{
  "ucid": "21112178876338231",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 12:13:02",
  "end_time": "2026-09-07 12:14:34",
  "duration_sec": 92,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5b3ba53452bf39464e5a6413fd45f916.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 754,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178876338231__DIA5b3ba53452bf39464e5a6413fd45f916.mp3",
  "audio_bytes": 172152,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 57.384,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello, uh good afternoon. Am I talking to Genie Sales and Services?\n[5s] CUSTOMER: No, it's wrong number.\n[7s] AGENT: Huh?\n[7s] CUSTOMER: Wrong number, wrong number.\n[8s] AGENT: Not not Vijay Kumar?\n[10s] CUSTOMER: Yeah, it's Vijay Kumar but you said something else.\n[12s] AGENT: Yeah, Vijay Kumar P uh in the name of\n[13s] CUSTOMER: Yeah. You said something else, right? What was that?\n[15s] AGENT: It was Genie Sales and Services.\n[17s] AGENT: Genie, Genie, G E N I E, I'm not sure. Because I got your registration from\n[21s] CUSTOMER: G E N I E.\n[22s] CUSTOMER: Oh Genie, yes okay okay okay.   (Oh Genie, haan okay okay okay.)\n[24s] AGENT: Yeah. So Vijay Kumar, I am Jeevan calling from JSW One platform.\n[27s] CUSTOMER: Oh, okay. As of now I do not have any requirement. Uh we'll get in touch with you. Yeah, right.\n[31s] AGENT: Sure, sure. Thank you so much. Yeah.\n[33s] CUSTOMER: Okay.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: The customer seems to be in a vehicle, which creates some background noise, but the speech is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer immediately states 'no requirement', attempt to ask at least one quick discovery question (e.g., 'Understood, just for my records, what do you manufacture?') before ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "After clarifying the customer's company name, the agent introduced himself and JSW One. The customer immediately stated they have no current requirement. The agent accepted this and ended the call without attempting any discovery or establishing a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So Vijay Kumar, I am Jeevan calling from JSW One platform.\", \"comment\": \"Agent successfully greeted, confirmed the customer's name, and introduced himself and JSW One before the customer interjected.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer stated they had no requirement immediately after the introduction, leaving no opportunity for the agent to deliver a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was cut short by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and therefore no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask if a requirement exists; the customer volunteered that they had no requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent accepted the customer's dismissal ('Sure, sure. Thank you so much.') without attempting to set a specific next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately states 'no requirement', attempt to ask at least one quick discovery question (e.g., 'Understood, just for my records, what do you manufacture?') before ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"After clarifying the customer's company name, the agent introduced himself and JSW One. The customer immediately stated they have no current requirement. The agent accepted this and ended the call without attempting any discovery or establishing a future follow-up.\"}",
  "error": null,
  "latency_ms": 37688,
  "input_tokens": 2870,
  "output_tokens": 696,
  "created_at": "2026-09-25 11:26:29",
  "sentiment": "negative",
  "sentiment_score": -0.203,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 8,
  "lex_hits": 20,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.534,
  "agent_talk_sec": 14.3,
  "customer_talk_sec": 12.5,
  "dead_air_sec": 65.2,
  "longest_monologue_sec": 4.8,
  "agent_wpm": 281.1,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 9,
  "discovery_qs": 3,
  "words_agent": 67,
  "words_customer": 59,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178876338231",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.03,
      "end_s": 1.48,
      "text_en": "Hello.",
      "text_native": "Hello."
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    {
      "ucid": "21112178876338231",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.11,
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      "text_en": "Hello, uh good afternoon. Am I talking to Genie Sales and Services?",
      "text_native": "Hello, uh good afternoon. Am I talking to Genie Sales and Services?"
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    {
      "ucid": "21112178876338231",
      "idx": 2,
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      "start_s": 5.29,
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      "text_en": "No, it's wrong number.",
      "text_native": "No, it's wrong number."
    },
    {
      "ucid": "21112178876338231",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.51,
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      "text_en": "Huh?",
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    {
      "ucid": "21112178876338231",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.07,
      "end_s": 7.99,
      "text_en": "Wrong number, wrong number.",
      "text_native": "Wrong number, wrong number."
    },
    {
      "ucid": "21112178876338231",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.37,
      "end_s": 9.3,
      "text_en": "Not not Vijay Kumar?",
      "text_native": "Not not Vijay Kumar?"
    },
    {
      "ucid": "21112178876338231",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.67,
      "end_s": 11.26,
      "text_en": "Yeah, it's Vijay Kumar but you said something else.",
      "text_native": "Yeah, it's Vijay Kumar but you said something else."
    },
    {
      "ucid": "21112178876338231",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.56,
      "end_s": 12.88,
      "text_en": "Yeah, Vijay Kumar P uh in the name of",
      "text_native": "Yeah, Vijay Kumar P uh in the name of"
    },
    {
      "ucid": "21112178876338231",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.0,
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      "text_en": "Yeah. You said something else, right? What was that?",
      "text_native": "Yeah. You said something else, right? What was that?"
    },
    {
      "ucid": "21112178876338231",
      "idx": 9,
      "speaker": "agent",
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      "text_en": "It was Genie Sales and Services.",
      "text_native": "It was Genie Sales and Services."
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    {
      "ucid": "21112178876338231",
      "idx": 10,
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      "text_en": "Genie, Genie, G E N I E, I'm not sure. Because I got your registration from",
      "text_native": "Genie, Genie, G E N I E, I'm not sure. Because I got your registration from"
    },
    {
      "ucid": "21112178876338231",
      "idx": 11,
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      "text_en": "G E N I E.",
      "text_native": "G E N I E."
    },
    {
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      "idx": 12,
      "speaker": "customer",
      "start_s": 21.9,
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      "text_en": "Oh Genie, yes okay okay okay.",
      "text_native": "Oh Genie, haan okay okay okay."
    },
    {
      "ucid": "21112178876338231",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.56,
      "end_s": 26.5,
      "text_en": "Yeah. So Vijay Kumar, I am Jeevan calling from JSW One platform.",
      "text_native": "Yeah. So Vijay Kumar, I am Jeevan calling from JSW One platform."
    },
    {
      "ucid": "21112178876338231",
      "idx": 14,
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      "start_s": 27.05,
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      "text_en": "Oh, okay. As of now I do not have any requirement. Uh we'll get in touch with you. Yeah, right.",
      "text_native": "Oh, okay. As of now I do not have any requirement. Uh we'll get in touch with you. Yeah, right."
    },
    {
      "ucid": "21112178876338231",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.29,
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      "text_en": "Sure, sure. Thank you so much. Yeah.",
      "text_native": "Sure, sure. Thank you so much. Yeah."
    },
    {
      "ucid": "21112178876338231",
      "idx": 16,
      "speaker": "customer",
      "start_s": 33.0,
      "end_s": 33.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178876338231",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So Vijay Kumar, I am Jeevan calling from JSW One platform.",
      "comment": "Agent successfully greeted, confirmed the customer's name, and introduced himself and JSW One before the customer interjected."
    },
    {
      "ucid": "21112178876338231",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer stated they had no requirement immediately after the introduction, leaving no opportunity for the agent to deliver a hook."
    },
    {
      "ucid": "21112178876338231",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was cut short by the customer."
    },
    {
      "ucid": "21112178876338231",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and therefore no USPs were pitched."
    },
    {
      "ucid": "21112178876338231",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask if a requirement exists; the customer volunteered that they had no requirement."
    },
    {
      "ucid": "21112178876338231",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent accepted the customer's dismissal ('Sure, sure. Thank you so much.') without attempting to set a specific next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}