{ "ucid": "21112178876351671", "call_date": "2026-09-07", "start_time": "2026-09-07 12:15:16", "end_time": "2026-09-07 12:17:37", "duration_sec": 141, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0fd7e49c4248c0cddbf41b70a8734a8f.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 752, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178876351671__DIA0fd7e49c4248c0cddbf41b70a8734a8f.mp3", "audio_bytes": 338472, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 112.824, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] AGENT: Hello.\n[1s] CUSTOMER: Hello.\n[2s] AGENT: Uh, hi. Am I talking to someone from Sreeon Industries?\n[5s] CUSTOMER: No, no, sir. I left there.\n[7s] AGENT: Oh, is there any point of contact that I can get if you don't mind?\n[10s] CUSTOMER: Regarding what, sir?\n[11s] AGENT: Sir, this is regarding an enquiry that you have put, not you exactly, in the name of Sreeon Industries Private Limited with your phone number in this JSW One platform. So just wanted to check if you if you know Sreeon Industries has got any steel requirement.\n[19s] CUSTOMER: Sorry?\n[20s] AGENT: Yeah.\n[20s] CUSTOMER: For JSW, I think they dropped that plan, sir.\n[23s] AGENT: They have dropped it?\n[24s] CUSTOMER: Yes, yes, yes.\n[25s] AGENT: Okay. And may I know what Sreeon Industries was usually doing? Like what it used to do?\n[28s] CUSTOMER: Uh, they are OEM suppliers, sir. For tractor industries, yes.\n[32s] AGENT: Oh, OEM. Tractor industries they supplied, right?\n[34s] CUSTOMER: Tractor industries and VST group. VST and TVS groups.\n[37s] AGENT: Oh, okay. So they do they procure the steel or the sheet, HR or CR sheet from local markets or?\n[42s] CUSTOMER: Uh, they don't procure sheet, but they need uh bright bars and uh round bars. Ground bar.\n[47s] AGENT: What bars they need?\n[48s] CUSTOMER: Ground bar and round bars.\n[49s] AGENT: Oh, bars. Okay, okay. Yes, yes. Only bars they are (Achcha, bars. Okay, okay. Yes, yes. Only bars they are)\n[52s] AGENT: Understood, understood. No worries. Okay, anyways, thank you, thank you so much. May I know your good name?\n[55s] CUSTOMER: Ranjith, sir.\n[56s] CUSTOMER: I only enquired that. Yes, I only enquired that. Ranjith.\n[58s] AGENT: You only enquired. Ranjith. Okay, okay. No worries, no worries. Thank you so much, Ranjith. I'll mark it down.\n[61s] CUSTOMER: Yes, sir, yes.\n[62s] AGENT: Okay, thank you. Yeah.\n[63s] CUSTOMER: [inaudible]", "language": "English", "languages": "[\"English\", \"Hindi\"]", "turn_count": 28, "connected": 1, "audio_notes": "clear", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "28 turns, clean transcript (4% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "On every call, start by stating your name and company, using the customer's name, and asking for permission to speak to establish a professional opening.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "bright bars, round bars", "catalogue_status": "not_available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent spoke with a former employee of Sreeon Industries, who had made the original inquiry. The agent discovered that the company is an OEM supplier for the tractor industry. The contact clarified that the company's requirement is for bright bars and round bars, not the HR/CR sheets the agent sells, leading the agent to correctly disqualify the lead and end the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh, hi. Am I talking to someone from Sreeon Industries?\", \"comment\": \"Agent did not use the customer's name from the lead data or ask for permission to speak at the start of the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the hook stage as the initial discovery revealed the contact had left the company.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"may I know what Sreeon Industries was usually doing? ... So they do they procure the steel or the sheet, HR or CR sheet from local markets or?\", \"comment\": \"Agent successfully discovered what the company manufactures (Q1), their end application (Q2), and their procurement habits (Q4) before finding the product mismatch.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was correctly terminated after identifying a product mismatch, so no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"just wanted to check if you if you know Sreeon Industries has got any steel requirement.\", \"comment\": \"Agent successfully asked about requirements and correctly qualified the lead out upon learning they need bars, not sheets.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Thank you so much, Ranjith. I'll mark it down.\", \"comment\": \"Agent correctly closed the call after disqualifying the lead, stating the appropriate next step was to update the system.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"On every call, start by stating your name and company, using the customer's name, and asking for permission to speak to establish a professional opening.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"bright bars, round bars\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent spoke with a former employee of Sreeon Industries, who had made the original inquiry. The agent discovered that the company is an OEM supplier for the tractor industry. The contact clarified that the company's requirement is for bright bars and round bars, not the HR/CR sheets the agent sells, leading the agent to correctly disqualify the lead and end the call.\"}", "error": null, "latency_ms": 40256, "input_tokens": 3181, "output_tokens": 806, "created_at": "2026-09-25 11:26:25", "sentiment": "negative", "sentiment_score": -0.529, "sentiment_confidence": "high", "pos": 0, "neg": 5, "lex_hits": 8, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.591, "agent_talk_sec": 33.3, "customer_talk_sec": 23.0, "dead_air_sec": 84.7, "longest_monologue_sec": 7.9, "agent_wpm": 318.9, "interruptions": 0, "agent_turns": 14, "customer_turns": 14, "discovery_qs": 9, "words_agent": 177, "words_customer": 80, "monologue_heavy": 0, "turns": [ { "ucid": "21112178876351671", "idx": 0, "speaker": "agent", "start_s": 0.5, "end_s": 1.0, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178876351671", "idx": 1, "speaker": "customer", "start_s": 1.29, "end_s": 1.73, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178876351671", "idx": 2, "speaker": "agent", "start_s": 2.29, "end_s": 5.0, "text_en": "Uh, hi. Am I talking to someone from Sreeon Industries?", "text_native": "Uh, hi. Am I talking to someone from Sreeon Industries?" }, { "ucid": "21112178876351671", "idx": 3, "speaker": "customer", "start_s": 5.46, "end_s": 7.0, "text_en": "No, no, sir. I left there.", "text_native": "No, no, sir. I left there." }, { "ucid": "21112178876351671", "idx": 4, "speaker": "agent", "start_s": 7.36, "end_s": 9.8, "text_en": "Oh, is there any point of contact that I can get if you don't mind?", "text_native": "Oh, is there any point of contact that I can get if you don't mind?" }, { "ucid": "21112178876351671", "idx": 5, "speaker": "customer", "start_s": 10.16, "end_s": 10.86, "text_en": "Regarding what, sir?", "text_native": "Regarding what, sir?" }, { "ucid": "21112178876351671", "idx": 6, "speaker": "agent", "start_s": 11.09, "end_s": 19.0, "text_en": "Sir, this is regarding an enquiry that you have put, not you exactly, in the name of Sreeon Industries Private Limited with your phone number in this JSW One platform. So just wanted to check if you if you know Sreeon Industries has got any steel requirement.", "text_native": "Sir, this is regarding an enquiry that you have put, not you exactly, in the name of Sreeon Industries Private Limited with your phone number in this JSW One platform. So just wanted to check if you if you know Sreeon Industries has got any steel requirement." }, { "ucid": "21112178876351671", "idx": 7, "speaker": "customer", "start_s": 19.0, "end_s": 20.0, "text_en": "Sorry?", "text_native": "Sorry?" }, { "ucid": "21112178876351671", "idx": 8, "speaker": "agent", "start_s": 20.0, "end_s": 20.5, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178876351671", "idx": 9, "speaker": "customer", "start_s": 20.5, "end_s": 22.5, "text_en": "For JSW, I think they dropped that plan, sir.", "text_native": "For JSW, I think they dropped that plan, sir." }, { "ucid": "21112178876351671", "idx": 10, "speaker": "agent", "start_s": 23.0, "end_s": 23.8, "text_en": "They have dropped it?", "text_native": "They have dropped it?" }, { "ucid": "21112178876351671", "idx": 11, "speaker": "customer", "start_s": 24.0, "end_s": 24.5, "text_en": "Yes, yes, yes.", "text_native": "Yes, yes, yes." }, { "ucid": "21112178876351671", "idx": 12, "speaker": "agent", "start_s": 24.8, "end_s": 27.5, "text_en": "Okay. And may I know what Sreeon Industries was usually doing? Like what it used to do?", "text_native": "Okay. And may I know what Sreeon Industries was usually doing? Like what it used to do?" }, { "ucid": "21112178876351671", "idx": 13, "speaker": "customer", "start_s": 28.0, "end_s": 31.5, "text_en": "Uh, they are OEM suppliers, sir. For tractor industries, yes.", "text_native": "Uh, they are OEM suppliers, sir. For tractor industries, yes." }, { "ucid": "21112178876351671", "idx": 14, "speaker": "agent", "start_s": 31.8, "end_s": 33.8, "text_en": "Oh, OEM. Tractor industries they supplied, right?", "text_native": "Oh, OEM. Tractor industries they supplied, right?" }, { "ucid": "21112178876351671", "idx": 15, "speaker": "customer", "start_s": 34.0, "end_s": 36.5, "text_en": "Tractor industries and VST group. VST and TVS groups.", "text_native": "Tractor industries and VST group. VST and TVS groups." }, { "ucid": "21112178876351671", "idx": 16, "speaker": "agent", "start_s": 36.8, "end_s": 41.0, "text_en": "Oh, okay. So they do they procure the steel or the sheet, HR or CR sheet from local markets or?", "text_native": "Oh, okay. So they do they procure the steel or the sheet, HR or CR sheet from local markets or?" }, { "ucid": "21112178876351671", "idx": 17, "speaker": "customer", "start_s": 41.5, "end_s": 46.5, "text_en": "Uh, they don't procure sheet, but they need uh bright bars and uh round bars. Ground bar.", "text_native": "Uh, they don't procure sheet, but they need uh bright bars and uh round bars. Ground bar." }, { "ucid": "21112178876351671", "idx": 18, "speaker": "agent", "start_s": 46.8, "end_s": 47.5, "text_en": "What bars they need?", "text_native": "What bars they need?" }, { "ucid": "21112178876351671", "idx": 19, "speaker": "customer", "start_s": 47.8, "end_s": 49.0, "text_en": "Ground bar and round bars.", "text_native": "Ground bar and round bars." }, { "ucid": "21112178876351671", "idx": 20, "speaker": "agent", "start_s": 49.2, "end_s": 51.5, "text_en": "Oh, bars. Okay, okay. Yes, yes. Only bars they are", "text_native": "Achcha, bars. Okay, okay. Yes, yes. Only bars they are" }, { "ucid": "21112178876351671", "idx": 21, "speaker": "agent", "start_s": 51.5, "end_s": 54.5, "text_en": "Understood, understood. No worries. Okay, anyways, thank you, thank you so much. May I know your good name?", "text_native": "Understood, understood. No worries. Okay, anyways, thank you, thank you so much. May I know your good name?" }, { "ucid": "21112178876351671", "idx": 22, "speaker": "customer", "start_s": 54.8, "end_s": 55.5, "text_en": "Ranjith, sir.", "text_native": "Ranjith, sir." }, { "ucid": "21112178876351671", "idx": 23, "speaker": "customer", "start_s": 55.8, "end_s": 58.0, "text_en": "I only enquired that. Yes, I only enquired that. Ranjith.", "text_native": "I only enquired that. Yes, I only enquired that. Ranjith." }, { "ucid": "21112178876351671", "idx": 24, "speaker": "agent", "start_s": 58.0, "end_s": 60.8, "text_en": "You only enquired. Ranjith. Okay, okay. No worries, no worries. Thank you so much, Ranjith. I'll mark it down.", "text_native": "You only enquired. Ranjith. Okay, okay. No worries, no worries. Thank you so much, Ranjith. I'll mark it down." }, { "ucid": "21112178876351671", "idx": 25, "speaker": "customer", "start_s": 61.0, "end_s": 61.5, "text_en": "Yes, sir, yes.", "text_native": "Yes, sir, yes." }, { "ucid": "21112178876351671", "idx": 26, "speaker": "agent", "start_s": 61.8, "end_s": 62.5, "text_en": "Okay, thank you. Yeah.", "text_native": "Okay, thank you. Yeah." }, { "ucid": "21112178876351671", "idx": 27, "speaker": "customer", "start_s": 62.8, "end_s": 64.0, "text_en": "[inaudible]", "text_native": "[inaudible]" } ], "steps": [ { "ucid": "21112178876351671", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Uh, hi. Am I talking to someone from Sreeon Industries?", "comment": "Agent did not use the customer's name from the lead data or ask for permission to speak at the start of the call." }, { "ucid": "21112178876351671", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call did not progress to the hook stage as the initial discovery revealed the contact had left the company." }, { "ucid": "21112178876351671", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 3, "evidence": "may I know what Sreeon Industries was usually doing? ... So they do they procure the steel or the sheet, HR or CR sheet from local markets or?", "comment": "Agent successfully discovered what the company manufactures (Q1), their end application (Q2), and their procurement habits (Q4) before finding the product mismatch." }, { "ucid": "21112178876351671", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call was correctly terminated after identifying a product mismatch, so no USPs were pitched." }, { "ucid": "21112178876351671", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "just wanted to check if you if you know Sreeon Industries has got any steel requirement.", "comment": "Agent successfully asked about requirements and correctly qualified the lead out upon learning they need bars, not sheets." }, { "ucid": "21112178876351671", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Thank you so much, Ranjith. I'll mark it down.", "comment": "Agent correctly closed the call after disqualifying the lead, stating the appropriate next step was to update the system." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }