{
  "ucid": "21112178876370241",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 12:18:22",
  "end_time": "2026-09-07 12:19:04",
  "duration_sec": 42,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrong_Number",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf8f7c9682cc9e7b4255facfdecabec14.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 751,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178876370241__DIAf8f7c9682cc9e7b4255facfdecabec14.mp3",
  "audio_bytes": 39312,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 13.104,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello good afternoon sir. Am I talking to A to Z Enterprises?\n[5s] CUSTOMER: Yes, speak.   (हाँ बोलिए।)\n[6s] AGENT: Sir, I am Jeevan speaking from the JSW One platform. Do you have any HR CR steel   (सर मैं जीवन बात कर रहा हूं JSW One प्लेटफॉर्म से। आपका कोई HR CR steel)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 4,
  "connected": 1,
  "audio_notes": "clear: The customer's line has some background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 4 turns - short exchange, limited evidence to score",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always secure permission to speak after your introduction; skipping this step can cause customers to disengage and hang up early.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent confirmed the company name and introduced themself. However, they skipped asking for permission and immediately tried to qualify the customer for an HR/CR steel requirement. The call ended abruptly at this point. The logged 'Wrong_Number' disposition appears incorrect as the customer confirmed the company name.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I am Jeevan speaking from the JSW One platform. Do you have any HR CR steel\", \"comment\": \"The agent did not ask for permission to speak before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could pitch any USPs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any HR CR steel\", \"comment\": \"The agent attempted to qualify by asking if the customer has a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly before a next step could be established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always secure permission to speak after your introduction; skipping this step can cause customers to disengage and hang up early.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent confirmed the company name and introduced themself. However, they skipped asking for permission and immediately tried to qualify the customer for an HR/CR steel requirement. The call ended abruptly at this point. The logged 'Wrong_Number' disposition appears incorrect as the customer confirmed the company name.\"}",
  "error": null,
  "latency_ms": 32510,
  "input_tokens": 2640,
  "output_tokens": 662,
  "created_at": "2026-09-25 11:26:17",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
  "talk_ratio": 0.846,
  "agent_talk_sec": 6.6,
  "customer_talk_sec": 1.2,
  "dead_air_sec": 34.2,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 263.6,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 2,
  "discovery_qs": 1,
  "words_agent": 29,
  "words_customer": 3,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178876370241",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.07,
      "end_s": 1.57,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178876370241",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.01,
      "end_s": 4.84,
      "text_en": "Hello good afternoon sir. Am I talking to A to Z Enterprises?",
      "text_native": "Hello good afternoon sir. Am I talking to A to Z Enterprises?"
    },
    {
      "ucid": "21112178876370241",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.06,
      "end_s": 5.8,
      "text_en": "Yes, speak.",
      "text_native": "हाँ बोलिए।"
    },
    {
      "ucid": "21112178876370241",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.06,
      "end_s": 9.84,
      "text_en": "Sir, I am Jeevan speaking from the JSW One platform. Do you have any HR CR steel",
      "text_native": "सर मैं जीवन बात कर रहा हूं JSW One प्लेटफॉर्म से। आपका कोई HR CR steel"
    }
  ],
  "steps": [
    {
      "ucid": "21112178876370241",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I am Jeevan speaking from the JSW One platform. Do you have any HR CR steel",
      "comment": "The agent did not ask for permission to speak before proceeding."
    },
    {
      "ucid": "21112178876370241",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178876370241",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178876370241",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could pitch any USPs."
    },
    {
      "ucid": "21112178876370241",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any HR CR steel",
      "comment": "The agent attempted to qualify by asking if the customer has a current requirement."
    },
    {
      "ucid": "21112178876370241",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly before a next step could be established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}