Call 21112178876165581 2026-09-07 · Rohit Mishra · 2:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 40 turns, clean transcript (2% inaudible) | Hindi | 40 | new_registration (campaign_name:high) |
Audio: clear: There is some minor background noise and a brief moment of crosstalk, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: 2.75 MT critical
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.38
confidence high · +0/−6
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about business type. He immediately jumped to a current requirement without exploring monthly tonnage, brands used, or past procurement behavior.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call did not end with a confirmed next step. The agent pushed the action back to the customer instead of sending a quote or scheduling a follow-up.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Platform education
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability. He only quoted a price.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
did well
Warm welcome opener
Am I speaking with Tukaram Enterprises, Vishal ji? ... I am calling from JSW, Rohit Mishra.
First opportunity identified
Is there any live requirement right now? ... What? Plate? ... 22 mm one, right now everything is E250
Summary
The customer, a manufacturer and trader, expressed an immediate need for a 22mm E250 HR plate (approx. 2.75 MT). The agent captured the spec and quoted a price but failed to conduct discovery or explain the platform's value. The call ended without a firm next step, with the agent asking the customer to send the requirement on WhatsApp.
Coaching
You must complete the discovery stage (NR3) before quoting a price. You missed the chance to understand the customer's business, which prevented you from pitching the platform's value and building a relationship.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Am I speaking with Tukaram Enterprises, Vishal ji? ... I am calling from JSW, Rohit Mishra. The agent opened the call professionally, identified himself and the customer, and did not apply hard sales pressure. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 3 | 0.5 | Am I speaking with Tukaram Enterprises, Vishal ji? ... Where do you need it? Agent confirmed name/company and procurement city, and implicitly confirmed procurement involvement, but did not verify the contact number or ask for an email. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Do you do trading? I am calling from JSW, Rohit Mishra. Agent only asked about business type. He immediately jumped to a current requirement without exploring monthly tonnage, brands used, or past procurement behavior. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability. He only quoted a price. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Is there any live requirement right now? ... What? Plate? ... 22 mm one, right now everything is E250 The agent successfully identified a live requirement and captured the full material specification (plate, 22mm, E250, 1500x3000). |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I'll put it on WhatsApp for you, I'll send my hi. You send the requirement. The call did not end with a confirmed next step. The agent pushed the action back to the customer instead of sending a quote or scheduling a follow-up. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.491 | 31.9s | 33.1s | 86.0s | 4.1s | 259.6 | 1 | 21 | 19 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
agent
1.0s
Hello.
customer
1.8s
Yes, tell me.
हां बोलो ना।
agent
2.6s
Am I speaking with Tukaram Enterprises, Vishal ji?
तुकाराम इंटरप्राइजेस से बात कर रहे हैं, विशाल जी?
customer
4.5s
Yes, yes, I am speaking, tell me.
हां, हां बोल रहा हूं, बोलिए।
agent
5.6s
Do you do trading? I am calling from JSW, Rohit Mishra.
Trading का काम है क्या आपका? JSW से बात कर रहा हूं रोहित मिश्रा।
customer
8.2s
Yes, I do a little bit of trading and I also have some manufacturing.
हां, मैं थोड़ा trading करता हूं और थोड़ा मेरा manufacturing भी है।
agent
11.6s
Okay, okay. Did you have any requirement right now?
अच्छा अच्छा। अभी कुछ requirement थी क्या आपकी?
customer
13.6s
Sir, I always need material in 10 mm, 20 mm, 22 mm.
मुझे सर 10 mm, 20 mm, 22 mm में material लगता है हमेशा।
agent
16.6s
Okay. Alright. 10 mm, 20 mm. What material do you need?
अच्छा। ठीक है। 10 mm, 20 mm. क्या material लगता है आपको?
customer
19.9s
This 22 mm one, right now everything is E250, later it will be 350.
ये 22 mm का, अभी तो सब E250 लग रहा है, बाद में 350 लगने वाला है।
agent
23.6s
Hm hm hm hm.
हम्म हम्म हम्म हम्म।
agent
25.3s
Alright. Is there any live requirement right now? That you can close?
ठीक है ना। कुछ है अभी requirement live? जो आप close कर सकते हैं?
customer
28.3s
I needed 22 mm.
22 mm का चाहिए था मुझे।
agent
29.7s
What? Plate?
क्या? Plate?
customer
30.4s
Yes, plate.
हां, plate.
agent
31.3s
Hm.
हम्म।
customer
31.7s
Okay. I needed one steel sheet of 1500 by 3000.
ठीक है। 1500 by 3000 का एक steel sheet चाहिए था।
agent
35.0s
64 ex-Talegaon. Where do you need it?
64 ex-Talegaon. कहां पे चाहिए आपको?
customer
37.1s
This is in Talawade.
ये तलावडे में।
agent
38.3s
It will be 64 ex-Talegaon, approximately.
64 ex-Talegaon आएगा, लगभग।
customer
40.9s
Ex-Talegaon?
agent
41.7s
Ex-Talegaon, 64.
agent
42.6s
And how is your transport, sir?
और transport कैसे रहता है सर आपका?
customer
43.9s
Transport, how many tons will it be?
Transport, कितना ton होगा?
agent
45.3s
How many tons will it be?
कितना ton होगा?
customer
46.3s
This will be something like two and a half or three, two and three-quarter tons.
ये कुछ ढाई या तीन, पौने तीन ton रहेगा।
agent
50.1s
I will arrange the transport for you. You [inaudible]
मैं आपको transport लगा के दूंगा आपको। आपको [inaudible]
customer
52.4s
In 64?
64 में?
agent
53.0s
Yes.
हां।
customer
53.3s
Not 64 and five [crosstalk] Sorry sir, what did you say?
64 नहीं और पांच [crosstalk] Sorry sir, क्या बोले?
agent
54.0s
[crosstalk] this is needed.
[crosstalk] ये लगता है।
agent
56.7s
It will cost 64,500.
64 500 लगेगा।
customer
58.3s
64.5?
agent
59.3s
Hm.
हम्म।
customer
100.3s
It will work, I'll tell you and give another order as well. That will increase the load, and it can be reduced, so we'll see that way anyway.
चलेगा ना, मैं बोलता हूं मैं आपको और दूसरा भी order देता हूं। वो तो load ज्यादा हो जाएगा, और कम हो सकता है, तो ऐसे तो वैसे भी देखेंगे।
agent
105.7s
Do you want to do this now, the one you are talking about?
अभी आपको ये करना है, ये जो आप बोल रहे हैं?
customer
107.7s
Yes sir, I have to do it.
हां सर, करना है मुझे।
agent
109.4s
Okay. I'll put it on WhatsApp for you, I'll send my hi. You send the requirement.
ठीक है। मैं आपको WhatsApp पे डालता हूं, अपना hi भेजता हूं मैं। भेजिए आप requirement भेजिए।
customer
113.3s
Will do, will do.
चलेगा, चलेगा।