Call 21112178876370241 2026-09-07 · Jeevan Jeejo · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrong_Number | short or unclear only 4 turns - short exchange, limited evidence to score | Hindi | 4 | supply_led (campaign_name:medium) |
Audio: clear: The customer's line has some background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence med · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 85% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any HR CR steel
Summary
The agent confirmed the company name and introduced themself. However, they skipped asking for permission and immediately tried to qualify the customer for an HR/CR steel requirement. The call ended abruptly at this point. The logged 'Wrong_Number' disposition appears incorrect as the customer confirmed the company name.
Coaching
Always secure permission to speak after your introduction; skipping this step can cause customers to disengage and hang up early.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am Jeevan speaking from the JSW One platform. Do you have any HR CR steel The agent did not ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the agent could pitch any USPs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any HR CR steel The agent attempted to qualify by asking if the customer has a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly before a next step could be established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.846 heavy | 6.6s | 1.2s | 34.2s | 3.8s | 263.6 | 0 | 2 | 2 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello
हॅलो
agent
2.0s
Hello good afternoon sir. Am I talking to A to Z Enterprises?
customer
5.1s
Yes, speak.
हाँ बोलिए।
agent
6.1s
Sir, I am Jeevan speaking from the JSW One platform. Do you have any HR CR steel
सर मैं जीवन बात कर रहा हूं JSW One प्लेटफॉर्म से। आपका कोई HR CR steel