Call 21112178876198931 2026-09-07 · Rohit Mishra · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | new_registration (campaign_name:high) |
Audio: clear: Some background chatter on the customer's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.46
confidence high · +0/−6
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any discovery questions to understand the customer's business or procurement habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked for a requirement, he did not schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no defined next step like a quote, scheduled callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a newly registered user and immediately asked for a steel requirement. The customer, after asking what products were available, stated they had no current need. The agent accepted this and ended the call without conducting any discovery or establishing a next step.
Coaching
You jumped straight to asking for a requirement, which led to a quick shutdown. For new registrations, start by welcoming them, verifying their profile, and asking discovery questions to understand their business before asking for an order.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent did not provide a warm welcome or reference the new registration, instead opening directly with a transactional question. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any discovery questions to understand the customer's business or procurement habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform and its benefits were not mentioned at any point in the call. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the agent asked for a requirement, he did not schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no defined next step like a quote, scheduled callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.638 | 12.5s | 7.1s | 37.4s | 2.7s | 216.0 | 0 | 8 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
2.2s
Hello.
agent
2.9s
Yes Mukesh ji, hello, this is Rohit speaking from JSW.
हां मुकेश जी नमस्ते, रोहित बात कर रहा हूं JSW से।
customer
5.2s
Yes?
हां जी?
agent
7.1s
Rohit speaking from JSW.
रोहित बात कर रहा हूं JSW से।
customer
9.3s
Yes, tell me.
हां बोलिए।
agent
10.8s
Hello, Mukesh ji, did you have any requirement for steel right now?
हेलो, मुकेश जी, अभी कुछ रिक्वायरमेंट थी स्टील में?
customer
13.6s
In what?
किस में?
agent
14.4s
Was there any requirement for steel?
स्टील में कुछ रिक्वायरमेंट थी?
customer
15.9s
In steel?
स्टील में?
agent
16.6s
Yes, yes.
हां हां।
customer
17.2s
What kind of requirement in steel? What steel do you have?
स्टील में तो रिक्वायरमेंट कौनसी? आपके पास कौनसा स्टील है?
agent
20.2s
HR, CR, GP, GI, PPGI, TMT, wire rods.
customer
22.8s
There is no such requirement.
ऐसा कोई रिक्वायरमेंट नहीं है।
agent
24.4s
Okay, alright.
अच्छा, ठीक है।