{
  "ucid": "21112178876242371",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 11:57:03",
  "end_time": "2026-09-07 11:58:29",
  "duration_sec": 86,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "General Enquiry",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA81f5c18614b52228ea77d764c43ea5f6.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 759,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178876242371__DIA81f5c18614b52228ea77d764c43ea5f6.mp3",
  "audio_bytes": 184896,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 61.632,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello.\n[2s] AGENT: Uh good afternoon, am I talking to Aero Steelus?\n[4s] CUSTOMER: Yes, sir.   (हांजी।)\n[5s] AGENT: Uh sir, I am Jeevan speaking from the JSW One platform. Uh, so you had registered on our platform, so I wanted to know if you look for any HR, CR sheet or PPGL, GI coils?   (अह सर मैं जीवन बात कर रहा हूं JSW One प्लॅटफॉर्म से। अह तो आपने ये रजिस्टर किया था हमारे प्लॅटफॉर्म में तो मुझे जानना जानना चाहिए था कि अगर आप कोई HR, CR शीट या PPGL, GI coils कुछ देखते हो?)\n[13s] CUSTOMER: Which one? The JSW app that I had downloaded, that one, right sir?   (कौनसा JSW का वो ऍप डाउनलोड किया था वही ना सर?)\n[15s] AGENT: JSW's?   (JSW का?)\n[16s] CUSTOMER: No, where were you calling from?   (नहीं, आप कहां से बात कर रहे थे?)\n[17s] AGENT: From there only, from the JSW One platform.   (वही JSW One प्लॅटफॉर्म से।)\n[18s] CUSTOMER: No, we are suppliers, sir.   (नहीं, हम सप्लायर है सर।)\n[20s] AGENT: Yes?   (हां?)\n[20s] CUSTOMER: Don't need it, we are also suppliers ourselves.   (नहीं चाहिए, सप्लायर है हम खुद भी।)\n[22s] AGENT: Ah, don't need it.   (आह, नहीं चाहिए।)\n[23s] CUSTOMER: No.   (नहीं।)\n[24s] AGENT: Ah okay, okay. So I will send the details to your WhatsApp number and keep it. If any requirements come up, then please WhatsApp me.   (आह ठीक है, ठीक है। तो मैं आपके ये जो WhatsApp नंबर में डिटेल्स भेज के रखता हूं। अगर कोई रिक्वायरमेंट्स आ जाएगा तो मुझे जरा WhatsApp कर दीजिए।)\n[29s] CUSTOMER: Okay.   (ठीक है।)\n[30s] AGENT: Okay, thank you.   (ठीक है, थॅंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: The customer's company name is slightly unclear, but the rest of the audio is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a lead identifies as a supplier, try to pivot the conversation to see if they ever have buy-side needs before ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant, Aero Steelus. The customer immediately clarified they are a supplier, not a buyer, and therefore have no requirement. The agent accepted this, offered to send details via WhatsApp for any future needs, and concluded the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, I am Jeevan speaking from the JSW One platform. Uh, so you had registered on our platform...\", \"comment\": \"The agent provided a standard welcome, identified the company, and stated the reason for the call without being pushy.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"am I talking to Aero Steelus?\", \"comment\": \"The agent only verified the company name; no other profile questions were asked before the customer disqualified the lead.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent only made a high-level product check before the call was cut short.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent had an opportunity to explain the platform's value.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If any requirements come up, then please WhatsApp me.\", \"comment\": \"The customer stated no current need, and the agent did not schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will send the details to your WhatsApp number and keep it.\", \"comment\": \"The call did not end with a quote, a specific callback, or a walkthrough, only a generic offer to send details.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a lead identifies as a supplier, try to pivot the conversation to see if they ever have buy-side needs before ending the call.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, Aero Steelus. The customer immediately clarified they are a supplier, not a buyer, and therefore have no requirement. The agent accepted this, offered to send details via WhatsApp for any future needs, and concluded the call.\"}",
  "error": null,
  "latency_ms": 26752,
  "input_tokens": 3135,
  "output_tokens": 741,
  "created_at": "2026-09-25 11:26:37",
  "sentiment": "negative",
  "sentiment_score": -0.4,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 9,
  "lex_hits": 7,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.709,
  "agent_talk_sec": 17.3,
  "customer_talk_sec": 7.1,
  "dead_air_sec": 61.6,
  "longest_monologue_sec": 6.8,
  "agent_wpm": 305.2,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 8,
  "discovery_qs": 4,
  "words_agent": 88,
  "words_customer": 37,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178876242371",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 0.87,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178876242371",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.19,
      "end_s": 1.53,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178876242371",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.03,
      "end_s": 4.01,
      "text_en": "Uh good afternoon, am I talking to Aero Steelus?",
      "text_native": "Uh good afternoon, am I talking to Aero Steelus?"
    },
    {
      "ucid": "21112178876242371",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.31,
      "end_s": 4.71,
      "text_en": "Yes, sir.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178876242371",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.15,
      "end_s": 11.99,
      "text_en": "Uh sir, I am Jeevan speaking from the JSW One platform. Uh, so you had registered on our platform, so I wanted to know if you look for any HR, CR sheet or PPGL, GI coils?",
      "text_native": "अह सर मैं जीवन बात कर रहा हूं JSW One प्लॅटफॉर्म से। अह तो आपने ये रजिस्टर किया था हमारे प्लॅटफॉर्म में तो मुझे जानना जानना चाहिए था कि अगर आप कोई HR, CR शीट या PPGL, GI coils कुछ देखते हो?"
    },
    {
      "ucid": "21112178876242371",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.53,
      "end_s": 14.53,
      "text_en": "Which one? The JSW app that I had downloaded, that one, right sir?",
      "text_native": "कौनसा JSW का वो ऍप डाउनलोड किया था वही ना सर?"
    },
    {
      "ucid": "21112178876242371",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.85,
      "end_s": 15.27,
      "text_en": "JSW's?",
      "text_native": "JSW का?"
    },
    {
      "ucid": "21112178876242371",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.57,
      "end_s": 16.83,
      "text_en": "No, where were you calling from?",
      "text_native": "नहीं, आप कहां से बात कर रहे थे?"
    },
    {
      "ucid": "21112178876242371",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.07,
      "end_s": 18.11,
      "text_en": "From there only, from the JSW One platform.",
      "text_native": "वही JSW One प्लॅटफॉर्म से।"
    },
    {
      "ucid": "21112178876242371",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.29,
      "end_s": 19.23,
      "text_en": "No, we are suppliers, sir.",
      "text_native": "नहीं, हम सप्लायर है सर।"
    },
    {
      "ucid": "21112178876242371",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.55,
      "end_s": 19.81,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178876242371",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.05,
      "end_s": 21.53,
      "text_en": "Don't need it, we are also suppliers ourselves.",
      "text_native": "नहीं चाहिए, सप्लायर है हम खुद भी।"
    },
    {
      "ucid": "21112178876242371",
      "idx": 12,
      "speaker": "agent",
      "start_s": 22.01,
      "end_s": 22.55,
      "text_en": "Ah, don't need it.",
      "text_native": "आह, नहीं चाहिए।"
    },
    {
      "ucid": "21112178876242371",
      "idx": 13,
      "speaker": "customer",
      "start_s": 22.87,
      "end_s": 23.11,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178876242371",
      "idx": 14,
      "speaker": "agent",
      "start_s": 23.53,
      "end_s": 28.55,
      "text_en": "Ah okay, okay. So I will send the details to your WhatsApp number and keep it. If any requirements come up, then please WhatsApp me.",
      "text_native": "आह ठीक है, ठीक है। तो मैं आपके ये जो WhatsApp नंबर में डिटेल्स भेज के रखता हूं। अगर कोई रिक्वायरमेंट्स आ जाएगा तो मुझे जरा WhatsApp कर दीजिए।"
    },
    {
      "ucid": "21112178876242371",
      "idx": 15,
      "speaker": "customer",
      "start_s": 28.81,
      "end_s": 29.21,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178876242371",
      "idx": 16,
      "speaker": "agent",
      "start_s": 29.55,
      "end_s": 30.45,
      "text_en": "Okay, thank you.",
      "text_native": "ठीक है, थॅंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178876242371",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh sir, I am Jeevan speaking from the JSW One platform. Uh, so you had registered on our platform...",
      "comment": "The agent provided a standard welcome, identified the company, and stated the reason for the call without being pushy."
    },
    {
      "ucid": "21112178876242371",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "am I talking to Aero Steelus?",
      "comment": "The agent only verified the company name; no other profile questions were asked before the customer disqualified the lead."
    },
    {
      "ucid": "21112178876242371",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent only made a high-level product check before the call was cut short."
    },
    {
      "ucid": "21112178876242371",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent had an opportunity to explain the platform's value."
    },
    {
      "ucid": "21112178876242371",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If any requirements come up, then please WhatsApp me.",
      "comment": "The customer stated no current need, and the agent did not schedule a specific callback date for a future opportunity."
    },
    {
      "ucid": "21112178876242371",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will send the details to your WhatsApp number and keep it.",
      "comment": "The call did not end with a quote, a specific callback, or a walkthrough, only a generic offer to send details."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}