{
  "ucid": "21112178876198931",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 11:49:49",
  "end_time": "2026-09-07 11:50:46",
  "duration_sec": 57,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb5fcb75d0eb86bfef37aa6b3d93b3c3b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 761,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178876198931__DIAb5fcb75d0eb86bfef37aa6b3d93b3c3b.mp3",
  "audio_bytes": 139536,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 46.512,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] AGENT: Yes Mukesh ji, hello, this is Rohit speaking from JSW.   (हां मुकेश जी नमस्ते, रोहित बात कर रहा हूं JSW से।)\n[5s] CUSTOMER: Yes?   (हां जी?)\n[7s] AGENT: Rohit speaking from JSW.   (रोहित बात कर रहा हूं JSW से।)\n[9s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[11s] AGENT: Hello, Mukesh ji, did you have any requirement for steel right now?   (हेलो, मुकेश जी, अभी कुछ रिक्वायरमेंट थी स्टील में?)\n[14s] CUSTOMER: In what?   (किस में?)\n[14s] AGENT: Was there any requirement for steel?   (स्टील में कुछ रिक्वायरमेंट थी?)\n[16s] CUSTOMER: In steel?   (स्टील में?)\n[17s] AGENT: Yes, yes.   (हां हां।)\n[17s] CUSTOMER: What kind of requirement in steel? What steel do you have?   (स्टील में तो रिक्वायरमेंट कौनसी? आपके पास कौनसा स्टील है?)\n[20s] AGENT: HR, CR, GP, GI, PPGI, TMT, wire rods.\n[23s] CUSTOMER: There is no such requirement.   (ऐसा कोई रिक्वायरमेंट नहीं है।)\n[24s] AGENT: Okay, alright.   (अच्छा, ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: Some background chatter on the customer's side, but the main speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You jumped straight to asking for a requirement, which led to a quick shutdown. For new registrations, start by welcoming them, verifying their profile, and asking discovery questions to understand their business before asking for an order.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered user and immediately asked for a steel requirement. The customer, after asking what products were available, stated they had no current need. The agent accepted this and ended the call without conducting any discovery or establishing a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a warm welcome or reference the new registration, instead opening directly with a transactional question.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four required profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions to understand the customer's business or procurement habits.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform and its benefits were not mentioned at any point in the call.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the agent asked for a requirement, he did not schedule a specific callback date when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no defined next step like a quote, scheduled callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You jumped straight to asking for a requirement, which led to a quick shutdown. For new registrations, start by welcoming them, verifying their profile, and asking discovery questions to understand their business before asking for an order.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered user and immediately asked for a steel requirement. The customer, after asking what products were available, stated they had no current need. The agent accepted this and ended the call without conducting any discovery or establishing a next step.\"}",
  "error": null,
  "latency_ms": 28116,
  "input_tokens": 2939,
  "output_tokens": 677,
  "created_at": "2026-09-25 11:26:44",
  "sentiment": "negative",
  "sentiment_score": -0.459,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 6,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.638,
  "agent_talk_sec": 12.5,
  "customer_talk_sec": 7.1,
  "dead_air_sec": 37.4,
  "longest_monologue_sec": 2.7,
  "agent_wpm": 216.0,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 45,
  "words_customer": 25,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178876198931",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.51,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178876198931",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 2.71,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178876198931",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.9,
      "end_s": 5.0,
      "text_en": "Yes Mukesh ji, hello, this is Rohit speaking from JSW.",
      "text_native": "हां मुकेश जी नमस्ते, रोहित बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178876198931",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 5.6,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178876198931",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.1,
      "end_s": 9.1,
      "text_en": "Rohit speaking from JSW.",
      "text_native": "रोहित बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178876198931",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.3,
      "end_s": 10.0,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178876198931",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.8,
      "end_s": 13.5,
      "text_en": "Hello, Mukesh ji, did you have any requirement for steel right now?",
      "text_native": "हेलो, मुकेश जी, अभी कुछ रिक्वायरमेंट थी स्टील में?"
    },
    {
      "ucid": "21112178876198931",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.6,
      "end_s": 14.2,
      "text_en": "In what?",
      "text_native": "किस में?"
    },
    {
      "ucid": "21112178876198931",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.4,
      "end_s": 15.8,
      "text_en": "Was there any requirement for steel?",
      "text_native": "स्टील में कुछ रिक्वायरमेंट थी?"
    },
    {
      "ucid": "21112178876198931",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.9,
      "end_s": 16.5,
      "text_en": "In steel?",
      "text_native": "स्टील में?"
    },
    {
      "ucid": "21112178876198931",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.6,
      "end_s": 17.0,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178876198931",
      "idx": 11,
      "speaker": "customer",
      "start_s": 17.2,
      "end_s": 20.0,
      "text_en": "What kind of requirement in steel? What steel do you have?",
      "text_native": "स्टील में तो रिक्वायरमेंट कौनसी? आपके पास कौनसा स्टील है?"
    },
    {
      "ucid": "21112178876198931",
      "idx": 12,
      "speaker": "agent",
      "start_s": 20.2,
      "end_s": 22.5,
      "text_en": "HR, CR, GP, GI, PPGI, TMT, wire rods.",
      "text_native": "HR, CR, GP, GI, PPGI, TMT, wire rods."
    },
    {
      "ucid": "21112178876198931",
      "idx": 13,
      "speaker": "customer",
      "start_s": 22.8,
      "end_s": 24.2,
      "text_en": "There is no such requirement.",
      "text_native": "ऐसा कोई रिक्वायरमेंट नहीं है।"
    },
    {
      "ucid": "21112178876198931",
      "idx": 14,
      "speaker": "agent",
      "start_s": 24.4,
      "end_s": 25.5,
      "text_en": "Okay, alright.",
      "text_native": "अच्छा, ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178876198931",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a warm welcome or reference the new registration, instead opening directly with a transactional question."
    },
    {
      "ucid": "21112178876198931",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the four required profile verification questions."
    },
    {
      "ucid": "21112178876198931",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions to understand the customer's business or procurement habits."
    },
    {
      "ucid": "21112178876198931",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform and its benefits were not mentioned at any point in the call."
    },
    {
      "ucid": "21112178876198931",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although the agent asked for a requirement, he did not schedule a specific callback date when the customer said no."
    },
    {
      "ucid": "21112178876198931",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no defined next step like a quote, scheduled callback, or walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}