanted to check if you have got any, you know, requirement...\", \"comment\": \"The agent identified themself and the customer but failed to ask for permission to speak before jumping into the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook or benefit; they went straight to asking about requirements, which is a product dump.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was shut down by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call did not progress past the opening.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"...just wanted to check if you have got any, you know, requirement for HR, CR sheet...\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not propose a specific next step after the customer stated they had no requirement.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"To avoid early brush-offs, always ask for permission to speak and then deliver a strong hook before asking about requirements.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent confirmed the customer's name but failed to ask for permission or use a hook. The customer immediately stated they had no requirement and would call back if one arose. The agent did not attempt to overcome this brush-off, and the call ended.\"}",
  "error": null,
  "latency_ms": 31959,
  "input_tokens": 2673,
  "output_tokens": 716,
  "created_at": "2026-09-25 11:26:15",
  "sentiment": "negative",
  "sentiment_score": -0.8,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 8,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.669,
  "agent_talk_sec": 8.5,
  "customer_talk_sec": 4.2,
  "dead_air_sec": 34.3,
  "longest_monologue_sec": 5.3,
  "agent_wpm": 268.2,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 38,
  "words_customer": 19,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178876386321",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.3,
      "end_s": 0.8,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178876386321",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.47,
      "end_s": 4.2,
      "text_en": "Yeah, hello, good afternoon. Am I talking to Mr. Vinay Kumar?",
      "text_native": "Yeah, hello, good afternoon. Am I talking to Mr. Vinay Kumar?"
    },
    {
      "ucid": "21112178876386321",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.53,
      "end_s": 4.96,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178876386321",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.36,
      "end_s": 10.7,
      "text_en": "Vinay, this is Jeevan calling from JSW One platform. Uh, just wanted to check if you have got any, you know, requirement for HR, CR sheet...",
      "text_native": "Vinay, this is Jeevan calling from JSW One platform. Uh, just wanted to check if you have got any, you know, requirement for HR, CR sheet..."
    },
    {
      "ucid": "21112178876386321",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.7,
      "end_s": 14.0,
      "text_en": "I don't have any requirement. If it's if I have any requirement, I'll update you. Don't worry.",
      "text_native": "I don't have any requirement. If it's if I have any requirement, I'll update you. Don't worry."
    },
    {
      "ucid": "21112178876386321",
      "idx": 5,
      "speaker": "agent",
      "start_s": 14.5,
      "end_s": 14.97,
      "text_en": "Sorry?",
      "text_native": "Sorry?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178876386321",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Vinay, this is Jeevan calling from JSW One platform. Uh, just wanted to check if you have got any, you know, requirement...",
      "comment": "The agent identified themself and the customer but failed to ask for permission to speak before jumping into the reason for the call."
    },
    {
      "ucid": "21112178876386321",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook or benefit; they went straight to asking about requirements, which is a product dump."
    },
    {
      "ucid": "21112178876386321",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was shut down by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178876386321",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call did not progress past the opening."
    },
    {
      "ucid": "21112178876386321",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "...just wanted to check if you have got any, you know, requirement for HR, CR sheet...",
      "comment": "The agent successfully asked if a current requirement exists, which is the first part of this step."
    },
    {
      "ucid": "21112178876386321",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not propose a specific next step after the customer stated they had no requirement."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}