{
  "ucid": "21112178875820241",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 10:46:42",
  "end_time": "2026-09-07 10:51:36",
  "duration_sec": 294,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1712a42cb50cd8ca349533e51190ff23.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 772,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178875820241__DIA1712a42cb50cd8ca349533e51190ff23.mp3",
  "audio_bytes": 732888,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 244.296,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello   (हेलो)\n[1s] CUSTOMER: Hello   (हेलो)\n[3s] AGENT: Hello   (हेलो)\n[4s] AGENT: Yes, speak.   (हां बोलिए।)\n[4s] AGENT: Am I speaking with Kavita Trading?   (कविता ट्रेडिंग से बात कर रहे हैं?)\n[6s] CUSTOMER: Yes, you are speaking with Kavita Trading, speak.   (हां कविता ट्रेडिंग से बात कर रहे हैं, बोलिए।)\n[7s] AGENT: I'm calling from JSW from Mumbai. My name is Rohit.   (JSW से बात कर रहा हूं फ्रॉम मुंबई। रोहित करके बात कर रहा हूं।)\n[10s] CUSTOMER: Yes, I had raised a query for MS wire.   (हां मैंने एक query raise किया था MS wire के लिए।)\n[13s] AGENT: Oh, okay. For wire rod, right?   (अच्छा, okay. Wire rod के लिए ना?)\n[14s] CUSTOMER: For wire coil.   (Wire coil के लिए।)\n[16s] AGENT: Okay okay okay. What are you doing with it? I mean, is it for trading?   (अच्छा अच्छा अच्छा। क्या कर रहे हैं आपको? मतलब trading के लिए है?)\n[18s] CUSTOMER: No, we have our own binding wire plant. We are starting a new one, so we needed it for that.   (नहीं, अपने को binding wire का plant है अपना। नया start कर रहे हैं तो उसके लिए चाहिए था।)\n[22s] AGENT: For binding wire?   (Binding wire का?)\n[22s] CUSTOMER: Yes, the MS, MS wire that comes in 18 gauge, 20 gauge.   (हां MS, MS जो wire नहीं आता है 18 gauge, 20 gauge का।)\n[25s] AGENT: Yes, yes. So you need 1008, right? SAE 1008?   (हां हां। तो 1008 चाहिए ना आपको? SAE 1008?)\n[27s] CUSTOMER: Yes.   (हां।)\n[28s] AGENT: In 5.5. What will be the quantity?   (5.5 में। कितना quantity रहेगा?)\n[29s] CUSTOMER: Twenty-five tons.   (पच्चीस टन।)\n[31s] AGENT: Twenty-five tons?   (पच्चीस टन?)\n[32s] CUSTOMER: Yes.   (हां।)\n[32s] AGENT: Uh, look, my MOQ for one size is forty tons.   (अह देखिए मेरा एक size का मतलब MOQ चालीस टन है।)\n[35s] CUSTOMER: Okay. Meaning I'll have to take two vehicles.   (अच्छा। मतलब दो गाड़ी लेना पड़ेगा।)\n[37s] AGENT: Not two vehicles, it's one vehicle for me. One 40-ton vehicle comes directly from the plant.   (दो गाड़ी नहीं, वो मेरी एक गाड़ी है। चालीस टन का एक गाड़ी plant से ही आता है directly।)\n[39s] CUSTOMER: Okay.   (अच्छा।)\n[40s] AGENT: Yes yes yes.   (हां हां हां।)\n[42s] CUSTOMER: So what will be the cost?   (तो क्या cost आएगा?)\n[43s] AGENT: And the costing, one minute.   (और costing, एक मिनट।)\n[46s] AGENT: The costing will be, where do you need this?   (Costing आएगा, कहां पे चाहिए आपको ये?)\n[48s] CUSTOMER: Odisha.   (उड़ीसा।)\n[50s] AGENT: You need it in Odisha? One minute.   (उड़ीसा में चाहिए? एक मिनट।)\n[53s] AGENT: Sudeep bhai, has the PL for this wire rod arrived yet?   (सुदीप भाई, ये wire rod का PL आया अभी?)\n[55s] UNKNOWN: It has come, it has been made, that much I know. It hasn't arrived.   (आया है, बन गया है, इतना पता है मेरेको। आया नहीं है।)\n[58s] AGENT: One second, okay?   (एक सेकंड हां।)\n[59s] CUSTOMER: Yes.   (हां।)\n[104s] AGENT: It will cost you approximately 60 rupees. It's not exact, but it will be 60 rupees delivered for you.   (लगभग आपका ना 60 rupees पड़ेगा। एग्जैक्ट तो नहीं है, बट 60 रुपए delivered पड़ेगा आपको।)\n[108s] CUSTOMER: 60 delivered.\n[110s] CUSTOMER: So this will come from the Jharsuguda plant?   (तो ये झारसुगुड़ा plant से आएगा?)\n[111s] AGENT: Jharsu- no, this will be made in Vijayanagar, from Karnataka.   (झारसु- नहीं, ये विजयनगर में बनेगा, कर्नाटका से।)\n[113s] CUSTOMER: Okay, Karnataka.   (अच्छा, कर्नाटका।)\n[114s] AGENT: It will go to you from Vijayanagar.   (विजयनगर से आपको जाएगा वहां पे।)\n[117s] CUSTOMER: And what is your payment term for this?   (और इसका आपका payment term कैसा है?)\n[119s] AGENT: Our payment terms will be 20% or say 15% advance, the remaining 85, 85% before dispatch.   (Payment terms हमारा 20% या फिर 15% advance रहेगा, बाकी का 85, 85% before dispatch.)\n[123s] CUSTOMER: Before dispatch.\n[125s] AGENT: Hmm.   (हम्म।)\n[125s] CUSTOMER: So can you make a quotation and mail it to me?   (तो मेरेको एक quotation बना के आप mail कर सकते हैं क्या?)\n[127s] AGENT: What can you do?   (क्या कर सकते हैं?)\n[128s] CUSTOMER: Quotation.\n[129s] AGENT: First, you will have to send the requirement to my email ID, that this is my requirement, this is the work, and where your plant location is, on which GST the billing will be done, okay? Does your GST show as a trader?   (आपको पहले एक मेरी email ID पे requirement भेजनी होगी, कि मेरा ये requirement है, ये काम है, और कहां पे आपका plant location है, किस GST पे billing होगा, ठीक है? GST पे आपका क्या trader दिखता है क्या?)\n[134s] CUSTOMER: Yes, Kavita Trading.   (हां, कविता ट्रेडिंग।)\n[136s] AGENT: Yes. Okay, send me all this. It will be done for forty tons, I mean, will you do forty tons?   (हां। ठीक है, इतना कुछ भेजिए मेरेको करके। चालीस टन के लिए हो जाएगा, मतलब करेंगे आप चालीस टन?)\n[139s] CUSTOMER: We will. We have to do this.   (करेंगे। ये करना ही है।)\n[141s] AGENT: Okay. You send that to me.   (ठीक है। आप मेरेको वो भेजिए ना।)\n[143s] AGENT: I'll send you the email ID on WhatsApp. You share it with me and I'll send you the quotation. On that, you will have to write the acceptance on the email itself. By when can you place this order?   (मैं आपको email ID भेज देता हूं WhatsApp पे। आप मेरेको share करिए और मैं आपको quotation भेज देता हूं। उसपे आपको email पे ही लिखना होगा acceptance. कब तक आप order दे सकते हैं ये?)\n[149s] CUSTOMER: In this month itself. After this week.   (इसी month में। इसी week के बाद में।)\n[150s] CUSTOMER: Meaning, our plant will become operational in this month itself.   (मतलब इसी month में हमारा plant working हो जाएगा।)\n[152s] AGENT: Okay. So my delivery time will also be approximately three weeks, three to four weeks. If you place the order today, it will be manufactured, rolled, and then it will be dispatched to you in about, let's say, after three weeks.   (अच्छा। तो मेरा भी delivery time रहेगा लगभग तीन हफ्ता, तीन से चार हफ्ता। आप आज order देंगे तो वो manufacture होगा, rolling होगा, तब जाके वो लगभग आपका कुछ दिन में, मतलब समझ लीजिए आपको dispatch होगा तीन हफ्ते बाद।)\n[160s] CUSTOMER: Okay.   (अच्छा।)\n[161s] AGENT: Okay?   (ठीक है?)\n[162s] CUSTOMER: Okay.   (ठीक है।)\n[163s] AGENT: So, based on that, tell me when you want to place the order.   (तो आप उस हिसाब से बताइए आपको order कब देना है।)\n[165s] CUSTOMER: So, just give me the quotation once. I will talk to you further then.   (तो एक बार आप मेरेको quotation दे दीजिए। मैं आगे फिर आपसे बात करता हूं।)\n[167s] AGENT: I'll... the quotation in return, let me get a separate confirmation from them that   (मैं return में quotation, अलग से मैं इनसे कंफर्म हो जाए कि)\n[170s] CUSTOMER: Didn't understand.   (समझा नहीं।)\n[171s] AGENT: I mean, I will send you the quotation in return on mail. You write and send me, write and send your requirement.   (मतलब मैं आपको return में mail पे quotation भेज दूंगा। आप मेरेको वो लिख के, अपना requirement लिख के भेजिए।)\n[174s] CUSTOMER: Okay. I'll send it. You just WhatsApp me.   (ठीक है। मैं भेज देता हूं। आप मेरेको WhatsApp कर दीजिए बस।)\n[177s] AGENT: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 66,
  "connected": 1,
  "audio_notes": "clear: Customer's side has some background noise (traffic, other people talking) but it doesn't significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "66 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 9.0,
  "pitch_score_band": "green",
  "pitch_missed_steps": "[\"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "You correctly identified the customer's end-use, but try to also ask about their total monthly consumption and current suppliers to better understand their business and position JSW's value.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent confirmed the material is a mill-run item from Vijayanagar with a 3-4 week lead time.",
  "customer_req_date": "In this month itself. After this week.",
  "agent_committed_date": "three to four weeks",
  "call_summary": "The customer, a binding wire manufacturer, inquired about 25 MT of MS wire rod for their new plant in Odisha. The agent revalidated the specs, informed the customer of a 40 MT MOQ, and provided an approximate delivered price. The material is a mill-run item with a 3-4 week lead time. The call ended with the agent agreeing to send a formal quotation after the customer emails their detailed requirement.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: Yes, I had raised a query for MS wire. AGENT: Oh, okay. For wire rod, right?\", \"comment\": \"The agent correctly picked up on the customer's inbound query, acknowledging the platform submission.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"AGENT: For wire rod, right? ... SAE 1008? ... In 5.5. What will be the quantity? ... where do you need this? ... By when can you place this order?\", \"comment\": \"The agent successfully revalidated all five key fields: product/grade, size, quantity, location, and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"AGENT: What are you doing with it? I mean, is it for trading? CUSTOMER: And what is your payment term for this?\", \"comment\": \"The agent asked about the end application and payment terms were discussed (though initiated by the customer), but missed asking about monthly tonnage, current brands, or JSW's potential share.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"evidence\": \"AGENT: It will cost you approximately 60 rupees. It's not exact, but it will be 60 rupees delivered for you.\", \"comment\": \"The agent provided an approximate delivered price and a clear delivery timeline of 3-4 weeks, setting a clear next step for a formal quotation.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"evidence\": \"\", \"comment\": \"The agent remained focused on the customer's specific need for wire rod and did not introduce irrelevant products from the portfolio.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You correctly identified the customer's end-use, but try to also ask about their total monthly consumption and current suppliers to better understand their business and position JSW's value.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent confirmed the material is a mill-run item from Vijayanagar with a 3-4 week lead time.\", \"customer_req_date\": \"In this month itself. After this week.\", \"agent_committed_date\": \"three to four weeks\", \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"So can you make a quotation and mail it to me?\", \"response\": \"First, you will have to send the requirement to my email ID... You share it with me and I'll send you the quotation. On that, you will have to write the acceptance on the email itself.\"}], \"call_summary\": \"The customer, a binding wire manufacturer, inquired about 25 MT of MS wire rod for their new plant in Odisha. The agent revalidated the specs, informed the customer of a 40 MT MOQ, and provided an approximate delivered price. The material is a mill-run item with a 3-4 week lead time. The call ended with the agent agreeing to send a formal quotation after the customer emails their detailed requirement.\"}",
  "error": null,
  "latency_ms": 37279,
  "input_tokens": 4874,
  "output_tokens": 936,
  "created_at": "2026-09-25 11:27:19",
  "sentiment": "positive",
  "sentiment_score": 0.482,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 0,
  "lex_hits": 16,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.663,
  "agent_talk_sec": 68.0,
  "customer_talk_sec": 34.6,
  "dead_air_sec": 191.4,
  "longest_monologue_sec": 7.4,
  "agent_wpm": 340.6,
  "interruptions": 0,
  "agent_turns": 35,
  "customer_turns": 30,
  "discovery_qs": 19,
  "words_agent": 386,
  "words_customer": 162,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178875820241",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.48,
      "end_s": 0.88,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178875820241",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.2,
      "end_s": 1.62,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178875820241",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.2,
      "end_s": 3.56,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178875820241",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.9,
      "end_s": 4.28,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.36,
      "end_s": 5.4,
      "text_en": "Am I speaking with Kavita Trading?",
      "text_native": "कविता ट्रेडिंग से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 5,
      "speaker": "customer",
      "start_s": 5.68,
      "end_s": 7.0,
      "text_en": "Yes, you are speaking with Kavita Trading, speak.",
      "text_native": "हां कविता ट्रेडिंग से बात कर रहे हैं, बोलिए।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.28,
      "end_s": 9.8,
      "text_en": "I'm calling from JSW from Mumbai. My name is Rohit.",
      "text_native": "JSW से बात कर रहा हूं फ्रॉम मुंबई। रोहित करके बात कर रहा हूं।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 7,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 12.0,
      "text_en": "Yes, I had raised a query for MS wire.",
      "text_native": "हां मैंने एक query raise किया था MS wire के लिए।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.6,
      "end_s": 14.2,
      "text_en": "Oh, okay. For wire rod, right?",
      "text_native": "अच्छा, okay. Wire rod के लिए ना?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 15.3,
      "text_en": "For wire coil.",
      "text_native": "Wire coil के लिए।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.7,
      "end_s": 17.8,
      "text_en": "Okay okay okay. What are you doing with it? I mean, is it for trading?",
      "text_native": "अच्छा अच्छा अच्छा। क्या कर रहे हैं आपको? मतलब trading के लिए है?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 11,
      "speaker": "customer",
      "start_s": 17.9,
      "end_s": 21.2,
      "text_en": "No, we have our own binding wire plant. We are starting a new one, so we needed it for that.",
      "text_native": "नहीं, अपने को binding wire का plant है अपना। नया start कर रहे हैं तो उसके लिए चाहिए था।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 12,
      "speaker": "agent",
      "start_s": 21.6,
      "end_s": 22.3,
      "text_en": "For binding wire?",
      "text_native": "Binding wire का?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 13,
      "speaker": "customer",
      "start_s": 22.5,
      "end_s": 24.6,
      "text_en": "Yes, the MS, MS wire that comes in 18 gauge, 20 gauge.",
      "text_native": "हां MS, MS जो wire नहीं आता है 18 gauge, 20 gauge का।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 14,
      "speaker": "agent",
      "start_s": 24.6,
      "end_s": 26.8,
      "text_en": "Yes, yes. So you need 1008, right? SAE 1008?",
      "text_native": "हां हां। तो 1008 चाहिए ना आपको? SAE 1008?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 15,
      "speaker": "customer",
      "start_s": 27.1,
      "end_s": 27.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 16,
      "speaker": "agent",
      "start_s": 27.6,
      "end_s": 29.0,
      "text_en": "In 5.5. What will be the quantity?",
      "text_native": "5.5 में। कितना quantity रहेगा?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 17,
      "speaker": "customer",
      "start_s": 29.3,
      "end_s": 30.2,
      "text_en": "Twenty-five tons.",
      "text_native": "पच्चीस टन।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 18,
      "speaker": "agent",
      "start_s": 30.7,
      "end_s": 31.2,
      "text_en": "Twenty-five tons?",
      "text_native": "पच्चीस टन?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 19,
      "speaker": "customer",
      "start_s": 31.5,
      "end_s": 31.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 20,
      "speaker": "agent",
      "start_s": 32.2,
      "end_s": 34.5,
      "text_en": "Uh, look, my MOQ for one size is forty tons.",
      "text_native": "अह देखिए मेरा एक size का मतलब MOQ चालीस टन है।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 21,
      "speaker": "customer",
      "start_s": 34.9,
      "end_s": 36.4,
      "text_en": "Okay. Meaning I'll have to take two vehicles.",
      "text_native": "अच्छा। मतलब दो गाड़ी लेना पड़ेगा।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 22,
      "speaker": "agent",
      "start_s": 36.7,
      "end_s": 39.2,
      "text_en": "Not two vehicles, it's one vehicle for me. One 40-ton vehicle comes directly from the plant.",
      "text_native": "दो गाड़ी नहीं, वो मेरी एक गाड़ी है। चालीस टन का एक गाड़ी plant से ही आता है directly।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 23,
      "speaker": "customer",
      "start_s": 39.4,
      "end_s": 39.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 24,
      "speaker": "agent",
      "start_s": 40.3,
      "end_s": 40.8,
      "text_en": "Yes yes yes.",
      "text_native": "हां हां हां।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 25,
      "speaker": "customer",
      "start_s": 41.5,
      "end_s": 42.4,
      "text_en": "So what will be the cost?",
      "text_native": "तो क्या cost आएगा?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 26,
      "speaker": "agent",
      "start_s": 43.4,
      "end_s": 45.0,
      "text_en": "And the costing, one minute.",
      "text_native": "और costing, एक मिनट।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 27,
      "speaker": "agent",
      "start_s": 46.4,
      "end_s": 48.2,
      "text_en": "The costing will be, where do you need this?",
      "text_native": "Costing आएगा, कहां पे चाहिए आपको ये?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 28,
      "speaker": "customer",
      "start_s": 48.4,
      "end_s": 49.2,
      "text_en": "Odisha.",
      "text_native": "उड़ीसा।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 29,
      "speaker": "agent",
      "start_s": 49.7,
      "end_s": 51.0,
      "text_en": "You need it in Odisha? One minute.",
      "text_native": "उड़ीसा में चाहिए? एक मिनट।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 30,
      "speaker": "agent",
      "start_s": 53.0,
      "end_s": 54.4,
      "text_en": "Sudeep bhai, has the PL for this wire rod arrived yet?",
      "text_native": "सुदीप भाई, ये wire rod का PL आया अभी?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 31,
      "speaker": "unknown",
      "start_s": 54.8,
      "end_s": 56.8,
      "text_en": "It has come, it has been made, that much I know. It hasn't arrived.",
      "text_native": "आया है, बन गया है, इतना पता है मेरेको। आया नहीं है।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 32,
      "speaker": "agent",
      "start_s": 57.8,
      "end_s": 58.6,
      "text_en": "One second, okay?",
      "text_native": "एक सेकंड हां।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 33,
      "speaker": "customer",
      "start_s": 58.8,
      "end_s": 59.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 34,
      "speaker": "agent",
      "start_s": 104.1,
      "end_s": 107.8,
      "text_en": "It will cost you approximately 60 rupees. It's not exact, but it will be 60 rupees delivered for you.",
      "text_native": "लगभग आपका ना 60 rupees पड़ेगा। एग्जैक्ट तो नहीं है, बट 60 रुपए delivered पड़ेगा आपको।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 35,
      "speaker": "customer",
      "start_s": 108.0,
      "end_s": 108.8,
      "text_en": "60 delivered.",
      "text_native": "60 delivered."
    },
    {
      "ucid": "21112178875820241",
      "idx": 36,
      "speaker": "customer",
      "start_s": 109.6,
      "end_s": 111.0,
      "text_en": "So this will come from the Jharsuguda plant?",
      "text_native": "तो ये झारसुगुड़ा plant से आएगा?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 37,
      "speaker": "agent",
      "start_s": 111.4,
      "end_s": 113.0,
      "text_en": "Jharsu- no, this will be made in Vijayanagar, from Karnataka.",
      "text_native": "झारसु- नहीं, ये विजयनगर में बनेगा, कर्नाटका से।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 38,
      "speaker": "customer",
      "start_s": 113.4,
      "end_s": 114.2,
      "text_en": "Okay, Karnataka.",
      "text_native": "अच्छा, कर्नाटका।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 39,
      "speaker": "agent",
      "start_s": 114.5,
      "end_s": 116.0,
      "text_en": "It will go to you from Vijayanagar.",
      "text_native": "विजयनगर से आपको जाएगा वहां पे।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 40,
      "speaker": "customer",
      "start_s": 116.8,
      "end_s": 118.4,
      "text_en": "And what is your payment term for this?",
      "text_native": "और इसका आपका payment term कैसा है?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 41,
      "speaker": "agent",
      "start_s": 118.8,
      "end_s": 123.0,
      "text_en": "Our payment terms will be 20% or say 15% advance, the remaining 85, 85% before dispatch.",
      "text_native": "Payment terms हमारा 20% या फिर 15% advance रहेगा, बाकी का 85, 85% before dispatch."
    },
    {
      "ucid": "21112178875820241",
      "idx": 42,
      "speaker": "customer",
      "start_s": 123.2,
      "end_s": 124.0,
      "text_en": "Before dispatch.",
      "text_native": "Before dispatch."
    },
    {
      "ucid": "21112178875820241",
      "idx": 43,
      "speaker": "agent",
      "start_s": 124.6,
      "end_s": 124.9,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 44,
      "speaker": "customer",
      "start_s": 125.1,
      "end_s": 127.0,
      "text_en": "So can you make a quotation and mail it to me?",
      "text_native": "तो मेरेको एक quotation बना के आप mail कर सकते हैं क्या?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 45,
      "speaker": "agent",
      "start_s": 127.2,
      "end_s": 127.9,
      "text_en": "What can you do?",
      "text_native": "क्या कर सकते हैं?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 46,
      "speaker": "customer",
      "start_s": 128.0,
      "end_s": 128.6,
      "text_en": "Quotation.",
      "text_native": "Quotation."
    },
    {
      "ucid": "21112178875820241",
      "idx": 47,
      "speaker": "agent",
      "start_s": 128.8,
      "end_s": 134.2,
      "text_en": "First, you will have to send the requirement to my email ID, that this is my requirement, this is the work, and where your plant location is, on which GST the billing will be done, okay? Does your GST show as a trader?",
      "text_native": "आपको पहले एक मेरी email ID पे requirement भेजनी होगी, कि मेरा ये requirement है, ये काम है, और कहां पे आपका plant location है, किस GST पे billing होगा, ठीक है? GST पे आपका क्या trader दिखता है क्या?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 48,
      "speaker": "customer",
      "start_s": 134.4,
      "end_s": 135.4,
      "text_en": "Yes, Kavita Trading.",
      "text_native": "हां, कविता ट्रेडिंग।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 49,
      "speaker": "agent",
      "start_s": 136.0,
      "end_s": 139.2,
      "text_en": "Yes. Okay, send me all this. It will be done for forty tons, I mean, will you do forty tons?",
      "text_native": "हां। ठीक है, इतना कुछ भेजिए मेरेको करके। चालीस टन के लिए हो जाएगा, मतलब करेंगे आप चालीस टन?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 50,
      "speaker": "customer",
      "start_s": 139.4,
      "end_s": 140.6,
      "text_en": "We will. We have to do this.",
      "text_native": "करेंगे। ये करना ही है।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 51,
      "speaker": "agent",
      "start_s": 141.2,
      "end_s": 142.2,
      "text_en": "Okay. You send that to me.",
      "text_native": "ठीक है। आप मेरेको वो भेजिए ना।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 52,
      "speaker": "agent",
      "start_s": 142.8,
      "end_s": 148.4,
      "text_en": "I'll send you the email ID on WhatsApp. You share it with me and I'll send you the quotation. On that, you will have to write the acceptance on the email itself. By when can you place this order?",
      "text_native": "मैं आपको email ID भेज देता हूं WhatsApp पे। आप मेरेको share करिए और मैं आपको quotation भेज देता हूं। उसपे आपको email पे ही लिखना होगा acceptance. कब तक आप order दे सकते हैं ये?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 53,
      "speaker": "customer",
      "start_s": 148.6,
      "end_s": 150.0,
      "text_en": "In this month itself. After this week.",
      "text_native": "इसी month में। इसी week के बाद में।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 54,
      "speaker": "customer",
      "start_s": 150.4,
      "end_s": 152.2,
      "text_en": "Meaning, our plant will become operational in this month itself.",
      "text_native": "मतलब इसी month में हमारा plant working हो जाएगा।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 55,
      "speaker": "agent",
      "start_s": 152.4,
      "end_s": 159.8,
      "text_en": "Okay. So my delivery time will also be approximately three weeks, three to four weeks. If you place the order today, it will be manufactured, rolled, and then it will be dispatched to you in about, let's say, after three weeks.",
      "text_native": "अच्छा। तो मेरा भी delivery time रहेगा लगभग तीन हफ्ता, तीन से चार हफ्ता। आप आज order देंगे तो वो manufacture होगा, rolling होगा, तब जाके वो लगभग आपका कुछ दिन में, मतलब समझ लीजिए आपको dispatch होगा तीन हफ्ते बाद।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 56,
      "speaker": "customer",
      "start_s": 160.2,
      "end_s": 160.6,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 57,
      "speaker": "agent",
      "start_s": 161.0,
      "end_s": 161.4,
      "text_en": "Okay?",
      "text_native": "ठीक है?"
    },
    {
      "ucid": "21112178875820241",
      "idx": 58,
      "speaker": "customer",
      "start_s": 161.8,
      "end_s": 162.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 59,
      "speaker": "agent",
      "start_s": 162.6,
      "end_s": 164.2,
      "text_en": "So, based on that, tell me when you want to place the order.",
      "text_native": "तो आप उस हिसाब से बताइए आपको order कब देना है।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 60,
      "speaker": "customer",
      "start_s": 164.6,
      "end_s": 166.8,
      "text_en": "So, just give me the quotation once. I will talk to you further then.",
      "text_native": "तो एक बार आप मेरेको quotation दे दीजिए। मैं आगे फिर आपसे बात करता हूं।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 61,
      "speaker": "agent",
      "start_s": 167.0,
      "end_s": 169.6,
      "text_en": "I'll... the quotation in return, let me get a separate confirmation from them that",
      "text_native": "मैं return में quotation, अलग से मैं इनसे कंफर्म हो जाए कि"
    },
    {
      "ucid": "21112178875820241",
      "idx": 62,
      "speaker": "customer",
      "start_s": 170.4,
      "end_s": 171.0,
      "text_en": "Didn't understand.",
      "text_native": "समझा नहीं।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 63,
      "speaker": "agent",
      "start_s": 171.4,
      "end_s": 174.4,
      "text_en": "I mean, I will send you the quotation in return on mail. You write and send me, write and send your requirement.",
      "text_native": "मतलब मैं आपको return में mail पे quotation भेज दूंगा। आप मेरेको वो लिख के, अपना requirement लिख के भेजिए।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 64,
      "speaker": "customer",
      "start_s": 174.5,
      "end_s": 176.6,
      "text_en": "Okay. I'll send it. You just WhatsApp me.",
      "text_native": "ठीक है। मैं भेज देता हूं। आप मेरेको WhatsApp कर दीजिए बस।"
    },
    {
      "ucid": "21112178875820241",
      "idx": 65,
      "speaker": "agent",
      "start_s": 176.8,
      "end_s": 177.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178875820241",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: Yes, I had raised a query for MS wire. AGENT: Oh, okay. For wire rod, right?",
      "comment": "The agent correctly picked up on the customer's inbound query, acknowledging the platform submission."
    },
    {
      "ucid": "21112178875820241",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "full",
      "earned": 3.0,
      "questions_hit": 5,
      "evidence": "AGENT: For wire rod, right? ... SAE 1008? ... In 5.5. What will be the quantity? ... where do you need this? ... By when can you place this order?",
      "comment": "The agent successfully revalidated all five key fields: product/grade, size, quantity, location, and timeline."
    },
    {
      "ucid": "21112178875820241",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 2,
      "evidence": "AGENT: What are you doing with it? I mean, is it for trading? CUSTOMER: And what is your payment term for this?",
      "comment": "The agent asked about the end application and payment terms were discussed (though initiated by the customer), but missed asking about monthly tonnage, current brands, or JSW's potential share."
    },
    {
      "ucid": "21112178875820241",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: It will cost you approximately 60 rupees. It's not exact, but it will be 60 rupees delivered for you.",
      "comment": "The agent provided an approximate delivered price and a clear delivery timeline of 3-4 weeks, setting a clear next step for a formal quotation."
    },
    {
      "ucid": "21112178875820241",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent remained focused on the customer's specific need for wire rod and did not introduce irrelevant products from the portfolio."
    }
  ],
  "objections": [
    {
      "ucid": "21112178875820241",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "So can you make a quotation and mail it to me?",
      "response": "First, you will have to send the requirement to my email ID... You share it with me and I'll send you the quotation. On that, you will have to write the acceptance on the email itself."
    }
  ],
  "missed_steps": [
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}