Call 21112178876338231 2026-09-07 · Jeevan Jeejo · 1:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | English | 17 | supply_led (campaign_name:medium) |
Audio: clear: The customer seems to be in a vehicle, which creates some background noise, but the speech is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +5/−8
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer stated they had no requirement immediately after the introduction, leaving no opportunity for the agent to deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was cut short by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent did not ask if a requirement exists; the customer volunteered that they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
So Vijay Kumar, I am Jeevan calling from JSW One platform.
Summary
After clarifying the customer's company name, the agent introduced himself and JSW One. The customer immediately stated they have no current requirement. The agent accepted this and ended the call without attempting any discovery or establishing a future follow-up.
Coaching
When a customer immediately states 'no requirement', attempt to ask at least one quick discovery question (e.g., 'Understood, just for my records, what do you manufacture?') before ending the call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | So Vijay Kumar, I am Jeevan calling from JSW One platform. Agent successfully greeted, confirmed the customer's name, and introduced himself and JSW One before the customer interjected. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer stated they had no requirement immediately after the introduction, leaving no opportunity for the agent to deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was cut short by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and therefore no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask if a requirement exists; the customer volunteered that they had no requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent accepted the customer's dismissal ('Sure, sure. Thank you so much.') without attempting to set a specific next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.534 | 14.3s | 12.5s | 65.2s | 4.8s | 281.1 | 0 | 8 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
2.1s
Hello, uh good afternoon. Am I talking to Genie Sales and Services?
customer
5.3s
No, it's wrong number.
agent
6.5s
Huh?
customer
7.1s
Wrong number, wrong number.
agent
8.4s
Not not Vijay Kumar?
customer
9.7s
Yeah, it's Vijay Kumar but you said something else.
agent
11.6s
Yeah, Vijay Kumar P uh in the name of
customer
13.0s
Yeah. You said something else, right? What was that?
agent
15.2s
It was Genie Sales and Services.
agent
17.1s
Genie, Genie, G E N I E, I'm not sure. Because I got your registration from
customer
20.6s
G E N I E.
customer
21.9s
Oh Genie, yes okay okay okay.
Oh Genie, haan okay okay okay.
agent
23.6s
Yeah. So Vijay Kumar, I am Jeevan calling from JSW One platform.
customer
27.1s
Oh, okay. As of now I do not have any requirement. Uh we'll get in touch with you. Yeah, right.
agent
31.3s
Sure, sure. Thank you so much. Yeah.
customer
33.0s
Okay.