{
  "ucid": "21112178875773642",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 10:38:56",
  "end_time": "2026-09-07 10:40:27",
  "duration_sec": 91,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA43387df59d19514a100096ad0d7b51ad.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 776,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178875773642__DIA43387df59d19514a100096ad0d7b51ad.mp3",
  "audio_bytes": 217296,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 72.432,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Yes?   (जी?)\n[2s] CUSTOMER: Yes, is this Mohammed Sauji speaking?   (हां, मोहम्मद सौजी बात कर रहे?)\n[3s] AGENT: Yes, hello, this is Rohit speaking, Rohit Mishra, from the JSW One platform.   (जी नमस्ते, रोहित बात कर रहा हूं, रोहित मिश्रा, मैं JSW One platform से।)\n[6s] CUSTOMER: Yes.   (जी।)\n[7s] AGENT: Do you have any requirement for 0.5 900 into 2500 in CR sheet?   (ये आपका कुछ requirement है क्या 0.5 900 into 2500 में CR sheet?)\n[10s] CUSTOMER: Yes, yes, yes.   (जी जी जी।)\n[11s] AGENT: What do you make?   (क्या बनाते हैं आप?)\n[12s] CUSTOMER: It's fabrication work.   (Fabrication का काम है।)\n[13s] AGENT: Okay. And where are you based? Where is the material needed?   (अच्छा। और कहां पे based हैं? कहां पे material कहां पे चाहिए?)\n[15s] CUSTOMER: Okhla, Okhla.\n[16s] AGENT: Okhla. Okay. Uh ten, what will be the quantity for the first time?   (Okhla. ठीक है ना। uh दस, कितना quantity कितना रहेगा अभी first time?)\n[19s] CUSTOMER: No idea right now, just to get an idea of what your price is.   (अभी कोई idea नहीं, बस idea लेने के लिए कि price क्या है आपका।)\n[22s] AGENT: The price, I can give you when the market opens around eleven or twelve. But...   (Price तो अभी ग्यारह बारह बजे market खुलेगा तब मैं आपको दे पाऊंगा। But...)\n[27s] CUSTOMER: What is your minimum order? Minimum order?   (आपका minimum order कितना है? Minimum order?)\n[29s] AGENT: My minimum quantity is ten tons. Ten tons.   (मेरा दस ton है minimum quantity. Ten ton.)\n[30s] CUSTOMER: Oh, I don't need that much, ten tons.   (अरे दस ton तो नहीं चाहिए इतना।)\n[32s] AGENT: How much do you need?   (कितना चाहिए?)\n[33s] CUSTOMER: No, I just need it for, I mean for retail, like...   (नहीं मुझे just, मतलब retail के लिए चाहिए ना, जैसे...)\n[36s] AGENT: Okay, okay, okay. Hmm hmm hmm.   (अच्छा अच्छा अच्छा। हम्म हम्म हम्म।)\n[38s] CUSTOMER: Okay. If something comes up, let me know.   (ठीक है। कुछ होता है तो बताइएगा।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 21,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "21 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "You missed the opportunity to understand the customer's business by asking only one discovery question; a fuller discovery might have revealed their total monthly usage, which could have changed the conversation about MOQ.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer inquired about the price for a specific CR sheet for fabrication work in Okhla. The agent validated the requirement and location, but the call ended when the agent stated a 10-ton minimum order quantity, which was far more than the customer's 'retail' need.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for 0.5 900 into 2500 in CR sheet?\", \"comment\": \"Agent correctly opened by referencing the specific requirement from the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"Do you have any requirement for 0.5 900 into 2500 in CR sheet?... Where is the material needed?... what will be the quantity for the first time?\", \"comment\": \"Agent successfully revalidated product, specs, location, and quantity, but did not ask about the delivery timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only asked about the end application ('What do you make?') and missed all other discovery questions.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"The price, I can give you when the market opens around eleven or twelve.\", \"comment\": \"Agent set a clear timeline for when the price would be available.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for 0.5 900 into 2500 in CR sheet?\", \"comment\": \"Agent stuck to the customer's specific requirement and did not pitch any other products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the opportunity to understand the customer's business by asking only one discovery question; a fuller discovery might have revealed their total monthly usage, which could have changed the conversation about MOQ.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer inquired about the price for a specific CR sheet for fabrication work in Okhla. The agent validated the requirement and location, but the call ended when the agent stated a 10-ton minimum order quantity, which was far more than the customer's 'retail' need.\"}",
  "error": null,
  "latency_ms": 37468,
  "input_tokens": 3255,
  "output_tokens": 712,
  "created_at": "2026-09-25 11:27:28",
  "sentiment": "negative",
  "sentiment_score": -0.396,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 9,
  "lex_hits": 6,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.58,
  "agent_talk_sec": 19.5,
  "customer_talk_sec": 14.1,
  "dead_air_sec": 57.4,
  "longest_monologue_sec": 4.3,
  "agent_wpm": 276.9,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 11,
  "discovery_qs": 7,
  "words_agent": 90,
  "words_customer": 64,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178875773642",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.31,
      "end_s": 0.78,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178875773642",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.98,
      "end_s": 1.2,
      "text_en": "Yes?",
      "text_native": "जी?"
    },
    {
      "ucid": "21112178875773642",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.56,
      "end_s": 2.8,
      "text_en": "Yes, is this Mohammed Sauji speaking?",
      "text_native": "हां, मोहम्मद सौजी बात कर रहे?"
    },
    {
      "ucid": "21112178875773642",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.2,
      "end_s": 5.86,
      "text_en": "Yes, hello, this is Rohit speaking, Rohit Mishra, from the JSW One platform.",
      "text_native": "जी नमस्ते, रोहित बात कर रहा हूं, रोहित मिश्रा, मैं JSW One platform से।"
    },
    {
      "ucid": "21112178875773642",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 6.33,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178875773642",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 9.56,
      "text_en": "Do you have any requirement for 0.5 900 into 2500 in CR sheet?",
      "text_native": "ये आपका कुछ requirement है क्या 0.5 900 into 2500 में CR sheet?"
    },
    {
      "ucid": "21112178875773642",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.76,
      "end_s": 10.36,
      "text_en": "Yes, yes, yes.",
      "text_native": "जी जी जी।"
    },
    {
      "ucid": "21112178875773642",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.6,
      "end_s": 11.1,
      "text_en": "What do you make?",
      "text_native": "क्या बनाते हैं आप?"
    },
    {
      "ucid": "21112178875773642",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 12.58,
      "text_en": "It's fabrication work.",
      "text_native": "Fabrication का काम है।"
    },
    {
      "ucid": "21112178875773642",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 15.28,
      "text_en": "Okay. And where are you based? Where is the material needed?",
      "text_native": "अच्छा। और कहां पे based हैं? कहां पे material कहां पे चाहिए?"
    },
    {
      "ucid": "21112178875773642",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.38,
      "end_s": 16.1,
      "text_en": "Okhla, Okhla.",
      "text_native": "Okhla, Okhla."
    },
    {
      "ucid": "21112178875773642",
      "idx": 11,
      "speaker": "agent",
      "start_s": 16.3,
      "end_s": 19.08,
      "text_en": "Okhla. Okay. Uh ten, what will be the quantity for the first time?",
      "text_native": "Okhla. ठीक है ना। uh दस, कितना quantity कितना रहेगा अभी first time?"
    },
    {
      "ucid": "21112178875773642",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.3,
      "end_s": 21.88,
      "text_en": "No idea right now, just to get an idea of what your price is.",
      "text_native": "अभी कोई idea नहीं, बस idea लेने के लिए कि price क्या है आपका।"
    },
    {
      "ucid": "21112178875773642",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.5,
      "end_s": 26.8,
      "text_en": "The price, I can give you when the market opens around eleven or twelve. But...",
      "text_native": "Price तो अभी ग्यारह बारह बजे market खुलेगा तब मैं आपको दे पाऊंगा। But..."
    },
    {
      "ucid": "21112178875773642",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.9,
      "end_s": 28.5,
      "text_en": "What is your minimum order? Minimum order?",
      "text_native": "आपका minimum order कितना है? Minimum order?"
    },
    {
      "ucid": "21112178875773642",
      "idx": 15,
      "speaker": "agent",
      "start_s": 28.7,
      "end_s": 30.5,
      "text_en": "My minimum quantity is ten tons. Ten tons.",
      "text_native": "मेरा दस ton है minimum quantity. Ten ton."
    },
    {
      "ucid": "21112178875773642",
      "idx": 16,
      "speaker": "customer",
      "start_s": 30.5,
      "end_s": 32.0,
      "text_en": "Oh, I don't need that much, ten tons.",
      "text_native": "अरे दस ton तो नहीं चाहिए इतना।"
    },
    {
      "ucid": "21112178875773642",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.2,
      "end_s": 32.7,
      "text_en": "How much do you need?",
      "text_native": "कितना चाहिए?"
    },
    {
      "ucid": "21112178875773642",
      "idx": 18,
      "speaker": "customer",
      "start_s": 33.0,
      "end_s": 35.5,
      "text_en": "No, I just need it for, I mean for retail, like...",
      "text_native": "नहीं मुझे just, मतलब retail के लिए चाहिए ना, जैसे..."
    },
    {
      "ucid": "21112178875773642",
      "idx": 19,
      "speaker": "agent",
      "start_s": 35.5,
      "end_s": 36.8,
      "text_en": "Okay, okay, okay. Hmm hmm hmm.",
      "text_native": "अच्छा अच्छा अच्छा। हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178875773642",
      "idx": 20,
      "speaker": "customer",
      "start_s": 37.5,
      "end_s": 39.0,
      "text_en": "Okay. If something comes up, let me know.",
      "text_native": "ठीक है। कुछ होता है तो बताइएगा।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178875773642",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for 0.5 900 into 2500 in CR sheet?",
      "comment": "Agent correctly opened by referencing the specific requirement from the platform."
    },
    {
      "ucid": "21112178875773642",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "Do you have any requirement for 0.5 900 into 2500 in CR sheet?... Where is the material needed?... what will be the quantity for the first time?",
      "comment": "Agent successfully revalidated product, specs, location, and quantity, but did not ask about the delivery timeline."
    },
    {
      "ucid": "21112178875773642",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent only asked about the end application ('What do you make?') and missed all other discovery questions."
    },
    {
      "ucid": "21112178875773642",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "The price, I can give you when the market opens around eleven or twelve.",
      "comment": "Agent set a clear timeline for when the price would be available."
    },
    {
      "ucid": "21112178875773642",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for 0.5 900 into 2500 in CR sheet?",
      "comment": "Agent stuck to the customer's specific requirement and did not pitch any other products."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}