{
  "ucid": "21112178876165581",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 11:44:15",
  "end_time": "2026-09-07 11:46:46",
  "duration_sec": 151,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe9568b73cd8735963cdf00ec3d5f567a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 762,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178876165581__DIAe9568b73cd8735963cdf00ec3d5f567a.mp3",
  "audio_bytes": 404568,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 134.856,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yes, tell me.   (हां बोलो ना।)\n[3s] AGENT: Am I speaking with Tukaram Enterprises, Vishal ji?   (तुकाराम इंटरप्राइजेस से बात कर रहे हैं, विशाल जी?)\n[4s] CUSTOMER: Yes, yes, I am speaking, tell me.   (हां, हां बोल रहा हूं, बोलिए।)\n[6s] AGENT: Do you do trading? I am calling from JSW, Rohit Mishra.   (Trading का काम है क्या आपका? JSW से बात कर रहा हूं रोहित मिश्रा।)\n[8s] CUSTOMER: Yes, I do a little bit of trading and I also have some manufacturing.   (हां, मैं थोड़ा trading करता हूं और थोड़ा मेरा manufacturing भी है।)\n[12s] AGENT: Okay, okay. Did you have any requirement right now?   (अच्छा अच्छा। अभी कुछ requirement थी क्या आपकी?)\n[14s] CUSTOMER: Sir, I always need material in 10 mm, 20 mm, 22 mm.   (मुझे सर 10 mm, 20 mm, 22 mm में material लगता है हमेशा।)\n[17s] AGENT: Okay. Alright. 10 mm, 20 mm. What material do you need?   (अच्छा। ठीक है। 10 mm, 20 mm. क्या material लगता है आपको?)\n[20s] CUSTOMER: This 22 mm one, right now everything is E250, later it will be 350.   (ये 22 mm का, अभी तो सब E250 लग रहा है, बाद में 350 लगने वाला है।)\n[24s] AGENT: Hm hm hm hm.   (हम्म हम्म हम्म हम्म।)\n[25s] AGENT: Alright. Is there any live requirement right now? That you can close?   (ठीक है ना। कुछ है अभी requirement live? जो आप close कर सकते हैं?)\n[28s] CUSTOMER: I needed 22 mm.   (22 mm का चाहिए था मुझे।)\n[30s] AGENT: What? Plate?   (क्या? Plate?)\n[30s] CUSTOMER: Yes, plate.   (हां, plate.)\n[31s] AGENT: Hm.   (हम्म।)\n[32s] CUSTOMER: Okay. I needed one steel sheet of 1500 by 3000.   (ठीक है। 1500 by 3000 का एक steel sheet चाहिए था।)\n[35s] AGENT: 64 ex-Talegaon. Where do you need it?   (64 ex-Talegaon. कहां पे चाहिए आपको?)\n[37s] CUSTOMER: This is in Talawade.   (ये तलावडे में।)\n[38s] AGENT: It will be 64 ex-Talegaon, approximately.   (64 ex-Talegaon आएगा, लगभग।)\n[41s] CUSTOMER: Ex-Talegaon?\n[42s] AGENT: Ex-Talegaon, 64.\n[43s] AGENT: And how is your transport, sir?   (और transport कैसे रहता है सर आपका?)\n[44s] CUSTOMER: Transport, how many tons will it be?   (Transport, कितना ton होगा?)\n[45s] AGENT: How many tons will it be?   (कितना ton होगा?)\n[46s] CUSTOMER: This will be something like two and a half or three, two and three-quarter tons.   (ये कुछ ढाई या तीन, पौने तीन ton रहेगा।)\n[50s] AGENT: I will arrange the transport for you. You [inaudible]   (मैं आपको transport लगा के दूंगा आपको। आपको [inaudible])\n[52s] CUSTOMER: In 64?   (64 में?)\n[53s] AGENT: Yes.   (हां।)\n[53s] CUSTOMER: Not 64 and five [crosstalk] Sorry sir, what did you say?   (64 नहीं और पांच [crosstalk] Sorry sir, क्या बोले?)\n[54s] AGENT: [crosstalk] this is needed.   ([crosstalk] ये लगता है।)\n[57s] AGENT: It will cost 64,500.   (64 500 लगेगा।)\n[58s] CUSTOMER: 64.5?\n[59s] AGENT: Hm.   (हम्म।)\n[100s] CUSTOMER: It will work, I'll tell you and give another order as well. That will increase the load, and it can be reduced, so we'll see that way anyway.   (चलेगा ना, मैं बोलता हूं मैं आपको और दूसरा भी order देता हूं। वो तो load ज्यादा हो जाएगा, और कम हो सकता है, तो ऐसे तो वैसे भी देखेंगे।)\n[106s] AGENT: Do you want to do this now, the one you are talking about?   (अभी आपको ये करना है, ये जो आप बोल रहे हैं?)\n[108s] CUSTOMER: Yes sir, I have to do it.   (हां सर, करना है मुझे।)\n[109s] AGENT: Okay. I'll put it on WhatsApp for you, I'll send my hi. You send the requirement.   (ठीक है। मैं आपको WhatsApp पे डालता हूं, अपना hi भेजता हूं मैं। भेजिए आप requirement भेजिए।)\n[113s] CUSTOMER: Will do, will do.   (चलेगा, चलेगा।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 40,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise and a brief moment of crosstalk, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "40 turns, clean transcript (2% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must complete the discovery stage (NR3) before quoting a price. You missed the chance to understand the customer's business, which prevented you from pitching the platform's value and building a relationship.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": 2.75,
  "moq_severity": "critical",
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer and trader, expressed an immediate need for a 22mm E250 HR plate (approx. 2.75 MT). The agent captured the spec and quoted a price but failed to conduct discovery or explain the platform's value. The call ended without a firm next step, with the agent asking the customer to send the requirement on WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Am I speaking with Tukaram Enterprises, Vishal ji? ... I am calling from JSW, Rohit Mishra.\", \"comment\": \"The agent opened the call professionally, identified himself and the customer, and did not apply hard sales pressure.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"Am I speaking with Tukaram Enterprises, Vishal ji? ... Where do you need it?\", \"comment\": \"Agent confirmed name/company and procurement city, and implicitly confirmed procurement involvement, but did not verify the contact number or ask for an email.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Do you do trading? I am calling from JSW, Rohit Mishra.\", \"comment\": \"Agent only asked about business type. He immediately jumped to a current requirement without exploring monthly tonnage, brands used, or past procurement behavior.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability. He only quoted a price.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any live requirement right now? ... What? Plate? ... 22 mm one, right now everything is E250\", \"comment\": \"The agent successfully identified a live requirement and captured the full material specification (plate, 22mm, E250, 1500x3000).\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I'll put it on WhatsApp for you, I'll send my hi. You send the requirement.\", \"comment\": \"The call did not end with a confirmed next step. The agent pushed the action back to the customer instead of sending a quote or scheduling a follow-up.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must complete the discovery stage (NR3) before quoting a price. You missed the chance to understand the customer's business, which prevented you from pitching the platform's value and building a relationship.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": \"2.75 MT\", \"moq_severity\": \"critical\", \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a manufacturer and trader, expressed an immediate need for a 22mm E250 HR plate (approx. 2.75 MT). The agent captured the spec and quoted a price but failed to conduct discovery or explain the platform's value. The call ended without a firm next step, with the agent asking the customer to send the requirement on WhatsApp.\"}",
  "error": null,
  "latency_ms": 32748,
  "input_tokens": 3896,
  "output_tokens": 880,
  "created_at": "2026-09-25 11:26:50",
  "sentiment": "negative",
  "sentiment_score": -0.375,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 6,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.491,
  "agent_talk_sec": 31.9,
  "customer_talk_sec": 33.1,
  "dead_air_sec": 86.0,
  "longest_monologue_sec": 4.1,
  "agent_wpm": 259.6,
  "interruptions": 1,
  "agent_turns": 21,
  "customer_turns": 19,
  "discovery_qs": 12,
  "words_agent": 138,
  "words_customer": 150,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178876165581",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.81,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178876165581",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 1.39,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178876165581",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.8,
      "end_s": 2.3,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलो ना।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.57,
      "end_s": 4.24,
      "text_en": "Am I speaking with Tukaram Enterprises, Vishal ji?",
      "text_native": "तुकाराम इंटरप्राइजेस से बात कर रहे हैं, विशाल जी?"
    },
    {
      "ucid": "21112178876165581",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.46,
      "end_s": 5.4,
      "text_en": "Yes, yes, I am speaking, tell me.",
      "text_native": "हां, हां बोल रहा हूं, बोलिए।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.56,
      "end_s": 7.9,
      "text_en": "Do you do trading? I am calling from JSW, Rohit Mishra.",
      "text_native": "Trading का काम है क्या आपका? JSW से बात कर रहा हूं रोहित मिश्रा।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.16,
      "end_s": 11.28,
      "text_en": "Yes, I do a little bit of trading and I also have some manufacturing.",
      "text_native": "हां, मैं थोड़ा trading करता हूं और थोड़ा मेरा manufacturing भी है।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.56,
      "end_s": 13.29,
      "text_en": "Okay, okay. Did you have any requirement right now?",
      "text_native": "अच्छा अच्छा। अभी कुछ requirement थी क्या आपकी?"
    },
    {
      "ucid": "21112178876165581",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.6,
      "end_s": 16.29,
      "text_en": "Sir, I always need material in 10 mm, 20 mm, 22 mm.",
      "text_native": "मुझे सर 10 mm, 20 mm, 22 mm में material लगता है हमेशा।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.58,
      "end_s": 19.59,
      "text_en": "Okay. Alright. 10 mm, 20 mm. What material do you need?",
      "text_native": "अच्छा। ठीक है। 10 mm, 20 mm. क्या material लगता है आपको?"
    },
    {
      "ucid": "21112178876165581",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.86,
      "end_s": 23.29,
      "text_en": "This 22 mm one, right now everything is E250, later it will be 350.",
      "text_native": "ये 22 mm का, अभी तो सब E250 लग रहा है, बाद में 350 लगने वाला है।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 11,
      "speaker": "agent",
      "start_s": 23.6,
      "end_s": 24.88,
      "text_en": "Hm hm hm hm.",
      "text_native": "हम्म हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.3,
      "end_s": 28.09,
      "text_en": "Alright. Is there any live requirement right now? That you can close?",
      "text_native": "ठीक है ना। कुछ है अभी requirement live? जो आप close कर सकते हैं?"
    },
    {
      "ucid": "21112178876165581",
      "idx": 13,
      "speaker": "customer",
      "start_s": 28.3,
      "end_s": 29.59,
      "text_en": "I needed 22 mm.",
      "text_native": "22 mm का चाहिए था मुझे।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 14,
      "speaker": "agent",
      "start_s": 29.69,
      "end_s": 30.29,
      "text_en": "What? Plate?",
      "text_native": "क्या? Plate?"
    },
    {
      "ucid": "21112178876165581",
      "idx": 15,
      "speaker": "customer",
      "start_s": 30.39,
      "end_s": 30.89,
      "text_en": "Yes, plate.",
      "text_native": "हां, plate."
    },
    {
      "ucid": "21112178876165581",
      "idx": 16,
      "speaker": "agent",
      "start_s": 31.3,
      "end_s": 31.6,
      "text_en": "Hm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 17,
      "speaker": "customer",
      "start_s": 31.7,
      "end_s": 34.59,
      "text_en": "Okay. I needed one steel sheet of 1500 by 3000.",
      "text_native": "ठीक है। 1500 by 3000 का एक steel sheet चाहिए था।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 18,
      "speaker": "agent",
      "start_s": 34.96,
      "end_s": 36.89,
      "text_en": "64 ex-Talegaon. Where do you need it?",
      "text_native": "64 ex-Talegaon. कहां पे चाहिए आपको?"
    },
    {
      "ucid": "21112178876165581",
      "idx": 19,
      "speaker": "customer",
      "start_s": 37.09,
      "end_s": 37.89,
      "text_en": "This is in Talawade.",
      "text_native": "ये तलावडे में।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 20,
      "speaker": "agent",
      "start_s": 38.3,
      "end_s": 40.59,
      "text_en": "It will be 64 ex-Talegaon, approximately.",
      "text_native": "64 ex-Talegaon आएगा, लगभग।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 21,
      "speaker": "customer",
      "start_s": 40.89,
      "end_s": 41.59,
      "text_en": "Ex-Talegaon?",
      "text_native": "Ex-Talegaon?"
    },
    {
      "ucid": "21112178876165581",
      "idx": 22,
      "speaker": "agent",
      "start_s": 41.69,
      "end_s": 42.59,
      "text_en": "Ex-Talegaon, 64.",
      "text_native": "Ex-Talegaon, 64."
    },
    {
      "ucid": "21112178876165581",
      "idx": 23,
      "speaker": "agent",
      "start_s": 42.59,
      "end_s": 43.89,
      "text_en": "And how is your transport, sir?",
      "text_native": "और transport कैसे रहता है सर आपका?"
    },
    {
      "ucid": "21112178876165581",
      "idx": 24,
      "speaker": "customer",
      "start_s": 43.89,
      "end_s": 44.89,
      "text_en": "Transport, how many tons will it be?",
      "text_native": "Transport, कितना ton होगा?"
    },
    {
      "ucid": "21112178876165581",
      "idx": 25,
      "speaker": "agent",
      "start_s": 45.29,
      "end_s": 45.89,
      "text_en": "How many tons will it be?",
      "text_native": "कितना ton होगा?"
    },
    {
      "ucid": "21112178876165581",
      "idx": 26,
      "speaker": "customer",
      "start_s": 46.29,
      "end_s": 49.89,
      "text_en": "This will be something like two and a half or three, two and three-quarter tons.",
      "text_native": "ये कुछ ढाई या तीन, पौने तीन ton रहेगा।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 27,
      "speaker": "agent",
      "start_s": 50.09,
      "end_s": 52.29,
      "text_en": "I will arrange the transport for you. You [inaudible]",
      "text_native": "मैं आपको transport लगा के दूंगा आपको। आपको [inaudible]"
    },
    {
      "ucid": "21112178876165581",
      "idx": 28,
      "speaker": "customer",
      "start_s": 52.39,
      "end_s": 52.89,
      "text_en": "In 64?",
      "text_native": "64 में?"
    },
    {
      "ucid": "21112178876165581",
      "idx": 29,
      "speaker": "agent",
      "start_s": 52.99,
      "end_s": 53.19,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 30,
      "speaker": "customer",
      "start_s": 53.29,
      "end_s": 55.89,
      "text_en": "Not 64 and five [crosstalk] Sorry sir, what did you say?",
      "text_native": "64 नहीं और पांच [crosstalk] Sorry sir, क्या बोले?"
    },
    {
      "ucid": "21112178876165581",
      "idx": 31,
      "speaker": "agent",
      "start_s": 53.99,
      "end_s": 55.29,
      "text_en": "[crosstalk] this is needed.",
      "text_native": "[crosstalk] ये लगता है।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 32,
      "speaker": "agent",
      "start_s": 56.69,
      "end_s": 57.89,
      "text_en": "It will cost 64,500.",
      "text_native": "64 500 लगेगा।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 33,
      "speaker": "customer",
      "start_s": 58.29,
      "end_s": 58.89,
      "text_en": "64.5?",
      "text_native": "64.5?"
    },
    {
      "ucid": "21112178876165581",
      "idx": 34,
      "speaker": "agent",
      "start_s": 59.29,
      "end_s": 59.59,
      "text_en": "Hm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 35,
      "speaker": "customer",
      "start_s": 100.29,
      "end_s": 105.59,
      "text_en": "It will work, I'll tell you and give another order as well. That will increase the load, and it can be reduced, so we'll see that way anyway.",
      "text_native": "चलेगा ना, मैं बोलता हूं मैं आपको और दूसरा भी order देता हूं। वो तो load ज्यादा हो जाएगा, और कम हो सकता है, तो ऐसे तो वैसे भी देखेंगे।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 36,
      "speaker": "agent",
      "start_s": 105.69,
      "end_s": 107.59,
      "text_en": "Do you want to do this now, the one you are talking about?",
      "text_native": "अभी आपको ये करना है, ये जो आप बोल रहे हैं?"
    },
    {
      "ucid": "21112178876165581",
      "idx": 37,
      "speaker": "customer",
      "start_s": 107.69,
      "end_s": 108.89,
      "text_en": "Yes sir, I have to do it.",
      "text_native": "हां सर, करना है मुझे।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 38,
      "speaker": "agent",
      "start_s": 109.39,
      "end_s": 113.09,
      "text_en": "Okay. I'll put it on WhatsApp for you, I'll send my hi. You send the requirement.",
      "text_native": "ठीक है। मैं आपको WhatsApp पे डालता हूं, अपना hi भेजता हूं मैं। भेजिए आप requirement भेजिए।"
    },
    {
      "ucid": "21112178876165581",
      "idx": 39,
      "speaker": "customer",
      "start_s": 113.29,
      "end_s": 114.09,
      "text_en": "Will do, will do.",
      "text_native": "चलेगा, चलेगा।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178876165581",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Am I speaking with Tukaram Enterprises, Vishal ji? ... I am calling from JSW, Rohit Mishra.",
      "comment": "The agent opened the call professionally, identified himself and the customer, and did not apply hard sales pressure."
    },
    {
      "ucid": "21112178876165581",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 3,
      "evidence": "Am I speaking with Tukaram Enterprises, Vishal ji? ... Where do you need it?",
      "comment": "Agent confirmed name/company and procurement city, and implicitly confirmed procurement involvement, but did not verify the contact number or ask for an email."
    },
    {
      "ucid": "21112178876165581",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Do you do trading? I am calling from JSW, Rohit Mishra.",
      "comment": "Agent only asked about business type. He immediately jumped to a current requirement without exploring monthly tonnage, brands used, or past procurement behavior."
    },
    {
      "ucid": "21112178876165581",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability. He only quoted a price."
    },
    {
      "ucid": "21112178876165581",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Is there any live requirement right now? ... What? Plate? ... 22 mm one, right now everything is E250",
      "comment": "The agent successfully identified a live requirement and captured the full material specification (plate, 22mm, E250, 1500x3000)."
    },
    {
      "ucid": "21112178876165581",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I'll put it on WhatsApp for you, I'll send my hi. You send the requirement.",
      "comment": "The call did not end with a confirmed next step. The agent pushed the action back to the customer instead of sending a quote or scheduling a follow-up."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}