Call 21112178876242371 2026-09-07 · Jeevan Jeejo · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | new_registration (campaign_name:high) |
Audio: clear: The customer's company name is slightly unclear, but the rest of the audio is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +1/−9
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the agent only made a high-level product check before the call was cut short.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer stated no current need, and the agent did not schedule a specific callback date for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with a quote, a specific callback, or a walkthrough, only a generic offer to send details.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh sir, I am Jeevan speaking from the JSW One platform. Uh, so you had registered on our platform...
Summary
The agent contacted a new registrant, Aero Steelus. The customer immediately clarified they are a supplier, not a buyer, and therefore have no requirement. The agent accepted this, offered to send details via WhatsApp for any future needs, and concluded the call.
Coaching
When a lead identifies as a supplier, try to pivot the conversation to see if they ever have buy-side needs before ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, I am Jeevan speaking from the JSW One platform. Uh, so you had registered on our platform... The agent provided a standard welcome, identified the company, and stated the reason for the call without being pushy. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I talking to Aero Steelus? The agent only verified the company name; no other profile questions were asked before the customer disqualified the lead. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only made a high-level product check before the call was cut short. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had an opportunity to explain the platform's value. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | If any requirements come up, then please WhatsApp me. The customer stated no current need, and the agent did not schedule a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I will send the details to your WhatsApp number and keep it. The call did not end with a quote, a specific callback, or a walkthrough, only a generic offer to send details. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.709 | 17.3s | 7.1s | 61.6s | 6.8s | 305.2 | 0 | 9 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
हॅलो.
agent
1.2s
Hello.
agent
2.0s
Uh good afternoon, am I talking to Aero Steelus?
customer
4.3s
Yes, sir.
हांजी।
agent
5.2s
Uh sir, I am Jeevan speaking from the JSW One platform. Uh, so you had registered on our platform, so I wanted to know if you look for any HR, CR sheet or PPGL, GI coils?
अह सर मैं जीवन बात कर रहा हूं JSW One प्लॅटफॉर्म से। अह तो आपने ये रजिस्टर किया था हमारे प्लॅटफॉर्म में तो मुझे जानना जानना चाहिए था कि अगर आप कोई HR, CR शीट या PPGL, GI coils कुछ देखते हो?
customer
12.5s
Which one? The JSW app that I had downloaded, that one, right sir?
कौनसा JSW का वो ऍप डाउनलोड किया था वही ना सर?
agent
14.8s
JSW's?
JSW का?
customer
15.6s
No, where were you calling from?
नहीं, आप कहां से बात कर रहे थे?
agent
17.1s
From there only, from the JSW One platform.
वही JSW One प्लॅटफॉर्म से।
customer
18.3s
No, we are suppliers, sir.
नहीं, हम सप्लायर है सर।
agent
19.6s
Yes?
हां?
customer
20.1s
Don't need it, we are also suppliers ourselves.
नहीं चाहिए, सप्लायर है हम खुद भी।
agent
22.0s
Ah, don't need it.
आह, नहीं चाहिए।
customer
22.9s
No.
नहीं।
agent
23.5s
Ah okay, okay. So I will send the details to your WhatsApp number and keep it. If any requirements come up, then please WhatsApp me.
आह ठीक है, ठीक है। तो मैं आपके ये जो WhatsApp नंबर में डिटेल्स भेज के रखता हूं। अगर कोई रिक्वायरमेंट्स आ जाएगा तो मुझे जरा WhatsApp कर दीजिए।
customer
28.8s
Okay.
ठीक है।
agent
29.6s
Okay, thank you.
ठीक है, थॅंक यू।