21112178876351671 · Call

Call 21112178876351671 2026-09-07 · Jeevan Jeejo · 2:21

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	full conversation 28 turns, clean transcript (4% inaudible)	English	28	supply_led (campaign_name:medium)

Audio: clear

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

material: bright bars, round bars

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.53

confidence high · +0/−5 from 8 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not use the customer's name from the lead data or ask for permission to speak at the start of the call.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The call did not progress to the hook stage as the initial discovery revealed the contact had left the company.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−1.0 pts Discovery (6 Qs) Agent successfully discovered what the company manufactures (Q1), their end application (Q2), and their procurement habits (Q4) before finding the product mismatch.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

just wanted to check if you if you know Sreeon Industries has got any steel requirement.

Closure with next step

Thank you so much, Ranjith. I'll mark it down.

Summary

The agent spoke with a former employee of Sreeon Industries, who had made the original inquiry. The agent discovered that the company is an OEM supplier for the tractor industry. The contact clarified that the company's requirement is for bright bars and round bars, not the HR/CR sheets the agent sells, leading the agent to correctly disqualify the lead and end the call.

Coaching

On every call, start by stating your name and company, using the customer's name, and asking for permission to speak to establish a professional opening.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Uh, hi. Am I talking to someone from Sreeon Industries? Agent did not use the customer's name from the lead data or ask for permission to speak at the start of the call.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The call did not progress to the hook stage as the initial discovery revealed the contact had left the company.
SL3 Discovery (6 Qs)	2	partial	3	1.0	may I know what Sreeon Industries was usually doing? ... So they do they procure the steel or the sheet, HR or CR sheet from local markets or? Agent successfully discovered what the company manufactures (Q1), their end application (Q2), and their procurement habits (Q4) before finding the product mismatch.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The call was correctly terminated after identifying a product mismatch, so no USPs were pitched.
SL5 Qualify	2	pass	–	2.0	just wanted to check if you if you know Sreeon Industries has got any steel requirement. Agent successfully asked about requirements and correctly qualified the lead out upon learning they need bars, not sheets.
SL6 Closure with next step	1	pass	–	1.0	Thank you so much, Ranjith. I'll mark it down. Agent correctly closed the call after disqualifying the lead, stating the appropriate next step was to update the system.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.591	33.3s	23.0s	84.7s	7.9s	318.9	0	14	14	9

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.5s

Hello.

customer

1.3s

Hello.

agent

2.3s

Uh, hi. Am I talking to someone from Sreeon Industries?

customer

5.5s

No, no, sir. I left there.

agent

7.4s

Oh, is there any point of contact that I can get if you don't mind?

customer

10.2s

Regarding what, sir?

agent

11.1s

Sir, this is regarding an enquiry that you have put, not you exactly, in the name of Sreeon Industries Private Limited with your phone number in this JSW One platform. So just wanted to check if you if you know Sreeon Industries has got any steel requirement.

customer

19.0s

Sorry?

agent

20.0s

Yeah.

customer

20.5s

For JSW, I think they dropped that plan, sir.

agent

23.0s

They have dropped it?

customer

24.0s

Yes, yes, yes.

agent

24.8s

Okay. And may I know what Sreeon Industries was usually doing? Like what it used to do?

customer

28.0s

Uh, they are OEM suppliers, sir. For tractor industries, yes.

agent

31.8s

Oh, OEM. Tractor industries they supplied, right?

customer

34.0s

Tractor industries and VST group. VST and TVS groups.

agent

36.8s

Oh, okay. So they do they procure the steel or the sheet, HR or CR sheet from local markets or?

customer

41.5s

Uh, they don't procure sheet, but they need uh bright bars and uh round bars. Ground bar.

agent

46.8s

What bars they need?

customer

47.8s

Ground bar and round bars.

agent

49.2s

Oh, bars. Okay, okay. Yes, yes. Only bars they are

Achcha, bars. Okay, okay. Yes, yes. Only bars they are

agent

51.5s

Understood, understood. No worries. Okay, anyways, thank you, thank you so much. May I know your good name?

customer

54.8s

Ranjith, sir.

customer

55.8s

I only enquired that. Yes, I only enquired that. Ranjith.

agent

58.0s

You only enquired. Ranjith. Okay, okay. No worries, no worries. Thank you so much, Ranjith. I'll mark it down.

customer

61.0s

Yes, sir, yes.

agent

61.8s

Okay, thank you. Yeah.

customer

62.8s

[inaudible]